Ford Escape Complaints (2002)

1,027 consumer complaints on file.

#10002912January 18, 2003
STEERING
CAR WENT OUT OF CONTROL DURING A SIMPLE LANE CHANGE LEFT ON INTERSATE I-90, UNABLOE TO STEER, SWERVED AND SPUN AROUND AND HIT TALL CONCRETE MEDIUM, AIR BAGS WERE EMPLOYED. GOOD WEATHER 48 DEGREES, NO ICE OR OIL, WAS NOT UP TO FULL SPEED AS HAD JUST GOTTEN ON THE INTERSTATE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10002837January 17, 2003
STEERING
PURCHASED 2002 FORD ESCAPE FROM HINDER FORD OF ABERDEEN, MD IN JUNE 02 AND FROM THE START THE LEFT REAR WHEEL WAS CRACKED AND THE VEHICLE PULLS (NOT DRIFTS) TO THE LEFT SO BAD THAT THE VEHICLE LEFT FRONT TIRE WILL CROSS THE LINE IN 5 SECONDS IF STEERING WHEEL IS RELEASED WHILE IN THE RIGHT LANE OF A TWO LANE AND WITHIN 3 SECONDS IF IN THE LEFT LANE. HINDER FORD GAVE ME THE FORD 800 NUMBER TO CALL BECAUSE THERE WAS NOTHING THEY COULD DO EVEN AFTER I PROVIDED THEM EXCERPTS FROM MARYLAND LAW THAT STATES A VEHICLE WITH A STEERING OR BRAKING PROBLEM THAT CAN NOT BE FIXED THE FIRST TIME IS TO BE REPLACED. THEY HAVE REFUSED. I COMPLAINED TO THE ON-LINE CUSTOMER SERVICE SEVERAL TIMES UNTIL THEY FINALLY SENT THE AREA FORD TECH TO INVESTIGATE. HE REPLIED THAT THERE WAS DEFINITELY A PROBLEM (HE STATED HE HAD SEEN THIS BEFORE), ATTEMPTED TO FIX THE PROBLEM. HINDER RETURNED THE VEHICLE AND AGAIN STATED THERE WAS NOTHING THEY COULD DO. I SENT CERTIFIED/RETURN RECEIPT LETTERS TWICE TO FORD MOTOR CO. AND LATEST RESULT WAS A CALL LAST WEEK FROM MR. DUNCAN ALBERSON WHO AGREED THAT A CRACKED WHEEL AND THIS VEHICLE LEAVING THE ROAD WITHIN THREE SECONDS WAS NOT SAFE, BUT THAT HE WAS GOING WITH A REPORT THAT HE HAD FROM THE AREA FORD TECH WHO STATED THAT THE VEHICLE WAS WITHIN SPECIFICATION AND THAT I SHOULD DRIVE WITH MY HANDS ON THE STEERING WHEEL! I STATED I RELEASE THE WHEEL ONLY TO EMPHASIZE THE DRASTIC PULL OF THIS STEERING AND OF COURSE I DRIVE WITH MY HAND ON THE WHEEL AT ALL TIMES! I TOLD MR. DUNCAN TO SIMPLY SEND ANOTHER TECH TO TEST DRIVE MY VEHICLE ANY TIME AND ANY PLACE AND HIS RESPONSE ... HE HUNG UP! POSSIBLY BECAUSE I ALSO TOLD HIM HINDER FORD HAS SOLD TWO OTHER VEHICLE WITH THE EXACT SAME PROBLEM. IF YOU KNOW OF A GOOD LAW FIRM IN MY AREA PLEASE GIVE ME THEIR NUMBER. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10002706January 15, 2003
ENGINE AND ENGINE COOLING:ENGINE
AFTER STOPPING AT A TRAFFIC LIGHT I ACCELERATED WHILE MAKING A LEFT TURN. DURING THE TURN THE POWER STEERING LOCKED UP AND THE BREAKS DID NOT WORK, THE DASH LIGHTS CAME ON AND I FINALLY FIGURED OUT THAT THE ENGINE HAD STALLED. I COASTED DOWN THE DOWNHILL SLOPE AND FINALLY RESTARTED THE ESCAPE AFTER PUTTING IT IN NEUTRAL. LUCKILY, THERE WAS LIGHT TRAFFIC BUT THIS COULD HAVE BEEN VERY DANGEROUS. WHEN I CALLED MARSHALL FORD EAST IN CLEVELAND, OHIO THEY SAID THEY HAD NEVER HEARD OF THIS PROBLEM AND SINCE IT HAD NOT HAPPENED AGAIN IT WAS NOT FURTHER INVESTIGATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10002748January 15, 2003
ENGINE AND ENGINE COOLING:ENGINE
ON NUMEROUS OCCASIONS, OUR 2002 FORD ESCAPE 4X4 HAS STALLED WHILE THE CAR IS IN MOTION. THIS HAS HAPPENED WHILE DECREASING SPEED TO STOP, WHILE ACCELARATING FROM A STOPPED POSITION AND WHILE DRIVING ON THE HIGHWAY. EACH TIME, THE VEHICLE HAD TO BE REMOVED FROM TRAFFIC AND PLACED IN PARK OR NUETRAL TO RESTART. ON ONE OCCASION THE OIL LIGHT CAME ON AND THE OTHERS HAD NO INSTRUMENTATION LIGHTS GO ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10002581January 13, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
CONSUMER STATED THE GEAR SHIFTER DESIGN WAS DEFECTIVE. SHIFTER IS ATTACHED TO STEERING COLUMN AND IS TOO LONG. WHENEVER CONSUMER TURNS ON RADIO GEAR IS KNOCKED INTO NEUTRAL.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000802January 8, 2003
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
DRIVERS' SIDE MIRROR VIBRATES WHILE DRIVING RENDERING IT USELESS FOR SAFE LANE CHANGES. THIS PROBLEM HAS BEEN "FIXED" BY FORD DEALERS THREE TIMES WITH NO REMEDY, THE VIBRATION CONTINUES EVEN AFTER "REPAIRS."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000698January 3, 2003
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
FORD ESCAPE XLT 2002 STALLED WHILE DRIVING DOWNHILL, I WAS GOING 35 MPH ON A CLEAR DAY. THIS WAS A FRIGHTENING EXPERIENCE, MY BRAKES AND STEERING WAS DIFFICULT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10001833January 2, 2003
ENGINE AND ENGINE COOLING
THE VEHICLE HAS REPEATED ENGINE STALLING WHILE VEHICLE IS IN MOTION OR AT A STOP, THEN IT WILL IMMEDIATELY RESTART. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY REPLACED THE AIR FLOW SENSOR, AND REPROGRAMMED COMPUTER. TS WHEN THE VEHICLE REACHED THE OPERATING TEMPERATURE IN GEAR AT THE IDLE, IN PARK, THE RPM WOULD FLUCTUATE AND THE VEHICLE WOULD STALL. THE VEHICLE WILL THEN RESTART. SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#568244December 27, 2002
EXTERIOR LIGHTING:HEADLIGHTS, EQUIPMENT, SERVICE BRAKES, HYDRAULIC, VEHICLE SPEED CONTROL, ENGINE AND ENGINE COOLING, PARKING BRAKE, POWER TRAIN:CLUTCH ASSEMBLY, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CONSUMER STATED ON JULY 2, 2002 THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR A BROKEN HEADLIGHT AND MISSING EQUIPMENT FROM THE VEHICLE, ON JULY 23, 2002 THE VEHICLE BEGAN EXPERIENCING STALLING, BRAKE AND ODOMETER PROBLEMS, THE BRAKES WERE REPLACED DUE TO A FLAW, THE STALLING AND THE ODOMETER PROBLEMS COULD NOT BE DUPLICATED, ALSO THERE WERE PROBLEMS WITH THE SPEAKERS AND THE CLUTCH STICKING, CONSUMER STATED WHILE THE VEHICLE WAS PARKED, THE PARKING BRAKE DISENGAGED AND THE VEHICLE ROLLED INTO A HOTEL.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000298December 20, 2002
ENGINE AND ENGINE COOLING
FORD ESCAPE '02 STALLED WHEN GOING 40 MPH UP THE HILL. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8024088December 10, 2002
STEERING: STEERING WHEEL/HANDLE BAR
WHILE DRIVING THE AT 30PMH THE STEERING WHELL BECOME INOPERABLE. BRAKES LOCK UP. DEALER INSPECTED THE VEHICLE AND COULD NOT DUPLICATE OR CORRECT THE PROBLEM. PLEASE PROVIDE FURTHER INFORMATION. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#769972November 21, 2002
STEERING:RACK AND PINION, POWER TRAIN:AUTOMATIC TRANSMISSION
POWER STEERING LEAKED IN OCT 2001, PROBLEM CAUSED BY FAILED RACK AND PINION STEERING SYSTEM. DEALER REPLACED AFTER HAVING VEHICLE IN SHOP FOR A MONTH. IN NOV 2002, THE VEHICLE SUFFERED A TRANSMISSION FAILURE WHILE CROSSING A MAJOR INTERSECTION. BARELY MANAGED TO GET THROUGH THE INTERSECTION WITHOUT AN ACCIDENT. THE NEAREST FORD DEALER HAPPENED TO BE ACROSS THE STREET. TOOK INTO SERVICE DEPT AND THEY FOUND THAT THE TRANSMISSION HAD FAILED AND WAS WELDED TOGETHER. THE ONLY SERVICE PERFORMED WAS RACK/PINION REPLACEMENT BY ORIGINAL DEALER IN OCT 2001. EXPERTS TELL US THAT TRANSMISSIONS ARE NOT WELDED. THEY ARE BOLTED. EITHER VEHICLE CAME FROM FACTORY WITH WELDED TRANSMISSION (POSS. OTHER VEHICLES WITH SAME PROBLEM) OR ORIGINAL DEALER DAMAGED TRANSMISSION WHEN INSTALLING NEW RACK/PINION SYSTEM AND WELDED THE DAMAGE WITHOUT REPORTING IT TO THE CONSUMER. NOT HAPPY ABOUT 2 MAJOR PROBLEMS IN JUST OVER A YEAR. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#769991November 21, 2002
UNKNOWN OR OTHER
NO SUMMARY. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8022933November 18, 2002
ENGINE AND ENGINE COOLING:ENGINE
CONSUMER STATES THAT WHILE DRIVING AT ANY SPEED AND WITHOUT WARNING THE VEHICLE WILL SHUT OFF CAUSING CONSUMER TO PULL OVER. DEALER NOTIFIED. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#769727November 15, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
MY ESCAPE WAS STILL NEW WHEN I FIRST EXPERIENCED A TOTAL STALL. I WAS ON A DOWNHILL EXIT RAMP FROM THE INTERSTATE MAKING A LEFT HAND TURN ONTO A VERY BUSY ONE WAY STREET THROUGH AN EVEN BUSIER INTERSECTION. I COASTED AT ABOUT 30-35 MPH DOWN TO MAKE MY TURN AND REALIZED THAT I HAD NO STEERING OR POWER AT ALL. I HAD TO FIGHT TO MAKE THE LEFT TURN AND GET TO THE CURB. THE EXPERIENCE LEFT ME SHAKING IN SHOCK AND FEAR FOR QUITE SOME TIME. I HAD NO TROUBLE RESTARTING IT AFTER I REGAINED MY COMPOSURE. I TOOK IT TO THE INITIAL POINT OF SALE AND WAS TOLD THEY HAD NOT HEARD OF ANY PROBLEMS. THEY "COULD NOT DUPLICATE THE PROBLEM". I HAVE HAD THREE ADDITIONAL STALLS, A DIFFERENT DEALER REPLACED THROTTLE, AIR INTAKE. ANOTHER STALL. SINCE PURCHASING THIS VEHICLE THE CD PLAYER HAS BEEN WORKED ON TWICE (THE DASH HAD TO BE REPLACED BECAUSE THE SERVICE TECH SCRATCHED IT CONSIDERABLY), THE PASSENGER FRONT WINDOW ROLLS UP OUT OF THE TRACK AND THE PASSENGER FRONT DOOR WOULD NOT UNLOCK. THE DOOR HAD TO BE TAKEN APART TO FIX THE LOCK ASSEMBLY CONSEQUENTLY THE INTERIOR DOOR WAS REPLACED BECAUSE IT HAD TO BE TORN OFF TO GET TO THE LOCK. CRUISE CONTROL WORKS INTERMITTENTLY, THE REAR WIPER DOESN'T WORK CORRECTLY, THE TRANSMISSION SHIFTS HARD, THE FRONT END MAKES NOISES WHEN TURNED, NOT TO MENTION A RATTLE IN THE BACK THAT WILL DRIVE YOU CRAZY AND A MUSTY SMELL. AS IF THIS WEREN'T ENOUGH, THIS MORNING IT BEGAN RUNNING ROUGH, BACKFIRED AND THE ENGINE LIGHT CAME ON AND STAYED ON. I MADE IT HOME, THANKFULLY AND HAD IT TOWED TO THE DEALER...AGAIN I AM WITHOUT MY CAR! MY HUSBAND WORKS FOR FORD IN LOUISVILLE, KY AND WE ARE TRYING TO BE LOYAL, BUT THIS IS TOO MUCH! WE HAVE HAD TROUBLE WITH DIFFERENT CARS IN THE PAST, BUT I AM AFRAID OF THIS VEHICLE. I HAVE A 16 YR. OLD SON ABOUT TO GET HIS LICENSE. IT HAS BEEN HARD FOR ME AS AN EXPERIENCED DRIVER TO HANDLE THESE SITUATIONS, BUT I AM TERRIFIED THAT IT COULD HAPPEN TO HIM. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8022724November 14, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
CONSUMER STATES THAT WHILE DRIVING VEHICLE INTERMITTENLY STALLS WHEN GAS PEDAL IS DEPRESSED. CHECKED BY DEALER WHO ADVISED CAN NOT DUPLICATE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#769554November 11, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
THIS IS THE THIRD TIME I HAVE EXPERIENCED ENGINE STALLING WHILE DRIVING. ALL VITAL FUNCTIONS FROZE SO I LOST STEERING CAPABILITY, BRAKES, ACCELERATION, ETC. I COULD NOT RESTART THE CAR UNTIL THE CAR CAME TO A COMPLETE STOP (IN THE MIDDLE OF AN INTERSECTION) AND I COULD PUT THE CAR INTO 'PARK'. I HAVE BEEN FORTUNATE TO HAVE ONLY BEEN GOING AT LOWER SPEEDS AND SIDE ROADS DURING ALL THREE INSTANCES SO FAR. BUT DRIVING IN THE D.C METROPOLITAN AREA ALSO REQUIRES A OUT OF HIGH-SPEED HIGHWAY DRIVING AS WELL AND I AM EXTREMELY WORRIED THAT I MAY NOT BE SO FORTUNATE THE NEXT TIME! DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8022332November 7, 2002
AIR BAGS:SIDE/WINDOW
WHEN CONSUMER PULLED INTO THE INTERSECTION, THE VEHICLE WAS HIT AT THE FRONT WHEEL WELL AREA, AND THE SIDE AIRBAGS FAILED TO DEPLOY, WHICH CAUSED INJURY TO THE DRIVER. TS *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#8022352November 7, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
CONSUMER STATE WHILE TRAVELING 25-35 MPH WITHOUT ANY INDICATION ENGINE WOULD STALL IN RESULT OF LOSING ALL POWER. DEALERSHIP AND MANUFACTURE WAS CONTACTED. PLEASE PROVIDE FURTHER INFORMATION. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8022440November 7, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE TRAVELING ABOUT 35 TO 40MPH AND WITHOUT PRIOR WARNING . THE VEHICLE WILL STALL PLEASE PROVIDE ADDITIONAL INFORMATION DEALER IS AWARE OF THE PROBLEM. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Escape