Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11042596November 2, 2017
UNKNOWN OR OTHER
SUN ROOF EXPLODED WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039471October 24, 2017
POWER TRAIN
I BOUGHT THIS 2017 FORD ESCAPE SE ECOBOOST 4WD IN FEBRUARY, AND SINCE THEN EVERY TIME I CHANGE GEARS FROM PARK TO REVERSE, I HEAR A ROUGH 'THUD' NOISE FROM THE REAR. I ONLY HAPPENS WHEN I GO IN REVERSE AND IT NEVER HAPPENS WHILE THE ESCAPE IS IN DRIVE WHILE IN MOTION. IT HAPPENS OFTEN HEARING A HARD KNOCK WHEN GOING IN REVERSE. SINCE THIS IS A 4WD ESCAPE, IM THINKING ITS COMING FROM THE REAR DIFFERENTIAL WHEN THE REAR WHEELS ARE 'KICKED' INTO GEAR USING THE REAR WHEELS POWER TO PULL IT IN REVERSE. IT DOES HAVE 'INTELLIGENT 4WD' WHERE WHEN THE ESCAPE IS DRIVING ON NORMAL ROADS, THE FRONT WHEELS ARE ONLY ACTIVE, BUT THEN ALL FOUR WHEELS ARE ACTIVATED WHEN GOING ON ROUGHER ROADS. I HAVE DONE RESEARCH ABOUT THIS AND OTHER OWNERS FROM 2017 WITH 4WD HAVE BEEN HAVING THIS PROBLEM TO AN UNCERTAIN END NOT KNOWING IF THIS IS GOING TO DAMAGE THE ESCAPE IN A FEW YEARS OR IN A YEAR...BASICALLY THE FORD ESCAPE I HAVE MAKES A HARD ROUGH THUD NOISE WHEN GOING INTO REVERSE THINKING ITS A DEFECT. I HAVE CONTACTED FORD THROUGH THEIR FACEBOOK PAGE AND THEY SAID THEY DID NOT FIND ANY RECALLS ON IT, BUT IT IS STILL IS A REAL PROBLEM FOR ME AND OTHER FORD ESCAPE 4WD OWNERS. PLEASE FIGURE THIS OUT. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034237October 18, 2017
ELECTRICAL SYSTEM
6 MONTHS AFTER I LEASED THIS CAR, THE REAR POWER WINDOW STOPPED WORKING.DURING THE FIRST 6MONTHS, I NOTICED THAT WHEN I CLOSE THE DOOR, THE REAR WINDOWS SWITCH POWER TURNS OFF. I BELIEVE THERE IS LOOSE WIRES IN THE DRIVER DOOR THAT CAUSES THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033332October 14, 2017
ELECTRICAL SYSTEM
AS I WAS GETTING SOMETHING OUT OF THE TRUNK AREA WHILE STANDING AT THE CENTER REAR BUMPER, THE LIFT HATCH STARTED COMING DOWN ON ITS OWN. IT WAS SO QUIET I DID NOT HEAR IT, AND WHEN I STOOD UP (I'M 5FT 1-77 YR OLD FEMALE, I STOOD STRAIGHT UP AND MY HEAD BANGED INTO THE LID WHICH WAS ON ITS WAY DOWN. THE FORCE OF IT HITTING MY HEAD CAUSED IT TO START ASCENDING BACK UP. I LATER WENT TO EMERGENCY ROOM BECAUSE OF MY HEAD BRUISE AND PAIN. SCAN REVEALED NO INTERNAL BLEED BUT WAS ADVISED TO TREAT IT LIKE A CONCUSSION. I SHOULD NOT HAVE TO PAY THESE EMERGENCY ROOM BILLS FOR A DEFECT AND NOW I'M PARANOID ABOUT THE LID. WITH ALL THE BEEPS ON THESE CARS, THE LID DEFINITELY NEEDS A WARNING WHEN IT IS COMING DOWN.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11033233October 13, 2017
VEHICLE SPEED CONTROL
WHEN MAKING A LEFT TURN INTO A PARKING SPACE IN A LOCAL SHOPPING CENTER MY CAR ACCELERATED ON ITS OWN, JUMPED THE CURB AND HIT A TREE. THE CAR HAS BEEN AT THE DEALER FOR ALMOST 2 WEEKS. NO MECHANICAL PROBLEMS HAVE BEEN FOUND BY THE SERVICE DEPARTMENT. I HAVE BEEN TOLD THAT I CAN PICK UP THE CAR EVEN THOUGH FORD MOTOR COMPANY IS KEEPING THE CLAIM OPEN.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11031757October 4, 2017
SERVICE BRAKES
MY CAR WAS PARKED IN THE DRIVEWAY. THE BRAKE WAS ON. I OPENED THE DRIVERS SIDE OF THE DOOR BEFORE I COULD DO ANYTHING THE CAR STARTED MOVING. THE CAR DOOR KNOCKED ME DOWN AND RAN OVER MY RIGHT FOOT AND LEG. I WAS DRAGGED DOWN MY DRIVE WAY. THE CAR STOPPED AT THE STREET. THE BRAKE WAS STILL ON. EMS TOOK ME TO THE HOSPITAL.
Crash:
No
Fire:
No
Injuries:
4
Deaths:
0
#11030171September 27, 2017
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I AM WRITING DUE TO MY CONCERN ABOUT MY 2017 FORD ESCAPE. I BOUGHT THE VEHICLE NEW IN MAY 2017. SEPT 8TH ,THE ENGINE STOPPED SUDDENLY WHEN I BRAKED TO PULL INTO THE PARKING LOT AT WORK..THE MESSAGE ON THE DASH BOARD WAS : MANUAL START REQUIRED SO I PUT THE CAR IN PARK AND RESTARTED IT WITHOUT DIFFICULTY I WENT TO WORK FOR THE DAY. AT THE END OF THE DAY I STARTED THE VEHICLE AND PULLED ONTO A VERY BUSY CITY STREET . I DROVE ABOUT 100 FEET WHEN I BRAKED AND THE CAR SHUT DOWN AGAIN ,IN TRAFFIC. I HAD THE CAR TOWED TO THE DEALERSHIP. ON SEPTEMBER 13TH I RECEIVED A CALL FROM THEM THAT MY CAR WAS REPAIRED AND READY TO GO . I WAS RELUCTANT TO TRUST THIS VEHICLE I WAS CONCERNED IT WAS UNSAFE HOWEVER I HAD NO CHOICE BUT TO TRUST IN THEIR REPAIR. SEPTEMBER 22ND .I AM COMMUTING HOME AGAIN THE ENGINE COMPLETELY SHUTS DOWN WHEN I BRAKE AT BUSY INTERSECTION DURING A RAIN STORM AT RUSH HOUR IT WOULD NOT RESTART THIS WAS VERY FRIGHTENING. I TURNED ON THE 4 WAY FLASHERS SO I EXITED THE VEHICLE , CALLED 911 AS I WAS AFRAID MY VEHICLE IN THE MIDDLE OF THE INTERSECTION WAS GOING TO CAUSE A MAJOR ACCIDENT. CARS WERE BLOWING HORNS AND SWERVING TO AVOID MY DISABLED VEHICLE. I ALSO CONTACTED MY HUSBAND AS I WAS CLOSE TO HOME. HE WAS ABLE TO GET THE VEHICLE GOING BY SWAPPING OUT A FUSE AND I GOT IT HOME. THE VEHICLE WAS ONCE AGAIN TOWED FOR REPAIR I CONTACTED FORD CUSTOMER SERVICE AS I FEEL THIS VEHICLE IS DEFECTIVE AND UNSAFE THIS WAS THE RESPONSE I RECEIVED.I UNDERSTAND THAT YOU ARE REQUESTING THAT FORD MOTOR COMPANY BUY BACK YOUR 2017 FORD ESCAPE. REGRETTABLY, I MUST ADVISE YOU THAT FORD WILL NOT BE BUYING BACK THE VEHICLE IT APPEARS THIS VEHICLE DOES NOT MEET THE REQUIREMENTS FOR A REPURCHASE OR REPLACEMENT UNDER THE STATE GUIDELINES . I HAVE EMAILS AND RECEIPTS BUT AM NOT SURE HOW TO SHARE THEM FOR YOUR PURPOSES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024750September 21, 2017
STEERING
STEERING WHEEL LOCKED UP WHILE DRIVING, TWICE!! FIRST TIME MY 18 YEAR OLD DAUGHTER WAS DRIVING ON A LOCAL ROAD AND THE WHEEL JUST LOCKED UP AND SHE COULDN'T STEER THE CAR. MY SON WHO WAS WITH HER TOLD HER TO PUT HER HAZARDS ON AND SHUT THE CAR DOWN AND RESTART THE CAR, THAT WORKED BUT HAD IT TOWED TO DEALER AS NONE OF US WERE TAKING A CHANCE IT WOULD HAPPEN AGAIN. THE DEALER SAID SOMETHING CRACKED IN THE STEERING COLUMN AND THEY FIXED IT. THIS SECOND TIME, I HAD THE CAR, THANK GOD, AND WHILE TRYING TO PULL OUT OF A PARKING SPOT, THE WHEEL WAS COMPLETELY FROZEN, AGAIN!!! THIS IS COMPLETELY UNACCEPTABLE AND I PUT MYSELF AND MY DAUGHTER AT RISK EVERY TIME WE GET BEHIND THE WHEEL!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019906August 26, 2017
ENGINE, POWER TRAIN
SUV REGULARLY OVERHEATS WHEN ACCELERATING UP HILL IN WARM WEATHER. THE SUV WAS PURCHASED WITH THE LARGEST ENGINE BECAUSE WE LIVE IN THE MOUNTAINS IN WARM CALIFORNIA. WHEN CAR OVERHEATS POWER IS LOST AND WE LOSE THE ABILITY TO ACCELERATE IN AN EMERGENCY SAFETY CONDITION. THE CAR ALSO RUNS ROUGH AND JERKS ONCE IT COOLS DOWN AND POWER REGAINS. THE MANUFACTURER HAS BEEN CONTACTED AND EVEN THOUGH THEY HAVE BEEN ABLE TO PULL CODES VERIFYING THE PROBLEM HAVE NOT FIXED IT (OR EVEN ATTEMPTED TO FIX IT EACH TIME IT IS BROUGHT IN. THE CAR HAS A 3500 POUND TRAILER RATING. IF A TRAILER WAS ATTACHED WE WOULD BE ON THE SIDE OF THE ROAD IN DANGEROUS WEATHER. VERY UNHAPPY WITH MY $36,000 CAR WITH LESS THAN 17,000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019075August 23, 2017
UNKNOWN OR OTHER
THERE'S WHEELS UNDERCARROAGE IS RUSTED AND WITHIN 4 MONTHS. I LIVE IN A STATE THAT ISN'T IN THE RUST BELT. I SAW RECALLS FOR THE FORD ESCAPE IN THE RUST BELT FOR THE SAME PROBLEM. IT APPEARS SOME OF THE VEHICLES OUTSIDE OF THE RUST BELT HAVE THE SAME ISSUE AND IT IS A SAFETY CONCERN. WHEN DRIVING THE CAR IS MAKING A CRUNCHING NOISE AND VIBRATES. IN REVERSE THE GRINDING NOISE INCREASES. DEALERSHIP SAID FORD MOTOR COMPANY DESIGNED IT TO RUST AND CALLED IT "ENGINEERED RUSTING". DEALERSHIP AND FORD BOTH SAID THEY WILL NOT ADDRESS THE DEFECT. THIS SO THE SAME ISSUE ON A RECALL IN THE RUST BELT. I'M NOT INNA RUST BELT YET WE HAVE THE ISSUE AND NO ONE FINDS IT A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015119August 14, 2017
ENGINE, VEHICLE SPEED CONTROL
MY CHECK ENGINE LIGHT CAME ON AT 5:30 PM ON 8/11 AND, WHEN I GOT HOME, MY HUSBAND SAW THAT THE CAR HAD BEEN LEAKING OIL AND I WAS LOW ON OIL DESPITE THE FACT THAT I HAD AN OIL CHANGE ONE MONTH PRIOR. WHILE I WAS DRIVING TO THE DEALERSHIP AT 10:45 AM ON 8/12, THE CAR WAS NOT ACCELERATING NORMALLY AND THE MPG READINGS WERE ALL OVER THE PLACE. AS I WAS GETTING OFF THE HIGHWAY, THE CAR BEGAN TO LOSE ITS ABILITY TO ACCELERATE WELL, THE STEERING WHEEL BEGAN TO SHAKE AND EVENTUALLY THE CAR LOST THE ABILITY TO ACCELERATE COMPLETELY. I WAS DRIVING THROUGH A TOLL BOOTH AT THE TIME THE CAR LOST THE ABILITY TO ACCELERATE SO I COASTED THROUGH AND SAW A PARKING LOT FOR TOLL BOOTH OPERATORS. AS I WAS TRYING TO MAKE MY WAY TO THAT PARKING LOT, SMOKE BEGAN TO FILL THE CAR THROUGH THE VENTS. I COASTED INTO THE PARKING LOT AND SHUT OFF THE VEHICLE. I TURNED OFF THE VEHICLE AND RAN OUT AT WHICH POINT I NOTICED THAT THERE WAS A FIRE UNDER THE HOOD OF THE VEHICLE AND FLAMES WERE ESCAPING THROUGH THE GRILL, UNDER THE HOOD AND OUT THE BOTTOM. THE STATE POLICE ARRIVED IMMEDIATELY THEREAFTER AND USED A FIRE EXTINGUISHER TO PUT OUT THE FLAMES. NO WARNING NOTICE CAME ACROSS THE DASHBOARD UNTIL THE CAR LOST ACCELERATION ABILITY COMPLETELY AT WHICH POINT THE SCREEN SAID TO SHIFT TO "P" AND MANUALLY RESTART. AT THAT POINT, HOWEVER, THE CAR WAS FILLING WITH SMOKE SO I IMMEDIATELY VACATED, SHUT OFF THE VEHICLE AND RAN AWAY FROM THE VEHICLE. I DO NOT KNOW WHAT CAUSED THE PROBLEM. I HAVE FILED AN INSURANCE CLAIM AND AM AWAITING CONTACT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11011986August 1, 2017
UNKNOWN OR OTHER
MAKING A NOISE UNDER THE VEHICLE ON THE PASSENGER SIDE WHILE IN MOTION SHORTLY AFTER I FILL THE VEHICLE UP. THE AIR FLOW GOES UP AND DOWN ON ITS OWN AND MY CELL PHONE WILL NOT PROGRAM IN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010120July 22, 2017
STRUCTURE:BODY
I LEASED A NEW 2017 FORD ESCAPE WITH 379 MILES ON THE ODOMETER. WHEN I DROVE THE CAR HOME FROM THE DEALERSHIP, IT MADE A CREAKING NOISE BY MY RIGHT EAR WHEN I PULLED INTO THE DRIVEWAY. I TOOK VEHICLE BACK TO THE DEALER A FEW DAYS AFTER THE NOISE WAS MADE. THE DEALERSHIP AND A FORD ENGINEER TRIED SEVERAL TIMES TO FIX THE NOISE WITH NO RESULTS. THE NOISE REMAINED. I WAS IN CONTACT WITH FORD MOTOR COMPANY ABOUT THIS PROBLEM. FORD SENT THE SAME ENGINEER BACK TO WORK ON THIS VEHICLE. THIS TIME THE DEALERSHIP AND FORD ENGINEER FOUND THAT THERE WERE MISSING WELDS BELOW THE FRONT LEFT DOOR. THE MISSING WELDS WERE WHERE THE ROCKER PANEL WELDS TO SEVERAL OTHER PIECES OF STEEL, UNDER THE VEHICLE. THIS REPAIR TOOK ALMOST 2 WEEKS TO COMPLETE. THE VEHICLE ONLY MADE THE NOISE WHEN THE BODY WOULD FLEX(GOING FROM THE STREET INTO THE DRIVEWAY OR SIMILAR PLACES THAT MADE THE BODY FLEX). THE AREA WELDED LOOKS LIKE IT IS A STRUCTURAL PART OF THE VEHICLE. I STILL AM CONCERNED THAT THE STRUCTURE OF THIS VEHICLE IS NOT AS IT WAS DESIGNED TO BE. I ALSO WORRY THAT THERE COULD BE MANY OTHER 2017 FORD ESCAPES THAT MIGHT NOT BE AS STRONG AS THEY SHOULD BE IN THE EVENT OF A COLLISION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006714July 21, 2017
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. WHILE THE VEHICLE WAS AT A COMPLETE STOP, A WARNING BELL CHIMED AND A "SHIFT TO "P" RESTART ENGINE MANUALLY" MESSAGE DISPLAYED INTERMITTENTLY. THE CONTACT WAS ABLE TO SHIFT THE VEHICLE INTO THE PARK POSITION AND RESTART THE ENGINE MANUALLY. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (BATTLEFIELD FORD, 8820 CENTERVILLE RD, MANASSAS, VA, 20110), BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: [XXX]. THE MANUFACTURER STATED THAT THEY WERE AWARE OF THE FAILURE AND ADVISED THAT ONCE THE VEHICLE WAS STARTED, TO TURN THE AUTO SWITCH OFF. THE MANUFACTURER ALSO ADVISED THE CONTACT THAT SHE COULD GET A SECOND OPINION BECAUSE NO FURTHER ASSISTANCE WOULD BE OFFERED. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000. UPDATED 09/27/17*LJ INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004157July 10, 2017
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
AT 100 MILES CAR WENT INTO LIMP MODE NO WARNING LOST ACCELERATOR PRDAL NO RESPONSE SEWRVICE ENGINE IMMEDIATELY TURN CAR OFF ON SIDE OF THE ROAD RESTARTED DID IT AGAIN AT ABOUT 3800 MILES AND THEN AT ABOUT 11500 MILES. DEALER DOESNT KNOW WHATS WRONG WITH IT. HAD TO TURN CAR OFF AND ON FIND NEUTRAL AND RESTART WHILE DRIVING AT HIGHWAY SPEEDS. DEALER REPLACED SEVERAL ELECTRICAL COMPONENTS THAT WERE BAD BUT CANNOT REPRODUCE ISSUE. THIS VEHICLE IS GOING TO KILL SOMEONE. YOU LOSE FLY BY WIRE THROTTLE. LAST TIME I HAD MY 14 YEAR OLD SON IN THE CAR. I AM DONE WITH IT. FORD SAYS DRIVE IT AS IS AND KEEP PAYTING FOR IT. I SURRENDERED THE IRREPAIRABLE VEHICLE BACK TO BOZEMAN FORD. I AM AFFRAID THIS CAR WILL END UP IN SOME YOUNG MOMS HANDS AND THERE WILL BE FATALITIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003561July 7, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. WHILE DRIVING 40 MPH OR ABOVE, THE CONTACT HEARD A RATTLING SOUND COMING FROM UNDERNEATH THE VEHICLE, AND FELT SHAKING. THE VEHICLE WAS TAKEN TO BOB TOMES FORD (950 S CENTRAL EXPY, MCKINNEY, TX 75070), BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. LATER, WHILE DRIVING 60 MPH, THE DRIVER'S SIDE UNDERBODY COVER BECAME LOOSE AND BEGAN TO DRAG ON THE ROAD. THE VEHICLE SHOOK AND THE CONTACT HEARD A SCRAPING SOUND. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC; HOWEVER, THE CONTACT MADE AN APPOINTMENT WITH BOB TOMES FORD FOR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003518July 6, 2017
SERVICE BRAKES
WHEN BACKING MY VEHICLE I GET A LOUD CLUNK THE FIRST TIME EACH DAY. I HAVE TAKEN IT TO TWO DEALERS WHO ADVISED ME THEY ARE AWARE OF THE NOISE, BUT FORD HAS NOT ADDRESSED THE ISSUE. I FEEL THIS COULD RESULT IN AN ACCIDENT. HE MECHANIC WHO WORKED ON MY VEHICLE LAST ADVISED HIS WIFE DRIVES A 2016 ESCAPE WITH THE SAME PROBLEM. CAN YOU HELP RESOLVE THIS ISSUE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002885July 3, 2017
ENGINE
THE 2.0 ECOBOOST ENGINE IN MY 2017 ESCAPE HAS STALLED TWICE AT LOW SPEEDS. ON 6/18/17 WHILE BACKING OUT OF MY DRIVEWAY, THE VEHICLE MOVED APPROXIMATELY SIX FEET AND THE ENGINE STALLED IN REVERSE. ON 6/24/17 THE ESCAPE STALLED IN A SHOPPING CENTER PARKING LOT. THE SUV WAS IN DRIVE, MOVED ABOUT TEN FEET, AND STALLED. AFTER BOTH INCIDENTS, I TOOK THE ESCAPE TO FORD DEALERS FOR THE MECHANICS TO LOOK FOR THE CAUSE OF THE STALLING. THE DEALERSHIPS CAN NOT FIND THE PROBLEM AND MY VEHICLE IS NOT FIXED. THANKFULLY STALLING HASN'T OCCURRED AT HIGHWAY SPEEDS, BUT IF IT DOES I DREAD THE THOUGHT OF TRYING TO BRING THE VEHICLE UNDER CONTROL WITHOUT ANY POWER STEERING OR BRAKES. THERE HAVE BEEN NO ACCIDENTS OR INJURIES AS OF TODAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000956June 24, 2017
STRUCTURE:BODY
MY CAR WAS STOPPED ON THE PROPERTY'S DRIVEWAY, TRANSMISSION WAS IN PARK. I WAS STANDING OUTSIDE THE CAR, AND AS I OPENED THE DRIVER'S DOOR TO GET IN, THE BOTTOM CORNER OF DOOR GOUGED MY LOWER LEFT LEG AND PEELED BACK A SIGNIFICANT CHUNK OF TISSUE. UPON CLOSER INSPECTION, I OBSERVED THAT THIS PIECE OF BLACK TRIM (WHICH COVERS THE ENTIRE BOTTOM SIDE OF THE ESCAPE) IS DESIGNED TO FLARE OUT TO A SHARP POINT ON BOTH FRONT DOORS OF THE ESCAPE. IN MY OPINION, THIS IS A GROSSLY NEGLIGENT DESIGN. IT BORDERS ON AN INTENTIONALLY SUBSTANDARD DESIGN, ELEVATING THE CONTINUITY OF THE BLACK TRIM ABOVE SAFETY CONCERNS. IN MY OPINION, THAT HAZARDOUS POINT FAILS TO MEET EVEN THE MINIMUM THRESHOLD REQUIREMENTS OF A COMMERCIALLY FIT AND MERCHANTABLE VEHICLE. RESULT: TEN STITCHES TO REPAIR MY LEG; TETANUS SHOT; ORAL ANTIBIOTICS; COMPLETE DISRUPTION TO QUALITY OF LIFE AS MOBILITY IS AN ISSUE AND I ATTEMPT TO KEEP THE WOUND CLEAN, DRY AND UNINFECTED.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11000858June 23, 2017
ELECTRICAL SYSTEM
CHIME VOLUME LEVEL WHEN POWER LIFT GATE IS OPENING OR CLOSING IS VERY LOW. THIS HAS RESULTED IN THE FOOT ACTIVATED OPEN/CLOSE BEING ACTIVATED UNINTENTIONALLY AND THE LIFT GATE COMING DOWN ON MY HEAD, RESULTING IN A BRUISE AND BUMP FROM THE LATCH. THIS COMPLAINT HAS BEEN ADDRESSED BY THE DEALER AND FORD MANAGEMENT. THE VEHICLE HAS BEEN RETURNED TO THE DEALER ON THREE OCCASIONS FOR REPAIR WITH NO SATISFACTORY RESULTS. I THINK THE VOLUME LEVEL SHOULD BE INCREASED SO IT CAN BE HEARD WHEN THE LIFT GATE IS GOING UP OR DOWN TO PREVENT FURTHER INJURY. THANK YOU.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

← Back to Ford Escape