Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10107458February 17, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
NHTSA CAMPAIGN NUMBER 04V442000/REAR LIFTGATE GLASS. THE CONSUMER RECEIVED NOTIFICATION FROM THE MANUFACTURER REGARDING THE RECALL ON THE LIFT GATE. PARTS TO REPAIR THE RECALL WILL NOT BE AVAILABLE FOR AT LEAST 5 MONTHS. NOW, THE LIFT GATE HAS CRASHED AND BROKEN AND THE DEALER IS TELLING THE OWNER THAT THE VEHICLE IS 4000 MILES OUT OF WARRANTY AND THE OWNER WILL HAVE TO PAY OUT OF POCKET. PROVIDE FURTHER DETAILS. *JB THE RECALL PART WAS NOT AVAILABLE. THE HATCHBACK SLAMMED DOWN AND BROKE THE BACK PANEL. *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10113019February 16, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE
'RECALL CAMPAIGN' ISSUED FOR 2002 FORD EXPLORER, PARTS NOT AVAILABLE. *BF (THE REAR LIFT GATE WINDOW) *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111586February 16, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
THE PANEL THAT HOLDS THE BACK GLASS UP IS IN THE LIFTGATE CRACKED. THIS MAY CAUSE THE GLASS TO FALL OUT WHILE DRIVING . DEALER WAS NOTIFIED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111597February 16, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE
NHTSA RECALL CAMPAIGN 04V442000; FORD ISSUED A REAR LIFTGATE RECALL. THIS VEHICLE WAS INCLUDED IN THE RECALL, BUT THERE WERE NO AVAILABLE PARTS IN ORDER TO DO RECALL REPAIRS. THIS WAS DANGEROUS BECAUSE THE LIFTGATE COULD FALL OFF.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111600February 16, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
CONSUMER EXPERIENCED A PROBLEM WITH THE TRANSMISSION ON ANOTHER FORD VEHICLE. TRADED IT IN FOR A NEW VEHICLE. THE NEWLY PURCHASED VEHICLE DISPLAYED THE SAME SYMPTOMS AS THE PREVIOUSLY OWNED VEHICLE. T HE GEARS SLIPPED WHEN PRESSING THE GAS, THEN IT ENGAGED. THE VEHICLE WENT FROM 50 MPH TO 30 MPH.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110631February 16, 2005
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
THERE IS A RECALL ON MY 2002 FORD EXPLORER CONCERNING THE LIFTGATE HINGES. I WAS NOTIFIED IN SEPTEMBER THAT THE PARTS WOULD BE IN THE DEALERSHIPS IN NOVEMBER. THEY HAVE JUST ARRIVED IN FEBRUARY. IN THE MEANTIME THE APPLIQUE ON MY LIFTGATE HAS CRACKED. I WAS TOLD THAT FORD WOULD NOT PAY TO HAVE IT REPAIRED AND THAT IT WILL COST ABOUT $350.00. THIS IS MY 3 FORD EXPLORER AND WILL PROBABLY BE THE LAST. ALL MY DEALER TELLS ME IS THAT THERE IS NOTHING THEY CAN DO. I WROTE A LETTER TO FORD AND THEY DIDN'T EVEN RESPOND. WHAT KIND OF CUSTOMER SERVICE IS THAT?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111618February 16, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
NHTSA RECALL CAMPAIGN 04V442000; FORD ISSUED A REAR LIFTGATE RECALL. THIS VEHICLE WAS INCLUDED IN THE RECALL, BUT THE VEHICLE WAS NOT REPAIRED IN A TIMELY MANNER. AS A RESULT, THE LIFTGATE BROKE. MANUFACTURER WAS CONTACTED BY OWNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108620February 16, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE
THE CONSUMER RECEIVED A RECALL NOTICE(04V442000) REAR LIFTGATE GLASS NO PARTS AVAILABLE. NOTICE WAS RECEIVED ON NOV. 2004 HOWEVER STILL NO PARTS AVAILABL TO REPAIR LIFTGATE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101844February 16, 2005
TIRES
THE FRONT AND REAR TIRES DEVELOPED CUTS ON THE SIDE. VEHICLE WAS TAKEN TO DEALER FOR REPLACEMENT TIRES. *AK UPDATED *EH *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110603February 15, 2005
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
TRAVELING IN HEAVY RAIN WHEN INTERMITTENT WINDSHIELD WIPERS SUDDENLY BECAME NON-OPERATIONAL. THE WIPERS STOPPED MIDWAY ON THE WINDSHIELD. THE REGULAR AND FAST WIPER SPEEDS ARE STILL OPERATIONAL AT THIS POINT. IN ORDER TO HAVE THE WIPERS RETURN TO THE NORMAL POSITION ON THE WINDSHIELD, THE WIPER SWITCH HAS TO BE CONTINUALLY MOVED FROM THE OFF POSITION TO THE INTERMITTENT POSITION UNTIL THE WIPERS GRADUALLY MOVE DOWN THE WINDSHIELD. VEHICLE NEEDS TO BE TAKEN TO DEALERSHIP TO HAVE PROBLEM DIAGNOSED AND REPAIRED IMMEDIATELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110415February 12, 2005
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
HEARD WHINING NOISE WHEN DRIVING BETWEEN 55 AND 70 MPH IN THIS VEHICLE FOR SEVERAL MONTHS; THE WHINING GREW INTO A FAINT GRINDING AT LOWER SPEEDS AND THEN A MORE MAJOR GRINDING. THE DIFFERENTIAL UNIT HAD TO BE REPLACED. APPARENTLY THE LIGHT CONSTRUCTION OF THE EXPLORER DIFFERENTIALS CAUSES THIS PROBLEM FREQUENTLY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110310February 11, 2005
VEHICLE SPEED CONTROL
THIS HAS BEEN A WONDERFUL VEHICLE! IT IS A 2002 FORD EXPLORER EQUIPPED WITH AUTOMATIC 4-WHEEL DRIVE AS WELL AS FULL 4-WHEEL DRIVE WITH HIGH & LOW TRANSFER CASE, 5-SPEED AUTOMATIC, 4.6L V8 WITH DOUBLE OVERHEAD CAMS, LIMITED SLIP REAR DIFFERENTIAL, TOWING PACKAGE, LEATHER SEATS, ETC. HOWEVER, THIS PROBLEM HAS THE POTENTIAL OF CAUSING HARM OR EVEN DEATH TO ITS PASSENGERS AND/OR THOSE IN OTHER CARS AND ESPECIALLY PEDESTRIANS. THE PROBLEM HAS BEEN EXTREMELY INTERMITTENT SUCH THAT THE TECHNICIANS CANNOT EXPERIENCE IT THEMSELVES. IT USUALLY HAPPENS ON A COLD DAY. THE FIRST TIME IT DID IT, I WAS PULLING A SMALL TRAILER AND I HAD DRIVEN A COUPLE OF MILES TO A PLANT NURSERY AND ON THE WAY BACK AS I NEARED MY HOUSE, I DROVE DOWN A LONG GRADE TOWARD A STOP SIGN. WHEN I BEGAN TO APPLY THE BRAKES, THE ENGINE ACCELERATED WITH SUCH FORCE THAT THE TRANSMISSION DOWNSHIFTED SO THAT I HAD TO STAND ON THE BRAKES WITH BOTH FEET TO KEEP FROM RUNNING CLEAN ACROSS THE ROAD INTO A TREE. IT HAPPENED 2 MORE TIMES THAT DAY. I THEN HAD IT TOWED TO THE DEALER AND THEY REPLACED THE IDLE VALVE. HOWEVER, THAT DID NOT FIX THE PROBLEM. IT HAS HAPPENED SEVERAL TIMES SENSE. IT HAS HAPPENED WHILE TRAVELING UP A HILL, DOWN A HILL, AND ON LEVEL GROUND. BUT IT ALWAYS HAPPENS WHEN YOU APPLY THE BRAKES. THE LAST TIME IT HAPPENED, IT THREW ME OUT INTO A BUSY INTERSECTION BUT FORTUNATELY I WAS NOT HIT. THE TIME BEFORE THAT IT TRIED TO RUN OVER THE LITTLE CAR IN FRONT OF ME BUT I WAS STILL ABLE TO STOP IT. I'M THINKING ABOUT NAMING THIS SUV CHRISTINE. MY BROTHER HAS AN EARLY 2002 EXPLORER EQUIPPED THE SAME AS MINE AND HIS HAS DONE IT ONCE. MY MOTHER HAS A 1998 CROWN VICTORIA WITH THIS SAME ENGINE AND IT HAS DONE IT TWICE. THERE'S NO TELLING HOW MANY "CHRISTINES" OUT THERE WAITING TO KILL AND THERE POOR OWNERS MAY NOT BE TOTALLY AWARE OF THE PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110365February 11, 2005
POWER TRAIN:CLUTCH ASSEMBLY
CLUTCH PRESSURE PLATE BLEW OUT THE ENTIRE CLUTCH, TRANSMISSION AND DEPLOYED THE AIRBAGS. THE TRUCK HAS LESS THEN 25,000 MILES AND AT THE TIME WAS LESS THEN 2 YEARS OLD. I WAS INFORMED THAT THIS NORMALLY HAPPENS IN RACE CARS AND THAT I WAS LUCKY IT DID NOT BLOW UP THRU THE FLOOR BOARD CAUSING INJURY. I WAS INFORMED BY THE FORD SERVICE CENTER IN ANCHORAGE THAT DUE TO THE BLUING OF THE METAL (WHICH INDICATES OVERHEATING) THAT IS NORMAL WEAR AND TEAR. I AM STILL IN THE PROCESS OF TRYING TO GET THEM TO HONOR THE WARRANTY. I HAVE BEEN GIVEN A ROUGH ESTIMATE OF $4000.00 TO 5000.00 FOR PARTS AND LABOR. I WAS INFORMED BY FORD THAT I NEEDED TO CONTACT MY INSURANCE CARRIER AFTER THEY ORIGINALLY SAID THAT SINCE IT WAS THE CLUTCH PRESSURE PLATE THAT IT WOULD BE COVERED BY MY ESP WARRANTY PLAN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110245February 10, 2005
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, EQUIPMENT
THE REAR END WAS LEAKING FLUID ON SEVERAL OCCASSIONS, HAD THE REAR DIFFERENTAIL SEAL REPLACED TWO TIMES, WHICH DID NOT FIX THE PROBLEM. EVENTUALLY THE REAR END HAD TO BE REPLACED.*AK REAR END NOW SHUTTERS AND SHAKES LESS THEN 10,000 MILES AFTER IT WAS REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110201February 9, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION, SERVICE BRAKES, HYDRAULIC, STRUCTURE:BODY:HATCHBACK/LIFTGATE
SEVERAL PROBLEMS - AT 9,000 MILES MY BRAKES WENT AND HAD TO HAVE MY ROTORS RESURFACED BY 23,000 MILES MY REAR BRAKES WERE COMPLETELY GONE AND MY FRONT BRAKES WERE NEARLY GONE. THIS COST ME OVER $1,000 TO REPAIR. AT 25-27,000 MILES MY VEHICLE WOULD NOT CHANGE GEARS PROPERLY. GOING IN REVERSE THE VEHICLE WOULD "BANG" INTO GEAR, THEN GOING FROM PARK TO ANY GEAR THIS WOULD HAPPEN. ON LEVEL GROUND AND ON HILL. THE DEALERSHIP SAID THEY GUESSED AT THE PROBLEM AND FIXED SOMETHING IN THE TRANSMISSION. AT 32,000 MILES THE PIECE OF PLASTIC UNDER THE LIFTGATE WINDOW COMPLETELY CRACKED. SINCE UNDER WARRANTY THE DEALERSHIP IS FIXING THIS. THERE HAS BEEN A "WHINING" NOISE WHILE USING THE GAS PEDAL FOR SOME TIME THAT THE DEALERSHIP CAN NOT RECREATE.... I EXPECT THAT TO GO WRONG AS SOON AS MY WARRANTY EXPIRES. I THINK YOU ONLY GET 36,000 MILE WARRANTY BECAUSE THEY KNOW THE VEHICLE WILL FALL APART AFTER THAT!*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110068February 8, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION, SEAT BELTS:REAR/OTHER
OVER TIME NOTICED JERKING WHILE UPSHIFTING. LOUD WINDING NOISE AT HIGH WAY SPEEDS WHEN ON GAS PEDAL. DRIVE MOSTLY HIGHWAY AND STILL EXTREMLY POOR MPG. 9.8-10.6MPG AVERAGE ON HIGHWAY! ALSO PASSENGER SIDE REAR SEAT BELT DOES NOT RETRACT. HAD REPLACED UNDER WARRANTY. STILL HAVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111543February 7, 2005
ELECTRICAL SYSTEM
WHILE DRIVING THE AUTOMATIC DOOR LOCKS WOULD UNLOCK BY THEMSELVES. *NM *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110952February 7, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
THE VEHICLE HAD A DIFFICULT TIME SLOWING DOWN WHEN THE BRAKES WERE APPLIED. TAKEN TO DEALER FOR REPAIR OF THE BRAKE PADS FOUR TIMES, BUT THE PROBLEM RECURRED. MANUFACTURER WAS CONTACTED BY OWNER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110041February 7, 2005
ELECTRICAL SYSTEM
DOOR AJAR LIGHT REMAINS ON DESPITE ALL DOORS BEING SECURED. WHEN YOU ENGAGE THE DOOR LOCKS FROM INSIDE THE VEHICLE, THE DRIVERS SIDE LOCK WILL DISENGAGE AFTER A FEW SECONDS. WHEN YOU LOCK DOORS FROM OUTSIDE THE VEHICLE (WITH THE REMOTE), THE CHIME WILL BEEP TWO TIMES AS IF THERE IS A DOOR OPEN. NOW THE INTERIOR OVERHEAD LIGHT REMAINS ON. AFTER MUCH INVESTIGATION THE GEM MODULE IS DEFECTIVE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109831February 4, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
MY TRUCK WORKED FINE FOR THE FIRST 18000 MILES I HAVE HAD IT AND NOW IT HAS ALMOST 45000 MILES ON IT. WHEN THE TRUCK TRIES TO CHANGE GEARS FROM SECOND TO THIRD THE TRANSMISSION MAKES A CLUNK NOISE AND THEN THE REST OF THE TIME IT CHANGES GEARS FINE. THE NOISE JUST HAPPENS BETWEEN SECOND TO THIRD GEAR.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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