Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11623620November 5, 2024
ENGINE
Internal coolant leak into the cylinder.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623621November 5, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while starting the vehicle and while driving at various speeds, there was an abnormal white smoke coming out of the exhaust pipe. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that there was coolant leaking into the cylinder head. The dealer related the failure to Ford TSB Number: 19-2346 and determined that the long block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 107,853.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623646November 5, 2024
ENGINE
Escape had a miss and the check engine light went on and stayed on. I took it to the dealer for a diagnostic. They informed me that the engine needed replacement due to coolant leaking into the cylinder bore. The cost of repair is $7,100. The vehicle has 105,000 miles on it. The service person told me that the leak was due to a design flaw and I had done nothing to cause it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623700November 5, 2024
POWER TRAIN
At 7 years and 68,000 miles, the driving became sluggish at low speeds. There were intermittent periods of low/no power from stop to low speed, making speed control dangerous. By the time the vehicle could be brought in for service, the "Transmission Fault - Service Now" warning came on. Diagnosis of fault states trouble code relating to an incorrect gear 3 ratio, indicating internal transmission failure. Confirmed at independent mechanic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623389November 4, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 10 MPH and turning out of a parking lot onto a road, the vehicle almost stalled. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle and determined that there was a misfire in cylinder #2. The mechanic replaced the spark plugs and ignition coil. The vehicle was repaired. The contact stated that the check engine warning light became illuminated again. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the ignition coil and spark plugs needed to be replaced with OEM parts. The vehicle was repaired; however, the check engine light was again illuminated. The contact took the vehicle back to the same dealer who diagnosed the vehicle and determined that there was coolant intrusion in the engine, and the engine needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to Technical Service Bulletin: 19-2346 - Coolant Intrusion Into the Cylinders (Engine and Engine Cooling). The manufacturer was informed of the failure. The failure mileage was 51,849.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623322November 3, 2024
ENGINE
Having to add coolant multiple times. White smoke from tailpipes. Engine idling rough check enginelight. Code p0303
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623099November 1, 2024
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. While the contact's son was driving at an undisclosed speed, the check engine warning light illuminated, and the engine started to overheat. The contact stated that the temperature gauge was raised beyond the hot level. The vehicle was towed to the dealer where it was diagnosed with a cracked head gasket and a failed sensor. The contact was informed that the head gasket and the unknown sensor needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle had been taken to the dealer several times due to the failure. The contact stated that the dealer installed a camera on the head to check for a coolant leak. The contact was unclear of the diagnostic reports; however, the contact was informed that the spark plugs, and the crankcase sensor needed to be replaced. The spark plugs and crankcase sensor were replaced; however, the failure reoccurred. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623140November 1, 2024
POWER TRAIN
In May 2023, I paid an independent service center to repair and replace the transmission flex plate. In December 2023, I paid the same service center to repair and replace the transmission flex plate a second time. The repairs exceeded $5000. In November 2024, I paid Morries Minnetonka Ford to diagnose transmission vibration. It determined that the torque converter was failing and that I needed a new transmission. The cost of the repair is expected to be in excess of $6000. A search on the internet revealed that Ford recalled torque converters (Recall Number 17S16). Not that the internet is the source of truth, but it appears that transmission issues with Ford vehicles with lower miles is a relatively common event. I believe that my issue is a manufacturing issue. The torque converter and flex plate are parts that should not fail at 73,000 miles. They are designed to last the life of a vehicle. Further, the flex plate should not fail independently of other failures. The parts are interconnected. Neither Morries Minnetonka Ford, nor Ford are willing to consider that this is manufacturing issue that Ford should cover the cost of repair. I would appreciate the NHTSA looking into the matter with Ford.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623145November 1, 2024
ENGINE
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the engine had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623151November 1, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 60 MPH, the vehicle started shaking abnormally. The contact stated that the check engine warning light was flashing, and the vehicle started losing motive power. The contact depressed the accelerator pedal, but the vehicle was not responding as needed. The contact stopped and turned off and restarted the vehicle; however, the vehicle was still shaking. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic who diagnosed the vehicle and retrieved DTC: P0304 (Coolant Intrusion into engine) Engine and Engine Cooling. The mechanic linked the failure Customer Satisfaction Program: 21N12 - Short Block Replacement After Coolant Intrusion (Engine and Engine Cooling). The vehicle was not repaired. The vehicle was then towed to a dealer, where it was diagnosed and determined that there was coolant intrusion in the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623166November 1, 2024
ENGINE, ENGINE AND ENGINE COOLING
The contact's fiancé owns a 2017 Ford Escape. The contact stated that the vehicle was taken to the dealer for sale. The contact stated that while the dealer was test-driving the vehicle at an undisclosed speed, the check engine warning light illuminated. The dealer determined that the head gasket and engine block had failed, resulting in coolant intrusion into cylinders #1 and #3. The dealer also discovered that the engine had consumed a quart of oil, and there was smoke coming from the exhaust pipe due to engine blowby. The dealer added a quart of engine oil and informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623201November 1, 2024
ENGINE
Coolant intrusion that lead to engine failure due to Ford's known faulty system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622944October 31, 2024
ENGINE
Vehicle operated poorly at start up for 10-20 seconds. Check engine light came on. I had limited control with braking and accelerating. If my son was outside, I could have accidentally run him over. The dealership told me that it is a known issue involving coolant leaking into the engine cylinder. This issue can only be rectified by replacing the entire engine, which is not covered by any recalls, warranties, etc. at this time. The dealership printed a Technical Service Bulletin for me 22-2229 "2.0L EcoBoost - Coolant in Cylinders, White Exhaust Smoke And/Or Illuminated MIL". This is a known and documented issue that costs $10,000+ to fix and there is no recall?!?!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622746October 30, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that upon coming to a complete stop, the message "Engine Hot" was displayed. The contact stated that while driving from a complete stop, the vehicle failed to exceed 10 MPH. The contact was able to pull over to the side of the road. The vehicle was towed to an independent mechanic, where the contact was referred to the dealer for assistance. The vehicle was towed to the dealer, where it was diagnosed with a misfire in cylinder #1 due to coolant intrusion into the engine. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 21N12. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 53,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622786October 30, 2024
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
For the past two years I have drove a 2017 ford escape. Over the past two years my car has failed me multiple times My question is for ford motor company. Knowing this is a known issue with escapes…why are they doing nothing to help customers who have had a total engine failure due to manufacturing’s flaws ?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622680October 30, 2024
ENGINE
Service engine light came on took to Ford dealer to be checked was told need new engine due to coolant intrusion
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622549October 29, 2024
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2017 Ford Escape. The contact stated that white smoke was coming from the exhaust pipe with several warning lights illuminated. The crankshaft position sensor, power control module short circuit sensor, and other warning lights are illuminated. The contact had reset the sensors however, the failure persisted. The contact stated that the coolant was leaking however, there was no location of the leak. The contact stated that driving and then shifting into the park(P), the vehicle went into LIMP Mode. The vehicle was returned to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure. The manufacturer had referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622564October 29, 2024
WHEELS:LUGS/NUTS/BOLTS/STUDS
The contact owns a 2017 Ford Escape. The contact stated that upon inspection at a local Tire Shop, the contact was informed that the lug nuts on all four wheels were cracked. The contact had 14 lug nuts replaced out-of-pocket; however, there were 6 lug nuts that still needed to be replaced. The vehicle was not repaired. The lug nuts were OEM parts. The manufacturer was not made aware of the failure. The failure mileage was approximately 54,135.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622277October 28, 2024
ENGINE
Bought vehicle (used 91.5K miles) from Hyundai dealer and on drive home the check engine light illuminated, checked it at home and was P0301 (misfire on cylinder #1). After back and forth with the dealer I agreed to bring in the vehicle for them to diagnose. On the trip to dealer the vehicle overheated and I had to add water and wait roadside before I could continue. At the dealer the problem was diagnosed as coolant leaking into the #1 cylinder at the head gasket (i.e. per TSB 22-2322 and related TSBs) and the fix was a new long block.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622280October 28, 2024
ENGINE
Coolant was leaking into the engine creating a need for a full engine replacement. Signs of the issue included check engine lights appearing on dashboard twice in two weeks and no coolant remaining in the vehicle. This issue has been reported multiple times by other owners of Ford Escapes with no recourse from Ford. Issue was reported to me by an independent car mechanic. Engine is being replaced this week, therefore no receipt for repairs is yet available, but estimate was $9000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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