Ford Explorer Complaints (2021)

412 consumer complaints on file.

#11588693May 14, 2024
POWER TRAIN
The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and informed the contact that parts were available; however, the dealer failed to schedule an appointment. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588607May 14, 2024
ENGINE
The contact owns a 2021 Ford Explorer. The contact stated that while driving 70–75 MPH, the vehicle lost motive power and stalled. There were no warning lights illuminated. The vehicle was towed to the local dealer but was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 54,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588158May 10, 2024
POWER TRAIN
The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586955May 4, 2024
POWER TRAIN
rear axle bolt snapped that holds the rear differential to the subframe. there was already a recall on this before and my explorer had it snap before. this is the second time it snapped in less than two years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586333May 1, 2024
POWER TRAIN
The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583849April 18, 2024
POWER TRAIN
The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582850April 14, 2024
FUEL/PROPULSION SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On April 28, 2023, while driving our Forf Explore, we smelled gasoline from our vehicle. We immediately stopped at the next exit, and my husband looked under the vehicle and saw gas dripping from under the engine. We immediately went to the nearest Ford dealership where the vehicle had stayed for a week. We were advised that the leak was one of the metal fuel lines that rubbed onto the frame and caused the leak, also the engine light code was due to the small hole in the fuel line. Which we had taken to a Ford dealership previously due to the engine light on, but they cannot detect the problem. We have contacted Ford Headquarters via phone and mail for further assistance. And up to today, which is April 15, 2024 we have never received a response from Ford Headquarters. This was a very scary situation, which could’ve caused a vehicle fire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582046April 10, 2024
SERVICE BRAKES, ENGINE, FUEL/PROPULSION SYSTEM
The recall to replace the rear axle bolt was completed and new boil installed. They left the automatic emergency brake program engager which results in the vehicle lurching forward or backward when shifted into gear and results in collisions with other vehicles as the collision detection system is not working.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11581312April 5, 2024
SUSPENSION
My driver side cv joint went out Dec 2023, noticed grease, throwing while a tire rotation was being done. April 2024 was completing a oil change and we decided to check the passenger side and now that CV joint is going out as well. This vehicle has less than 30,000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579092March 23, 2024
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
The vehicle looses power occasionally. When the accelerator is pressed it can take a second or 2 to start moving again. It happens when turning, changing lanes or going straight. I could be pulling into traffic and it will stop moving, even if the gas pedal is pressed down all the way. It will happen in every drive mode and when the traction control is off. The only time it hasn't happened yet is when I turn off the AdvaneTrac stability control. I have to hold down the traction control button for 5 seconds every time I start the vehicle. The dealer said they couldn't find the problem. The associate said it's a common issue with the Explorer's. It is very dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578894March 22, 2024
ELECTRICAL SYSTEM
The contact owns a 2021 Ford Explorer. The contact stated that while driving at an undisclosed speed, the audio connection failed to function as intended. The contact stated that there was no audio power. The vehicle was taken to the dealer and the contact was informed that the radio audio connection was in the rear hatch of the vehicle and that water had been leaking into the rear hatch of the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure and agreed to assist with sixty-five percent of the repair cost. Additionally, the contact was advised to report the failure to the NHTSA Hotline. The failure mileage was 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578706March 21, 2024
POWER TRAIN
The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578156March 18, 2024
POWER TRAIN
25,000 miles on it, transmission failed on my husband and I as we were pulling out onto a busy street. The car jerked forward and shot us out half way before locking completely as a semi truck was coming and almost smashed into the side of us. Luckily we were on a hill and were able to put the car into neutral & was able to roll back at the last second before we were severely injured. Car was towed to dealer as it would not drive at all. Dealer had for 3 weeks before coming back and saying the fluid was low and discolored and had several burnt clutches..again only has 25,000 miles on it..replaced the clutches and told me I was good to go. 7,000 miles later car AGAIN jerks me as im on a busy street and then completely loses all power and will not accelerate, I was barely able to pull over into a business parking lot before almost getting rear ended because I was going 30mph UNDER the speed limit!!! I didn’t even have to exit my vehicle because I could smell the burnt trans fluid from inside the cabin! Getting towed to dealer in 2 days.. this is a MAJOR SAFETY CONCERN! I have almost gotten hurt TWICE by this defect with the 10r80 transmissions! This is serious and ford needs to start addressing this problem before someone seriously gets hurt!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577479March 14, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving around 45 miles per hour the vehicle braked on its own without any vehicle in front and dropped to 5 miles per hour, the dash displayed Brake Assistance. While that happened a car behind me came close to rear-ended my car. At this time the vehicle is at the dealer, it was towed. This is the first time this happened, the vehicle showed no warning before the incident. The fact the vehicle behind came so close to rear-ending my car makes this a safety concern, if this happened at a higher rate of speed the consequences could have been more serious.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576785March 12, 2024
POWER TRAIN:AXLE ASSEMBLY
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576489March 10, 2024
POWER TRAIN
When shifting from drive to reverse, there is a significant lag in shifting (3-5 seconds). This is especially dangerous when needing to back into a driveway from a busy road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575463March 5, 2024
SERVICE BRAKES, POWER TRAIN, SUSPENSION
I hope this letter finds you well. I am writing to you regarding a persistent issue I have been experiencing with my 2021 Ford Explorer For some time now, I have noticed a loud sound when braking and when navigating obstacles such as speed bumps or when entering and exiting the ramp of my parking lot. Concerned about this situation, I took my vehicle to the service department at your dealership, where I was informed that there was a recall to replace a part related to this issue. I appreciate that you have identified and committed to addressing this problem through the recall. However, I am concerned that despite more than one or two months having passed since my initial visit, I have still not received any notification regarding the availability of the necessary part for the repair. This delay has been particularly frustrating as the problem persists and even seems to have worsened over time. The loud sound when braking and navigating obstacles is becoming increasingly pronounced, significantly affecting the driving experience and my safety on the road. I understand that manufacturing and distribution processes can be complicated, but I need an urgent solution to this problem. As a loyal customer of your dealership, I trust that you will take the necessary steps to resolve this situation quickly and effectively. Since my vehicle is my primary means of transportation, I strongly request that you expedite the repair process and keep me informed of any developments related to the recall and the availability of the necessary part. I look forward to receiving a prompt response and a satisfactory solution to this problem. I appreciate your attention and prompt action in addressing this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575207March 3, 2024
ENGINE, POWER TRAIN
My vehicle started to put up messages regarding going into power saver mode. The vehicle then said all wheel drive not available. After that electrical components started going unavailable such as power steering, brake assist, blind spot monitoring, cameras, and traction control. The vehicle then shut down while driving and all I could do was brake. When I attempted to restart the vehicle it did not restart. I jumped it and was able to safely pull it off the road. This is the 2nd time in three weeks this happened. Ford looked at the vehicle and tightened the battery cables. Then told me it was fine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574936March 1, 2024
STRUCTURE:BODY, VISIBILITY:SUN/MOON ROOF ASSEMBLY
Roof trim blew off. Moon roof- yes Luggage rack- no Driver side
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574291February 27, 2024
POWER TRAIN
The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) however, the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time to for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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