Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11635809January 14, 2025
ENGINE
The temp warning light came on our 2017 escape - temp gauge always remained on normal - had it towed to the Ford dealer in Texas. Service writer said it is the head gasket since there is no external leak but, coolant was low. Engine will have to be replaced at the expense of $12,000. I mention the recall and he said he would take another look to see if he can verified the damage in detail. this car has 58,241 - car was title to Texas on 06/15/2024 and had a emissions test and passed. This warning light just came on this day and never before. The car is still at the Ford dealer and not sure what the dealership will do next. I need help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635851January 14, 2025
POWER TRAIN
The contact owns a 2017 Ford Escape. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 22V413000 (Power Train); however, the repair failed to prevent the failure. The contact stated that one year after the recall repair, while attempting to drive uphill, her grandson noticed that while attempting to accelerate the transmission failed to properly upshift while depressing the accelerator pedal. The contact was able to replicate the failure. The vehicle was taken to a local dealer where it was diagnosed with transmission and rear trailing arm bushing failure. The contact was informed that the rear trailing needed to be replaced, and the transmission needed to be replaced because metal shavings were found inside the parts. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635893January 14, 2025
POWER TRAIN
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle stalled. The contact was able to pull over to the side of the road. The vehicle was restarted; however, the vehicle unexpectedly reversed after shifting to drive(D). The vehicle was towed to a church parking lot. The contact stated that there was a fluid leak on the pavement. The check engine warning light was illuminated. An unknown dealer was notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635903January 14, 2025
ENGINE AND ENGINE COOLING
The contact called for an elderly friend who owns a 2017 Ford Escape. The contact stated that while his friend was driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined there was coolant intrusion in cylinder #4, causing an engine misfire and damages to the engine. The owner of the vehicle was informed that the engine needed to be replaced. The vehicle was not yet repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635936January 14, 2025
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving 40 MPH, the messages "Engine Hot - Stop Safely" and the "Engine Fault" were displayed. The vehicle was taken to an independent mechanic to be diagnosed, and the contact was informed that the head gasket needed to be replaced, and the engine needed to be disassembled and reassembled and coolant needed to be added. The vehicle was then taken to the dealer to be diagnosed, and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline to report the failure. The approximate failure mileage was 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635944January 14, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape The contact stated that while driving at an undisclosed speed, "The High Engine Temperature" message was displayed. The contact pulled over to the side of the road and waited for AAA to tow the vehicle. The vehicle was towed to an independent mechanic where it was determined that coolant was leaking into the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 54,143.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635633January 13, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
Brakes have failed twice and been repaired. Several sensors have failed and been repaired. The engine failed and had to be totally rebuilt. The vehicle has only 45000 miles. Minor, but paint has peeled down to bare metal. The engine has just been repaired by dealership - it was a bear to get that accomplished. Ford Corporation would not assist but the dealership itself was very proactive. When the incident happened several warnings came on but did not stay on - stopped right in the middle of a street which in my view created a huge safety hazard . We were able to restart and get off the road but had to have it towed. It would not go faster than 5-10 mph. I have done much research on the vehicle to find out that this failure was due to a design and numerous manufacturing flaws - coolant leaked into the engine block and cracked the heads. Ford Corporation has known this for a long time and was not forthcoming when the other repairs were done. The paint and the brakes are also well known problems. The vehicle is now repaired but the question is - for how long? It was inspected through Sam Galloway Ford in Fort Myers FL. I don’t feel like I can even sell/trade the vehicle and pass these issues on to someone else. Ford is certainly not being fair to other drivers who are having the same EcoBoost engine problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635703January 13, 2025
ENGINE
Coolant leaking into the cylinders, available for inspection Engine could fail suddenly, overheat Problem confirmed by a dealer service center Known problem with the 2017 Escape and other model years No check engine light, no codes when tech checking problem, car shaking when coming to a stop light
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635490January 12, 2025
POWER TRAIN
Transmission just stopped in the middle of me turning at a red light to get off the road. No lights. No warnings. Apparently that’s normal according to a Ford repair person. I was almost killed. Car wasn’t parked when in park. Car jumped and engine revved when on the brake. Car wouldn’t reverse. Ford says it’s not a recall, but it sure wasn’t anything I did. The car has 70k miles and has been babied. This needs to be fixed because they’re not doing a thing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635544January 12, 2025
EXTERIOR LIGHTING
Failure of defective and dangerous head and tail lights - total of six. Luckily, I identified the problem before a serious accident. This was previously reported without details or supporting documentation under NHTSA Complaint 11600823 by a family member. The uploaded documents show the actions of the dealership (Art Hill Ford) and Ford Motor Company.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635198January 10, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated when starting the vehicle, she noticed that the check engine warning light was illuminated. The contact stated that the steering wheel was vibrating. The contact had taken the vehicle to an independent mechanic who diagnosed and determined that coolant had intruded into the engine block and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635256January 10, 2025
ENGINE AND ENGINE COOLING
The contact's partner owns a 2017 Ford Escape. The contact stated that upon the start of the engine, the vehicle would shake when idle and while driving as the check engine light appeared on the instrument panel. The vehicle was taken to an independent mechanic where they discovered a misfire in cylinder #1. The vehicle was taken to another independent mechanic where a pressure test was performed; the test showed that cylinder #1 was measuring below standard operation. The contact called a dealer and an appointment was made to have the vehicle inspected. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was approximately 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635376January 10, 2025
ENGINE
Mechanics told us there is coolant leaking into the engine because of a crack in the engine because of a flawed engine design.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635042January 9, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the contact noticed that the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed as coolant intrusion leaked into the cylinder which caused the engine to fail. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 119,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634812January 8, 2025
ENGINE
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle was jerking. The check engine warning light was illuminated. The contact's son replaced the ignition coils and spark plugs, but the failure persisted. The vehicle was taken to the dealer, where it was diagnosed with engine oil intrusion into the cylinders. The contact was informed that the engine needed to be replaced. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 77,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634842January 8, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the spark plug failed and needed to be replaced. The vehicle was repaired however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that coolant intrusion leaked into the cylinder which caused the engine to fail. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634859January 8, 2025
ENGINE
January 8, 2025 To the NHTSA: My wife, [XXX] and I, [XXX] , have a 2017 Ford Escape. We have been informed that our vehicle has a defective lower-engine block that is resulting in coolant seeping into the engine cylinders, which causes the engine to overheat. This damage can also result in the engine becoming completely destroyed. A fire can also result. Upon further investigation by ourselves, this defect can cause a fire and it poses a great risk to our health and safety. We read a litigation about affected consumer with this same issue and we also called a Ford Service Center in Minnesota. The service rep told us the issue is related to a faulty design in the bottom half of the engine block. Apparently there are grooves, that in some cases, allow coolant to seep in. The rep said Ford has given them a service bulletin which talks about the issues and the rep said Ford has "re-designed" their lower engine block as a replacement part for such vehicle in light of the issue. Our cost of replacing the lower engine block would be about $12,000, since our car has about 78,000 miles and is out of factory warranty. Ford should bear responsibility for this and should have caught this problem through its quality controls. While our car isn't burning coolant yet, we fear it's only a matter of time before we experience an issue that so many others have. We are extremely disappointed in Ford for this. We would like the NHTSA to force Ford Motor Company to do a recall for this. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634885January 8, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while driving on the highway at 35 MPH, the engine stalled, and all of the warning lights were illuminated. The contact proceeded to pull over onto the side of the road where she attempted to restart her vehicle however the vehicle failed to restart. The vehicle was towed to a local dealer where it was diagnosed that the engine had experienced coolant intrusion and would need to be replaced. The failure occurred on two separate occasions. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 176,510.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634945January 8, 2025
ENGINE
My 2017 Ford Escape experienced the same engine issue noted by many with Ford Escapes from 2012-2019. There is an issue where the engine block cracks and coolant leaks into the engine, ultimately requiring the engine and many other components be replaced. Our vehicle was serviced by Ford in July 2024 and we paid out of pocket for an engine diagnostic. This diagnostic resulted in a clean bill of health being reported for the engine, despite Ford knowing about the defects affecting this engine years earlier. By December 2024, the check engine light came on and when evaluated at both a Ford Service Center and independent auto mechanic, the resulting diagnosis was that the engine and many other components had to be replaced. The cost of this repair was to exceed $11,000 - none of which would be paid by Ford. This amount exceeded the value of the car at the time, resulting in a need to purchase a new vehicle without salvaging any value from the 2017 Ford Escape that only had 72,000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634651January 7, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while her daughter was driving on the highway at 45 MPH, the vehicle stalled. The contact stated that her daughter was able to pull over onto the side of the road and restart the vehicle; however, the vehicle was driving at a reduced speed. The check engine warning light was illuminated. The vehicle was driven to the residence and then was towed to a local dealer to be diagnosed. The contact was informed that there was a coolant intrusion into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 60,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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