Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11566773January 21, 2024
ELECTRICAL SYSTEM
Liftgate wont open. It’s been going in and out for the past 3 years. Some times it opens, most times it doesn’t. Now it won’t open at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566509January 19, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while starting the vehicle, there was a large cloud of white smoke coming from the exhaust. The contact stated that the vehicle was also idling roughly. The contact stated that while driving during the day the smoke ceased; however, the vehicle would idle roughly while stopped for a traffic signal or while slowing for traffic. The contact stated no warning light was illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed and determined that coolant had intruded into the engine cylinders and recommended an engine replacement. The vehicle was not repaired. The contact called the manufacturer and was informed that there was a manufacturer recall for the failure however, the vehicle was not included. The failure was related to Customer Satisfaction Program Number: 21N12 Coolant Intrusion into the Cylinders (Engine and Engine Cooling). The failure mileage was approximately 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566571January 19, 2024
EXTERIOR LIGHTING
The headlights keep going out. Every couple weeks to a month one of them blows out. Alternates between both of them to the point that there are times that both are out
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566589January 19, 2024
ENGINE, POWER TRAIN
Without warning, while driving on the freeway, my car lost power due to an engine fault. The car went into limp mode and I made my way off the freeway and into a parking lot, where I contacted a tow company. My safety, and the safety of those around me, was compromised due to the sudden loss of power during rush hour traffic. Upon review by a local shop, it was determfined that the engine failed due to coolant intrusion, a problem known to, and acknowledged by, Ford Motor Company. This was documented in Ford publication Customer Satisfaction Program 21N12. There were absolutely no warnings or messages, nor were there any smells or sounds to indicate impending failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566594January 19, 2024
UNKNOWN OR OTHER
The Turbo Charger failed. It has since been replaced. My safety was put at risk because, I could not accelerate fast enough to get up to the required speed limit. It has been inspected by a Ford repair shop. There was only one warning: a check engine light came on while I was in route to work. The car's performance immediately deteriorated and I turned around and went back home.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566440January 19, 2024
STEERING
The contact owned a 2017 Ford Escape. The contact stated that while starting the vehicle, the instrument panel began flickering. The contact stated while driving 40 MPH, the flickering ceased. The contact stated that shortly after the flickering stopped, the steering wheel became firm, and was unresponsive causing the vehicle to collide with a telephone pole. There were no injuries sustained. The contact stated that the air bags deployed as designed. A Police report was filed. The vehicle was towed to an independent mechanic where it was diagnosed and deemed a total loss. The manufacturer was notified of the failure. The failure mileage was approximately 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566286January 18, 2024
POWER TRAIN
The contact owns a 2017 Ford Escape. The contact stated while his daughter was driving at approximately 55 MPH, the vehicle began to lose forward momentum. The contact stated that his daughter depressed the accelerator pedal, and the engine revved but continued to lose forward momentum. The contact stated that his daughter had not noticed any warning lights being illuminated. The contact’s daughter was able to drive the vehicle to a local dealer, where it was diagnosed and determined that silicone plugs for the transmission drains had failed, and a significant amount of transmission fluid had leaked. The contact stated that the plugs were replaced, and the transmission fluid was replaced. The vehicle was repaired. The contact stated that the failure had occurred again, and the transmission was slipping and the vehicle hesitated before shifting into gear. The manufacturer was informed of the failure. The failure mileage was 49,543.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565702January 16, 2024
ENGINE
As my vehicle was being operated, it began to shake and shudder while stopped in traffic. Each time the vehicle was stopped in gear, the entire vehicle would shake horribly. On Thursday January 11th, 2024 the vehicle was taken to the Grieco Ford dealership where I purchased said vehicle as new. Vehicle currently has 70,292 miles and is up to date on its maintenance. Upon inspection, the service advisor indicated the technician found all motor mounts broken, as well as a broken flywheel flex plate. Doing due diligence, I discovered that the motor in my vehicle is the same motor which has an active recall in three other Ford models. The Ford Fusion, Ford Edge and MKZ models. The same damage to my vehicle is commensurate with their recalls. I believe the motor in my vehicle, a Ford Ecoboost 2.0L is the same in a long line of faulty motors and should be added to the line of recalled motors. The damage to my vehicle is one which should be added to the line of recalled motors, and the cost of repair should be reimbursed and covered by the Ford Motor Company and its subsidiaries. Today, January 16th, 2024 at 0934hrs, I received a phone call from the dealership advising me that the torque converter is also faulty, as the vehicle's motor is still shaking after replacing all the motor mounts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565703January 16, 2024
ENGINE
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light illuminated, and the vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the spark plugs needed to be replaced. The spark plugs were replaced; however, the failure persisted. The vehicle was then taken to the dealer and the spark plugs and coils were replaced however, the check engine warning light returned. The vehicle was then taken to Pep Boys and the contact was made aware of the engine cylinder failures. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 39,744.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565757January 16, 2024
ELECTRICAL SYSTEM
The contact owns a 2017 Ford Escape. The contact stated that the vehicle failed to start intermittently. There was no warning light illuminated. The contact connected a voltmeter to the battery, but no electrical failure was found. The contact notified the dealer where the vehicle was purchased. The dealer referred the contact to the manufacturer for assistance. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565823January 16, 2024
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while making a left turn into traffic, the check engine warning light illuminated, and the vehicle was shaking abnormally. Additionally, the contact stated that when the heat was turned on, there was an abnormal burning odor in the vehicle. The vehicle was taken to a dealer where it was diagnosed and determined that coolant had intruded into a cylinder and caused damage to the engine block. The contact was informed that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565576January 15, 2024
ENGINE
At approximately 55k miles (mid-December 2023), the engine started to misfire on startup. It did not happen every time, but happened enough that the check engine light appeared several days later. The diagnostic codes were P0301-00 (Cylinder 1 misfire detected) and P0316-00 (Misfire detected on startup - first 1000 revolutions). All 4 spark plugs and cylinder 1 ignition coil pack were replaced, engine continued to randomly misfire. Battery was replaced, engine still misfired. After replacing the battery, I noticed the coolant tank was empty. I added coolant, and the level continued to drop. I took the vehicle to Ken Garff Ford Dealership in Fort Collins, CO where they confirmed on [XXX] that coolant was leaking into the cylinder and the engine would need to be replaced. There are several Technical Service Bulletins for this issue, the most recent being [XXX] dated [XXX]. Issue is as follows: Some 2015-2018 Edge and 2017-2019 Fusion/MKZ/Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator lamp (MIL). Diagnostic trouble codes (DTCs) may include P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To correct the condition, follow the Service Procedure to replace the long block engine assembly. This is a known design flaw with the engine, and makes the vehicle completely unreliable. The engine was confirmed by the Ford dealer to be malfunctioning beyond repair due to a defect with the engine cylinders. Many other instances of this issue are documented online, and confirmed by dealer to be a known issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565394January 14, 2024
EXTERIOR LIGHTING
It seems like this is a common occurrence especially with this particular vehicle. The low beam LED headlight bulbs keep on breaking resulting in no headlights. These bulbs are expensive and it is such a headache replacing them so often. This should not be the case, but it is.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565068January 12, 2024
ENGINE, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
The KNOWN issue with the 1.5L ecoboost engines happened to my 2017 Escape at 79k miles right after having a the transmission shifter cable bushing recall fixed. Coincidentally, it didn't have the extensive issue before bringing it in for the recall and also ,coincidentally, my warranty expired last month and they told me it's my problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565200January 12, 2024
ENGINE
The contact owns a 2017 Ford Escape. The contact stated on a several occasions while driving at various speeds, the contact became aware of an abnormal burning odor. Additionally, the check engine warning light was illuminated intermittently for approximately three months. The vehicle was taken to two dealers, where it was diagnosed that there was a coolant intrusion in the engine cylinders, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case number was provided. The failure mileage was 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564793January 11, 2024
ENGINE, FUEL/PROPULSION SYSTEM
Vehicle indicated on the on board information screen that the engine has misfire and service engine soon. Inspected and noticed coolant lower than normal and engine would idle different. Took to dealer for check engine light. Inspected by certified technician and was told the coolant was "washing the cylinder walls of cylinder 2 and dripping into cylinder 3 causing misfire and coolant to enter the combustion chambers and exhaust system ". Fords only fix to this was a complete engine replace. Quoted $8500 to replace. Was told by service writer that Ford has known about this problem on numerous models and passes the repair bill to the Customer with no help. This vehicle transport my 3 children and wife daily. After further review this could cause the engine to over heat cause the oil to become a the cooling solution until it the vehicle will stall and could bust in flames. One engine code indicated that the Evap system has malfunction and could not release the gas vapors from fuel tank. Which will cause the tank to explode with no warning. I bought this vehicle brand new and had services done when needed. 122k miles on a 6 year old vehicle and needing to replace a engine is not suppose to happen especially with a manufacturer that claim they are the leading manufacturer for the most sold and safest vehicles in America.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564849January 11, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while driving at undisclosed speeds, the check engine warning light was flashing on and off. The contact called the local dealer and was informed that the computer system was down. The vehicle was taken back to the dealer, where it was diagnosed that coolant was leaking into the cylinder and the engine. The check engine warning light was reset. The vehicle was not repaired, and the failure persisted. The vehicle was taken to two independent mechanics, and the contact was informed that there was a cylinder misfire. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564856January 11, 2024
POWER TRAIN
The contact owns a 2017 Ford Escape. The contact stated while driving at 60-65 MPH that while veering right coming off an exit ramp and driving approximately 60-65 MPH, and then coming to a stop at a stop sign; the accelerator pedal was depressed; however, the vehicle failed to respond as needed. There were no warning lights illuminated. The vehicle was towed to the dealer where it was determined that the transmission had failed. The contact was informed that the transmission needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed there was no recall associated with the VIN. The contact was referred to the NHTSA Hotline to file a complaint. The approximate failure mileage was 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564948January 11, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while driving at undisclosed speeds, the service engine warning light illuminated. The vehicle was taken to the local dealer for routine maintenance, and the contact informed the mechanic about the engine warning light. The mechanic informed the contact that the spark plug failed to release without being fractured, and it was also diagnosed that there was coolant intrusion into the engine. The engine was replaced. The manufacturer was contacted and assisted with the repair and referred the contact to NHTSA Hotline. The failure mileage was approximately 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564539January 10, 2024
POWER TRAIN
The contact owns a 2017 Ford Escape. The contact stated that while her daughter was driving at an unknown speed, the gears seized. The vehicle failed to reverse. The transmission became inoperable. The transmission warning light was illuminated. The vehicle was towed to the local dealer, where it was repaired under NHTSA Campaign Number: 22V413000 (Power Train). The vehicle was repaired, but the failure recurred. The contact called the local dealer but was unable to obtain a timely appointment. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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