Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11523242May 22, 2023
POWER TRAIN
The vehicle has been going low on coolant and when it does the check engine line comes on. We took it to the dealership and were told the engine is bad. After searching online, it appears this is a widely known design flaw with the 2.0 ecoboost engine. If this is correct, then it seems Ford should have to do something about it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523327May 22, 2023
ENGINE
Coolant is leaking into the cylinders as confirmed by a Ford service center. This issue poses an engine overheating/fire hazard. This issue did not present until 68,000 miles which is outside of the manufacturer's warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523125May 21, 2023
ENGINE
February 2023 When starting was running a little rough, check engine light came on. #1 miss fire, took car to Beachaven Auto Care, changed spark plugs, air filter, fuel induction kit was used.(42397 miles) When I got the car home noticed anti-freeze was low, topped it off. March 21, 2023, 836 miles later same problem, anti-freeze was low again. (43235 miles) Remove and replace engine ($7060.24) and they also replaced stabilizer bar link kit (bad bushings). I had the Extended car warranty. When leaving with car heard clunk sound coming from right front. Went back to Beachaven could not duplicate, they checked everything no issues. Got worse the more I drove. Decided to take to Ford at the end of April, appointment May 30th. Safety risk: engine failure while driving. What component or system failed or malfunctioned, and is it available for inspection upon request? engine failure, core sent back after replacement. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? unkown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522801May 19, 2023
STEERING
At 71,000 miles, steering fault service now keeps showing up. Steering would lock up out of the blue. Dealer states rack and pinion needed to be replaced. Ford should do a recall since a lot of people are having the same problem and it is extremely dangerous to lose steering while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522171May 15, 2023
ENGINE
Check engine light came on,, cylinder 3 misfire. Mechanic said exhaust is leaking into the coolant. Coolant is leaking into the head gasket. Ford refuses to do anything about it, I've had the car for 3 months. Last owner neglect to fix it under Fords 21n12 bulletin, Ford won't do anything despite it being dangerous because of the miles. It keeps overheating and these engines are known for this issue. Afraid it'll catch fire or blow up while I'm driving it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521506May 11, 2023
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light had been illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that coolant had leaked onto the spark plugs, and cylinder #3 was misfiring. The mechanic informed the contact that it was a known failure and referred the contact to the dealer for assistance. The vehicle was taken to the dealer, where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 93,000. The contact stated replacing the engine was in the amount of $7,303.39, as well as the diagnosis with two separate amounts of $289.52 and $113.43.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520959May 8, 2023
ELECTRICAL SYSTEM
The contact owns a 2017 Ford Escape. The contact stated that the rear driver’s and passenger’s side taillight lenses had started to detach. As a result of the failure, water started to enter the taillight housings. The contact stated that due to the water intrusion, several warning lights were intermittently illuminated and malfunctioned. The vehicle was taken to an independent mechanic where it was diagnosed that the taillight assemblies needed to be replaced. The vehicle was repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 60,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520673May 5, 2023
ENGINE
The contact owns a 2017 Ford Escape. The contact stated that on numerous occasions while driving at undisclosed speeds, the check engine warning light intermittently illuminated. The contact then stated that the vehicle started to hesitate then shuddered. The vehicle was taken to an independent mechanic where it was diagnosed that the engine misfired and cylinder and the spark plugs needed to be replaced. The vehicle was repaired; however, a month later the failure recurred. The contact stated that while driving at an undisclosed speed, the check engine warning light intermittently flashed. The contact veered to the side of the road and the vehicle was towed back to the independent mechanic where it was diagnosed that cylinder #2 had misfired and the coil needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was then taken to a different independent mechanic where it was diagnosed that the engine needed to be replaced and the contact was advised to contact the dealer. The vehicle was not repaired. The dealer was notified of the failure and the contact was advised to notify the manufacturer. The manufacturer was notified of the failure and the contact was then advised to contact the NHTSA Hotline, but no further assistance was provided. The failure mileage was approximately 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520682May 5, 2023
ENGINE, ELECTRICAL SYSTEM:IGNITION:COIL:SPARK PLUGS
The contact owns a 2017 Ford Escape. The contact stated that while driving at approximately 55 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the spark plugs, ignition coil, and cylinder #4 needed to be replaced; however, the failure reoccurred. The contact also stated that the vehicle was idling rough. The vehicle was then taken to a local dealer, where it was diagnosed that the engine needed to be replaced. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520437May 4, 2023
ENGINE
The contact owns a 2017 Ford Escape. The contact stated while driving 30 MPH, the check engine warning light illuminated. The vehicle was towed to the dealer to be diagnosed. The contact was informed that the cylinder head was cracked, and coolant was leaking into the engine block and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520250May 3, 2023
AIR BAGS
The contact owned a 2017 Ford Escape. The contact stated while driving at 35 MPH the contact struck another vehicle in the middle of the passenger side, causing front-end damages to the contact's vehicle and the passenger side of the other vehicle. No air bags deploy. The seat belt retracted against the contact's chest causing the pacemaker in the contact’s chest to be pushed back, and the contact glasses broke during the impact. The contact sought medical attention to make sure the pacemaker was not damaged; the other driver was not injured. A police report was filed. The vehicle was towed to a tow lot and was deemed a total loss by the insurance company. The manufacturer was not notified of the failure. The failure mileage was 20,000. The VIN was not available.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11520104May 2, 2023
ENGINE
The contact owns a 2017 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, the check engine warning light illuminated, along with several other unknown warning lights. Additionally, the vehicle stalled. The vehicle was towed to an independent mechanic, who related the failure to Technical Service Bulletin Number: 21-2269 (1.5L EcoBoost - Low Coolant, White Exhaust Smoke And/or Illuminated MIL). The vehicle was towed to the dealer, who informed the contact that the engine needed to be replaced due to coolant intrusion into the engine. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519763May 1, 2023
WHEELS
HAD TO REPLACE ALL WHEEL LUG NUTS--THE LUG NUTS HAD ENLARGED TO POINT THAT A BIGGER SOCKET WAS NEEDED TO REMOVE THEM AND BECAUSE OF THIS THE NUTS WERE DAMAGED SO NOT TO BE ABLE TO USE. THIS PROBLE WAS CONFIRMED BY EAU CLAIRE FORD-WI
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519800May 1, 2023
ENGINE
The contact owns a 2017 Ford Escape. The contact stated while starting the vehicle and driving out of a parking lot, the vehicle was shaking with the check engine warning light illuminated. The vehicle was towed to an independent mechanic and the mechanic stated that the short block needed to be replaced and referred the contact to the dealer. The vehicle was towed to the dealer and the dealer also stated that the short block needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the manufacturer stated the vehicle was out of warranty but provided no assistance. The failure mileage was 137,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519422April 28, 2023
ENGINE
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle was running rough. The check engine warning light illuminated intermittently. The vehicle was taken to the local dealer where it was diagnosed that there was a crack in the short block. Additionally, there was an indication there was coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was contacted and transferred him to the NHTSA Hotline. The failure mileage was approximately 190,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519450April 28, 2023
ENGINE
The contact owns a 2017 Ford Escape. The contact stated while driving 45 MPH, a white colored smoke started coming from the exhaust with the check engine warning light illuminated. The vehicle was initially taken to an independent mechanic who refused to service the vehicle and referred the contact to a dealer. The contact had the vehicle towed to a dealer where a diagnostic test indicated that coolant had leaked into cylinder #2 resulting in engine and turbo failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The vehicle remained unrepaired and remained with the dealer. The failure mileage was approximately 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519069April 26, 2023
WHEELS:LUGS/NUTS/BOLTS/STUDS
The contact owns a 2017 Ford Escape. The contact stated while the vehicle was at the dealer for routine maintenance, the dealer determined that 20 lug nuts were swollen and needed to be replaced. The lug nuts were replaced. The manufacturer was not made aware of the failure. The failure mileage was 46,299.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519186April 26, 2023
ENGINE, POWER TRAIN
My car has 41,000 miles on it only I have always added oil, done changes. Ford is telling me the entire engine needs replacement, for 12,600$. I am being told only the same line from Sill-Terhar Ford. “There are several holes in vital parts of the engine due to lack of maintenance. Error codes are P0014 & P0087.” But why is it that the camshaft and fuel pump are making contact? Why is this happening to my car and it’s not being acknowledged that this shouldn’t happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518891April 25, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while starting the vehicle, the vehicle sputtered. The vehicle was taken to an independent mechanic, where it was diagnosed that the cylinders were misfiring. The mechanic replaced the sparks plugs; however, the failure reoccurred. The check engine warning light was illuminated. The vehicle was taken to another independent mechanic, where it was diagnosed that cylinder #3 was misfiring and that there was a crack in the engine block, causing coolant to leak into the engine. The mechanic diagnosed that the engine needed to be replaced. An unknown dealer was contacted and provided a repair fee. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 93,019.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518240April 21, 2023
ENGINE
The contact's daughter owns a 2017 Ford Escape. The owner stated the vehicle failed to start and the check engine warning light was illuminated intermittently. The vehicle was not drivable. The contact towed the vehicle to an independent mechanic, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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