Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11658170May 1, 2025
ENGINE AND ENGINE COOLING
The contact's husband owns a 2017 Ford Escape. The contact was informed that upon starting the vehicle, a message indicating high engine temperature was displayed, stating to pull over as soon as possible. The contact stated that the vehicle was parked for a long time after the failure. Additionally, the contact stated that while driving the vehicle around the neighborhood, the failure recurred. The contact's husband drove back to the residence. The vehicle was towed to the dealer, where it was diagnosed with a crack in the engine block, which caused coolant intrusion into the engine. The dealer determined that the short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was approximately 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658223May 1, 2025
ENGINE
I own a 2017 Ford Escape equipped with the 2.0L EcoBoost engine. I am experiencing a known issue related to engine coolant intrusion into the cylinders, which has been reported by many owners and acknowledged by Ford through Customer Satisfaction Program 21N12. This issue involves coolant leaking internally into the combustion chamber—usually due to a flawed cylinder head casting—which can cause engine misfires, white exhaust smoke, rough idling, overheating, or complete engine failure. In my case, a coolant pressure test was performed, and it confirmed that the cooling system is losing pressure, which is consistent with internal coolant leakage into the engine. Despite this, Ford has declined to cover the repair under the 21N12 program, stating that my vehicle is not eligible by VIN, even though it is the correct model year and engine. I believe this constitutes a safety issue, as the engine could fail at highway speeds without warning, and Ford has failed to provide adequate support for vehicles that clearly exhibit the documented failure pattern. I am requesting the NHTSA investigate this issue further, including why certain 2017 Escapes with the affected 2.0L EcoBoost engine are being excluded from coverage despite confirmed symptoms.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657770April 30, 2025
ENGINE
The 2.0 Motor in my 2017 Ford Escape had a Check Engine light displayed for Engine Misfire on the #2 Cylinder after the OEM Scanner was run for the reason the Check Engine light was on by the Auto Mechanic at my workplace. I ordered the replacement cylinder and sparkplug, and it was replaced. I am no Mechanic, but this issue is similar to the 2013 Ford Escape with the 2.0 Motor which Ford put out a recall on and this issue is no different.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657581April 29, 2025
ENGINE
coolant leak into two pistons which in past ford escapes could cause the engine to overheat and potentially catch fire. was checked at the ford dealer on 04/24/2025
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657585April 29, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving 50 MPH, the vehicle was shaking abnormally. The check engine warning light was blinking. Upon restarting the vehicle, the vehicle was driven to an independent mechanic and was diagnosed with coolant intrusion into the engine. The contact stated that the failure was related to Customer Satisfaction Program: 19B37. The contact called the local dealer and was informed that there was no recall on the VIN for the failure. The manufacturer was contacted and opened a claim and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 101,261.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657649April 29, 2025
POWER TRAIN
I am writing to report a serious and potentially dangerous issue with the transmission in my 2017 Ford Escape (6F35 model). On April 13, 2025, at approximately 83,800 miles, my vehicle began exhibiting alarming symptoms, including slipping, jerking, hesitation, and delayed acceleration. A dashboard message instructed me to “Service Transmission.” On Monday morning I immediately took the vehicle to my trusted mechanic, who identified the problem as a likely failure of the 6F35 transmission. Hoping it was a computer glitch, he reset the system and advised me to monitor it. The issue returned within 20 miles. When I brought the car back, he confirmed the failure and informed me this is a common and well-documented problem with this transmission model and vehicle year. I contacted the original dealership where I purchased the car and was told there were no recalls. I then contacted Ford directly. Despite this being a widely reported issue, Ford told me I had to take it to a dealership for official diagnosis. I did so—at an additional cost of $200—and the dealership confirmed exactly what my mechanic had already determined. They then quoted a repair cost of over $7,000, which is nearly the value of the vehicle itself. Further research confirmed that this is a known and widespread issue with the 6F35 transmission in the 2017 Ford Escape and prior models, yet Ford has failed to issue a recall or offer assistance. This transmission failure poses a significant safety risk, especially in high-speed or high-traffic situations, where sudden loss of acceleration could lead to accidents. I am urging you to investigate this matter for potential safety defects and to consider a formal recall. Consumers should not be left to bear the financial and safety burden of a manufacturing defect that Ford has failed to address.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657322April 28, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 65 MPH, there was a misfire from the engine and the engine was overheating. The engine warning light was illuminated. The contact pulled off the highway and observed that the engine temperature gauge was returning to normal. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle and replaced the spark plugs and coils. The contact stated that the failure had reoccurred. The contact took the vehicle back to the same mechanic who diagnosed that there was coolant intrusion into the cylinders and that the engine needed to be replaced. The vehicle was not repaired. The contact had been advised by the mechanic that the coolant intrusion into the engine block was a known failure. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656984April 26, 2025
ENGINE
Getting a misfire code P0302 due to a coolant leak. I know it's a coolant leak due low coolant in reservoir. The check engine light comes on and off intermittently and the exhaust blows white smoke at start up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656872April 25, 2025
ENGINE
The contact owns a 2017 Ford Escape. While the contact's daughter was driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle was shaking abnormally. The vehicle was taken to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle was always serviced by the dealer since the vehicle was purchased in 2016. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 61,970.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656511April 24, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a local to a local dealer where the vehicle was diagnosed, and the contact was advised that the engine needed to be replaced due to coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 64,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656260April 23, 2025
ENGINE
We were informed by a tech that we had a coolant leak. The leak was soo bad that it was causing damage to the engine and seems to be a common issue with fords made around 2017. We are now unfortunately paying for the car although the damage to the engine has left us with a car we cannot drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656261April 23, 2025
ENGINE
Coolant Intrusion on my 2017 Ford Escape Ecoboost that requires a new engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656395April 23, 2025
ENGINE
Low coolant levels, running in rough condition with P0300, P0302 codes stored in the PCM. Confirmed presence of coolant intrusion into cylinder bores.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656047April 22, 2025
ENGINE, POWER TRAIN
Bought car from DriveTime, October 23, 2023. Problems started happening in June 2024. Have detailed list. Have spent over $5,000 in repairs. There is a warranty that has covered some repairs. The 2 major issues have been a transmission replacement and most recently an engine replacement. The mechanic I am using is still having problems with completing the work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656151April 22, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that when the vehicle was started on several occasions, the check warning light illuminated. The vehicle was shifted into reverse(R), and the vehicle shuddered and jerked before the vehicle stalled. The vehicle was restarted each time. The contact stated that while driving on several occasions at various speeds, the vehicle shuddered and jerked, and stalled. The vehicle was taken to an independent mechanic, where it was diagnosed that there was a misfire in cylinder #3 due to coolant leaking into the cylinder. The contact was informed that the head gasket needed to be replaced. The manufacturer was not notified of the failure. The failure mileage was approximately 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655905April 21, 2025
ENGINE
Was driving home from work in the highway when all of a sudden my check engine not only comes on but is blinking meaning immediate issue and pull over. I went from 65MPH to all of sudden misfiring and having minimal acceleration power and having to pull over as safely as possible without hurting anyone. Once pulled over and now on the side of a busy highway during rush hour, my engine continue to vibrate and rumble before turning the car off. Got towed to the nearest mechanic who checked the engine light codes which were P300, P301, and P303, all of which are cylinder warning codes. After diagnosing and taking a deeper look he said my best bet was to find a new engine for replacement. He mentioned that the 1.5 Ecoboost Engine have a known problem of coolant leaking into the engine causing erosion and other problems beyond simple repair. After searching online I am definitely not the only that has had this happen. This has now been known by Ford with no plans of recall or fixing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655811April 21, 2025
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2017 Ford Explorer. The contact stated that there was a hard shift in the transmission when accelerating and decelerating. The contact stated that the vehicle was shaking abnormally while being started. The contact stated while driving approximately 10 MPH, there was white smoke coming from the exhaust system. The contact stated that the check engine warning light illuminated and there was a misfire coming from the engine. The vehicle was taken to the dealer to be diagnosed and the contact was informed that there was coolant leaking into the spark plugs, causing the spark plugs to fuse inside the cylinder. The spark plugs were removed, and it was determined that there was coolant inside cylinder #3 and the engine needed to be replaced. The vehicle was taken to the dealer who confirmed the engine failure and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655723April 20, 2025
POWER TRAIN
The car just stopped in the middle of the road with no warning and I had to have the car towed. The transmission shop had to rebuild the entire transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655593April 19, 2025
ENGINE
Coolant intrusion verified by Ford dealership (at 90k) which should fall in line with their recall but am being told to pay for repairs out of pocket. symptoms appeared around 36k miles and I took it to dealership to inspect and they told me they could not reproduce and could find no faults.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655650April 19, 2025
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, ENGINE
I was driving on I 95 and my check engine light came on, then the transmission light came on followed by No hill assist light.As I was driving home all of a sudden without warning my SUV dropped to 10 miles an hour while driving at at speed of 55 miles per hour.. For safety reasons I pulled over on to the shoulder, shut the SUV off a waited , and then I restarted the engine. The same lights came on and again I couldn't drive over 10 miles an hour. After sitting for over 5 months waiting for a recall because Ford said that's the only way they will fix the problem. I hired someone to look at my SUV, I called the Ford Hotline and asked if there was a recall, Because I remember 2 months before it broke down someone came out to my home to fix the bushings that were also being recalled. I was told no , but was advised to wait to see if there would be a recall. Within the last 2 weeks I asked a mechanic to look at my SUV, I was told the issue is an electrical problem, something about control module/ that caused the computer system to fail. The compute is telling the SUV that it's in park., that's why the SUV went into limp mode and won't go over 10 miles per Hours the problem has been determined by a mechanic .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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