Ford Escape Complaints (2021)

498 consumer complaints on file.

#11567441January 24, 2024
STRUCTURE:BODY:DOOR
The contact owns a 2021 Ford Escape. The contact stated that the front driver’s side door was very difficult to open and close. Additionally, the window would not properly roll up or down. The contact stated that the failure progressed, and the door could not be opened from inside the vehicle. The vehicle was taken to the local dealer and the contact was informed that the door needed to be replaced. The door was replaced; however, the failure reoccurred a year after the repair. The manufacturer was not notified of the failure. The failure mileage was 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566934January 22, 2024
STRUCTURE:BODY
On the drivers side door, all of the rivets / welding have broken off creating a cracking / breaking sound every time the door opens. The door also will not stay open on its own, and often times will not open completely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564983January 11, 2024
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
The contact owns a 2021 Ford Escape. The contact stated while driving from a complete stop, the vehicle started shuddering. There was no warning light illuminated. The contact stated that the failure occurred while driving at various speeds. The vehicle was taken to the dealer, where it was diagnosed that there was an internal transmission failure caused by the torque converter shudder. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564725January 10, 2024
STRUCTURE:BODY
This is 1 of 3 2020 - 2021 Ford Escapes that my company owns and is affected by this known issue with NHTSA and Ford Motor Company as it relates to Ford Technical Service Bulletin (TSB) SSM 50150. The spot welds at the check arm attachment points on the driver door have failed. This has lead to a horrible noise and feeling when opening and closing our door. Sometimes the door does not shut all the way making this a safety issue. The door is now hard to open and close. The window is also inoperable as it either won't roll down at all or, if it does roll down, it will now roll back up. This issue has been inspected by 2 dealerships and they are not allowing our PremiumCARE extended Warranty to cover this. We have had 10's of Escapes with 100,000+ miles and this has never been an issue. This has occurred in this 2021 Escape and 2 of our other 2020 Ford Escapes (I will file complaints separately for them so NHTSA understands this is a massive issue Ford needs to fix ASAP and reimburse any customers who have paid out of pocket to get this fixed). NHTSA needs to issue a recall immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564422January 9, 2024
ENGINE
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564217January 8, 2024
STRUCTURE:BODY
drivers side door hinge broke, making it difficult to enter/exit the vehicle. Note: was NOT due to any high wind or carelessness on my part. Took to dealer this morning and they need to have BODY SHOP make repair!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563447January 4, 2024
STRUCTURE:BODY
Passenger door hitch weld came off. I can’t open the door all the way and the window can’t be open..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563227January 3, 2024
UNKNOWN OR OTHER
Recall has yet to be repaired despite it being recalled for 7 months and a remedy was supposed to be available two months ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562931January 1, 2024
ENGINE, VEHICLE SPEED CONTROL
METAL-TO-METAL CLANK TO ENGINE. This is the last incident that occurred while traveling to my job in Richmond, Virginia and back home to Fredericksburg, Virginia on 12/20/23. I traveled a total of 100 miles that day. I have reported this same issue previously 4 times to Sheehy Ford of Ashland in Ashland, Virginia to the Service Shop Associates where I purchase my vehicle. They told me to continue to drive my vehicle but I explain to them that Ford was suppose to have a remedy by October of 2023 but nothing happened. My car continues to get worse and my 3 year warranty to my vehicle is up in March of 2024. As a consumer I should not have to be put in this position. This is not only unfair but dangerous to travel on the highway. I should of been given a new vehicle and Ford Motor Company should be responsible to not allowing for this to continue. I am respectfully asking you have Ford Motor Company to furnish me a new vehicle or give me an additional 3 year warranty on my vehicle with no additional costs. This burden should not be put onto the consumer and even if they find a remedy there is no guarantee this will resolve the problem. I will be contacting legal counsel and patiently awaiting your response. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562782December 30, 2023
ENGINE, FUEL/PROPULSION SYSTEM
I am worried that this vehicle's engine could die, proceed to leak oil and fuel and combust, leaving a burning husk that should've been repaired three months ago. The open recall was set to conclude, per Ford, in October 2023. It is now New Year's with no resolution. I do not want to drive a tinderbox.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562555December 29, 2023
STRUCTURE:BODY:DOOR
The contact owns a 2021 Ford Escape. The contact stated that the front driver's and passenger's side doors failed to close properly. The contact had to forcefully close the doors. The vehicle was taken to an independent mechanic, who diagnosed that the front driver's and passenger's door welds had fractured. The independent mechanic replaced the front driver's and passenger's side door check arms. The contact stated that the front driver's side door check arm was previously replaced; however, the failure recurred. The manufacturer was made aware of the failure and a case was opened. The manufacturer advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 97,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562284December 28, 2023
STRUCTURE:BODY
Day after purchase of car, door was making noise. Took it to location ford dealer only to be told it's the door check welds and it's $3k+ to replace the entire door. It's gotten so bad, I have to force door to shut.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562201December 27, 2023
STRUCTURE:BODY
Door is cracking only at 38k miles and the thing pops when I open and shut it on drivers side sounds like it’s going to fall right off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561887December 26, 2023
STRUCTURE:BODY
The driver's side door suddenly made a large popping noise when I opened it one day. Since then, it continues to make this noise and sometimes won't close all the way. The driver's side window has also stopped working properly. It will go down just a couple of inches and stop - fortunately, it's been able to go back up but it seems to struggle so much to close that I just don't use it anymore on the chance that it won't go up at all. I looked online for suggestions and discovered that I am not the only one with this problem. I cannot afford to repair it, so I am just living with it and hope that it will close every time I use it. I am careful to make sure the door seems to be connected on the times it struggles to close properly so that it won't open while I'm driving. I can't use drive thrus anymore as the window doesn't work and the door is risky to close right. I see that an investigation has been opened and I would like to make you aware that I'm having the very same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560348December 15, 2023
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
The contact's brother owns a 2021 Ford Escape. The contact stated that the front driver's side door made an abnormally loud sound while opening. Additionally, the contact stated that the spot welds on the check arm bracket were fractured. The contact stated that the front driver's side door could only be closed from the inside while raising the check arm. The contact related the failure to NHTSA Action Number: PE23013 (Structure). The dealer was notified of the failure and charged and diagnostic fee. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560037December 14, 2023
ENGINE
Ford issued a recall #23V380. I received a notification letter from Ford back in June 2023. To this date, Ford has not offered a resolution to this problem. I do not feel safe having a vehicle that can catch fire either driving, or in my driveway/garage. Ford needs to step up and either refund customers their money, or replace the engines in these cars ASAP. Ford has a bad product here and this is unacceptable on their behalf.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559900December 13, 2023
ENGINE
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559966December 13, 2023
UNKNOWN OR OTHER
The drivers door check arm spot welds failed. Ref - PE23013
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559864December 13, 2023
STRUCTURE:BODY, UNKNOWN OR OTHER
driver side door check bracket, makes cracking , crunching noise feels /sounds like it is ready to fall off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558721December 6, 2023
ENGINE
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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