Ford Explorer Complaints (2022)

257 consumer complaints on file.

#11504904February 1, 2023
STEERING
The contact owns a 2022 Ford Explorer. The contact stated while starting the vehicle, the steering wheel started moving independently from side to side, without warning. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 207,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504645January 31, 2023
SUSPENSION
Rear tires when striking a pot hole create a loud noise in the rear of the vehicle on the side the tire strikes the pothole. Ford took me on a test drive on a brand new explorer hybrid with 26 miles on it and related it makes the same noise and at this time there is no fix in place.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504558January 30, 2023
UNKNOWN OR OTHER
Driver side Axel was out when I took my car in for my oil change and tire rotation. I was unaware of this issue due to this being my first oil change and tire rotation. I have called the dealership service department where I purchased the vehicle and also the dealership service who serviced my vehicle. I then called Ford Motor to report issue and was advised to contact NHTSA. The claim number [XXX]. I was informed that I would have to wait until my vehicle breakdown in order to be covered or wait for a recall through Ford. I was told I would have to pay out of pocket if I seek further service for fixing the issue without Fords recall and there is a program that will pay me back if one becomes available. I was advised by Taylor Ford that they have come across a few of these issues with the exact same problem in the 2022 Explorers. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504384January 30, 2023
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA, BACK OVER PREVENTION: SENSING SYSTEM: RADAR
In late October, 2022, when reversing in my driveway, I hit a tree. The rear camera alert system did not notify me of the presence / closeness of the tree (lived here almost 6 years, should know of tree but heavily rely on the camera and alerts to let me know if I'm too close). On another day, my husband was in the car with me and as I was reversing - he said "your alert didn't go off, this is probably why you hit that tree." I was unaware until today (1/30) that there is an active recall on my car for this issue. I had the damage fixed in November at Gerber Collision Center in Sebastian FL (Micco Rd). The cost of the fix was $2046 out of pocket (did not claim through insurance). Rear-driver side lamp, bumper, quarter panel. Invoice for repairs is included for detail in what all needed to be fixed. Pictures are not great and are after we taped the light on.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11503367January 24, 2023
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
The powertrain failed together with the gearshift was shown in screen. Ther is also problem with the seat harness beacuse of wire problem. The car is available for inspection. There is huge risk in the passenger and others because there almost a lost control in the vehicle while running on the road. It is confirmed by the service center of ford. It was inspected by service center od ford. It is currently there because it is not safe to use. I bought the car as brandnew November 2022 then December in the same year it was started showing in the screen the sign of powertrain malfunction. Now January 2023 I still have the same problem and I left the car in the ford center service. It is not safe to use especially i have my 3months old baby and my wife using it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500560January 7, 2023
POWER TRAIN
While driving uphill on freeway the Ford Explorer lost all power going about 60mph. The warning of a wrench symbol came on indicating power train malfunction. Our mileage was at only 665 and after 10pm. Thankfully there was an adequate shoulder to pull off the road. It was not duplicated in the dealership. Turning off the power reset everything but now the dealership is replacing the entire transmission per Ford motor company. There was a burning smell but wasn’t positive it was coming from the Explorer or a fire nearby.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498862December 26, 2022
SEAT BELTS
During a 2000 mile road trip, the front passenger seatbelt was nearly cut through at the point where the seatbelt exits the tensioner above the passenger's right shoulder. The location of the cut along the length of the webbing aligns with the position of the webbing when the seatbelt was in use by the front passenger. Based upon the location and nature of the cut, it appears that some surface within the assembly was sharp enough to cut through the section of belt. There were no injuries associated with this incident. The vehicle was parked as soon as we reached our destination and no passengers are allowed to sit in the front right passenger seat until the issue is corrected. The seat belt tensioner / pre-tensioner assembly was examined by the Ford Dealership in Taber, AB, Canada on 22 DEC 2022. The dealership confirmed that the issue was a warranty repair, but they were unable to provide a replacement part in the amount of time we had left in Taber as we were still in Transit. When we reached our destination in Pierceland, SK, I ordered the replacement tensioner from / through the nearest Ford dealership (Cold Lake, AB). I have an appointment to have seatbelt assembly replaced tomorrow (27 DEC 2022) at that dealership. The seat belt tensioner assembly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498715December 23, 2022
POWER TRAIN
When trying to shift from Drive to Reverse, the transmission delays going into Reverse for 3 seconds. While this is going on, the car is basically in Neutral. After three seconds it goes into gear. Does not happen when going from Park to Reverse! Dealer checked it, he says, and they didn't find anything wrong on scanning it. Explorer has hard shifts in the lower gears and today I gave it some gas to accelerate and it kept accelerating when I took my foot off the gas pedal. This has been going on for quite some time. What if I have to backup to avoid someone hitting me at a light or stopped in traffic?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497316December 13, 2022
STRUCTURE:BODY
Power liftgate does not close properly, resulting in the hatch automatically reopening after attempting to close. This has also resulted in the liftgate actually opening while the vehicle was in motion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496896December 10, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
while waiting on red lights and brake pedal has applied pressure the car will still keep rolling forward. Car is new less then 30 days. Dealership confirmed andhas had my vehicle over 50 days. Dealership will not provide me a service record to date after multiple requests in writing and verbally. Car dropped off at dealership 10/24 and to date is still there 12/10. pursuing lemon.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495986December 4, 2022
UNKNOWN OR OTHER
Ford Explorer XLT 2022. Wind noise at highway speed 55 mph up. Both Front doors. 1FMSK7DHXNGA12761
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495334November 29, 2022
ENGINE
4 days after purchase car started shutting off after cranking. Sometimes it would be just once and sometimes it could be up to 4 times within the first 1-2 min of attempted driving. It would re-crank easily each time but by the time you would reach for seatbelt, it would stall. Sometimes you could put it in gear and drive a few yards and it would stall. This only happened with me in the mornings and no more through the day. It has now been with the local Ford dealership for 3 weeks. They replaced a vapor valve that they believe was stuck open within the first day of having it. When I picked it up and cranked it, it shut off again. Twice while I was at dealership so I left it again. Have not gotten back as of today which is 3 weeks now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494582November 22, 2022
VEHICLE SPEED CONTROL
The contact owns a 2022 Ford Explorer. The contact stated that while the vehicle was stationary and idling in a pharmacy drive-thru line with the auto hold parking feature activated, the vehicle suddenly experienced unintended acceleration and drove forward driving over a median divider and crashing into a parked vehicle. The contact indicated that the auto-hold parking feature was activated but malfunctioned. During the crash, no air bags were deployed and no injuries were reported. A police report was taken at the scene and the vehicle was towed away. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 6,500.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11494470November 21, 2022
VISIBILITY/WIPER
The contact owns a 2022 Ford Explorer. The contact stated while driving at various speeds in the rain, the windshield wipers were engaged but failed to operate as needed. The contact stated that the windshield wipers were not wiping water off the windshield as the rubber on the wipers was defective. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494468November 21, 2022
VISIBILITY/WIPER
The contact owns a 2022 Ford Explorer. The contact stated while driving at various speeds in the rain, the windshield wipers were engaged but failed to operate as needed. The contact stated that the windshield wipers were not wiping water off the windshield as the rubber on the wiper blades were defective. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492160November 3, 2022
POWER TRAIN, SERVICE BRAKES, ENGINE
The contact owns a 2022 Ford Explorer. The contact stated that while driving at various speeds, the engine randomly disconnected from the transmission and the vehicle started idling while losing motive power while attempting to accelerate. During the failure the message "Brake Applied; Power Reduced" was displayed. The contact indicated that the failure occurred on six separate occasions and lasted approximately four minutes each time. The vehicle was taken to the local dealer who replaced the brake sensors, but the failure continued to occur. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 1,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491953November 2, 2022
POWER TRAIN
SUV not going into reverse for 3-5 seconds. Car rolls forward for those 3-5 seconds, sometimes up to 20 feet depending on the slope.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488325October 7, 2022
POWER TRAIN
The vehicle is not engaging properly when putting vehicle in reverse. There is major lag in time from car is put into reverse and the car actually engaging in reverse. The car will roll until reverse kicks in. This is happening intermittently, but becoming more frequent. We are taking it to dealer to see what they say. It’s been happening since July 2022 to present
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487939October 5, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS, UNKNOWN OR OTHER
Navigation System started to re route my waypoint making me go to a location that was not enter in the system. Car has been access remotly apparently by the ford pass app. my location has been disclose and my security put at risk several times. Automatic Emergency Braking will activate at any moment even when not necessary. there is a big security risk and concerns on ford pass app and ford security system is totally vulnerable. car is been inspected by the insurance company Car unsafe to drive Car was taken to ford dealership and they where unable to identify the issues. after that car was taken to a insurance location for deep inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482870September 5, 2022
UNKNOWN OR OTHER
Brand new 2022 Ford Explorer Timberline purchased May 14th of this year. While accelerating, our vehicle is giving off strong exhaust fumes through the cabin. The fowl odor coming through the vents made a Carbon monoxide monitor go off. The smells have been intermittent and have no rhyme or reason when this occurs, but only when we are driving wether it's on the freeways, or through residential areas. This has been a consumer safety concern while driving my family around in fumes, since we purchased the vehicle, and to include we've made 8 trips to the dealership and they've attempted to pin point and rectify our complaint and unfortunatley haven't been successful. It has been to another dealership for a second opinion, and they have too, smelled the odors while driving but didn't inspect further. The vehicle only has 5700 miles on it and is not safe to drive. It is back at the dealership we purchased it from, and further diagnosing has been conducted, but the service manager claims they have found no leaks. They also replaced two components under warranty that haven't been related to our complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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