Ford Escape Complaints (2021)

498 consumer complaints on file.

#11463719May 7, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM
In September 2021 the car had 2 incidents of not being able to stop with the brakes while backing down my drive. The auto stop shut down was on. In the first instant I almost hit a senior with a walker. He fell but only scraped his hand and was not hit by the car. The second time, May 2022, the car crashed into the neighbor's front porch and took down a fence, I got out of the car and then fell in the street and broke my pelvis. The third time I was going down the steep drive and was able to steer the car until it stopped. The 4th time< May 6, 2022, I was backing out of a parking space, May and did not turn off the engine stop button and the car went into reverse don the lot. I managed to avoid hitting a row of cars and 1 man before I got the car to stop.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11463672May 6, 2022
SERVICE BRAKES
My 21 Escape Hybrid started making sounds like rear brakes hanging up when put in reverse. I initially thought it just might be moisture but the noise is consistent. I took it to a Ford dealer and the service manager said that they have had a similar problem with another escape hybrid. Today i had to replace a rear tire due to picking up a nail near the outer edge. The vehicle has about 3,500 miles on it. My mechanic remarked at how scored the rear brake drums were. The fronts were both shiney and smooth. Both rears were pitted and did look like they should after so few miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462556April 28, 2022
SERVICE BRAKES, UNKNOWN OR OTHER
The contact owns a 2021 Ford Escape. The contact stated that while reversing and pressing the brake pedal, there was a loud screeching sound coming from the rear brakes. The vehicle was taken to the local dealer who serviced the rear brake calipers and rotors but the failure continued to occur. The manufacturer was notified of the failure. The failure mileage was 1,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462331April 26, 2022
ELECTRICAL SYSTEM:IGNITION
The contact owns a 2021 Ford Escape. The contact stated while driving approximately 15 MPH to enter the freeway, the Auto Start/Stop feature inadvertently stopped the vehicle. There were no warning lights on the instrument panel. The vehicle had to be manually disabled. The vehicle was taken to an independent mechanic who was unable to determine the cause of the failure. The manufacturer was notified of the failure. The approximate failure mileage was 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460598April 12, 2022
UNKNOWN OR OTHER
My vehicle 2021 Ford Escape caught fire
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11459025March 30, 2022
ELECTRICAL SYSTEM, HYBRID PROPULSION SYSTEM
The contact owns a 2021 Ford Escape. The contact stated while driving approximately 5 MPH and coming to a complete stop, the vehicle lost motive power and stalled. The failure recurred several times. The battery warning light was illuminated on the instrument panel. The vehicle was not taken to be diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 22V149000 (Electrical System, Hybrid Propulsion System) however, the VIN was not included. The manufacturer was not notified of the failure. The approximate failure mileage was 4,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458893March 29, 2022
SERVICE BRAKES
While applying the brakes, it's as if the brakes let go for a split second and then kicks back in again. It's long enough to make your heart jump and think: What the heck? Then it's back to normal. I first noticed it about 3 months into our lease, and it happens about once or twice every week or so. We brought the car in for service yesterday, and they could not find a problem. No warning messages are displayed when this happens. Safety was not compromised, but it is worrisome to have even that brief failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458183March 24, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The contact owns a 2021 Ford Escape. The contact stated that while attempting to reverse, he became aware that the Back Over Protection camera was inoperable. There was no warning light illuminated. The vehicle was taken to the local dealer however, the mechanic was unable to replicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 5,618. The contact has stated that when a pedestrian or a vehicle is in view of the back up camera, there is no warning signal to alert them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456805March 15, 2022
VEHICLE SPEED CONTROL
When driving with the automatic cruise control engaged it sometimes reads country road signs as speed limit signs. When I turn onto Dakota County road 85,as an example, it reads it as 85mph and accelerates to 85mph. I have to cancel the cruise to stop it. The speed limit that is shown on the instrument panel also changes to 85mph. The actual speed limit is 55mph. This has happened several times and on other roads.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456489March 13, 2022
AIR BAGS
On Dec. 26, 2021, I was in a collision with another vehicle and the driver side airbag failed to activate. I suffered a fractured sternum as a result. The car was a total loss, sent to a yard and sold. I don’t know if it is available for inspection. The police report states the air bags were deployed, but only the bottom one was and not the top one. I have a photo of the steering wheel which says “airbag” and shows it did not activate. My insurance company is Allstate and deemed the car a total loss.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11455958March 9, 2022
POWER TRAIN
The transmission issues has made me stuck at gas stations and other random places at night leaving me with no help
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455580March 7, 2022
STRUCTURE:BODY:BUMPERS:ACTIVE SHUTTERS/GRILL
The contact owns a 2021 Ford Escape. The contact stated that while driving at 70 MPH, there was an abnormal noise coming from the front end of the vehicle. The vehicle was taken to a dealer where it was diagnosed a floorboard failure. The contact continued to drive the vehicle and the failure persisted. The vehicle was taken to numerous dealers where the failure was unable to be detected. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454276February 26, 2022
STEERING
We bought a new 2021 Ford Escape and within 2 weeks I noticed the steering would occasionally lock up for a few seconds when making a turn. It got worse over the week and at one turn I had to force the wheel back by using both hands on one side of the wheel causing a grinding sound. I would have driven up onto the sidewalk if I couldn't get it to come back. Brought it to the dealer's service center and was told by the service manager "this is a known issue (something in the steering column disintegrating) and they had fixed this same issue plenty of times before. The have changed the design of the steering column, but did not know if this car had one of the old steering columns or the new ones." There was no warning what-so-ever. I question if this was a known issue, why was there no recall and why wasn't this checked before the car was sold. Someone could have been seriously injured or killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453542February 22, 2022
SERVICE BRAKES
The brakes are extremely loud when backing in the morning. I also notice what I would consider a longer breaking time thar I thought was related to the regenerative breaking system. I brought it in once to be looked at and Ford Tallahassee said its fine. It is not.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453173February 21, 2022
SERVICE BRAKES, UNKNOWN OR OTHER
Brakes failed and vehicle was totaled
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11453130February 20, 2022
UNKNOWN OR OTHER
It was a four month old car. I was driving and the engine coolant light came on. I traveled an additional 1/4 of a mile and another driver pulled up next to me and said that my car was on fire. I pulled off to the side of the road, and within about a minute, the entire car was engulfed in flames. I was fortunate to get out of the vehicle uninjured, and I promptly notified the deal of what had happened.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11452416February 17, 2022
SERVICE BRAKES
1) Flapping noise from left front brake. New car with less than 3,300 miles on it. Taken to dealer. Found to have BOTH front brake rotors warped. 2) Dealer STILL has not contacted us about parts availability for recall on brakes (Nov 2021) Please note that this is the 3rd complaint filed on the same vehicle. Other complaint numbers are 11452046 and 11452039.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452046February 15, 2022
SUSPENSION, WHEELS
Felt sudden, hard bang under left foot while driving approx. 40 MPH. Car then lost control. Driver steered to right to get off road, hitting a curb in the process. Found broken left front axle when finally able to stop the car. There were NO obstacles or potholes to cause this accident (photos).
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11452039February 15, 2022
VISIBILITY/WIPER
Passenger wiper arm comes loose and does not maintain position, causing wiper to either not work at all or misalign and cross the driver side wiper. Result is impaired visibility. Both episodes occurred in winter weather. Have had two episodes so far (1/12/22, 2/11/22) both requiring dealer service to re-align wipers to factory spec and tighten. On 2/11/22 both wipers became entangled during freeway driving, destroying both wiper blades and causing dangerous driving conditions due to poor visibility in rainy conditions. On 1/12/12 the dealer's service adviser showed owner location of the screw that holds wiper, and advised that when it comes loose, here's how to tighten it then come to dealer for it to be returned to factory spec. On 2/11/22 the dealer's service tech blamed driver for using windshield wipers "with powerful motors" when it is rainy/icy outside.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449028January 26, 2022
SERVICE BRAKES
I was coming to a stop at a red light when my brakes began to get hard to the point to where I couldn’t press them down. I then rear ended another vehicle. It seems to me that the power brakes might have failed. After crashing my brakes seem to go back to normal but still felt abnormally stiff. There was no injuries in the accident. The car is under an open recall stating this exact problem. I contacted our local dealer the day I found out about the recall and they told me that the car was to drive and parts would not be available until the 2nd Quarter of 2022. The recall also states that it only happened under certain circumstances. I will not be driving the vehicle until after recall is fixed because it is an unsafe vehicle to drive due to not knowing when the brakes might fail again.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Escape