Ford Escape Complaints (2021)

498 consumer complaints on file.

#11583767April 18, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
vehicle was recalled 11+ months ago, but no remedy as yet been found. If the issue was so serious, why no repair procedure has been determined?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583581April 17, 2024
UNKNOWN OR OTHER
I noticed the door opening hard and making noise. Car parked at home, no accidents or dents. The Door Hinge weld has come disconnected. Tech confirmed on 4/10/2024. Car is still under factory warranty with 33,719 miles. Tech picked up car and brought back with no fix. Tech verified concern, returned vehicle with note Ford Advance Notice for the concern. And when consumer gets the recall notice they will contact me to fix it. In the meantime my warranty is nearly expired and they would not repair it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583337April 16, 2024
ENGINE, STRUCTURE, STEERING
The contact owns a 2021 Ford Escape. The contact stated while driving at various speeds, the vehicle was veering to the right independently. The vehicle was taken to the dealer, where both the rear shock absorbers and the front passenger's side tie rod were replaced. Additionally, the contact stated while driving 60 MPH and at higher speeds, the front end of the vehicle was vibrating. The contact stated that upon inspecting the vehicle while parked, she opened the hood and noticed that the engine was vibrating significantly while running. The contact stated that she also noticed a black stain on the engine. The vehicle was taken to a second dealer Casco Bay Ford1 (213 US-1, Yarmouth, ME 04096), and to a third dealer Rowe Ford Sales (91 Main St, Westbrook, ME 04092), where the contact was informed that the engine was operating as designed. The vehicle was not diagnosed or repaired. The failure mileage was approximately 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582564April 12, 2024
ENGINE
I formally request an investigation on the reason for delay and reporting of incidents occured. Recall notice 23S27 / 23V380 is going on ONE YEAR and STILL NO REMEDY! FordPass recall incomplete, remedy not yet available. If my engine catches on fire and I can't get my newborn out of the car seat in time and anyone is hurt or injured as a result of this incompetence then what? My vehicle is now leaking oil and it can be smelled in the passenger compartment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582645April 12, 2024
ENGINE
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582227April 10, 2024
ENGINE
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581880April 9, 2024
STRUCTURE:BODY:DOOR
The contact owns a 2021 Ford Escape. The contact stated that when the driver's side door was opened, there was a loud banging sound coming from the door. The vehicle was taken to the dealer where it was diagnosed with fractured spot welds. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579589March 26, 2024
STRUCTURE:BODY
Driver side door hinge pops when opening and closing. Spoke to a Ford dealer and since we are now just over 36,000 miles, our warranty is out. Concerned the door will not close/open or open while in motion. Need to drive this vehicle to work everyday.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579302March 25, 2024
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
The contact owns a 2021 Ford Escape. The contact stated that the front driver’s side door failed to open wide as designed. Additionally, the front driver’s side window failed to roll down as needed. The contact stated that upon conducting a visual inspection of the vehicle, her husband noticed that the door welds between the door check arm bracket and the door frame had fractured and detached. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578783March 21, 2024
ENGINE
This repair fix was suppose to be available by October 2023. We are still waiting, and it seems that this could be a dangerous situation if the car stops running and oil is released and a fire starts. Our local Ford dealership seems to be in the dark about when a fix will be available. Maybe the NHTSA needs to urge Ford to hurry up and find the fix for this situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577717March 16, 2024
ELECTRICAL SYSTEM, POWER TRAIN
My battery has died and needed replaced, there are transmission issues related to the recall and the power train failing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577252March 13, 2024
ENGINE, UNKNOWN OR OTHER, POWER TRAIN:AUTOMATIC TRANSMISSION
Front windshield is prone to crack. I have had to replace 5 windshields since I first purchased the vehicle. It is a known documented issue. Assuming aerodynamics is the issue and can cause more than the reasonable amount of cracked windshields. Valve body and transmission went out at 100,243 miles. All requested/required regular maintenance was completed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576784March 12, 2024
ENGINE
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576832March 12, 2024
ENGINE
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576535March 11, 2024
STRUCTURE:BODY
The six Spot welds on the driver's door failed. The hinge bracket is adrift inside the car door. Al Packer Ford body shop advised this is a common flaw in the 2021 Ford Escapes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575604March 5, 2024
ENGINE
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine). The contact stated that on three separate occasions, while driving at various speeds, there was an abnormal burning odor coming from the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure and a complaint was filed. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575539March 5, 2024
STRUCTURE:BODY
Door check bracket detaches from driver door when it is opened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575129March 3, 2024
STRUCTURE:BODY
Driver door spot welds broken. Lot of noise opening door. Sounds like ready to fall off. Understand it has been reported by numerous others.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574582February 28, 2024
STRUCTURE:BODY
Door hinge on driver side front came loose from weld and won’t let window roll down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574572February 28, 2024
STRUCTURE
The contact owns a 2021 Ford Escape. The contact stated that upon entering the vehicle, he heard an abnormal clicking sound coming from the door. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the door check arm attachment point. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Action Number: PE23013 (Structure). The failure mileage was 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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