Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11595994June 23, 2024
ENGINE
Coolant leaks into the coils and this is a known design flaw with no recall issued
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595425June 20, 2024
ENGINE
The contact owns a 2017 Ford Escape. The contact stated that while driving at various speeds, there was a thumping noise coming from the engine compartment. The check engine warning light was illuminated. The vehicle was taken to the local auto service center which diagnosed a misfire in cylinders #1 and #4. The cylinders and coils were replaced, and the vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the service center who diagnosed and determined that cylinder #4 was faulty and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The local dealer was not contacted. The failure mileage was 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595522June 20, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion into cylinder #3 had caused damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595255June 19, 2024
ENGINE
The engines head gasket has failed causing coolant intrusion into cylinder 3. This seems to be a recurring problem with the 1.5L short block ecoboost engines. This caused the vehicle to be extremely low on power and unable to maintain speed dropping to 40mph on the highway with nowhere to safely pull over for a mile or so.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595015June 18, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that when starting the vehicle, the engine was idling rough. The contact stated that there was an engine misfire, and the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the engine needed to be replaced due to coolant intrusion into the cylinders. The vehicle was not repaired. The manufacturer was informed of the failure. The contact had researched online and related the failure to Technical Service Bulletin Number: 19-2346 - Coolant in Cylinders (Engine and Engine Cooling). The failure mileage was approximately 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595075June 18, 2024
ENGINE
Ford Escape 2017 78,831 miles. 5/13/24 Had car inspected at Brannen Ford of Perry. I was concerned that the check engine light was illuminated. The Ford service department noted the Code P0456 but cleared the code and did not advise repair. [XXX] Drove from Georgia to Memphis and began to notice rough crank with cold start only. 5/19/24 In Memphis took to Autozone for a OBD scanner read. Scanner said P0456 and P031. First cylinder is misfiring. 5/20/24 Took to Holt Automotive to investigate code. 5/23/24 Holt referred to Madison Automotive since technician believed the code indicated an engine issue beyond the scope of Holt. 5/23/24 Delivered to Madison Automotive for diagnostics. Ran codes and noted a 2.0L engine. Removed and replaced the ignition coil and relevant spark plug per OBD scanner. Cost $526.39 6/1/24 Took back to Autozone for OBD scan due to check engine light coming on again. Same codes. 6/3/24 Took back to Madison Automotive. Ran codes again and realized, by coincidence, purge valve was bad. Replaced purge valve. Cost $462.47. Could not note the rough start or find a specific leak. Informed that usually leaks only occur with temp change, hence the rough cold crank noted by us. [XXX] Check engine light on again and would not start at gas station. Had to go through manual start process. 6/14/24 Took back to Madison Automotive. They decided to try a cold crank in the morning after it sat unused through the night. White smoke filled the parking lot. Confirmed that defective head gasket is leaking coolant into the cylinders. Recommended replace engine. 6/17/24 Called Ford Motor in Memphis. Told representative of codes and symptoms and was informed of TSB 21-233 which informs Ford of these exact defects. No recall issued as of yet. Since these same issues were noted in the 1.5 L engines and recalls were issued, I am contacting you with the same request to have Ford recall 2.0 L engines from these defective years. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595116June 18, 2024
ENGINE
Ford told me I need a NEW ENGINE that will cost $11,000. Coolant leaked into the cylinder. The car only has 62,000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595182June 18, 2024
ENGINE
2017 Escape with fewer than 60k Miles on it is now requiring an engine replacement because of a coolant leak. The coolant leak causes a cylinder to misfire and shake the entire vehicle. This is apparently a known issue with this model year and those surrounding it according to my mechanic and a myriad of others on online forums.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594723June 17, 2024
ENGINE
I have to get a new engine due to the coolant leak.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594725June 17, 2024
ENGINE, VEHICLE SPEED CONTROL
The contact owns a 2017 Ford Escape. The contact stated that while operating the vehicle and depressing the accelerator pedal, the vehicle would not properly accelerate. The contact stated that the check engine warning light remained illuminated. The contact stated that the vehicle hesitated while accelerating and occasionally surged forward while depressing the accelerator pedal. The vehicle was taken to the local mechanic who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer and local dealer were not yet contacted. The failure mileage was 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594909June 17, 2024
ENGINE
Less than 100,000 miles in and the car completely stopped working. It needs a new engine. The coolant was leaking into the engine apparently and hundreds of other people have had the same issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594914June 17, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while her mother was driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating, prompting the driver to pull to the shoulder off the roadway. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion had damaged the engine, and the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594921June 17, 2024
ENGINE
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle was jerking abnormally. In addition, the check engine warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed with engine failure. The contact stated that the failure was due to coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594502June 15, 2024
ENGINE
I was having to go to stl to see my sons in the NICU in Creve Couer, and when doing so anytime I got over 70 mph for maybe 5 minutes, it would pop up with "Transmission fault, service now." I have to pull over, turn the car off, sit for 30 minutes, then turn my car back on and stay under 65 the rest of the way home. As a mom of a [XXX] little girl and a mom of twin boys I don't have the money to have it repaired right now, but I wanted to let someone know what is going on with my vehicle. Thank you INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594554June 15, 2024
UNKNOWN OR OTHER
I noticed my paint peeling bad around the edges of my windshield, I have not done anything to it to make this happen and upon reading further into the forums there is a large amount of escape owners who have the same issue, it is flaking away so bad I can clearly see metal, I would like to make a formal report
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594375June 14, 2024
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the engine block. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594422June 14, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving 35 MPH, the vehicle was jerking and stalled with the check engine warning light illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the transmission needed to be repaired. The vehicle was repaired but the failure persisted. The contact stated that on another occasion while driving 35 MPH, the engine overheated and lost motive power with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with coolant leaking into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted. The manufacturer was notified of the failure. The approximate failure mileage was 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594159June 13, 2024
ENGINE
I purchased my 2017 escape almost a year ago. It only has 73000 miles on it. Check engine light turned on. I took it into the mechanic and was told that my coolant was leaking and that I needed a new engine. From what I have read this can lead to the engine catching on fire or engine failure while driving. I was told by the mechanic that I can drive the vehicle because the light was not flashing but how am I to know how safe that truly is. I can not afford a new engine and it is my only vehicle so I will be driving it. I have also read that Ford is aware that this is a manufacture defect but no recall has been issue. Does someone have to get injured before this issue is dealt with? There are thousands of these vehicles on the road as ticking time bombs. Before someone loses a life this should be recalled
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593848June 12, 2024
ENGINE
We are currently having to replace my son's engine in his escape for the second time due to misfire ? He was driving and it lost ability to drive. It was towed to shop which indicates it needs a second engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593884June 12, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who replaced the spark plugs; however, the failure persisted. The vehicle was taken to another independent mechanic who diagnosed the vehicle and found coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 126,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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