Ford Escape Complaints (2021)

498 consumer complaints on file.

#11574185February 27, 2024
STRUCTURE:BODY
Driver door check arm bracket welds broke in door
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573668February 23, 2024
STRUCTURE:BODY
The door stop arm welds broke on drivers side door. I cannot roll down window because of this failure on ford's part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573545February 23, 2024
STRUCTURE:BODY
2-23-24 2021 Gold Ford Escape AKA Goldie Purchased on 9-8-23 Miles at purchase 52,771 Current miles 60,054 2-22-24 I took my daughter to school. When I opened the door I heard a popping noise. When I got home I open the door to get out and heard a really big POP. I went to close the door it would not close. I gently tried to close it again but stopped because I did not want to make matters worse. I called a tow truck. The driver mentioned the door check was broken. My service advisor called to let me know the spot wells and door check were broken. She said I would have to take to body shop. My escape is available for inspection. I took Goldie to body shop 2-23-24. Advisor took pictures and said he would have technician look at it then send me a quote. He mentioned I may need a new door. After getting home I did some research on my issue and found the same issues are currently ongoing and Ford has not announces any solution to the matter. After reading the same issues online I am afraid to drive it. Anything faulty with a door in unsafe for me, my family and anyone else. The dealership I purchased Goldie from is aware of the issue because I had it towed there. The body shop knows because I went there and he took pictures to get me an estimate. The popping noise is all I heard which began est. 2-20-24
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573347February 22, 2024
STRUCTURE
The contact owns a 2021 Ford Escape. That contact stated that there was an abnormal clicking sound coming from the front driver’s side door. Upon inspection of the door, the contact observed that the door hinge attachment point had detached. The vehicle was taken to a dealer where an inspection confirmed that the seem weld inside the door had fractured and the door needed to be replaced. After investigating the failure, the contact related the failure to NHTSA Action Number: PE23013 (Structure). The manufacturer was notified of the failure and a case was filed. The vehicle was not repaired. The failure mileage was 38,584.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573174February 21, 2024
STRUCTURE:BODY
I reported a known critical safety issue regarding my 2021 Ford Escape Hybrid to Ford Motor Company and the dealer on 2/21/2024. I requested they repair this widespread issue to them requesting a free repair but they refused. This defect is also documented in Ford Service Bulletin SSM-50150. The issue is that there is a potential defect in the front door weld, which may cause the door to unexpectedly open while the vehicle is in motion, posing a significant safety risk to the driver, passengers, and other road users. My door pops and creaks and squeals every time the door is opened and the hinge seizes up. This is an operational as well as a safety issue, and the door has been reported in other cases to come open unexpectedly as there is a defect in the weld on the hinge of the driver door.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572796February 19, 2024
ENGINE, FUEL/PROPULSION SYSTEM
We stopped driving this vehicle when notice was sent about the possible engine fire. We are appalled that Ford has provided no fix for this for 9 months (May 2023 to Feb 2024, the time of this complaint). We contacted a Lemon Law lawyer but there's no protection unless the engine were to malfunction. Tell me: Would you want to drive your kids in a vehicle with an engine that could explode into flames without notice? We've lost $12,000 so far: $6,000 paying the loan + dmv/insurance on the Ford and another $6,000 for the same for a replacement vehicle. Cannot do PNO bec of lien.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572280February 16, 2024
FUEL/PROPULSION SYSTEM, STRUCTURE:BODY
I was issued a letter back in June 2023 on this recall. Parts were supposed to be available by October 2023. It is now almost March of 2024 with no remedy
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572182February 15, 2024
ENGINE
My family was driving on the highway to a sports event when the engine started making a high revving sound. We were driving up a hill at around 70mph and in response to the engine noise, slowed the vehicle to a stop and turned off the engine. The vehicle was towed to a Ford service center where we were told that the engine was completely out of oil and had been destroyed. We did not get any alerts or warnings from the vehicle prior to the high revving sound. According to Ford recall 23S27 and NHTSA recall 23V380, this is a known issue and could have put our family at significant risk. We spoke to many people at Ford but they denied warranty coverage due to "improper oil filter installation". We were without our vehicle for 2 months before we decided to have another mechanic give an estimate and complete the repairs. The repair was a full engine replacement costing $7,000+. Ford has since refused to reimburse us for the repair costs. The incident occurred on 10/6/23 with around 52,000 miles. The vehicle was purchased new on 10/24/21.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571855February 14, 2024
ENGINE
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571880February 14, 2024
ENGINE
There has been a recall on the engine for this car for almost a year at this point. The original estimated date for the parts to come in to be able to fix this was October 2023. I received a new notice yesterday that a remedy is not expected until MAYBE quarter of 2024. This is the second Escape I have had with engine issues. (Previously owned a 2019 Ford Escape that the engine DID fail on). I no longer feel safe driving this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572009February 14, 2024
UNKNOWN OR OTHER
The Door Hinge Welds came un done on the front drivers door owned car for less than 2 years bought brand new
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571676February 13, 2024
ENGINE
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571584February 13, 2024
ENGINE
My vehicle has not malfunctioned. However, a safety recall was issued for this vehicle with a completion date of October 2023. As of February 2024, the problem has not been solved. I am submitting this complaint in connection with NHTSA’s notice that vehicle owners can submit a complaint if a recall solution is not provided in a timely manner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571537February 12, 2024
STRUCTURE
The contact owns a 2021 Ford Escape. That contact stated that while attempting to enter the vehicle, the driver's side door failed to open as intended. After a visual inspection, the contact observed that the door hinge attachment point had detached. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Action Number: PE23013 (Structure). The manufacturer was notified of the failure, and a case was opened. The failure mileage was 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571342February 11, 2024
ENGINE
I received a recall notice for my vehicle in June 2023 for an engine issue that could result in engine failure, including fire (recall 22V380), in which I was told to expect parts to be available for a repair in October 2023. I have placed follow-up calls with the Ford dealership and am still being told the parts for the repair are not available and there is no updated expected time for parts to be available. At this point, it has been about 8 months since receiving notice of the recall and Ford has no knowledge of when a repair may be available. This complaint is specifically regarding the lack of information and repair available regarding this recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571090February 9, 2024
STRUCTURE:BODY
The door has spot wells I believe 6 total. 2 of them so far have come undone. It is the welds for the bracket that keeps the door from flying open.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570315February 6, 2024
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
The contact owns a 2021 Ford Escape. The contact stated while attempting to close the front driver’s side door, but the door check arm was no longer attached to the door, preventing the door from closing securely. No warning light was illuminated. The contact took the vehicle to the dealer, but the vehicle was not repaired due to the cost. The manufacturer was made aware of the failure. The approximate failure mileage was 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569098January 31, 2024
STRUCTURE:BODY
Driver door hinge is not welded properly and when driving door opens
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568568January 29, 2024
ENGINE, ELECTRICAL SYSTEM
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle occasionally failed to start. The contact also stated that while driving at 20-25 MPH, the vehicle shutoff unintendedly. The vehicle was coasted to the side of the road and restarted; however, the "Check Engine" warning light was illuminated. The failure had occurred approximately 3 to 4 times. The dealer was taken to the dealer where it was diagnosed and determined that the battery had failed. The battery was replaced. The manufacturer was made aware of the failure. The contact had not experienced a failure. The failure mileage was 32,200. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568417January 29, 2024
ENGINE
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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