Ford Escape Complaints (2021)

498 consumer complaints on file.

#11552244October 27, 2023
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
The contact owns a 2021 Ford Escape. The contact stated that the front driver's side window failed to go up or roll down. Additionally, the contact stated that while the vehicle was parked, he opened the front driver's side door, and the door flew open as if there was an internal fracture. The contact also stated that he had to slam the door to close the door securely, and there were holes near the door latching point. The vehicle was taken to the dealer, where it was determined that the door needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Action Number: PE23013 (Structure). The manufacturer was not notified of the failure. The failure mileage was approximately 98,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551992October 26, 2023
ENGINE
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551360October 23, 2023
STRUCTURE:BODY
*corporate vehicle The check arm for our driver's side door appears to have separated from the frame. Our door feels like it may fall off. If our door falls off, we feel there are safety concerns (can list later if needed). Our story seems to corroborate many other complaints on this website.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551316October 23, 2023
STRUCTURE:BODY
Door started cracking. Next day door made a loud crack and my door would not shut. I had to take it to my garage because Ford Manderbach Ford in Hamburg PA would not cover it due to no recall. My garage put door back together and spot welded everything back together. My bill was $95.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550695October 18, 2023
STRUCTURE:BODY:DOOR
The contact owns a 2021 Ford Escape. The contact stated that when he was exiting the vehicle and opened the front driver's side door, he heard a popping sound. The contact stated that the front driver's side window was inoperable, the window would not go up or down. The vehicle was taken to the dealer. The vehicle was diagnosed with a fractured check arm. The vehicle was not repaired. The manufacturer was made aware of the failure and they provided no assistance. The failure mileage was approximately 43,294.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550694October 18, 2023
STRUCTURE
The contact owns a 2021 Ford Escape. The contact stated while opening the front driver's side door of the vehicle, the door made an abnormal popping sound. The contact stated while opening the door for a second time, the door made an abnormal grinding sound. The contact stated that the front driver's side door check arm weld had fractured internally, which prevented the window from rolling up and down as needed. Additionally, the door failed to close as intended and made an abnormal clicking sound while opening. The vehicle was taken to the dealer, who determined that the front driver's side door check arm weld had fractured internally. The vehicle was not repaired. The contact related the failure to NHTSA Action Number: PE23013 (Structure). The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 43,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550686October 18, 2023
STRUCTURE:BODY
The door check in the drivers door snapped after two years. Ford is not willing to take care of the situation but this is a known issue. Since this item has to do with the door and door latching, I do not feel comfortable driving my vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550338October 17, 2023
STRUCTURE:BODY
Drivers side door is making a popping sound and piece on the inside part(plate?) of the door is moving when the door closes. Passenger side has the same part but it does not move or make noise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550303October 16, 2023
STRUCTURE:BODY
Drivers side front door making creaking noise upon opening and closing. Does not properly close after 3 days since initial noise was noticed. Window does not go down. Believed to be faulty spot weld due to Fords negligence
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550050October 15, 2023
STRUCTURE:BODY
Drivers door limiter broke away from the door creating an issue opening and closing the door. Also unable to roll the drivers window down very far.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549385October 11, 2023
STRUCTURE:BODY
Left door weld broke. Making a popping noise. The window will not go up or down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549254October 10, 2023
STRUCTURE:BODY:DOOR
The contact owns a 2021 Ford Escape. The contact stated that while parked, the driver's side door hinge had fractured which caused the contact to not be able to open the door or roll the window open. No warning light was illuminated. The vehicle was taken to a Ford dealer to be diagnosed. The contact was informed that the door needed to be replaced. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548460October 5, 2023
STRUCTURE:BODY
The door weld seems to have come off and causes the door to not latch properly and I cannot roll my window down this is a problem on both driver and passenger side. It appears there is a loose weld in the doors.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548050October 3, 2023
STRUCTURE:BODY
Upon opening the driver side door there was a pop. Every time the door has been opened to appx 50% full width the same popping noise occurs. The weld is popped in the hinge but this is not visible without taking the door apart. The door will close properly and the window works at this time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547412September 29, 2023
STRUCTURE:BODY
Driver door popping do to spot welds broke on door check/limiter
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546836September 27, 2023
UNKNOWN OR OTHER
My drivers side door was squeaking and then started popping. The other day it made a loud pop and now I can hardly open and close the door. My window will also not go up and down. So I have read there are many Escapes with this problem and it is a known problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546584September 26, 2023
STRUCTURE:BODY, UNKNOWN OR OTHER
Door Weld is broken in drivers door. Extended warranty with EasyCare will not cover it. It is a known issue with this vehicle. How do we get it fixed, without spending out of pocket to fix Ford's issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545575September 20, 2023
STRUCTURE:BODY
Spot welds failed in the check arm bracket for the driver door.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545302September 18, 2023
STRUCTURE:BODY
Front drivers side door suddenly started making crunching sound when opening. There was no damage, accident, warning or any other incident that proceeded it. It was working normally and then it wasn’t. It is a safety issue because the door doesn’t open fully and the window and door locks do also not work properly. Window will roll down but not up which makes it impossible to secure vehicle. Cannot open locked door with remote, must manually unlock from passenger side. Could be dangerous if needing to get in vehicle quickly. Was taken to Ford dealer who said door needed to be replaced but didn’t have a body shop and left it to us to figure out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544663September 15, 2023
STRUCTURE:BODY
The door check arm on the driver's side door weld broke. Before it happened, it would make a noise when closing before it broke. The dealer has confirmed it and wants to replace the whole door. I would be required to pay for it plus the painting of the door. I have found that this problem has happened before. This issue is a safety problem and should be a recall. There was no accident. This part was failing for 3 to 4 weeks. I had no clue the part was failing. The car is currently at the dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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