Ford Escape Complaints (2002)

1,027 consumer complaints on file.

#8006407March 26, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE DRIVING THE VEHICLE SHUT DOWN WITHOUT WARNING RESULTIN IN LOSS OF STEERING AND BRAKING ABILITY, THE DEALER HAS BEEN CONTACTED ABOUT THIS PROBLEM. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8006412March 26, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
WHILE DRIVING VEHICLE STALLED CAUSING THE STEERING WHEEL TO LOCK UP AND THE SYSTEM TO SHUT DOWN, AFTER THE VEHICLE SAT FOR 30 MIN THE VEHICLE COULD BE RESTARTED, THE DEALER HAS BEEN CONTACTED, CONSUMER STATES THE PROBLEM WAS THE PCM. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#759787March 25, 2002
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
REAR DOOR IS JAMMED CLOSED. WILL NOT UNLOCK EITHER ELECTRICALLY OR MANUALLY. DOOR CANNOT BE OPENED FROM INSIDE OR OUTSIDE HANDLE. DEALER ADVISES "NO KNOWN FIX" AND WAS UNABLE TO REPAIR. DEALER ALSO ADVISES THAT OTHER REAR DOOR MAY FAIL AT ANY TIME, POTENTIALLY TRAPPING REAR SEAT PASSENGERS IN VEHICLE. DEALER REPORTS "FORD KNOWS THERE IS A PROBLEM AND IS WORKING ON A FIX" BUT CANNOT PROVIDE A TIMELINE FOR WHEN A REPAIR CAN BE MADE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8005667March 14, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE HAS STALLED 4 TIMES, DOWNHILL ONLY. DEALER CANNOT FIND CAUSE OF PROBLEM. *AK *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#759268March 12, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
YES, MY WIFE AND DAUGHTER AND NEW GRANDSON WERE DRIVING DOWN THE FREEWAY WHEN THE PASSENGER POWER WINDOW JUST SHATTERED. I AM TRYING TO GET FORD TO REPLACE IT FOR FREE. SINCE THIS IS A FACTORY PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#759290March 12, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE STALLED WHILE DRIVING AT 40-45MPH TWICE ON 03/08/02. THE ENGINE INDICATOR DID NOT GO ON BEFORE THE STALL. THE RADIO, HEAT, CLOCK, ETC. STAYED ON DURING THE STALL. THE STEERING BECAME VERY TIGHT AND HEAVY. AFTER WRESTLING THE CAR TO THE SIDE OF THE ROAD, THE CAR RESTARTED AFTER PUTTING IT IN PARK. DEALER AND MANUFACTURER WHERE NOTIFIED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#759237March 11, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, POWER TRAIN:AUTOMATIC TRANSMISSION
2002 FORD ESCAPE XLT, VEHICLE WOULD NOT START, ENGINE TURNED OVER BUT SOOUNDED LIKE IT WAS GOING TO BLOW UP. AFTER SEVERAL ATTEMPTS IT FINALLY STARTED. IT DOES THIS 2 OR 3 TIMES A DAY. DEALER SAYS NO PROBLEM, IT WILL FIX ITSELF. VEHICLES ENGINE SMOKED ON TWO OCCASIONS, THOUGHT THE CAR WAS ON FIRE. DEALER SAYS THERE IS NOTHING WRONG. VEHICLE WILL SURGE ON ITS OWN, EVEN WITH THE BRAKE DEPRESSED, ALMOST AS IF I HAD FLOORED IT. I CANNOT DRIVE 20 MPH, IT SURGES FORWARD! LAST INCIDENT I HAD WITH THE VEHICLE, I LOST COMPLETE USE OF THE BRAKES, NO HYDRAULICS, NO NOTHING. PEDAL DEPRESSED RIGHT TO THE FLOOR. ALMOST GOT INTO A HEAD ON COLLISION, USED E-BRAKE TO STOP. HAPPENED A SECOND TIME LATER THAT DAY. TOOK CAR TO DEALERSHIP, NOTHING IS WRONG. CONTACTED FORD REP. AND THEY WILL NOT DO ANYTHING TO HELP ME. I DO NOT FEEL SAFE DRIVING THIS VEHICLE. I DO NOT WISH TO KEEP THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#759240March 11, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
THE ENGINE STALLED WHILE COASTING AT APPROXIMATELY 38 MILES, WHILE GOING DOWN A HILL. THE SAME PROBLEM HAPPENED THE FOLLOWING DAY. I TOOK THE CAR TO THE DEALER TODAY AND THEY REPROGRAMMED THE PCM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#759022March 6, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ENGINE CUT OUT WHEN TRAVELING DOWNHILL AT APPROX. 40 MPH. BRAKES & STEERING FAILED BUT WAS ABLE TO STOP VEHICLE AND RESTART WITH NO SUBSEQUENT PROBLEMS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8004744February 28, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, SERVICE BRAKES, HYDRAULIC:POWER ASSIST, STEERING:HYDRAULIC POWER ASSIST SYSTEM
WHILE DRIVING VEHICLE STALLED AT 30 MPH. POWER BRAKES AND POWER STEERING COMPLETELY SHUTDOWN. PLEASE PROVIDE VEHICLE IDENTIFICATION NUMBER, AND ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8004655February 27, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE DRIVING DOWN A STEEP HILL VEHICLE STALLED/ ENGINE CHECK LIGHT ILLUMINATED, AND ENGINE DIED. DRIVER HAD NO STEERING OR BRAKES. FELT THIS WAS VERY DANGEROUS. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#758740February 27, 2002
ELECTRICAL SYSTEM:IGNITION
THE VEHICLE LOST ALL POWER; STEERING, BRAKES, AND ELECTRICAL WHILE DRIVING AT APPROXIMATELY 35 MPH. MY EMPLOYEE'S FORD ESCAPE HAD THE SAME PROBLEM AT ABOUT THE SAME MILEAGE. PLEASE NOTE THAT MY VIN NUMBER IS 18 DIGITS AND COULD NOT BE COMPLETELY ENTERED. ([XXX]) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8004571February 26, 2002
STEERING:HYDRAULIC POWER ASSIST SYSTEM, UNKNOWN OR OTHER, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC:POWER ASSIST
ON SEVERAL OCCASIONS, WHILE TRAVELING ON A STEEP CURVY ROAD AT 25 MPH, VEHICLE LOST POWER BRAKES AND POWER STEERING, CONSUMER HAD TO USE BOTH FEET ON BRAKE PEDAL TO CONTROL SPEED, OIL AND EMISSION LIGHTS CAME ON, CONSUMER WAS ABLE TO TURN OFF STREET ONTO PARKING LOT AND SLOW DOWN ENOUGH TO AVOID CRASHING, ENGINE WAS STILL ON WHEN VEHICLE CAME TO A STOP, DEALER REFLASHED PCM AND REPLACED MASS AIRFLOW SENSOR, THROTTLE BODY AND IAC SOLENOID. *AK *TT
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#758583February 25, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ENGINE STALLED WHILE DRIVING; NOVEMBER 2001, FEBRUARY 12, 2002, AND FEBRUARY 22, 2002. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#758536February 23, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, STEERING:RACK AND PINION
BRAKES AND STEERING FAILED ONCE WHILE DRIVING DOWN A CURVY MOUNTAIN ROAD, SPEED APPROX. 25 MPH, SECOND FAILURE AT APPROX 45 MPH ON A STRAIGHT AND LEVEL CITY ROAD. BOTH TIMES TWO FEET HAD TO BE USED ON THE BRAKE PEDAL AND WITH HEAVY STEERING AND THE VEHICLE WAS JUST STOPPED BEFORE CRASHING INTO OBSTACLES. NO WARNING PRECEEDED THE INCIDENTS. THREE DASH WARNING LIGHTS CAME ON AFTER. THE DEALER TOOK THE VEHICLE BACK TO THE DEALERSHIP BOTH TIMES AND THE FIRST TIME SAID PERHAPS WE HAD MORE THAN ONE KEY ON THE KEY RING IN THE IGNITION KEY HOLE. THIS WAS NOTED AS A POTENTIAL CAUSE OF TURNING OFF THE ENGINE. THIS WAS NOT THE CASE IN EITHER INCIDENT, ONLY THE IGNITION KEY WAS ON THE RING. FIRST INCIDENT THEY SAID FORD NOTED THE HEAVY KEY POSIBILITY AND FORD ENGINEERING ALSO RECOMMENDED REPROGRAMMING THE COMPUTER AND A NEW MASS AIR FLOW SENSOR WAS INSTALLED. THIS DID NOT HELP AS A FEW DAYS LATER THE SAME FAILURE OCCURRED AGAIN, ALMOST RESULTING IN A CRASH. CURRENTLY (FEB. 23, 2002) THE ESCAPE IS AT THE DEALER NOW AFTER THE SECOND NEAR CRASH INCIDENT AS WE WILL NOT DRIVE IT ANYMORE. THEY SAY THEY ARE ASKING THEIR ENGINEERING STAFF AGAIN WHAT TO DO. THIS IS THE SAME SOURCE THAT ORIGINALLY SAID TO TELL US WE PROBABLY HAD TOO MANY KEYS HANGING FROM THE IGNITION KEY. NONE HAS ANY FIRM ANSWER AND SOURCES ON THE INTERNET CONFIRM THIS PROBLEM AND FORD HAS NO SOLUTION AT THIS TIME. WE WOULD LIKE TO TERMINATE THE PURCHASE WHICH WAS DONE ABOUT A MONTH AGO AS THE VEHICLE IS NOT SAVE TO DRIVE. BOTH MY WIFE, FIRST INCIDENT, AND DAUGHTER, SECOND INCIDENT WILL NOT DRIVE THE VEHICLE THEY WERE SO FRIGHTENED AND BARELY WERE ABLE TO AVOID CRASHES. DATE FEB. 23, 2002 SIGNED EUGENE LALLY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#758542February 23, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
2002 FORD ESCAPE XLT V6 AUTOMATIC 4X4 WITH 2,235 MILES FAILS TO START (WARM OR COLD ENGINE) AFTER APPROXIMATELY 20 MINUTES VEHICLE WILL START AND RUN NORMALLY. VEHICLE IS AT DEALERSHIP AND HAS REFUSED TO START NUMEROUS TIMES, AFTER WAITING APPROX. 20 MINUTES VEHICLE WILL START. VEHICLE HAS STALLED WHILE RUNNING AT DEALERSHIP, IN THEIR PRESENCE, TWICE. DEALERSHIP HAS HAD VEHICLE IN SHOP FOR 5 DAYS WITH NO IDEA WHAT IS CAUSING PROBLEM. DLR CLAIMS THAT THEY HAVE CONTACTED FORD FOR ASSISTANCE. ENGINE IS NOT THROWING ANY COMPUTER CODES. DEALER ORIGINALLY BELIEVED IT WAS WATER IN FUEL BUT HAS "DEFINITELY RULED THAT OUT." *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8004317February 20, 2002
VEHICLE SPEED CONTROL
ON SEVERAL OCCASIONS, WHILE DRIVING ABOUT 45-50 MPH, STEPPED ON GAS PEDAL TO ACCELERATE AND AUTOMOBILE WAS NOT RESPONDING. LOOKED AT DASHBOARD AND NOTICED THAT ENGINE CHECK LIGHT WAS LIT UP. TRIED TO SLOW DOWN TO PULL ON SIDE OF ROAD, BUT DISCOVERED THAT THERE WERE NO BRAKES AND NO STEERING. CONSUMER WAS ABLE TO COME TO A STOP BY RELEASING THE EMERGENCY BRAKES, HAD NO ACCIDENT. CONSUMER HAS SINCE TRADED IN VEHICLE. *AK *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#758412February 18, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ENGINE STALLED WHILE GOING DOWN HILL DUE TO LOW RPM AFTER ACCELERATION STOPPED AND FOOT TAKEN OFF OF THE GAS PEDAL. LOSS OF POWER STEERING AND POWER BRAKES AFTER STALL. STARTED RIGHT BACK UP IN NEUTRAL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#758323February 16, 2002
AIR BAGS
AFTER NEW SENSOR INSTALLED FOR AIRBAG, ANOTHER ELECTRICAL COMPONENT HAD AN ERROR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#758232February 14, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, UNKNOWN OR OTHER
I WAS DRIVING @ ABOUT 40 MPHON SAT 1-26-2002 WHEN THE ENGINE STOPPED AND THE DASH LIGHTS FOR THE ENGINE AND OIL CAME ON. I COASTED TO A STOP AND TURNED OFF THE HEATER, RADIO, AND IGNITION AND PUT THE CAR IN PARK. IR STARTED AGAIN BUT I WAS CONCERNED THAT THERE WAS A PROBLEM. I BROUGHT THE CAR TO WILLIAMS FORD(739 FRONT ST. P.O. BOX 220, BEREA,OH 44017) ON MONDAY JAN 29, 2002 TO REPORT THE ENGINE FAILURE. THE SERVICE ADVISOR LOOKED UNDER THE HOOD AND TOLD ME THAT "THE CAR JUST BURPED". I ASKED IF THERE WAS SOMETHING I COULD DO TO PREVENT THIS FROM OCCURRING AGAIN AND HE TOLD ME THAT "THE CAR JUST HAD TO LEARN THE WAY I DRIVE". I QUESTIONED HOW AN INANIMATE OBJECT WITHOUT A BRAIN COULD LEARN. HE TOLD ME "OH YES, IT DOES HAVE A BRAIN". I CALLED ANOTHER SERVICE ADVISOR (ED) AT WILLIAMS FORD ON TUESDAY JAN 30 TO EXPLAIN THE SITUATION. HE TOO ASSURED ME THAT "THE CAR JUST SORT OF HICCUPPED". HE ALSO TOLD ME THAT THE CAR WAS LEARNING THE WAY I DROVE. WHEN I ASKED ME TO EXPLAIN HE SAID IT WAS TERMED "ADAPTIVE IDLE STRATEGY" AND THAT IT WAS BECAUSE THE CAR WAS NEW. I TOLD HIM I HAVE HAD OTHER NEW CARS THAT THIS HAS NOT HAPPENED TO AND ASKED IF THERE WAS ANYTHING I COULD DO TO PREVENT THIS FROM HAPPENING AGAIN BECAUSE I THOUGHT IT WAS A SAFETY ISSUE. HE SAID THE COMPUTER WAS ADJUSTING TO THE WAY I ACCERLATE AND DECELERATE AND THERE WAS NOT ANYTHING I SHOULD DO. I HAVE SINCE READ THAT THE NHTSA IS INVESTIGATING OTHER FORD ESCAPES THAT THE ENGINES HAVE STALLED WHILE DRIVING AND HAVE NEEDED TO HAVE THE ENGINES REPAIRED/REPLACED. I AM DISSAPPOINTED THAT THEY DID NOT CARE ENOUGH TO RUN A DIAGNOSTIC CHECK ON THE CAR TO ASSURE ME OF THE CAR'S SAFETY AND REPAIR/REPLACE THE ENGINE IF NEEDED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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