Ford Escape Complaints (2002)

1,027 consumer complaints on file.

#10122334May 27, 2005
ELECTRICAL SYSTEM
AFTER A SHORT ERRAND, VEHICLE WAS PARKED. MINUTES LATER, FIRE ERUPTED UNDER THE HOOD, APPARENTLY FROM A WIRING HARNESS. MOTOR AREA APPEARS TO BE A COMPLETE LOSS. IT WAS DETERMINED THAT HE FIRE ORIGINATED IN THE ABS CONTROL MODULATOR. THE INSURANCE COMPANY DETERMINED THAT FORD WAS RESPONSIBLE FOR THE INCIDENT AND HAS BEEN ATTEMPTING TO RECOUP THEIR MONEY. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10122144May 25, 2005
TIRES, TIRES:SIDEWALL
DT: WHILE DRIVING AT SPEED OF ABOUT 62 MPH, IT WAS DRY AND CLEAR, THE CAR IN FRONT SLOWED DOWN ,AND AS CONSUMER WAS APPLYING THE BRAKES THE SIDE WALL OF TIRE BLEW OUT. THERE WAS CRASH, NO ROLL OVER. THE TIRE HAS NOT BEEN INSPECTED, BUT THE INSURANCE WAS GOING TOO. TOOK PICTURES, AND GOT ALL THE INFORMATION THAT ON THE TIRES.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10121752May 20, 2005
SEAT BELTS:FRONT
I HAVE A 2002 FORD ESCAPE XLT WITH APPOXAMATELY 48000 MILES ON IT. I FEEL THAT I NEED TO BRING TO SOMEONES ATTENTION WHAT I HAVE LEARN AT MY LOCAL FORD AUTHORIZED SEVICE FACILITY (PUTNAM LINCOLN-MERCURY) ABOUT THE PRETENSIONERS. I MUST NOTE THAT THE VEHICLE HAD RECENTLY HIT IN THE REAR BUMPER CAUSING VERY MINIMAL DAMAGE AND NOT CAUSING THE AIRBAGS OR PRETENSIONERS TO GO OFF. HOWEVER, SHORTLY THEREAFTER, I WAS ON A 400 MILE TRIP AND THE AIRBAG LIGHT BEGAN TO BLINK ON AND OFF, FLICKERING OFTEN TIMES. I TOOK THE CAR TO THE DEALERSHIIP UPON MY RETURN HOME FOR DIAGNOSIS. THE DEALERSHIP SAID THAT IT IS DUE TO BAD PRETENSIONERS, A PART OF THE SEATBELT, FOR BOTH FRONT SEATS AND ALSO THE HARNESS(S) NEED REPLACEMENT AS WELL. THE TECHNICIAN SAID THIS IS A VERY COMMEN PROBLEM AND THAT FORD EVEN HAS A KIT FOR IT. THE PRICE THAT WAS QUOTED TO PROPERLY REPAIR THE PROBLEM WAS $460 PLUS TAX. THAT IS A CONSIDERABLE AMOUNT OF MONEY FOR ANYONE, ESPECIALLY SINCE ITS SUCH A NEW CAR. I AM A CONCERNED THAT NOT REPAIRING IT COULD BE BAD IF THE CAR IS EVER INVOLVED IN A HEAD ON COLLISION. I AM ALSO CONCERNED THAT THE TECHNICIAN TELLS ME THIS IS A COMMON PROBLEM AND FORD HASN'T ISSUED A RECALL. I AM TOLD THAT THIS MAYBE DUE TO MOST ESCAPES ARE STILL UNDER WARRENTY AND HASN'T COME TO LIGHT YET AS MOST PEOPLE HAVEN'T HAD TO PAY FOR IT. SO FAR THERE HAS BEEN NO ONE HURT. THE ONLY NEGATIVE CONSEQUENCE IS THAT I WILL BE ABOUT $500 POORER AFTER GETTING IT REPAIRED. THE REPAIR WAS QUOTED $460 PLUS TAX (9.38%). THE REPAIR IS SUPPOSED TO CONSIST OF 2 KITS, DRIVERS AND PASSENGERS SIDE PRETENSIONER KITS. I WAS ALSO TOLD THAT IT MAY NEED NEW SEAT BELT ASSEMBLIES, NOT INCLUDED IN THE QUOTE, BUT THEY MAY NOT BE NESSICARY. THE TECHNICIAN ALSO SAID THAT THE MILD REAR IMPACT HAD NO EFFECT ON THESE GOING BAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120798May 12, 2005
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
2002 FROD ESCAPE SEAT BELT TENSIONER FAILURE CAUSES FAILURE OF THE AIR BAG SAFETY RESTRAINT SYSTEM. SEAT BELT TENSIONERS (BOTH AT ONCE!) FAILED, PART NUMBERS 1L8Z78610E22AAA AND 1L8Z78610E23AAA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120806May 12, 2005
ELECTRICAL SYSTEM
IN WATCHING THE NEWS ABOUT FORD SUV'S CATCHING ON FIRE, ONE OF THE WARNING SIGNS WAS A BRAKE LIGHT GOING OUT OR THE CRUISE CONTROL LIGHT ON THE DASH. I HAVE A 2002 ESCAPE, AND RECENTLY HAVE REPLACED TWO BRAKE LIGHTS GOING OUT. I ONLY HAVE 40000 MILES, YET I DID NOT SEE A RECALL ON THIS CAR CONCERNING THIS. HAS THIS HAPPENED TO ANY ESCAPES MODEL YEAR 2002 ??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120473May 9, 2005
SEATS
SINCE TAKING POSESSION OF A NEW 2002 FORD ESCAPE XLS IN SEPTEMBER 2001, I HAVE NOTICED THAT THE CUSHIONING ON THE LEFT SIDE OF THE DRIVERS SEAT WAS NOT AS DENSE AS THE CUSHIONING ON THE OPPOSITE SIDE. THE LEFT PORTION OF THIS SEAT HAS REMAINED COMPRESSED THROUGH NORMAL DAILY USE, AND WILL NOT SPRING BACK TO MATCH THE OPPOSITE SIDE. THIS HAS CREATED A SOMEWHAT UNLEVEL SEATING POSITION WITH RESPECT TO A DRIVER "LEANING" INTO THE DRIVER'S SIDE DOOR. I HAVE JUST NOTICED THAT BECAUSE OF THIS COMPRESSION, CRACKS AND TEARS HAVE FORMED IN THE VINYL UPHOLSTERY TRIM WHERE THE CREASES ARE MOST APPARENT, AND LOOK ONLY TO GET WORSE THROUGH REPEATED USE. I HAVE BEEN INFORMED THAT SINCE MY VEHICLE IS OUT OF WARRANTY, I WOULD BE RESPONSIBLE FOR REPAIRS TO THIS SEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10118700April 29, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
2002 FORD ESCAPE. VEHICLE WILL NOT GO INTO REVERSE WHEN REVERSE IS SELECTED INTERMITTENTLY. REVERSE IS SELECTED AND IF LEFT IN THE SELECTION, IT WILL TAKE 3-5 MINUTES TO ENGAGE. SOMETIMES IT DOESN'T ENGAGE AT ALL, AND IF YOU CAN PULL FORWARD ,THEN IT MIGHT GO INTO REVERSE. THIS OCCURS SEVERAL TIMES A MONTH. FORD CAN NOT DUPLICATE IT. IT IS IMPOSSIBLE TO BACK AWAY FROM A DANGEROUS SITUATION OR TO BACK OUT FROM A PULL IN PARKING SPOT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10118357April 25, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
MY NAME IS [XXX], I PURCHASED A FORD ESCAPE SUV ON AUGUST 22, 2002 FROM DAY FORD IN PITTSBURGH, PA ON AUGUST 22, 2002. I HAVE BEEN HAVE MANY PROBLEMS WITH MY VEHICLE SINCE I PURCHASED IT. PRIOR TO MOVING TO FLORIDA IN JUNE, I HAD THE CAR SERVICED AGAIN AND WAS TOLD I NEED NEW ROTORS, BRAKES AND TIRES.I MOVED TO FLORIDA, AND ON JANUARY 2005, I HAD TO REPLACE THE CLUTCH BECAUSE IT HAD RUST AND CORROSION ON IT. THE SERVICE TECH QUESTION ALL THE RUST UNDER THE VEHICLE AND I TOLD HIM THAT I DID NOT KNOW WHY THERE WAS SO MUCH. N MARCH 18TH, I WAS IN A CAR ACCIDENT AND MY FRONT END WAS DAMAGED. I HAD THE CAR TAKEN TO MATTHEW CURRIE FORD, WHERE THEY SERVICE MY CAR. I PICKED UP THE CAR ON APRIL 20, 2005 AND WAS STILL HAVING PROBLEMS WITH IT. I THOUGHT IT WAS FROM THE ACCIDENT. I WAS TOLD ON APRIL 21, 2005 THAT I NEED NEW SPARK PLUGS. I TOLD THEM THAT I WAS NOT PAYING FOR IT AND THAT THEY NEED TO CALL AIG. ON APRIL 22, 2005 THE SERVICE MANAGER CALLED ME TO TELL ME THAT MY CAR HAD WATER DAMAGE AND THAT IT WAS PURCHASED THIS WAY. I THEN GOT A RENTAL CAR AND I CALLED DAYFORD TO SEE WHAT THEY HAD TO SAY AND HOW THEY WERE GOING TO FIX THE PROBLEM. AT FIRST I WAS TOLD THAT THEY DID NOT SELL ME A CAR WITH WATER DAMAGE. THEN HE SAID HE WOULD CALL ME BACK. WELL I HAVE NOT HEARD ANYTHING FROM THEM. OVER THE WEEKEND I FOUND OUT THAT MY CAR WAS PURCHASED FROM KANSAS CITY ON JULY 20, 2002 AND THEN SERVICED ON JULY 27, 2002 BY DAYFORD. THE SERVICES WERE ENGINE SERVICED, VEHICLE SERVICED, SUSPENSION SYSTEM SERVICED, BRAKES SERVICED, STATE INSPECTION COMPLETED, MISCELLANEOUS SERVICE PERFORMED, EMISSIONS SYSTEM SERVICED AND LUBED OIL AND FILTER CHANGED. THESE SERVICES WERE COMPLETED WITH ONLY 3 MILES ON THE CAR. I PULLED THE INFORMATION FROM CARFAX AND THAT WHAT IT SAYS. *AK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10118423April 25, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2002 FORD ESCAPE CAUGHT ON FIRE. THE TRANSMISSION FAILED TO SHIFT THE VEHICLE. FLAMES CAME OUT FROM UNDER THE VEHICLE THEN THE VEHICLE DID FINALLY SHUT OFF AND IT WAS ABLE TO COME TO A STOP. IT CONTINUED TO BURN, TIRES EXPLODED, ETC. IN THE END MOST OF THE ENGINE WAS ON THE GROUND. THE TRANSMISSION BASICALLY FELL OUT OF THE VEHICLE. IT LEFT A TRAIL OF FLUID BEFORE COMING TO A STOP ON THE SIDE OF THE HIGHWAY. I FEEL BRANDON FORD BODY SHOP IS AT FAULT AND DID NOT PRPPERLY REPAIR THE VEHICLE AFTER AN AUGUST 2004 COLLISION. I BELIEVE THERE ARE ALSO BAD PARTS ON THE VEHICLE AND I HAVE HEARD OF OTHERS HAVING THIS SAME FIRE PROBLEM WITH FORD ESCAPE AND FOCUS. THE VEHICLE WAS TOTALED.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10118899April 19, 2005
VEHICLE SPEED CONTROL:CABLES
"RECALL CAMPAIGN" - RECALL NOTICE RECEIVED FOR 2002 FORD ESCAPE IN REFERENCE TO THE ACCELERATOR CABLE.*MR THE CONSUMER RECEIVED RECALL NOTICE JAN. 2005. THE CONSUMER CALLED THE DEAL IN MARCH TO HAVE THE RECALL WORK DONE. THE DEALER INFORMED THE CONSUMER THAT IT WAS TOO LATE TO GET THE REPAIR. THEY STATED IF THE VEHICLE WAS BROUGHT IN JAN OR FEB THEY WOULD HAVE DONE IT. THE REPAIR WERE MADE AT ANOTHER DEALER. *BF *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10119005April 18, 2005
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
2002 FORD ESCAPE EXPERIENCING PROBLEMS WITH ACCELERATOR EVEN AFTER RECALL REPAIRS WERE PERFORMED.*MR RECALL CAMPAIGN, PERFORMED ON 02/07/05 AND STILL HAVING PROBLEM. THE ACCELERATOR STUCK WIDE OPEN WHILE TRAVELING DOWN THE HIGHWAY. ON 03/22/05 THE ACCELERATOR STUCK AGAIN. *BF *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116574April 7, 2005
VEHICLE SPEED CONTROL:CABLES
I RECEIVED A RECALL NOTICE (FORD RECALL # 04S25) ON MY 2002 FORD ESCAPE BECAUSE OF THE POSSIBILITY OF THE ACCELERATOR STICKING. I HAD THE RECALL ORDER WORKED ON AT LOW COUNTRY FORD IN SUMMERVILLE, SC ON 2/7/05. ON 2/18/05 THE ACCELERATOR STUCK WIDE OPEN. I WAS ABLE TO PUT THE VEHICLE IN NEUTRAL AND STOP WITHOUT AN ACCIDENT. IT WAS TOWED BACK TO THE DEALERSHIP AND THEY REPAIRED IT AGAIN. ON 3/22/05 THE ACCELERATOR STUCK AGAIN WHILE MY SON WAS DRIVING. IT WAS TOWED AND REPAIRED A THIRD TIME. I REFUSE TO DRIVE THIS CAR AGAIN. FORDS RECALL FIX DOES NOT SOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116344April 4, 2005
ELECTRICAL SYSTEM
AIRBAG LIGHTS CONTINUOSLY FLASH. WAS TOLD BY FORD SERVICE DEPT AT DEALER THAT THIS COULD POSSIBLY MEAN THAT THE SEATBELTS AND AIRBAGS WILL NOT WORK. COST TO FIX IS $609
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116199April 1, 2005
STEERING:COLUMN
MY STEERING HAS A VERY ANNOYING WHINNING NOISE AND I HAVE TAKEN IT IN TO BE LOOKED AT 2 TIMES AND THEY CANNOT FIX IT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116214April 1, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
REAR PASSENGER DOOR WILL NOT OPEN FROM INSIDE OR OUTSIDE. SPOKE WITH FORD NUMEROUS TIMES, THEY WILL NOT PAY THE $400 TO BE FIXED. I AM ONLY 1,000 MILES OVER WARRANTY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10115955March 28, 2005
STEERING: STEERING WHEEL/HANDLE BAR
MY CASE IS EXACTLY SIMILAR TO CUSTOMER COMPLAINT ODI # 10100963 AS WELL AS THE RECALL OF THE 2001 ESCAPES (RECALL #00V223001). MY STEERING COLUMN STARTED TO LOOSEN SHORTLY AFTER THE WARRANTY EXPIRED. THE DEALER (NEW BRIGHTON FORD) FIXED IT ONCE SAYING THAT IT WAS POSSIBLY A DEFECT IN THE COLUMN ITSELF AND IF IT LOOSENED AGAIN THAT THEY WOULD RECOMMENDED HAVING THE STEERING COLUMN REPLACED. THE DEALER HAS NOW AGREED TO REPLACE IT BUT AT HALF THE COST. THIS SEEMS TOO COINCIDENTAL TO BE A RANDOM ISSUE, ESPECIALLY GIVEN THE PAST RECALL OF THE SAME PROBLEM. I DON'T WANT TO PAY AND HAVE IT EVENTUALLY BE COVERED UNDER A RECALL. THANKS TERRY OLSON. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108659March 15, 2005
VEHICLE SPEED CONTROL
THE VEHICLE ACCELERATED UNCONTROLLABLY INTO A CEMENT WALL WHILE THE DRIVER'S FOOT WAS STILL ON THE BRAKE PEDAL. BOTH FRONTAL AIR BAGS DEPLOY. THE VEHICLE WAS TOWED TO A DEALER FOR INSPECTION. THE CAUSE HAS NOT BEEN DETERMINED AT THIS TIME. *NM *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10113941March 11, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
(OCT. 2003)TORQUE CONVERTER FAILED AND HAD TO BE REPLACED AROUND 21,850 MI. UNDER WARRANTY AND REPLACED BY DEALER. (MAR 2005) TORQUE CONVERTER FAILED AND HAD TO BE REPLACED AGAIN AROUND 38,000 MI. REPLACED BY DEALER AT A DISCOUNT TO ME.*AK FORD ONLY GUARANTEES TORQUE CONVERTER FOR 12 MO. OR 12,000 MI. SHOULD IT FAIL AGAIN, ESTIMATED COST OF REPAIR WILL BE AROUND $1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10115568March 8, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
THE ENGINE LIGHT IN THE CONSUMER'S 2002 FORD ESCAPE ILLUMINATED. *NM THE ERROR CODE READ P0401. FORD RELEASED AT LEAST FOUR TECHNICAL SERVICE BULLETINS COVERING THIS ISSUE. THE MAIN PROBLEM WAS WITH THE EGR/DPFE PRESSURE SENSOR. AFTER THE REPLACEMENT PART WAS INSTALLED, THE VEHICLE RAN FINE. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10112505March 4, 2005
VEHICLE SPEED CONTROL, VEHICLE SPEED CONTROL:CABLES
AS I WAS PUTTING UP TO A RED LIGHT, I APPLIED THE BRAKES AND MY AUTOMOBLIE WOULD NOT SLOW DOWN. IT SPED UP RESULTING IN ME CRASHING INTO THE CAR IN FRONT OF ME. WHEN I APPLIED THE BRAKES THE CAR DID NOT SLOW DOWN AT ALL IT SPED UP TO AT LEAST 20 TO 30 MPH. I HAD RECIEVED A RECALL FOR THIS EXACT THING HAPPENING. FORD SERVICE MANAGER JASON PREAT HAS INFORMED THAT THERE IS NOTHING WRONG WITH THE ACCELERATOR CABLE (WHAT THE CAR HAS THE RECALL FOR) AND THAT IS NOT WHY MY CAR CRASHED. BUT I KNOW WHAT HAPPEN AND FORD IS RESPONSIBLE FOR THIS ACCIDENT, MY LOSS WAGES, AND OTHER VARIOUS EXPENDS. THIS CAR HAS DONE THIS IN THE PAST AND I THOUGHT THAT I HAD IMAGED IT. IT WAS NEVER AS SERVE AS THE LAST TIME. THE SERVICE MANAGER JASON PREAT HAS DENIED THAT THE RECALL ON MY VEICHILE IS THE CAUSE OF THIS ACCIDENT AND HAS TOLD ME I WOULD BE SPINNING MY WHEELS TO GET FORD TO OWN UP TO THIS.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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