Ford Escape Complaints (2021)

498 consumer complaints on file.

#11534618July 26, 2023
STRUCTURE:BODY
The spot welds in the front driver's side door have failed, the door makes a loud popping noise when opening or closing the door, and the window has difficulty going up and down. The vehicle would be available for inspection. An internet search of this problem has indicated that my door could come open without warning. I have taken the vehicle to a body shop who have confirmed the spot welds have failed. The door began to make a slight creaking noise about 2 weeks prior to my noticing the spot welds had failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533002July 18, 2023
STRUCTURE:BODY
The door weld on the door is causing it to pop when you open and close the door.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532547July 16, 2023
STRUCTURE:BODY
In the fall of 2022, the driver door on my 2021 Ford Escape would not close properly and I took to the Ford Dealership as I told them it felt unsafe as I felt the door wanted to fall off when driving as the door was physically moving in and out. They laughed at me and said that would never happen. After two visits, they realized the weld had broken on the door and said they would order a new one. They said they had never seen that on a passenger vehicle. It took 12 weeks for the door to arrive and they first said they would cover the rental vehicle and then came back the next day and said they would not cover a rental vehicle even when I said I felt unsafe driving it. So I kept driving it because it was my only vehicle. Ford Corporate tried to charge me $571.00 to pay for my part of the repair. They also dismissed that it was a larger problem. I have documentation regarding these interactions. The dealer stepped in and covered my portion of the repair. After they replaced the door, I reported the door appeared to be falling of the hinges and they investigated and said because they do not replace doors at the dealership often, they improperly installed the door as one of the hinge bolts was already missing. In April, 2023, I traded my 2021 Escape in for a 2022 Escape as I did not feel safe because of the door and the dealer agreed. It cost an additional $5,000 to get out of the lease, but it was worth my safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532280July 14, 2023
STRUCTURE:BODY
I have a Certified 21 Ford Escape Hybrid - I opened the drivers side door and the 3 welds to the hinge broke. The internet stated this is a common safety issue. It was a past recall with Ford. Ford is not honoring their quality, and refuses to fix the issue. Even the dealer admitted it is a common safety issue. The case number with [XXX] / Ford Motor Company [XXX] / [XXX] will not return calls, and I've been reaching out for 2 weeks. [XXX] a supervisor admitted this was a recall issue but my car escape isn't on the list... The dealer is trying to charge over $4000 to repair 3 welds. Please help, I don't feel safe with the door broken INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531598July 11, 2023
UNKNOWN OR OTHER
I was just sent A report on the issues with the door of the 2021 Ford Escape. I live in Dallas Tx. I purchased my Ford Escape in 2021 and in the past month I have had so many issues until I don't know where to start. One is currently the door issue; I heard a pop then a knocking, then a grinding then the door would not close. I was told the bracket needs to be replaced and that I would have to pay for the repairs. Because of what is happening with the door I can't let my window down because it either goes back up slowly or will go down when I am pushing for it to go up, or it will not go back up at all. I've been fighting with the dealership they are saying I will have to pay for the repairs. I Filed a complaint with customer relations but was not given a claim number but was told they might or might not respond back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531373July 10, 2023
UNKNOWN OR OTHER
Ford is not recalling their ford escape and broncos. I tired to get my state inspection done at two places for my 2021 ford escape and was told that they can not connect to the system due to faulty programs from ford. I was told to go to ford and they wanted ti charge me $199.99 to update the faulty software. They said it is a known problem and ford isn’t/hasn’t recalled it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530747July 6, 2023
ENGINE
The contact owns a 2021 Ford Escape The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530554July 5, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: WARNINGS
Car flashed collision warning on highway going 60MPH. No cars were nearby as car continued warning. Cars brakes kicked in and I was eventually able to override this and steer out of a collision with other vehicles. Car flashed a bunch of codes and dealer did system reboot.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527147June 15, 2023
POWER TRAIN, SERVICE BRAKES
2021 escape purchased on 10/12/21. By the end of October my vehicle began stalling while driving. The transmission was unable to change gears when the vehicle was accelerating or decelerating. While making a right turn my vehicle almost stalled out in front of the oncoming traffic but at the last minute the car accelerated. Next the vehicle started jerking when placed in reverse. When put in reverse a loud grinding sound and jolting / jumping would occur. The jolt and noise sounded and felt like someone had rear ended the vehicle the moment it was placed in reverse. On 11/6/21 while sitting in traffic I smelled something burning and it seemed to be coming from under my hood. Once I arrived to my destination I opened my hood and looked for any signs of a fire /burning but didn’t notice anything unusual. No warnings were displayed on my vehicle so I brushed it off. Finally on 11/18/21 at 2,965 miles my vehicles powertrain failed. After starting my vehicle and putting it in reverse a loud grinding sound and jump occurred. Once in drive the vehicle began to jerk and had difficulty accelerating. By the time I exited the parking lot a power train failure notice was displayed. Ford replaced the transmission and everything was obviously under warranty. The Ford Pass service record stated the following services were performed: transmission, clutch, axel, other. It is my understanding the entire transmission was replaced. These issues were and still are very concerning given the fact a brand new car experienced power train failure after 2,965 miles. 6/15/23: brakes are ridiculously loud when braking in reverse, brakes make grinding/ scrubbing sound, black break dust on back rims, oh and a new recall for possible fuel injector crack. Rather than addressing the actual fuel injector problem Ford will install a drainage tube to divert fuel away from the engine (*if/ when the fuel injector cracks) and add engenie software to alert drivers when fuel rail pressure has dropped.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526679June 12, 2023
STRUCTURE:BODY
At 38,000 miles I got into my car and it started making a popping noise on my drivers side door when opening it and closing it. After further inspection, I cannot put my window down and I am met with resistance whenever trying to open or close it. This poses safety concerns in the event of a car crash. Apparently this is not a recall item at this time and I am awaiting my dealership to even see if it’s covered as it is past 36,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526216June 9, 2023
SUSPENSION
I was driving and turned right and the issue started. Pulled over to a safe place and notice d rear wheel bracket was broken. Towed to dealer. The dealer insisted I hit something I did not. The car has less than 8600 miles. I could not believe this was not covered under warranty. In addition, the fuel injection recall there are no parts available and waiting list. I am trading the car in as this is the second time the car has broken down on the roadside. I no longer feel safe in the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525510June 5, 2023
SERVICE BRAKES, UNKNOWN OR OTHER
I bought my 2021 Ford Escape in June 2021 new. Shortly after I bought it, I started to hear a really loud screeching sound, very similar to a train coming to a screeching halt, whenever I reversed my car. I brought it into an Illinois ford dealership and they said nothing was wrong with it. Shortly thereafter, I received a notice in the mail about a warranty for the back brakes. Thinking that I solved my issue, I brought my car into a different dealership in Michigan and had them fix the brake pads. To my dismay and frustration, the brakes still made the terrible sound. I asked the folks why it was still making that sound and they said it was normal. A car backing up should never make that sound. Not only is it terrible sounding but it seems like a major safety concern. The Michigan dealership said that the brakes can make a squealing noise anytime their is condensation on the brake pads, mainly due to the fact that the brakes/brake pads have some sort of metal material in them. I decided to move up the food chain and call the corporate ford office but they couldn’t help me either. Which brought me to filing a formal complaint and seeing what you all can do to help me out. There are several folks out their on the internet that are having the same loud squealing noise as me and are being told it is “nothing wrong.” But a normal car SHOULD NOT BE making those sounds. Please let me know if you can assist.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525162June 3, 2023
AIR BAGS, SEAT BELTS, ENGINE
The car shakes while the car is in idle. The car displays an illuminated crossed out child car seat and the word “on”. These two alerts do not turn off. Even though there is no one seated in a back and two adults are seated in the front seats. It also leaks fluid. I have an appointment with a ford dealer this Tuesday and I already contacted the ford corporate office. #CA********
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522699May 18, 2023
STRUCTURE:BODY, SERVICE BRAKES
since I have owned this SUV the break has been bad I have taken it in with no help from ford now the weld on my drive side door has broken away from the frame. ford has told me that there nothing they can do about it, and I have to pay for the repairs. i have had the car for 2 1/2 years and i have read on line that this has happen to a lot of people
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522472May 17, 2023
ENGINE
No incident, but complaint regarding Ford's untimely correction of safety recall 22S73, NHTSA Recall 22V859. Recall notice sent in January 2023; thus far Ford (Woody Anderson Ford, Huntsville, AL) is totally noncommittal in terms of a likely correction date. Based upon data from this Ford dealership, corrective action could be as late as Fall/Winter 2023. Ford should be responsible for allotting adequate resources to this safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521531May 11, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521526May 11, 2023
FUEL/PROPULSION SYSTEM
Received two notices that their is a recall on my Ford Escape. Scheduled the recall with the Ford dealership. the dealership said there is a waiting list, and they only receive 10 parts a month to replace the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521500May 11, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520630May 5, 2023
ENGINE, FUEL/PROPULSION SYSTEM
The vehicle still has not been serviced due to the dealerships informing me that they do not have the parts even though I received notice that the parts were in stock.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518990April 25, 2023
UNKNOWN OR OTHER
I have called the place where I’ve bought my car several times to see if they could get the recall fixed yet, they keep saying they do not currently have the parts yet but I have read where the parts should now be available. I have been waiting several months for this issue to be fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Escape