Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11655366April 18, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that when the vehicle was started, the vehicle was idling roughly. Additionally, when the accelerator pedal was depressed, the vehicle hesitated with an engine misfire. The contact stated that the check engine warning light was illuminated. The contact stated that the failure was intermittent in the beginning and had become a recurring failure. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that there was coolant intrusion into the engine block, and that the engine needed to be replaced. The vehicle was repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was 80,833.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655489April 18, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, there was an abnormal roaring sound coming from the vehicle. The vehicle was rough to start. The vehicle failed to start on the third attempt. The service engine soon warning light was flashing. The light became solid before the failure. The vehicle was towed to the local dealer, where it was diagnosed that there was coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline. The failure mileage was approximately 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655499April 18, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving at approximately 40 MPH, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that there was coolant intrusion into the cylinders and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655515April 18, 2025
ENGINE
Coolant leaking into cylinder (number one). Multiple spark plug misfires and losing coolant that could overheat engine. Technical bulletin from Ford states the entire engine needs replacing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655237April 17, 2025
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that there was a coolant intrusion into the engine and the engine needed to be replaced. The contact researched and was made aware of an unknown Customer Satisfaction Program; however, the vehicle was not included. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 131,919.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654958April 16, 2025
ENGINE
Vehicle has a rough idle when started and then runs well. Had check engine light. Took it to Ford dealer for service and they say it has coolant intrusion in the number one cylinder. They want $7,500 for new motor. The vehicle has 84,000 miles out of warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654798April 15, 2025
ENGINE
I have owned the car for 2 years. Routine maintenance performed. Around the end of March 2025, beginning of April 2025 the check engine sensor came on. I brought it to a shop, Pep Boys. They called within the hour to tell me the head gasket was shot due to coolant getting in the engine. I have about 80,000 miles on the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654824April 15, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle inadvertently lost motive power. The driver was able to pull to the shoulder of the roadway, where the vehicle was able to restart, but the failure persisted. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who determined that there was coolant intrusion into several cylinders, resulting in the engine being damaged. The contact was advised to discontinue driving the vehicle until the vehicle was repaired. The vehicle was not yet repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654847April 15, 2025
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving 70 MPH, the vehicle hesitated, stalled, and was shaking and vibrating abnormally. The contact pulled over to the right side of the road and waited for towing assistance. The vehicle was towed to an independent mechanic, where it was diagnosed with a misfire and coolant intrusion in cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The contact related the failure to Customer Satisfaction Program: 19B37 (Engine - Powertrain Control Module Reprogramming); however, the VIN was not included in the Customer Satisfaction Program. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654651April 15, 2025
ENGINE
Recently I was driving my car and it gave me an overheating warning I got out of the car to check and I noticed coolant disappearing and when I checked the oil it was a milky substance which indicates a blown head gasket due to the way they designed the short engine block. There have been many issues related to this and honestly it's poor design and it cost a lot of money to replace let alone the safety issues. This happened while I was driving with my kids.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654669April 15, 2025
ENGINE
Coolant leaking into the cylinders. This issue is linked to the engine's open deck cooling design, which can cause premature gasket failure or cracks between cylinders. Coolant is leaking into the cylinders and Ford knew about the design defect and did not issue a recall. Request NHTSA issue a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654720April 15, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the service warning light illuminated. Additionally, the heating system stopped blowing hot air. The contact stated that upon checking the coolant level, the contact noticed that there was no coolant in the reservoir. The contact added coolant to the coolant reservoir. The contact stated that the vehicle was experiencing excessive coolant consumption. Additionally, the contact stated while driving from a complete stop, the vehicle hesitated while responding. The contact stated that there was white smoke coming out of the exhaust pipe while idling and while driving. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion in the spark plugs and cylinders. The contact related the failure to Ford TSB Number: 19-2375. The dealer was contacted and informed the contact that the vehicle might not be covered. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654731April 15, 2025
POWER TRAIN
The contact owns a 2017 Ford Escape. The contact stated while driving at various speeds, the transmission was slipping. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed. The contact was informed that the VIN was not under recall. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654428April 14, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the heater became inoperable. There were no warning lights illuminated. The vehicle was taken to the local dealer, who determined that coolant needed to be added to the coolant reservoir. The vehicle was repaired; however, the failure recurred. The contact stated that the heater then became inoperable. The vehicle was taken back to the same local dealer, where it was diagnosed that there was coolant inside the engine. The vehicle was not repaired. The vehicle was taken to an independent mechanic who replaced the engine. The manufacturer was not contacted. The failure mileage was approximately 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654545April 14, 2025
ENGINE
Blown Head. Is available for inspection. Check engine light came on and private mechanic noted cylinder 2 issue. Shortly thereafter car seized.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654622April 14, 2025
ENGINE
I’m reporting a safety concern related to engine failure in my 2017 Ford Escape SE. My vehicle is showing signs of coolant intrusion, including white smoke from the exhaust, a sweet chemical smell, and rapid coolant loss with no external leaks. A diagnostic tool confirmed a possible blown head gasket. This exact model is already known for engine issues, and I confirmed that Customer Satisfaction Program 19B37 was completed in 2020 to prevent this—but the issue has returned. I drive this vehicle daily with my two young children, including a baby. If the engine were to overheat or fail suddenly while driving, it could put us in serious danger. There are also known risks of engine fires from this defect, which is terrifying for a parent. The dealership says they can’t help, and Ford cannot offer assistance. I am asking NHTSA to investigate this further, as it is clearly a recurring and unsafe condition affecting many 2017 Ford Escape owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654054April 11, 2025
ENGINE
The contact owns a 2017 Ford Escape. The contact stated that while driving at 65-70 MPH, the vehicle unintendedly decelerated to 40 MPH and shuddered violently. The check engine warning light was illuminated. The contact was able to pull to the side of the road. The vehicle was towed to the contact's residence. The vehicle was diagnosed by an independent mechanic, who determined that there was a hole in the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. No further information was available. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654217April 11, 2025
ENGINE
Coolant leaks into engine cylinders
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653874April 10, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, she heard an abnormal sound emanating from the engine compartment. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the water pump bearing. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653894April 10, 2025
ENGINE
The contact called on behalf of the owner of the 2017 Ford Escape. The contact stated while his mother-in-law was driving at an undisclosed speed, the check engine warning light illuminated and the engine overheated. Additionally, the contact stated that the message to “Pull over and turn off the vehicle” was displayed. The vehicle was towed to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was being repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHSTA Hotline to report the failure. The failure mileage was approximately 90,826.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Escape