Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11609951August 21, 2024
ENGINE
Coolant leak and erosion into cylinder on 2017 Ford escape titanium 2.0L
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609595August 20, 2024
ENGINE
Coolant leak causes miss fires should be a recall on this
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609807August 20, 2024
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 30 MPH, the vehicle shuddered. No warning lights were illuminated. The vehicle was taken to a local independent mechanic to be diagnosed. The contact was informed that the torque converter needed to be replaced. The local dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609810August 20, 2024
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with timing belt, water pump, and engine failure. The contact was informed that the timing belt, the engine, and the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was informed that the repair was not covered under warranty or recall. The failure mileage was approximately 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609817August 20, 2024
ENGINE
Coolant intrusion into cylinder. Confirmed by independent service center. Known issue with Ford, reference Technical Service Bulletin (TSB) 22-2134
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609368August 19, 2024
ENGINE, FUEL SYSTEM, GASOLINE, POWER TRAIN
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a misfire in cylinder #2. The contact was informed that the purge valve needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer where it was diagnosed with engine and transmission failure. The contact was informed that the engine and the transmission needed to be replaced. The vehicle was being repaired. The contact was informed that the repair would take approximately three weeks. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 120,632.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609467August 19, 2024
ENGINE
I have a 2017 Ford Escape Titanium with ~77K miles that has the 2.0L Eco Boost engine. The engine is going through anti-freeze and is leaking into the cylinders and getting burned through the engine. I understand Ford knows about this issue but there doesn't seem to be any mechanism to get reimbursed for the repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609550August 19, 2024
ENGINE
There is a known issue with EcoBoost engines that allows coolant to leak into the cylinder heads causing engine misfires, ruined spark plugs, white smoke in the exhaust, catastrophic engine failure, and fire. This vehicle has recently had this issue but is not covered by the extremely limited recall Ford submitted (7 years OR 84,000 miles). This issue needs a full and comprehensive recall as Ford is completely aware of the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609571August 19, 2024
ENGINE
A coolant leak causing cylindrical failure and engine failure. There were no symptoms before. I woke up and the light came on and the car was shaking, i took it to the dealer and they diagnosed this problem. It was unsafe to drive I had to get it towed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609159August 17, 2024
ENGINE
Vehicle began shaking and rattling upon acceleration onto freeway. Check engine light flashed, then stayed on. Vehicle taken to dealership where purchased (8 years ago, just paid off 10 months ago, 81k miles) to have service. Quoted appx $7600 to reinstall new engine after coolant intrusion into engine cylinder. Service rep stated this is a common occurrence for this vehicle. Gave me Number to ford customer care and said they couldn’t do anything to help. After researching more, this seems to be a very common problem in this “eco boost” 1.5 L engine in various years and models, some of which have been recalled. This is clearly a manufactured defect that is safety related and ford should be help responsible for producing low quality, knowingly faulty equipment that jeopardized myself and my children’s safety, as well as financial stability. Thank you for the consideration.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608931August 16, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with a misfire in the engine. The message of cylinder #2 misfire was displayed. The contact stated that there was smoke coming from the engine compartment. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer where the vehicle was diagnosed, and it was determined that there was coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 124,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608962August 16, 2024
POWER TRAIN
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle failed to accelerate as needed with the accelerator pedal depressed. The transmission failure warning light was illuminated temporarily before the failure. The vehicle was towed to a local dealer where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was approximately 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609005August 16, 2024
ENGINE
What component or system failed or malfunctioned, and is it available for inspection upon request? Coolant intrusion into cylinder bores. How was your safety or the safety of others put at risk? Engine failure. Has the problem been reproduced or confirmed by a dealer or independent service center? Problem has been looked at by Lens Auto Repair and Christian brothers auto who have both claimed issue is related to Technical Service Bulletin (TSB) for 2017-2019 Ford Escape vehicles with a 1.5L EcoBoost engine that were built before April 8, 2019. The bulletin, dated June 9, 2022, covers coolant intrusion into the cylinder bores and offers a one-time, no-cost repair for the 1.5L short block. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, this has been inspected by Lou Fusz Ford Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Coolant leaked onto driveway one year ago. Now, coolant disappearing and not visibly leaking anywhere. Also, there is now excessive white smoke at startup on occasions. The smoke is excessive enough to fill the entire garage instantly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609028August 16, 2024
WHEELS:LUGS/NUTS/BOLTS/STUDS
The contact owns a 2017 Ford Escape. The contact stated while the vehicle was at the dealer for a tire rotation, the dealer informed the contact that the lug nuts were defective and needed to be replaced to perform the tire rotation. The lug nuts were replaced. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that there was no recall related to the failure. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was 41,596.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608792August 15, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, a message to “Have Vehicle Checked Immediately" was displayed on the instrument panel. The check engine warning light was illuminated. The vehicle was towed to the dealer to be diagnosed. The contact was notified of coolant intrusion into the engine and that the engine needed to be replaced. The contact researched online and became aware of TSB Number: 19-2346; and linked the failure to the TSB. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608441August 14, 2024
ENGINE
Presence of coolant in the engine cylinders with codes P0300, P0301-P0304 with low coolant levels. FORD is stating it is not part of the recall? Has not presented me with an invoice for repairs, fighting with extended warranty company. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608577August 14, 2024
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while driving at approximately 45 MPH, the check engine, check oil, and several other unknown warning lights were illuminated, and the vehicle then stalled. The vehicle was not able to restart. The vehicle was towed to the dealer where it was diagnosed that the wall in between the coolant and the piston was worn, and coolant was leaking into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608606August 14, 2024
ENGINE
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 55 MPH, the vehicle shuddered and lost motive power. The check engine warning light was Illuminated. The vehicle was taken to a local dealer where it was deemed as mechanically totaled. The contact was informed that the failure was related to Customer Satisfaction Program: 21N12; however, the VIN was not included. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 61,836.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608624August 14, 2024
ENGINE
Engine has premature head gasket failure causing a coolant leak in a combustion chamber and low coolant levels. Vehicle at risk of sudden overheating and subsequent engine fire. Condition was not noticed by driver, and only noticed by a trained automotive technician. Failed component: Engine block and head gasket Safety risk: Severe engine fire Problem acknowledged by Ford: See TSB 22-2229 Problem verified by automotive technician Engine light and error code indicates cylinder 2 mis-fire
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608205August 13, 2024
ENGINE AND ENGINE COOLING:COOLING SYSTEM, ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 30 MPH, the vehicle was making abnormal sounds and was shaking abnormally. The contact stated that the engine hot message was displayed, and several unknown warning lights were flickering on and off. The contact was informed that the water pump and thermostat needed to be replaced. The vehicle was repaired; however, the failure occurred. The vehicle was driven back to the independent mechanic, and the contact was informed that the water pump needed to be replaced again. The vehicle was repaired; however, the failure reoccurred. The vehicle was driven back to the independent mechanic, and the contact was informed that there was fluid leaking from the bottom of the vehicle. The contact was informed that the radiator needed to be replaced and coolant added. The vehicle was repaired; however, the failure recurred. The contact stated that coolant was added constantly for the vehicle to operate as needed. The manufacturer was not notified of the failure. The failure mileage was approximately 70,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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