Ford Escape Complaints (2023)

139 consumer complaints on file.

#11607852August 11, 2024
ENGINE, STRUCTURE:BODY
I've had this thing less than 6 months, I've already had the engine rebuilt with 34 parts a month and a half in and the drivers side rear door handle replaced during this time because it would not open from the outside and only the inside despite being unlocked. All of this occurred at the beginning of May 2024 and it sat for 3 months due to the engine being basically rebuilt with most parts being on backorder. Today the same door is having the same issue, only this time the same exact door won't open neither from the inside or outside, which is a huge safety hazard in my eyes if I got into an accident and had passengers in the backseat. I do have video proof of this too.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602771July 16, 2024
ELECTRICAL SYSTEM
The contact owns a 2023 Ford Escape. The contact stated on several occasions while driving, or while the vehicle was parked, all four doors locked inadvertently with the keys inside the vehicle. The contact stated the hatch failed to lock securely and there was no other way to get into the vehicle. The emergency brake light had illuminated. In addition, the contact stated that the cruise control was inoperable. The vehicle was taken to a local dealer where it was diagnosed but the vehicle could not be repaired on several occasions. The contact stated that a systems update was performed; however, the failure reoccurred. The manufacturer was made aware of the failure. The failure mileage was approximately 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599860July 7, 2024
POWER TRAIN
a 2023 Ford Escape. while driving at approximately 76 MPH, I observed a warning chime dinging, the power train warning light illuminated, and the low engine coolant message was displayed. I received a notification via the Ford Pass APP stating that "There was a failure with the vehicle and to see the dealer'. I contacted the dealer, and they stated they did not see any warnings. Anytime I exceeded a certain rate of speed it still does this. The first time it happened, it had less than 800 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596365June 25, 2024
POWER TRAIN
HAD A CHECK ENGINE LIGHT COME ON 2 WEEKS AGO. TOOK IT TO THE DEALER AND THEY REPROGRAMMED THE PCM AND INSPECTED CYLINDER BORES. DEALER ALSO CHANGED THE OIL AT THAT TIME. SHORTLY AFTER THAT THE LIGHT CAME ON AGAIN, TOOK IT BACK TO THE DEALER THEY'VE HAD SINCE LAST FRIDAY AND NOW REPORT THE VEHICLE MAY NEED A REPLACEMENT ENGINE BLOCK. VEHICLE HAS 10,565 MILES AND IS JUST 13 MONTHS OLD. I HAVE RESEARCHED AND FOUND MANY OTHER SIMILAR INSTANCES ON THE INTERNET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591508May 30, 2024
POWER TRAIN, ENGINE AND ENGINE COOLING
The contact owns a 2023 Ford Escape. The contact stated while driving at approximately 50 MPH, he observed a warning chime dinging, the power train warning light illuminated, and the 'low engine coolant' message was displayed. The vehicle was taken to the residence. The contact's wife received a notification via the Ford Pass APP stating that “There was a failure with the vehicle and to see the dealer”. The vehicle was taken to a dealer where it was diagnosed that the engine and head gasket needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 3,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588863May 15, 2024
ELECTRICAL SYSTEM
Quite often, the display screen for the back up camera does not turn on at all. It will also go blank during use at times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585467April 26, 2024
ENGINE
Upon reaching 60 mph my vehicle displayed overheating messages and cut power to the motor. Vehicle was towed into Ford service on 4/4/24 and remains in the shop. Been told it needs a new top end of the motor with no eta on parts. I was approximately one mile from my home when the incident occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585390April 26, 2024
ELECTRICAL SYSTEM
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584376April 22, 2024
FUEL/PROPULSION SYSTEM
The Vehicle's Emission Control System has detected a restricted fuel vapor tube between the fuel tank pressure sensor and the fuel tank which could result in a fire. Service Engine Soon Warning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584570April 22, 2024
STRUCTURE:BODY:HOOD, LATCHES/LOCKS/LINKAGES:HOOD:LATCH
The contact rented a 2023 Ford Escape. The contact stated that while driving at about 20 MPH and driving over a railroad track, the hood of the vehicle opened abruptly and struck the windshield. The contact lost visibility and went through an intersection before coming to a complete stop. The contact made the rental company aware and was informed that they could not diagnose the issue. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582873April 14, 2024
ENGINE
The car warned of overheating and messaged to service immediately...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582667April 12, 2024
ENGINE
Within a block of my wife pulling out of our apartment complex onto a 55mph highway to travel to work in the morning, the vehicle had several lights on the cluster illuminate and indicated that it was overheating and went into limp mode. She was able to move to the shoulder and call me. The amount of traffic on this highway and the speed in which she lost power made this a very unsafe event. The check engine light had come on and the vehicle indicated maximum engine temperature, service engine soon light illuminated as well as powertrain fault. The vehicle was towed to the selling Ford Dealer and the condition was confirmed and the vehicle still indicated high temp even after sitting overnight. It was diagnosed from a service bulletin as having a faulty head that had manufacturing debris in it which was released into the coolant system and blocked the coolant temperature sensor. Warranty covered parts have been ordered with some being on Backorder. The vehicle is still in the shop awaiting parts and we have been provided a loaner. We have only owned the vehicle three months and 1500 miles when this occurred. Ford declined a buyback request on the vehicle and offered no remedy except warranty repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582513April 12, 2024
FORWARD COLLISION AVOIDANCE: DYNAMIC BRAKE SUPPORT/BRAKE ASSIST, FORWARD COLLISION AVOIDANCE
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580041March 29, 2024
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE, POWER TRAIN
The contact owns a 2023 Ford Escape. The contact stated while driving with the cruise control set to 45 MPH, the vehicle unintendedly accelerated to 65 MPH. No warning lights were illuminated. The vehicle was not taken to the dealer and was not diagnosed or repaired. The manufacturer was made aware of the issue and referred the contact to the NHTSA Hotline. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573696February 23, 2024
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
My vehicle incorrectly read highway number signs as though they were speed limit signs. This occurred eight times on state highway [XXX] in Florida; and once on state highway [XXX]. The speed limit was actually 55 mph on highway [XXX]. If I would have had “Predictive Speed Assist” turned on, and was using adaptive cruise control, it would have automatically decelerated to 40, +/- whatever “tolerance” I had set. What would happen if this occurs on highway 80, or highway 100? Acceleration to 100 mph, and possibly to 120 mph if I had the tolerance set to +20? This error, which happened while I was a passenger, could significantly exacerbate problem #1. See details in the attached 5 page pdf. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571481February 12, 2024
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
On 1/29/24, I drove around town to run errands and on my second stop, I tried starting the car and it would not start, but it went into "accessory mode". I received SEVERAL warnings: Pedestrian Sounder, Memory Recall Failure, Front Collision Sensors, Tractions Control, Check Engine Light, etc. It also stated it would sound an alarm if we tried turning it on again. I sat there for 10 mins and tried turning it on after getting in and out of the car, looking underneath to see if oil or gas was leaking, which nothing was leaking. I kept trying to start the vehicle with no success, still getting the warnings. My spouse arrived after 15 mins and when she opened the hood and wiggled some cables around, we were able to start the car up and it was like it went through a factory reset as the memory for the driver seat went really close to the steering wheel. We called roadside assistance thinking we need to get this towed to a dealership but cancelled it after seeing it would start and my spouse driving it around the grocery parking lot carefully. When we got it to the dealership, it wasn't having those issues and they couldn't do much for it. On 2/10/24, the check engine light came on. We took it to the dealership on 2/12/24 and they told us the PCM malfunctioned. They did a software update on the PCM, which the dealership said has fixed the problem for now. Just worried this is going to happen again and will happen when I'm in a place where maybe my spouse can't come or we are traveling long distance. Prior to this incident, the dash (MPH, Gas level, Oil level, Engine Temp) of the vehicle, which is entirely digital, flickers like there is a short in the wiring somewhere. It doesn't happen every time we drive it, just sometimes (maybe 35% of the time). This was happening shortly after purchasing the vehicle in July 2023. I have a feeling that something relating to the electrical components, battery, chip/software/firmware in the Ford Escape needs to be replaced entirely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570029February 5, 2024
FORWARD COLLISION AVOIDANCE
See attached document for complaint
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11569374February 1, 2024
UNKNOWN OR OTHER
The incident is that my car continuously enters "Deep Sleep" or "Battery Saver" mode, even immediately after very long drives. This has been recurring since June 2023, and has resulted in one battery replacement at 6 weeks after the car was received (temporarily remediated the issue for about 6 weeks). This has not caused an accident or injury, but does call into question vehicle reliability (e.g., will it start?). I have taken the car in to attempt repairs multiple times to no avail.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569144January 31, 2024
ENGINE, ELECTRICAL SYSTEM
Engine does not start or crank. It is available for inspection upon request. Pregnant wife and child were left stranded in the cold until I could pick them up. Problem has occurred on three separate occasions: 6/29/23 - No DTCs generated, Ford dealership did not do any work 9/22/23 - No DTCs again, but Ford dealership replaced a module and cleared other codes 1/29/24 - No DTCs. Dealership cleared other codes and informed of Ford SSM 52179 2023 Escape/Corsair - Intermittent No Crank/No Start Condition With Various Lost Communication DTCs Stored In Various Modules And Multiple Illuminated Warning Indicators Displayed In The IPC - Built On Or Before 07-Sep-2023. Dealership explained other customers have had complaints and Ford has no solution and is telling dealerships to return the vehicles to customers. Vehicle has not been inspected by any other party, including manufacturer, other than the dealership. There are messages for "Service AdvanceTrac" and "Park brake limited function, Service required" in the instrument panel each of the three occurrences.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568800January 30, 2024
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
Unknown
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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