Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11556149November 20, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving 65 MPH and attempting to accelerate, the vehicle lost motive power. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion had damaged the long block, requiring the engine to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 128,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555872November 19, 2023
ENGINE
Becoming a common issue. The head gasket warped, which allowed engine coolent into the cylinders. Now it has to have an engine replacement. Vehicle has 88,000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555924November 19, 2023
ENGINE, POWER TRAIN
TRANSMISSION cable broke. Transmission failed and we had to replace it for $5,500. Car was at 101,000 miles. Ford wouldn't help. Now getting a cylinder 4 misfire - P0304 code, U3000-04. Also, coolant leaks constantly and there is no leak. per the recall of the 2017 Ford Fusion, this coolant leak into the cylinders is happening to us as well.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11555813November 18, 2023
ENGINE
Since I purchased the vehicle second hand from a dealer, I've had a recurring check engine light that comes on a couple of times a month indicating a Cyclinder 1 misfire. I've replaced the spark plugs twice and the engine coils for almost $1000. Then, at 75,000 miles, Cylinder 4 caused a blinking engine light and that coil needed replacing for $5000. The cyclinder 1 misfire has remained and the Ford dealership has now taken a closer look and has diagnosed that coolant is leaking into the cylinders and it will require a full engine replacement to the tune of $8000+. The car has 80,000 miles and is 6 years old - there is no way I should need to replace the engine for this. Online (and apparently reported to you), there are countless indications of this issue and to date, Ford has refused to do anything to support their customers who have to shell out $8000 or more, or make the decision to cut their losses with their vehicles. I truly hope that the NHTSA will force them to make this right for the many many customers impacted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555672November 17, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while attempting to start the vehicle, several attempts were needed before the vehicle started. The contact stated that the vehicle started and idled rough. The engine malfunction warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the engine had failed, and coolant had leaked into the cylinder. The vehicle had not been repaired. The manufacturer was made aware of the failure and determined that the VIN was not under warranty. The failure mileage was approximately 68,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555243November 15, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving 55 MPH, the vehicle started shaking violently, prompting the contact to pull over to the shoulder of the roadway before coasting into a parking area. The check engine warning light was illuminated. The vehicle was towed to the dealer, who determined that the coolant intrusion had caused a misfire in cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555026November 14, 2023
ENGINE
Cooling system-related engine failure. Coolant intrusion leading to misfires, engine lag, overheating, and ultimately engine failure. The vehicle was purchased in July 2020 with approximately 30,000 miles and driven without issue until late July 2022 when the engine issue began to occur. By early August at approximately 68,000 miles the cooling system-related engine failure began to occur and made the vehicle inoperable. Inspection can be available upon request. The safety of myself, family, and all others nearby was put at risk due to this engine failure issue as it occurred and shutdown the vehicle while being operated on a local roadway. This engine problem has been identified by Ford Motor Company in one of their own Technical Service Bulletins and many other owners of this same vehicle have had the issue occur. The vehicle has been inspected by a local Ford Dealership Service staff and confirmed to have the defective engine issue described. There was an Engine Maintenance indicator code that coincided with the described issue that started to occur approximately 1 week before the engine issue occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555065November 14, 2023
ENGINE
I purchased car new and had all recommended service performed by the same dealership. At 56k miles (and six years) the check engine light came on. A Ford dealership diagnosed coolant in the engine block. The repair cost $7,700 for a new engine. Ford agreed to assist but only covered 2,700 leaving me an almost 5 thousand bill
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555095November 14, 2023
ENGINE
The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, the vehicle was running rough. The contact stated that shortly afterwards the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who diagnosed a misfire in cylinders #4 and #6. The vehicle was not repaired. After investigating the failure, the contact related the failure to TSB: 22-229. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555112November 14, 2023
ENGINE, ENGINE AND ENGINE COOLING
Coolant intruded into the cylinders due to an engine defect
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555149November 14, 2023
ENGINE
My vehicle had shown a misfire of cylinder 3 at 300000 miles. Had it mantaineced and was told it was a fluke. A year later my car began stalling after starting, smoking out of the tail pipe, and having issues with low coolant levels causing the heat not to work. After research I found this issue to be reported on hundreds of times on forums and with technical service bulletins. There have been reports of engine failure while driving, smoking engine due to low or no coolant from leakage into the engine, and engine FIRES. There are over 502 complaints on the Ford Escape 2017 2.0 FWD engine alone. I have taken my car to a certified Ford dealer and had confirmation of a coolant leak into the engine cylinders due to defective cylinder parts failing prematurely. My car is currently at 60000 with a complete engine failure caused by defective parts. This problem has been reported on 1.5 ecoboost engines as well. This is a
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554634November 11, 2023
ENGINE
Coolant leaked into my Ford 2.0 Ecoboost engine and needs a full repair. It has been inspected by a Ford dealership. Ford is aware of this problem, it is a well known issue, and they are refusing to cooperate with me. The block on the 2.0L Ecoboost engine had a slot running between the cylinders for coolant. In some cases the coolant was going into the adjacent cylinders (coolant intrusion). The safety of me and my family were definitely at risk. My engine could fail in traffic, causing an accident. Fires have also been reported. This is a dangerous situation. The problem has been confirmed by the service department at a dealership. The vehicle was inspected by the dealership, not a direct manufacturer to my knowledge. A check engine light was on, the code was misfire. Then a red warning came on a few times advising me to pull over immediately and turn the engine off, and that it was too hot.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554133November 8, 2023
WHEELS
lug nuts are striped and wont spin off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554241November 8, 2023
ENGINE
Coolant entering engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553976November 7, 2023
ENGINE
Coolant intrusion risk of fire. Complete engine shut down. Ford dealership said I now need a new engine due to the coolant intrusion. Ford knows this is a bad design. They had a Customer Satisfaction Program 21N12 June 2022 for a short 2 months to repair. Ford needs to recall and repair. Dealer now wants 8k for new engine, now im out a car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554060November 7, 2023
ENGINE
I was told that my head gasket failed and that there was coolant leaking into my engine which caused a total engine failure. I had the engine replaced, and am now having the same issue with a different engine that is being replaced now as I type this. I have read online that I’m not the only person having this issue with their Ford and I feel that there needs to be a recall on the engine. My car was first diagnosed at a small shop then diagnosed the second time at the ford dealership. Before the engine failed the first time I had the check engine light appear and the code was reading as a cylinder misfire. It appeared about a month or two before the engine failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554083November 7, 2023
EXTERIOR LIGHTING
My headlights (low beam) constantly blow out. could become a major problem if both blow out while driving at night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553756November 6, 2023
ENGINE, ENGINE AND ENGINE COOLING:COOLING SYSTEM
My vehicle shut off while i was driving on the highway. The check engine light flashed for a few seconds and then the whole car shut off while i was doing 70 on the highway. Thankfully nobody was hurt but i'm lucky to be alive. Cars swerving everywhere! When i took it to the dealer they say it was a cylinder misfire and its caused by coolant leaking into the engine through porous materials used by FORD. Its been to several ford dealerships. They inspect it, they know right away what the issue is because they see it all the time and they all say the same thing. Yes we know about it, no we wont fix it. I spoke to ford about the issue and they admitted that they know about the problem but they're refusing to recall my vehicle. These vehicles are at risk hurting thousands of people. Im being told that these engines were used in most ford vehicles from 2012 on... PLEASE HELP!!!!!!
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11553780November 6, 2023
ENGINE, POWER TRAIN
Check engine light came on and a diagnostic check showed that there was coolant intrusion in the cylinders. This apparently is known by Ford that there was a manufacturing defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553400November 3, 2023
ENGINE
Coolant has intruded into the cylinder block causing poor engine performance and illuminated MIL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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