Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11614747September 16, 2024
ENGINE
have a 2017 ford escape titanium that has only 96000 something on it that needs a engine replace....now my car sit in my yard as a ornament...loved that car but can't afford to put the engine in plus pay to put the engine in....engine light came on and say miss fire...cause by a # piston ....i wish something coud be done anot that....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614908September 16, 2024
ENGINE
The contact owns a 2017 Ford Escape. The contact stated that on several occasions when started, the vehicle ran rough. The check engine warning light was illuminated. The vehicle was taken to an AutoZone where a handheld diagnostic machine determined a failure in cylinder #3. The vehicle was taken to an independent mechanic but was not diagnosed; however, the spark plugs were replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 88,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614942September 16, 2024
ENGINE
I was driving from work on 9/12/2024 and the check engine light began flashing, car shaking, and began to have difficulties to accelerate. I got home, set up a tow, and the following day was told my engine failed due to no compression on cylinder 2. It was towed today on 9/16 to ford and they basically told me they likely won’t do anything after diagnosing it. A 7 year old car with 94,000 miles taken care of amazingly has complete engine failure. Why is there no help for people in these situations?! Please help
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614587September 14, 2024
ENGINE, FUEL/PROPULSION SYSTEM
Coolant leaking into cylinders, smell coolant through vents, smoke from exhaust, film of exhaust coming into front windshield, turbo charger 1, under boost, car just stopped accelerating
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614497September 13, 2024
ENGINE
Engine defect causing coolant leak
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614512September 13, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined there was coolant intrusion into the engine causing and engine misfire in cylinder #3, resulting in engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614389September 13, 2024
ENGINE
The contact owns a 2017 Ford Escape. The contact stated that while starting the vehicle, the vehicle experienced rough idling and was shaking abnormally. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed the vehicle with a cracked cylinder head and misfire in cylinder #2. The vehicle was then taken to the dealer, who determined that the engine block was cracked and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614416September 13, 2024
ENGINE
My engine light came on during a longer drive for a road trip. When I took it to the dealership, my coolant level was very low and was causing my engine was overheating. The Ford service center diagnosed it as being low due to coolant intrusion into cylinder 1 causing a misfire and engine overheating. With it consuming coolant, the engine overheating can be a safety risk and Ford told me the only way to solve the problem is to completely replace the engine. I took it to another independent service center who noted moisture in cylinder 1 and believes it to be coolant intrusion as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614443September 13, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that there was coolant leaking from the vehicle, and the “Engine Fault - Service Now” message was displayed. The vehicle was taken to an independent mechanic, who determined that the spark plugs and EVAP system needed to be replaced. The vehicle was taken to another independent mechanic, who determined that the head gasket was leaking into the exhaust and there was coolant intrusion into the engine. The mechanic recommended that the engine be replaced. The contact called the local dealer and was informed that the vehicle needed to be diagnosed. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614449September 13, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light activated and remained illuminated. The vehicle was driven to the local dealer who diagnosed that the #2-cylinder head had cracked due to coolant intrusion into the engine, and that the engine was overheating. The contact was advised that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 103,895.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614181September 12, 2024
ENGINE
Risk of fire. Coolant is going inside the engine. This is causing engine to over heat. There were several similar issue with ford escape care previously. Car is currently at dealer. There was engine light, and overheating sign in the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614229September 12, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while operating the vehicle, the check engine warning light remained illuminated, and the vehicle experienced rough idling. The vehicle was taken to the local dealer who determined that the engine block had cracked due to coolant intrusion into the engine, causing the engine to overheat. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The contacted indicated that the engine was previously replaced for a similar failure. The failure mileage was 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614233September 12, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, he observed excessive smoke emanating from the exhaust. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion into the engine had resulted in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was not notified of the failure. The failure mileage was 150,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614255September 12, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed and attempting to accelerate, the vehicle briefly hesitated before returning to normal functionality. The check engine warning light was illuminated. The vehicle was taken to the dealer, who observed coolant intrusion into cylinder #1, resulting in engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614285September 12, 2024
ENGINE
Car experienced COOLANT INTRUSION. This engine is 7 years old and is experiencing the same problem as many service bulletins describe as a known problem with this engine for example 192346. Our mileage is under the warranty guidelines but ford is saying it is out of warranty and want us to replace the engine. We have maintained this car well and we feel ford should cover the engine replacement. This is a problem they are aware of and our vehicle should be part of this repair. An engine should last longer than 7 years. We recently had an oil change done at a ford facility and within a couple days the check engine light came on. We had it taken to a ford dealership and they diagnosed coolant intrusion and said we need to replace the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613920September 11, 2024
ENGINE
Our car has less than 100,000 miles on it. We have the eco boost engine on our escape and one day when we were driving, the engine light came on then the car turned off and wouldn’t turn back on. We’ve never missed an oil change or any repairs and have not been in an accident. The dealership says it needs a whole new engine because of a KNOWN problem with these cars. They said they have seen hundreds of them. In fact, a recall was just done on them for thousands of vehicles with the same engine, but not our model despite having the same issue. A quick Google search confirmed that many other people have had the exact same issue. How many more people will it take to realize it’s a concern? We had kids in the car. We are a military family with medically fragile children and can’t afford a new engine on our own. Our car was relatively new. This shouldn’t happen from a well known company. How many other hard working families have to suffer? We should have been included in the recall a couple days ago that included all 2.7 boost engines for every model but ours. Please please look into it. It is most definitely a safety concern and could have ended much worse for us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613924September 11, 2024
ENGINE, POWER TRAIN
Per my mechanic, after 2 rounds of Cylinder #2 misfire, it seems as though there is coolant leaking into the engine. I have had this card for 2.5 yeas and have less than 100K miles on it. Research shows that I may need a new engine at $6-8K on a car that I have put 5k miles on in 2 years and still owe over $10k on. Per research, this has been a known issue for years and nothing has been done about it. Vehicle is available for inspection upon request, if it will assist in my situation. Per research, this issue causing severe overheating and some cars run the risk of catching on fire and some just stop functioning altogether. My car was sputtering on a cold start, and then my car and Ford App told me there was an issue with the engine. My first plug/wire/boot replacement was on 8/10/24 due to the check engine light. ODB showed it was a misfire on #2, and on 9/7/24, the check engine light came on again and per the readouts from the ODB, it is another misfire on #2 and the plug has fouled again. I have currently spent over $600 on just diagnosing this issue, and the paperwork uploaded it just for the first visit. I have also reached directly out to Ford, who advised me to take it to a Ford Dealership for their diagnostics, and then they will see what is covered, if anything. My case number for that is CXH-02610243-K4Z7X8. My diagnostic for Ford will only be covered if they find an issue that is covered by a recall, warranty, Service Plan, or Customer Satisfaction Program. So that is going to add to additional costs, as according to my research, there is no recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613929September 11, 2024
ENGINE
For this car Engine check light came on and then car was overheating. The car was taken to the dealer. They said that coolant got into the engine which caused the malfunction and over heating. It was inspected by the dealer. It is similar to the previous recall done for ford escape Internal coolant leak causing engine overheating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613988September 11, 2024
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the engine overheated. The engine overheating warning light was illuminated. The vehicle was taken to the independent mechanic where it was diagnosed with coolant intrusion and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. In addition, the contact was informed that the repair was not covered under a recall. The failure mileage was approximately 116,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613991September 11, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 45 MPH, the vehicle was shaking and vibrating abnormally. The contact stated that the check engine warning light was flashing off and on. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that there was coolant intrusion into the engine block. The dealer informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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