Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11509135February 25, 2023
WHEELS, WHEELS:LUGS/NUTS/BOLTS/STUDS
Can not remove the lug nuts using the provided tool. As a result, could not change a flat tire and had to call a tow truck. The tow truck could not remove the lug nuts using additional professional tools. Extra expense and time was incurred to fix the flat tire due to failure of the Ford tool to remove the Ford lug nuts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508962February 24, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
The car has suffered from multiple problems since 2020, where each time I would take it to the shop to be assessed.. The transmission, the electrical, and I have suffered from mental illness due to me being afraid to drive in the car. There was no way to get it diagnosed for the specific recall. I have spent $15,547.50 in mostly the same repairs. I have bought a total of 13 tires. Had to get the front suspension fixed, the struts, rental cars, had to get new brakes and rotos 3 times, wheel bearing replacement, had to get a second key cut, and the car reprogrammed, car makes a loud noise and it was not able to be diagnosed, purge valve assembly, spark plugs changed 2 times, and of course regular oil changes every few months. My check engine light has never come on. I have gone to the ford service cener, grease monkey, valvoline, good year, jiffy lube, tune up clinic, c&p auto repair. There were 2 recalls on the ford escape 2017 causing my car to not be able to be on brake without it shaking uncontrollablly. Every time a car issue would arise I would immediately go to a car shop. I am afraid to drive the vehicle due to the shifter not going into park. My daughter has missed muliple days of school due to the ongoing car issues. Her school is aware of the persistent car issues. We are homeless so we rely on the car 100%. I will be able to send all documents when you are ready.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508831February 23, 2023
WHEELS, WHEELS:LUGS/NUTS/BOLTS/STUDS
Swollen lug nuts. If I had a flat tire I could not change, and or roadside assistance. Dealer could not rotate tires. Inspected by dealer, seems to be because of aluminum lug nuts characteristics. No warning light attached to this part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508608February 22, 2023
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
While driving on the freeway the engine suddenly lost power, stuttered, misfired, ran very rough and "buckled". I was unable to maintain speed and had to turn off the freeway a the next exit. I was able to reach a safe location in "crawl mode" from where the car had to be towed to the dealership. The check engine light was not lit before but stayed on during and after this incident, which was the first time it happened. The dealer confirmed the problem and identified the throttle body as the failed component, it is sticky on the inside and may have been stuck in a position that did not allow me to drive anymore. It is UNKNOWN if the dealer has initiated getting the vehicle or any faulty parts inspected by anyone else. Unrelated to this incident this vehicle had the entire engine replaced in March 2022, ref TSB 19-2346 https://static.nhtsa.gov/odi/tsbs/2019/MC-10169807-0001.pdf ; the symptoms of failure last year were very similar, loss of power, misfire, stuttering, running rough.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508287February 21, 2023
ENGINE AND ENGINE COOLING
Coolant leaking into cylinders resulting in engine misfiring and not running correctly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508336February 21, 2023
UNKNOWN OR OTHER
2017 FORD ESCAPE. CONSUMER WRITES IN REGARD TO PARTS BEING UNAVAILABLE TO PERFORM NHTSA SAFETY RECALL 22V-413.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508376February 21, 2023
WHEELS:LUGS/NUTS/BOLTS/STUDS
The contact owns a 2017 Ford Escape. The contact took the vehicle to the local dealer for tire service however, the dealer was unable to remove the lug nuts. The contact stated that the lug nuts were swollen. The vehicle has not been repaired. The contact stated that the parts to do the repair was not available. The manufacturer had been informed of the failure. The failure mileage was approximately 20,047. The contact expressed concerns over the possibility of getting a flat tire and how he would change it. The current defective lug nuts are chrome and need to be replaced with steel ones.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508450February 21, 2023
ENGINE, POWER TRAIN, ENGINE AND ENGINE COOLING:ENGINE
The engine is experience the COOLANT INTRUSION problem . This is a SAFETY problem driving on the roads. It may at some point emit white smoke out the exhaust and causing the engine to run poorly. There by possibly causing a fatal accident !!! Ford REFUSES to fix the problem because the coolant intrusion happen after their November 30, 2022 deadline. The car only has 28,500 mile on it and running fine at that time. While at the dealership, Only to be told there was nothing they could do. It was up to Ford Headquarters, They weren't responsible because we missed the software update. Ford corporate as true to form. Gave us the RUN AROUND . Somebody going to get KILLED because of their defective product !!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507891February 17, 2023
LATCHES/LOCKS/LINKAGES
The contact owns a 2017 Ford Escape. The contact stated that after parking and turning off the vehicle, the interior lights remained illuminated, due to the liftgate failing to close securely. No warning lights were illuminated. The contact stated that she replaced the key fob, lubricated the door latch assembly, and replaced the battery; however, the failure persisted. The vehicle was taken to a local dealer, where the contact was made aware that the vehicle warranty had expired. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA hotline. The approximate failure mileage was 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507454February 15, 2023
ENGINE, ELECTRICAL SYSTEM
The contact owns a 2017 Ford Escape. The contact stated that the vehicle failed to start four days after NHTSA Campaign Number: 22V413000 (Power Train) repair was completed on the vehicle. The vehicle was towed to the residence. The vehicle was then towed to the dealer, where the battery and spark plugs were replaced; however, the failure persisted. The dealer informed the contact that there was an additional fee for the diagnostic tests to be performed on the engine. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 81,292.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507229February 14, 2023
WHEELS, WHEELS:LUGS/NUTS/BOLTS/STUDS
Lug nuts could not be removed to change flat tire. AAA service provider could not remove lug nuts at external location to change flat tire out with spare. Independent service center needed to replace lugs with new set.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506842February 12, 2023
ENGINE, POWER TRAIN
On 129, 2023 I was driving on a highway 40 miles outside of Las Vegas Nevada and my car started shaking horribly and I took the nearest exit and had it towed and had a scan done on it on 1/30/2023. The scan showed oil on the spark plug misfire number two. Since I had a powertrain warranty, I had it towed to Fort country in Henderson Nevada. Took them four days to diagnose a problem and was told that it would cost $1200 to repair. They had my car for one week and was told by Ford it would not be covered. The car has 50,000 miles on it and six months left on the hundred thousand mile powertrain warranty. After paying the $1200 I was told by the dealer not to drive it as it was unsafe and to have it towed. It is now in the hands of a private automotive shop in Henderson Nevada. I am waiting for an additional diagnosis. I have owned this car for three years and only put 12,000 miles on it in that duration. I believe that this is a eco-boost problem as I have been reading about and plan to file a class action or private claim with the Ford motor company. My safety was at risk as I am a 76-year-old senior. I am out over $2000 , just covering the rental and then handing my keys and have used all of my toes with auto club. I would be most appreciative if someone could get back to me at their earliest convenience and advise me how to proceed. This situation has now gone on for two weeks . I have a case number with Ford motors and have made several calls and they tell me the car is not under their powertrain warranty. I believe the dealership was trying to get me to buy a new vehicle from them and offered me $5,800 for a trade in. I refuse to be backed into a corner to buy another vehicle. I believe that everyone who works for Ford knows of this situation and is pulling a bait and switch on clients. Please help me thank you for your time and courtesy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506854February 12, 2023
ENGINE
I just recently became I aware of a recall issue with my 2017 Ford Escape, vin #[XXX]. Apparently, coolant is entering my engine block. My vehicle’s coolant reservoir is constantly low and I see excessive white smoke coming from the tailpipe. I was never notified by Ford. I became aware about the issue while doing research on the internet. According to Ford’s recall campaign #19B37, the recall ended in November 2022. I need you to look into this matter because my engine is back firing and Ford never notified me of the issue. I attached the Ford recall I found in the internet. However, Ford never officially notified me. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506781February 11, 2023
WHEELS, WHEELS:LUGS/NUTS/BOLTS/STUDS
the lug nuts are being striped when changing for tire rotation or a flat or new tiers
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506689February 10, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated when she started the vehicle, the "engine fault service now" message was displayed. The contact stated that later the "high-temperature stop now" warning light was illuminated. The contact stated that she pulled over and turned the vehicle off. Once she felt that the temperature was normal, she restarted the vehicle. The contact stated that the warning lights illuminated intermittently. The contact had taken the vehicle to a dealer who diagnosed and determined that coolant had intruded into the cylinder bores and the engine needed to be replaced. The contact was advised by the dealer that she would have been covered by Customer Satisfaction Program: 19B37 (Engine and Engine Cooling) however, the warranty had expired. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was 88,802.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506192February 8, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION
2017 FORD ESCAPE. CONSUMER STATED THAT AFTER THE SAFETY RECALL WAS PERFORMED THEY BEGAN TO HAVE ISSUES WITH THEIR TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506226February 8, 2023
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
My low beam headlights go out about every 60 days. I find myself having to drive home... once with both lights failing at the same time. This is discussed in many on-line forums and seems to be a common problem with this car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506262February 8, 2023
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 50 MPH, the check engine warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed that there was coolant intrusion into cylinder #3, and that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 77,747.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506302February 8, 2023
WHEELS, WHEELS:LUGS/NUTS/BOLTS/STUDS
Took vehicle to service to ford dealership to include tire rotation. Was told technician had difficult time removing lug nuts as the were swollen and frozen. Service Manager informed me they would need to be replaced as in emergency on road may not be able to be removed. Was told by service manager this is an ongoing issue. Have researched this and this appears to be an ongoing issue as per numerous web sites and has resulted in several law suits.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506024February 7, 2023
ENGINE
Garage kept and WELL maintained escape threw one code on February 4th,2023. Code said High engine temp. Come to a safe stop! We only rode less than 300 feet and immediately called for a tow truck. Had it hauled to dealer (Haag Ford in Lawrenceburg, IN). Engine was pronounced dead by salesperson and maintenance staff. Said car was in limp mode and antifreeze was in the engine. Car only had 87,000 miles on it. No other warning for this COMPLETE engine failure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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