Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11543868September 11, 2023
ENGINE
Coolant leaked through spark plugs and into the engine. The whole engine needs to be replaced. My mental health has been severely affected due to the repair being roughly the same amount I still owe on the vehicle ($11k) and have not been able to make it to work. Ford has acknowledged this specific known issue on a Technical Service Bulletin 22-2134. Check engine light came on indicating cylinder 3.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543534September 9, 2023
POWER TRAIN
Transmission would shift from 2nd gear to 3rd gear extremely hard out of no where after about 120k miles. It would also violently shake the entire car when shifting from drive to reverse. No warning lights. Dealer claimed they couldn't confirm it until transmission completely went. My safety was at risk as the car would shake when shifting at highway speeds and would not accelerate when I came to a complete stop on the highway or local roads. The Transmission failed and the Waldorf Ford has the old transmission. To repair cost me $6000 WALDORF Ford has all transactions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543487September 8, 2023
ENGINE, ENGINE AND ENGINE COOLING
Known common problem of coolant leaking into engine and ford says they will only replace up to 84,000 miles. This is clearly a dangerous manufacturing flaw.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543154September 7, 2023
ENGINE
Ford Motor Company has a known defect with their ecoboost engine in the 2013-2019 Ford Escapes, 2013-2019 Ford Fusions, 2015-2018 Ford Edges, 2016-2019 Lincoln MKCs, and 2016-2019 Lincoln MKZs. My 2017 Ford Escape started experiencing signs of this issue and had the check engine light come one. My research found that the issue can lead to overheating, engine damage, smoke from the exhaust pipe, the constant need to replenish coolant, and most importantly, engine fires. Upon inspection, the Ford Dealer is charging me $6,400 to repair the vehicle. I’ve driven it 49k miles out of the 60k warranty, but have owned the car slightly over the 60 months provided in the manufactures warranty. I don’t understand why the NHTSA won’t take a more aggressive approach by forcing Ford to repair a significant and serious issue. There have been recalls of other Ford models that have this same issue - they should be forced to recall these model years to ensure these cars are safe. They should also be forced to reimburse consumers who had to pay for these repairs out of pocket.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542811September 6, 2023
ENGINE
Check engine light points to cylinder 2 misfire, low coolant, white smoke from tailpipe, odor of coolant. A known defect in 1.5L Ecoboost engines causes coolant intrusion into the cylinder but for some reason 2.0L engines were left off the list for repair by the Ford dealers TSB 21N12. I’ve made an appointment with the dealer but I have to wait three weeks for that. I’ve had to stop driving my vehicle because I’m afraid it could overheat and start a fire due to lack of coolant and driving it could cause more damage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542881September 6, 2023
ENGINE
With just under 61,000 miles and no check engine light my car overheated on shut off while driving I was able to pull over on the side of the road. Brought to a Ford dealership they a coolant intrusion in cynlinders which means I engine long block assembly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542596September 5, 2023
Carry Handle, Shell, Base, Other/I am not sure
The base of the carseat does not stay locked into position. it freely slides from 5-1 and back. i have video footage showing the carseat rocking forward and backwards when locked. this puts a child at risk for positional asphyxiation and at risk for severe injury or death in the event of an accident. evenflo is refunding the money for both of the carseats that i bought in the beginning of august and refused to replace with the same carseat. there are other reviews online that said this is a common occurence. these seats should be recalled. i drove around without knowing they were damaged for a month with my 2 yo and almost 1 yo.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542683September 5, 2023
POWER TRAIN
The contact owns a 2017 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, the vehicle started to vibrate abnormally. The contact’s wife depressed the accelerator pedal, but the vehicle failed to respond. The vehicle was towed to the dealer, where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542748September 5, 2023
ENGINE
Check Engine light was going on and off for a month on 2017 Ford Escape SE with less than 60,000 miles. Was driving to dealership to have it checked out. Before getting to the dealership, an audible and visual Overheating Engine warning occurred. The dealership said they could not look at the car for at least two weeks. They replied that the engine needed replacement "REPLACE LONGBLOCK COOLANT IN CYL#4" with a price tag of $9,339.29. Ford knows about the issue and will not issue a recall. Not only is this extremely horrible product and customer service, it is a huge safety issue as the car could have overheated while going at high speeds and/or caused harm and damage to occupants and others on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542471September 4, 2023
ENGINE
Engine brought up a check engine light. I had the light investigated at a ford dealership. Diagnostic test showed coolant intrusion into the cylinders. Code 304 and 316 present. Engine was consuming antifreeze to the tune of 1 tank of coolant a day blowing white smoke out of exhaust and overheating. This made me afraid of a fire because of coolant loss.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542539September 4, 2023
ENGINE, POWER TRAIN
Just purchased this vehicle on July 3rd and now have Coolant Intrusion and need a new long block engine. I've read online about the MULTITUDE of people having this same exact issue. 2017 Ford Escape SE (2.0 engine) Ford even issued a Technical Service Bulletin (TSB) about it, but refuses to recall the vehicle, which doesn't make any sense. Ford TSB 22-2229
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542161September 1, 2023
ENGINE
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle stalled and failed to accelerate. The vehicle was taken to the dealer where it was diagnosed with coolant leak into the cylinder and that the engine needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle had previously been serviced at the dealer under a recall repair for the engine. The contact also stated that after careful review of the service appointment receipt, he discovered that the recall repair was not completed. The manufacturer was made aware of the failure and the uncompleted recall repair. The contact stated he was informed to contact the NHTSA Hotline. The failure mileage was approximately 102,003.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541973August 31, 2023
ENGINE
I purchased a 2017 Ford Escape a little over a year ago. My vehicle has less than 95,000 miles on it and it has been undriveable since August 14, 2023. I had it towed to a mechanic who advised that there were several cylinders that are not getting any compression which means the engines needs to be replaced. I have reached out to the local Ford mechanics and they are advising that there are no open recalls for this issue, but this is a common problem for the type of engine that my vehicle has.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541966August 31, 2023
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2107 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle vibrated violently, and the engine seemed to misfire. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined there was coolant intrusion into the engine resulting in damage to the engine, requiring replacement of the head gasket. The vehicle was not repaired. After investigating the failure, the contact related it to Customer Satisfaction Program: 21N12, but the VIN was not included. The manufacturer was notified of the failure but was unable to assist. The failure mileage was 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541653August 30, 2023
VISIBILITY/WIPER
I was driving to work at 7am on Saturday, August 26, 2023- and it was a mild morning... maybe 50 degrees. As I was driving I heard what sounded like a gunshot- and once I was able to gather myself, I realized that my panoramic sunroof had exploded. Outward. Nothing hit the glass- it merely exploded. There is no point of impact from an outside object. I was driving past a cattle ranch- no trees hanging over the road and there were no other vehicles in sight. I was only 2 miles from home and was able to close the sunroof cover and slowly drive home to park in garage. It is available- at our home, currently, if inspection is needed. Glass did fall on me, the driver. Luckily I did not have any passengers with me at the time. And my nerves were shot from the loud sound. We have tried, unsuccessfully, to have our calls returned by Ford. And we are hesitant to reach out to our insurance as we truly feel the manufacturer is at fault here. After doing some research, this seems to be a common problem with many Ford models with panoramic sunroofs. We appreciate you recording this incident- and if you have any advice on how to proceed, that would also be appreciated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541656August 30, 2023
WHEELS
Lug nut has a two piece design a nut with a chrome cover that swells making it impossible to remove the lugs with the tool provided by the manufacturer. The safety issue is it leaves people stranded without any tool to replace a tire in the event of a flat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541403August 29, 2023
STEERING
I was driving to NY from NC when my power steering went out in the mountains of PA there was no warning at all just all of a sudden could not barely turn the wheel. When I pulled over a warning then did come on when I turned the car back on stating steering assist failure needs service. I had to continue to drive because it was late in the evening. When I got to NY I took it to the cord dealer and they stated it is the steering rod that needs replacing and it is costing me $3166 plus tax!! The car only has 53,000 miles on it and of course is no longer under warranty!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541149August 28, 2023
ENGINE
Check engine light popped on while driving. No flashing or chimes. Initially told by Ford repair center that this means it is nothing major. Took car in for repair. Told need new $8000 engine. Coolant intrusion into cylinder. I paid car off 2 years. Check engine light came on less than a week later.... I have depleted all the savings I had for vehicle expenses so no money for down payment, taxes, license to purchase another. I took very good care of vehicle. Will never buy Ford again. Told everyone I know not to either. I'm very upset. This was not planned. Causing extreme financial difficulties for me. Have learned a new engine may also have same problem. Unbelievable that so many people have complained about this for at least 3 years and Ford won't acknowledge it. This is a huge problem. What do I do with the well taken care of and completely paid of vehicle in my garage now?? I'm physically sick with stress. What am I supposed to do now?? Please help us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540857August 26, 2023
ENGINE
We purchased a 2017 Ford Escape near the end of May 2023. By 7/3/23, the engine failed with coolant leaking into the cylinder due to a crack in the engine block P0303 code. The car was at 101,801 miles and required a replacement of the long block engine costing us $8045 performed at a Ford dealership. We would totally expect Ford to reimburse for this cost as this is a known defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540792August 25, 2023
ENGINE
Coolant intrusion into cylinders 2 and 3 requiring short block replacement according to the Ford Dealer. This problem is described in Customer Satisfaction Program 21N12, but the VIN for my car isn’t included even though it meets all the requirements. Please expand to include my VIN IN 22N12. I’ve contacted Ford and the case number is CAS-44699591
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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