Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11638785January 27, 2025
POWER TRAIN
Vehicle stopped in roadway. Bad transmission at 64k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638792January 27, 2025
ENGINE
I own a 2017 Ford Escape SE 2.0L, and my mechanic recently diagnosed my vehicle with coolant intrusion into the engine. This issue has caused potential risks to the engine’s performance and longevity. I discovered that many other Ford Escape owners have reported the same issue online, particularly with models equipped with 1.5L and 2.0L EcoBoost engines. Despite this widespread issue, Ford has only issued a recall and Customer Satisfaction Program (21N12) for the 1.5L engine, leaving owners of 2.0L vehicles like mine without coverage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638363January 24, 2025
POWER TRAIN
The contact owns a 2017 Ford Escape. The contact stated that while driving 30 MPH, the vehicle started to shudder. The contact stated that after releasing the accelerator pedal the vehicle to respond normally. No warning light was illuminated. The contact stated that the failure persisted while driving the vehicle. The contact stated that a dealer was contacted. The vehicle was taken to the dealer where it was diagnosed and determined that the torque converter had failed, and the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that there was no recall associated with the failure. No additional assistance was provided. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637947January 23, 2025
ENGINE
It has a known defect that causes coolant to leak into the engine's cylinders, which can cause corrosion, oil dilution, and contamination, which results in engine failure. Ford failed to disclose these defects creating a safety risk, because of the lack of coolant created by these leaks causes overheating, cylinder head cracking and engine failure, or engine fires. After the check engine light came on, the vehicle was inspected by the manufacturer, they then replaced the ignition coil and spark plug for the number 3 cylinder. They had to do this twice because upon leaving the dealership, the check engine light came on again and they said they could only use OEM parts. The 3rd time the engine light came on, it was inspected again by the manufacturer, it was then disclosed about the known defect that the coolant leaking into the engine's cylinders causes engine failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638005January 23, 2025
SUSPENSION:FRONT:CONTROL ARM, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
The contact owns a 2017 Ford Escape. The contact stated that while her daughter was driving approximately 40-50 MPH, the vehicle lost motive power. The contact stated that there was a misfire coming from the vehicle. The driver was able to pull over safely. The check engine warning light was illuminated. The vehicle was taken to a parking lot. The vehicle was taken to an independent mechanic who determined that the control arm had fractured in half. The contact was informed that the spark plug, head gasket, turbo, and engine needed to be replaced. Additionally, there was freon inside the engine and the turbo was leaking. The contact called the local dealer and was informed that there were no recalls on the VIN. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The approximate failure mileage was 152,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637574January 22, 2025
ENGINE
Transmission went out at 65,000 miles. Son was inn the middle of traffic got a message the stop driving immediately and the car started running rough. two codes P2703 and P2704. these are for solenoids. Had trouble getting out of traffic and off the road and almost got hit by another car. He was able to lug across multiple lanes to pull over on the side of the road. This happened at night and the road is busy. Ford has told us that the transmission is an 'enclosed system' and the entire transmission has to be replaced. Due to the enclosed system there is no way to check the transmission fluid levels, etc. The transmission breaking came out of no where and is not related to the transmission bushing recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637635January 22, 2025
ENGINE
The contact owns a 2017 Ford Escape. The contact stated that while driving 25 MPH, the check engine warning light was flashing. The contact pulled over, opened the hood, and noticed that there was oil all over the engine compartment. The contact stated that the engine oil was leaking from the vehicle. The contact stated that in 2014 prior to the failure, the vehicle had been taken to a collision center. The vehicle was previously taken to the local dealer for a routine oil change. The vehicle was taken back to the local dealer, where it was diagnosed that the coils, spark plugs, and valve cover gaskets were cracked, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline. The failure mileage was approximately 87,430.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637239January 21, 2025
ENGINE
Coolant leaking into the cylinders, white smoke out of the tail pipe, and now Ford is saying this is a known issue but no recall is taking place. The car is undriveable. This is the second engine in this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637261January 21, 2025
ELECTRICAL SYSTEM
Vehicle have an engine light went in for service It was leaking coolant in number 3 cylinder Due to a bad design on Engine needed to replace hole engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637396January 21, 2025
ENGINE
The contact owns a 2017 Ford Escape. The contact stated that during a State Inspection, the contact was informed that coolant was leaking into the engine. The contact stated that the check engine warning light illuminated after the Inspection. The independent mechanic stated that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637407January 21, 2025
ENGINE
During the month of September 2024 my Ford Escape Ecoboost developed a rough idle. I took it into our Ford dealership for evaluation. The diagnosis was that coolant had leaked into the cylinder #3 due to a head gasket failure and that I would need to have the engine long block replaced at an estimated cost, at the time, of about $8000. My vehicle has less than 45,000 miles on it. We had the Ford dealership go ahead with the repair; however, I asked that the service advisor request Out of Warranty Assistance from Ford. He did and received a claim number of: CXH 02689613-N6N4L5. He also informed us that our request for financial assistance had been rejected due to the fact that it was outside the extended warranty of 7 years. Mind you, this was about 6 weeks after the end of the warranty that it began to fail and the car had less than 45,000 miles. This issue with the Ford Ecoboost is well known and has caused engine failure. We just didn't let it go to the point of failure, due to our reliance on this car and safety concerns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637416January 21, 2025
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2017 Ford Escape. The contact stated while driving 70 MPH, the vehicle started to lose motive power. The contact stated that unknown warning lights illuminated, and an audible chime sounded. The contact merged to the side of the road and the vehicle failed to respond. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the transmission module and fuel pump had failed. The vehicle was repaired; however, the failure persisted. The vehicle was taken to a second independent mechanic and was diagnosed with gas tank failure. The vehicle was repaired but the failure persisted. The vehicle was then taken to a third independent mechanic where it was diagnosed with a blown head gasket. The local dealer was not contacted. The vehicle was not repaired for the most recent failure. The manufacturer was made aware of the failure. The failure mileage was approximately 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637475January 21, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The contact stated that a Ford mobile mechanic diagnosed the vehicle and recommended that the spark plug and ignition coil be replaced. The parts were replaced; however, the failure persisted. The vehicle was taken to the dealer, where it was diagnosed that the engine had failed and needed to be replaced due to coolant intrusion into the engine. The dealer related the failure to Ford TSB Number: 22-2229. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 108,258.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637001January 20, 2025
ENGINE
To whom it may concern, We purchased a 2017 Ford Escape Titanium Ecoboost used approximately 3 years ago. Since, September of 2024 we have been having issues with the car. Some of the issues involved overheating due to internal coolant / antifreeze loss that allows coolant to enter into the cylinders of the engine causing engine failure. The check engine light comes on and saw blue or white smoke emitting from the car and misfires when coolant leaked into the cylinders. The most common PCM codes reported as associated with misfire related to the internal coolant leak are P0316 and P0302. Ford previously recalled certain 2013 and 2014 Ford vehicles equipped with the 1.6L engine for a very similar issues under recall campaigns 12V551 and 17V209. However, no such recall exists for the similar issues reported by consumers with the 1.5L and 2.0L Ford Ecoboost engines. We still owe $14,600 on this car and 4 mechanics and Ford have said it needs a new engine. We cannot afford $5000 to $10,000 for a new engine on a car we still owe on. Not sure if you are able to help us out with this issue. Thank you for your time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637029January 20, 2025
ENGINE
Check engine light Cylinder 1 misfire Runs rough Coolant found in cylinder one Coolant leaking from cylinder head
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636550January 17, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that upon starting up the vehicle, there was an abnormal shaking coming from the engine. The contact stated that while attempting to accelerate, the vehicle hesitated, and drove at a reduced speed. The check engine warning light was illuminated. The contact pulled over to the side of the road, restarted the vehicle, but the vehicle failed to exceed 35 MPH. The vehicle was driven to a local dealer where the vehicle was diagnosed, and the contact was informed that there was coolant intrusion into the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636301January 16, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while driving out of town at 65-70 MPH, the vehicle lost motive power. The vehicle jerked and vibrated while depressing the accelerator pedal. The contact continued driving 35 MPH to the destination. The check engine warning light illuminated and blinked. The vehicle was taken to the local dealer and was diagnosed with coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636306January 16, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving at various speeds, the engine was overheating. The contact was unaware of a warning light being illuminated. The contact added coolant to the coolant reservoir; however, the failure persisted. The vehicle was taken to Worrall Carburation & Machine, where it was diagnosed and determined that the engine needed to be replaced due to coolant intrusion into the cylinders. The mechanic replaced the engine with a new crate engine that was purchased from the dealer. Additionally, the mechanic replaced the turbo charger. The vehicle was repaired. The dealer was notified of the failure. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636199January 16, 2025
ENGINE
Engine failure due to coolant intrusion. Vehicle is currently at Parks Ford Dealership in Wesley Chapel Florida. Per service department the estimate to replace is $20,000.00. The vehicle had been in to Phil Long Ford October 2022 for the bushing replacement recall and I was not informed of the Technical Service Bulletin issued for this vehicle. I believe there have been at least 2 of them. I did ask at that time to have it checked out for any other concerns including early wear on the tires. I also reached out to Ford Customer Service National - in Nov/Dec 2024, no mention of any issues or TSB’s for my vehicle. I did record that phone call & received a claim number. No follow up at this point. Parks Ford did mention the TSB last month but failed to inform me of the REQUIREMENT per Ford that the dealer must submit the claim not the Customer via the Customer Call Center. The first check Engine light came on November of 2023. I brought the vehicle to Mieneke in Land O Lakes, FL, they replaced the spark plugs. I also could have used the extended warranty I purchased with the Vehicle from Phil Long Ford but they failed to inform me of any of the TSB issues for the car. The vehicle sits in the parking lot without any repair or replacement. I can have the engine replaced by Christian Brothers in Wesley Chapel, FL for approximately 1/2 the cost.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636119January 15, 2025
ENGINE
Our 2017 Ford Escape had the check engine light on. We took it to a Ford dealer. They said there is an issue where the coolant is leaking into the engine and we need the engine replaced. They quoted us $12000 to fix the issue. Looking online this is a known issue with Ford Escapes. Ford should be held accountable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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