Ford Explorer Complaints (2003)

1,274 consumer complaints on file.

#10557427December 27, 2013
AIR BAGS
I WAS DRIVING IN SEMI WET CONDITIONS, GOING DOWNHILL AND ENGAGED THE OVERDRIVE OFF BUTTON. THE VEHICLE STARTED TO SHIMMY AND SHAKE, THEN FISH TAILED, RESULTING IN ME HITTING AN EMBANKMENT AND FLIPPING THE VEHICLE. NEITHER AIRBAG DEPLOYED! I WAS ABLE TO CRAWL OUT OF THE WRECK BUT THE TRUCK WAS TOTALED. THIS IS THE SECOND TIME THE VEHICLE DID THE EXACT SAME THING (EXCEPT THE CRASH), IN THE SAME WEATHER CONDITIONS. THE FIRST TIME, I WAS ABLE TO GET THE VEHICLE UNDER CONTROL. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10556454December 17, 2013
POWER TRAIN
TRANSMISSION FAILURE TOOK TO DEALER ,THEY REBUILT IT.TOOK IT BACK 04/28/05 THEY REBUILT IT AGAIN WITH 27998 MILES ON IT. TOOK IT BACK 08/23/05 WITH 31714 MILES THEY REBUILD IT AGAIN. TOOK IT BACK 02/11/08 BEFORE EXTENDED WARRANTY ENDED ON 02/19/08 THEY SAID COULDN'T FIND PROBLEM .I THINK BECAUSE OF THE LEMON LAW. NOW 12 /17/2013 IT NEEDS ANOTHER TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551074November 6, 2013
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
TL* THE CONTACT OWNS A 2003 FORD EXPLORER SPORT. THE CONTACT NOTICED THAT THE REAR LIFT GATE HINGES WERE LOOSE. THE CONTACT REMOVED THE REAR GLASS WINDOW SO IT WOULD NOT FALL OFF OF THE VEHICLE. THE VEHICLE WAS NOT INSPECTED BY A DEALER OR AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOTIFIED AND ADVISED HIM THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549771October 28, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2003 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 25 MPH, THE TRANSMISSION FAILED TO SHIFT GEARS. THE OVER-DRIVE AND TRANSMISSION WARNING INDICATORS WERE ALSO ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD WHERE THE ENGINE WAS TURNED OFF. UPON RESTARTING, THE FAILURE PERSISTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549832October 28, 2013
WHEELS
TL* THE CONTACT OWNS A 2003 FORD EXPLORER. THE CONTACT WAS COMPLETING A RIGHT TURN AT 3 MPH WHEN THE REAR DRIVER'S SIDE WHEEL BECAME DETACHED FROM THE VEHICLE. THE CONTACT NOTICED THAT THE LUG NUTS WERE COMPLETELY SHEARED OFF AND THE REAR PASSENGER'S SIDE TIRE WAS MISSING A LUG NUT. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 169,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547344October 9, 2013
VISIBILITY/WIPER, STRUCTURE:BODY, STRUCTURE
LEFT REAR LIFTGATE HINGE FAILED/BROKE; LIFTGATE GLASS ALMOST FELL OFF COMPLETELY (BUT WAS STILL PARTIALLY ATTACHED VIA RIGHT HINGE). THIS HAPPENED WHEN VEHICLE WAS PARKED. NO OBVIOUS SIGNS OF "WEAR AND TEAR"; LIFTGATE HINGE HAD BEEN USED NORMALLY FOR SEVERAL YEARS. MANY OTHER NHTSA REPORTS LIST THIS DEFECT (04V442000). FORD ISSUED A RECALL SEVERAL YEARS AGO (04S20), BUT IT ONLY COVERS A VERY SPECIFIC AND LIMITED RANGE OF VIN NUMBERS; MINE WAS EXCLUDED. MANY OTHER 2003 FORD EXPLORER SPORT OWNERS REPORT THE SAME PROBLEM, YET NOTHING HAS BEEN DONE TO REMEDY THIS PROBLEM OR COMPENSATE THE AFFECTED OWNERS FOR THEIR LOSSES. I HAD TO PAY "OUT OF POCKET" AT A LOCAL PRIVATE SHOP TO GET MY HINGE REPAIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547365October 9, 2013
STRUCTURE:BODY, VISIBILITY/WIPER
WINDOW FEEL AND SHATTERED INTO A MILLION PIECES. AFTER CONTACTING MY INSURANCE TO HAVE THE GLASS REPLACED I FOUND OUT THE REASON FOR THE INCIDENT WAS DUE TO A FAULTY HINGE. I WAS TOLD BY THE GLASS COMPANY THAT THE HINGE FAILED DUE TO ELECTROLYSIS (TWO DIFFERENT METALS REACTING WITH EACH OTHER). I FEEL THIS IS THE SAME ISSUE THAT HAPPENED WITH FORD RECALL MANUFACTURER CAMPAIGN NUMBER: 04S20, HOWEVER MY VIN DOES NOT PULL UP THIS ISSUE CODE AND THEREFORE I AM NOT RECEIVING ASSISTANCE FROM FORD WITH THIS MANNER. AFTER DOING RESEARCH ONLINE I HAVE FOUND MANY OTHER OWNERS OF MY SAME MAKE AND MODEL WHO HAVE EXPERIENCED THE SAME ISSUE. I FEEL THIS NEEDS TO BE OFFICIALLY ADDRESSED AS I WAS DRIVING WHEN MY GLASS FELL, BUT WAS FORTUNATE THAT THERE WAS NO ONE BEHIND ME WHEN IT HAPPENED. OTHERWISE I AM 100% POSITIVE IT WOULD HAVE CAUSED AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542922September 10, 2013
ENGINE, VEHICLE SPEED CONTROL
I HAVE BEEN HAVING ISSUES WITH THE CRUISE CONTROL ON MY EXPLORER. IT WORKS FINE FOR SEVERAL MONTHS AND THEN OCCASIONALLY IT WILL NOT ENGAGE. MOST TIMES IF IT WILL NOT ENGAGE, THE DASHBOARD LIGHT DOES NOT SHOW UP, BUT SINCE LAST WEEK THE LIGHT HAS COME ON, BUT THE CRUISE CONTROL HAS NOT ENGAGED. SINCE THIS HAS BEEN AN ONGOING ISSUE AND SEEMS TO RESOLVE ON ITS OWN, I CONTINUE TO TRY IT OCCASIONALLY. I TRIED TO SET IT LAST FRIDAY WHILE I WAS GOING APPROXIMATELY 40 MPH. IT DID ENGAGE, BUT THEN BEGAN TO SLOWLY ACCELERATE. I TRIED PUSHING THE BUTTON THAT SHOULD REDUCE THE SPEED, BUT IT CONTINUED ACCELERATING, SO I KICKED THE BRAKE PEDAL TO DISENGAGE. I HAVE TRIED IT 3 ADDITIONAL TIMES AND EACH TIME IT ACCELERATES. THE LAST TIME I TRIED IT, YESTERDAY AFTERNOON, THE SPEED WAS PICKING UP INCREDIBLY QUICKLY. IT FELT LIKE I HAD JUST FLOORED THE ACCELERATOR. I WAS ABLE TO KICK THE CRUISE CONTROL OFF WITH THE BRAKE PEDAL THOUGH BUT AM NOW CONCERNED THAT THIS MAY HAPPEN WHEN THE CRUISE IS NOT ENGAGED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538569September 3, 2013
FUEL SYSTEM, GASOLINE
I HAVE A BAD PROBLEM ( 2 ) TIMES WITH THE FUEL PUMP THE FIRST ONE WAS SPRAYING GAS OUT TOP EXTERIOR OF FUEL PUMP .MY HUSBAND WENT TO A WRECKING YARD AND PURCHASED A USED FUEL PUMP THAN 5 TO 6 MONTHS LATER DONE THE SAME THING SPRAYING OUT TOP EXTERIOR ELBOW OF FUEL PUMP. I USE MY TRUCK TO TAKE MY DAUGHTER BACK AND FORTH TO SCHOOL AND IT IS A VERY DANGEROUS CAUSE THE FUMES WERE REALLY BAD INSIDE OF CAB AND PLUS IF SOME ONE WAS TO THROW A CIGARETTE OR ANYTHING THAT COULD IGNITE THE LEAKING GAS . I THINK THAT THIS MATTER SHOULD BE FIXED CAUSE I KNOW THAT I AM NOT THE ONLY ONE THAT HAD OR HAS THIS PROBLEM AND NOT TO SAY ALL OF THE OTHER THINGS THAT ARE WRONG LIKE MY HIGH BEAMS NOT WORKING THE FRONT DOOR WINDOW IS VERY SLOW GOING UP AND DOWN AND THE BACK DOOR ( PASSENGER RIGHT SIDE ) BLOW MOTOR AND ECT. THE BIG ONE IS THE FUEL PUMP I FELL THAT THIS IS THE WORST AND IT SHOULD BE FIX BEFORE SOMEONE GETS BADLY HURT OR KILLED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535350August 14, 2013
STRUCTURE:BODY, SUSPENSION
TL* THE CONTACT OWNS A 2003 FORD EXPLORER. THE CONTACT STATED THAT WHILE TURNING AT VARIOUS SPEEDS, THE BODY OF THE VEHICLE BEGAN TO BOUNCE ABNORMALLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS STATED THAT THE BODY MOUNT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534439August 9, 2013
POWER TRAIN
DRIVING ON INTERSTATE AT HIGH SPEED. O/D AND TRAMISSION LIGHTS CAME ON TRAMISSION DIED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534532August 9, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2003 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, SHE HEARD A LOUD, ABNORMAL NOISE. AFTER INSPECTING THE VEHICLE, SHE NOTICED THAT THE REAR DOOR HINGE WAS FRACTURED AND CAUSING THE DOOR TO HANG. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 04V442000 (STRUCTURE). THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 99,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534338August 8, 2013
POWER TRAIN
O/D LIGHT SUDDENLY STARTS FLASHING WHILE DRIVING AT NORMAL SURFACE STREET SPEEDS OF 40 - 45 MPH. WITHIN 10 MILES, THE TRANSMISSION STARTED SLIPPING AND IT FELT LIKE THE VEHICLE WAS LABORING; MY WIFE THOUGHT THE EMERGENCY BRAKE WAS ENGAGED. SHE NEVER MADE IT HOME - WITHIN MINUTES, THE VEHICLE SLOWED, WOULD NOT ACCELERATE AND SUBSEQUENTLY BROKE DOWN. THE VEHICLE WAS TOWED TO THE NEAREST FORD DEALER WHO DETERMINED THE TRANSMISSION WAS A TOTAL LOSS. WE PURCHASED THE EXTENDED WARRANTY WHEN WE OBTAINED THIS VEHICLE FROM SAID DEALER. ALTHOUGH WE HAD WELL OVER 10,000 MILES LEFT ON THE WARRANTY, IT HAD EXPIRED LESS THAN 4 MONTHS AGO SOLELY BASED ON CALENDAR DAYS!! THIS IS A SECONDARY VEHICLE FOR US AND DOES NOT GET A LOT OF USE; LESS THAN 10,000 MILES A YEAR. BOTH THE DEALER PERFORMING THE REPAIRS AND FORD MOTOR COMPANY CUSTOMER CARE WERE SURPRISINGLY UNSYMPATHETIC TO THE CIRCUMSTANCES AND WERE UNABLE (OR UNWILLING) TO MAKE ANY CONCESSIONS. SO, $4,200 AND A WEEK LATER, I HAD A 'NEW' RE-MANUFACTURED TRANSMISSION. I WAS SOMEWHAT SUSPICIOUS OF THE SEALED TRANSMISSION - ONE THAT DOES NOT HAVE PROVISIONS TO MONITOR THE TRANSMISSION FLUID - WHICH WAS MANUFACTURED AND INSTALLED ON THE 2003 MODELS. AFTER LOOKING INTO THIS ISSUE, IT HAS BECOME QUITE APPARENT THAT THERE HAS BEEN AN INORDINATE NUMBER OF THESE TRANSMISSION FAILURES ON SIMILAR VEHICLES. I EXPECT TO GET AT LEAST 150,000 MILES FROM MY AUTOMOBILES - AND I HAVE WITH A FEW OTHER VEHICLES FROM ANOTHER US MANUFACTURER. CONSUMERS WHO USE THEIR HARD EARNED MONEY TO PURCHASE US MANUFACTURER'S PRODUCTS SHOULD EXPECT A REASONABLE AMOUNT OF QUALITY, RELIABILITY AND CUSTOMER SERVICE. IT IS VERY UNLIKELY THAT I WOULD CONSIDER FORD FOR MY NEXT AUTOMOBILE PURCHASE. MILEAGE AT FAILURE: 111,846. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533977August 7, 2013
ELECTRICAL SYSTEM
WHEN I STARTED MY TRUCK, THE INTERIOR DOME LAMP WOULD NOT GO OFF AND DOOR AJAR INDICATOR WAS CHIMING AS IF THERE WAS A DOOR OPEN. I GOT OUT OF MY VEHICLE AND WALKED AROUND THE CAR OPENING AND CLOSING ALL THE DOORS AS WELL AS THE LIFTGATE AND REAR HATCH GLASS. I GOT BACK IN THE CAR AND IT WAS STILL GOING OFF. AFTER I STARTED DRIVING AND GOT ABOVE 10MPH THE LIGHT AND INDICATOR WENT OFF. I DID A SEARCH ON THE WEB AND FOUND OUT THAT ITS A COMMON PROBLEM FOR FORD EXPLORER OWNERS REGARDLESS OF THE YEAR IT WAS MANUFACTURED. ALL OF THE WIRES THAT RUN FROM THE DRIVER'S SIDE DOOR AND INTO THE BODY OF THE VEHICLE BECOME BRITTLE OVER TIME WHICH EVENTUALLY LEADS TO CRACKS AND BREAKS IN THE WIRES THUS RESULTING IN A ELECTRICAL SHORT. FORD SHOULD HAVE ADDRESSED THIS ISSUE GIVEN THAT ITS A COMMON PROBLEM FOR EXPLORERS MANUFACTURED BETWEEN 2001 AND 2009. FOR THOSE WHO ARE ELECTRICAL SAVVY, YOU CAN RUN NEW WIRES YOURSELF. FOR THOSE OF US WHO ARE NOT, WE HAVE TO RELY THAT SOME MECHANIC ISN'T GONNA RAPE OUR POCKETS AND CHARGE SOME RIDICULOUS PRICE TO FIX IT. THANKS FORD MOTOR COMPANY!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533040August 1, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2003 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, SHE APPLIED THE BRAKES BUT THE PEDAL TRAVELED TO THE FLOOR BOARD AND VEHICLE DID NOT RESPOND. THE CONTACT THEN BEGAN TO RAPIDLY PUMP THE BRAKES UNTIL THE VEHICLE DECELERATED. THE CONTACT SUFFERED AN INJURED KNEE DUE TO THE PRESSURE SHE APPLIED TO THE BRAKE PEDAL. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC, WHO STATED THAT THE PISTONS HAD SHATTERED. THE VEHICLE WAS REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 190,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10532496July 31, 2013
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, STRUCTURE:BODY:HATCHBACK/LIFTGATE, ENGINE AND ENGINE COOLING, POWER TRAIN:DRIVELINE
2003 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO HUMMING/WHINING NOISE IN THE REAR END OF VEHICLE AND A FREQUENT LEAK IN THE DIFFERENTIAL. *SMD THE CONSUMER STATED SEVERAL COMPONENTS SUCH AS THE RING AN PINION, BEARINGS, SEALS AND GEAR AND PINION WERE ALL REPLACED. HOWEVER, THE ISSUE REMAINED UNRESOLVED. ALSO, THE REAR HATCH WAS CRACKED. WHEN THE CONSUMER INQUIRED ABOUT A REPLACEMENT AND ITS COST, THE DEALER ADVISED AGAINST THE REPLACEMENT/REPAIR AS THE NEW HATCHES HAD THE SAME PROBLEM. THE VEHICLE OVERHEATED AND HAD TO BE TOWED TO THE DEALER. A DIAGNOSIS REVEALED A DAMAGED THERMOSTAT HOUSING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532641July 30, 2013
STRUCTURE:BODY, SUSPENSION, UNKNOWN OR OTHER
SEVERE CLANKING/BANGING NOISE IN PASSENGER REAR. REPLACED SHOCKS. NOISE WORSENED. RESEARCHED AND FOUND NUMEROUS COMPLAINTS REGARDING BODY MOUNTS WITH FORD EXPLORER SPORT VEHICLES. UPON INVESTIGATION - REACHING UP UNDER VEHICLE FOUND NO "BODY INSULATOR LEFT ON PASSENGER SIDE REAR AND ON DRIVER REAR THE INSULATOR CRUMBLED LIKE DIRT AND FINE POWDER. THE BODY MOUNTS APPEARED TO BE MANUFACTURED OF A FOAM LIKE MATERIAL - SUBSTANDARD AT BEST! REPLACEMENT PARTS MUST BE PURCHASED THROUGH FORD SINCE NO OTHER AFTERMARKET PARTS ARE AVAILABLE. PARTS ONLY (THAT BEING ABLE TO SALVAGE THE BOLTS AND SLEEVES) AND PURCHASE THE TWO PAIR OF INSULATORS ONLY - $680.00. THE SAME MATERIAL THAT FAILED AND SHOULD NOT. THERE ARE VEHICLES ON THE ROAD WITH BODY MOUNTS FOR 40 TO 50 YEARS. THIS IS A MANUFACTURER'S RESPONSIBILITY AND THE COST FOR THESE PARTS IS THIEVERY. IT IS UNSAFE TO OPERATE A VEHICLE WITHOUT REPAIRING DEFECTIVE BODY MOUNTS DUE TO THE POSSIBILITY OF BODY ROLL OR OTHER LOSS OF CONTROL. SINCE THE MOUNTS SHOULD NOT FAIL THROUGHOUT THE LIFE OF THE VEHICLE I SINCERELY REQUEST AN INVESTIGATION BE LAUNCHED INTO THE MULTIPLE COMPLAINTS BEING FILED FOR THE YEARS 2001-2003 FORD EXPLORER SPORT BODY MOUNTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532297July 29, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2003 FOR EXPLORER. THE CONTACT STATED THAT THE VEHICLE WAS PARKED WHEN HE ENGAGED THE LIFTGATE AND THE HINGES FRACTURED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 105,000. *UPDATED 09-18-13 *BF UPDATED 09/24/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532191July 28, 2013
POWER TRAIN
I WAS DRIVING DOWN I-10 AT 3:30 IN THE AFTERNOON ON MY WAY HOME AND MY 2003 FORD EXPLORER OUT OF NO WHERE WENT IN REVERSE I WAS ABOUT AN INCH AWAY FROM HITTING THE CAR BEHIND ME. MY CHILDREN WERE CRYING SCARED AND I TOO WAS SHAKING TRIED TO MAKE IT HOME BUT MY CAR WOULDN'T GO PAST 20MPH AND WE GOT STUCK AT THE GAS STATION HAD TO GET TOWED TO MY HOUSE. I HAVE BEEN TOLD THAT I NEED A NEW TRANSMISSION AND CANNOT AFFORD ONE I JUST BOUGHT THE CAR A YEAR AGO. THANK YOU FORD FOR ALMOST KILLING ME AND MY CHILDREN! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525391July 17, 2013
POWER TRAIN, VEHICLE SPEED CONTROL
WHILE DRIVING THE O/D LIGHT BEGAN FLASHING ON MY DASHBOARD, THE VEHICLE SLOWED DOWN TO ABOUT 15 MILES AS IF THE TRANSMISSION WAS PULLING/SLIPPING, THE CAR MADE A HARD JERK AND BEGAN TO PICK-UP SPEED. THIS CYCLE REPEATED UNTIL I REACHED MY DESTINATION. THE LIGHT CAME ON AGAIN THE NEXT DAY AND THE SAME EVENTS OCCURRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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