Ford Escape Complaints (2002)

1,027 consumer complaints on file.

#10473003August 30, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT WHILE PARKED, THE REAR LIFT GATE HINGE FRACTURED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE CONTACT STATED THE HINGE PART NUMBER WAS THE SAME PART NUMBER FOR THE HINGE BEING RECALLED UNDER NHTSA CAMPAIGN ID NUMBER: 04V442000 STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS. THE DEALER WAS MADE AWARE OF THE FAILURE AND STATED THE VEHICLE WAS NOT INCLUDED IN THAT RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471557August 20, 2012
FUEL/PROPULSION SYSTEM
FUEL TANK STRAP RUSTED AND BROKE FROM TANK SAGGED ONTO DRIVE SHAFT WHEN TANK WAS FULL OF FUEL THIS ONLY WAS NOTED WHEN TURNING A SHARP CORNER, WORE HOLE IN TANK METAL COVER.NOTE COVER IS RUSTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469714August 8, 2012
VEHICLE SPEED CONTROL
MY DAUGHTER ( A TEACHER) WAS DRIVING THE VEHICLE ON I94 TO WORK IN 2010 WITH THE SPEED CONTROL SET. THE VEHICLE SPEED INCREASED AND SHE HIT THE BRAKE, BUT THE ACCELERATOR WAS STUCK AND SHE COULD NOT SLOW THE VEHICLE DOWN AS IT OVER-POWERED THE BRAKE. SHE DID NOT KNOW WHAT TO DO AND CALLED 911. THE POLICE OFFICER TOLD HER TO PUT THE VEHICLE IN NEUTRAL AND TURN THE KEY OFF AFTER SHE GOT THE VEHICLE UNDER CONTROL. SHE WAS EXTREMELY LUCKY NO ONE WAS AHEAD OF HER ON THE EXPRESSWAY. THE ACCELERATOR REMAINED STUCK AFTER SHE HAD PULLED OFF THE ROAD WITH THE MOTOR OFF. I WENT TO GET HER AND THE VEHICLE. I WAS ABLE TO RELEASE THE ACCELERATOR BY HITTING IT HARD WITH MY FOOT. I CAREFULLY DROVE THE VEHICLE HOME. I WAS ABLE TO RECREATE THE ACCELERATOR STICKING ON THE EXPRESSWAY SEVERAL TIMES. I REPORTED THIS TO FORD (DEARBORN) AND TOLD THEM THEY HAD A PROBLEM, HOWEVER, THEY DID NOT SEEM INTERESTED IN INVESTIGATING THE ISSUE, AND SUGGESTED I PAY A DEALER TO FIX IT. I HAVE DRIVEN THE VEHICLE, WITHOUT USING THE SPEED CONTROL AND BEING VERY CAREFUL TO ACCELERATE SLOWLY (AS MY DAUGHTER STILL HAS MY VEHICLE). BUT, NOW I WILL TAKE IT A DEALER AND FORD (THANKS TO THE GOVERNMENT AND THE VEHICLE SAFETY LAW) WILL PAY TO FIX IT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469393August 6, 2012
STEERING
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT A GRINDING NOISE EMITTED FROM THE STEERING COLUMN WHILE DRIVING AT VARIOUS SPEEDS. THE CONTACT ALSO STATED THAT THE NOISE BECAME MORE PREVALENT DURING HOT WEATHER. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, BUT THEY COULD NOT DIAGNOSE THE FAILURE. THE CONTACT WAS INFORMED THAT THE FAILURE COULD BE THE RESULT OF A BEARING ISSUE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 85,000. ..UPDATED 09-17-12 *BF THE CONSUMER STATED THE NOISE DID CEASE FOR A PERIOD OF TIME. UPDATED 09/18/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468868August 1, 2012
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS, SUSPENSION
MY CAR HAD A LOUD SQUEAK AND CREAK WHILE DRIVING THAT CONTINUALLY GOT LOUDER OVER THE PAST WEEK... I TOOK IT TO MY MECHANIC AND HE DISCOVERED THE SUB FRAME ASSEMBLY ON THE FRONT PASSENGER SIDE HAS COMPLETELY ROTTED AWAY. THIS ATTACHES TO THE CONTROL ARM, AND FORD HAS NO RECALL. HE IS A CERTIFIED MECHANIC AND SAYS THIS PART SHOULD NEVER HAVE ROTTED. HE ADVISED TO CHECK WITH FORD FOR RECALL, HOWEVER FORD DENIES ANY RECALL WITH THIS PART.. SO NO ACTION FROM FORD ABOUT A ROTTED FRAME! VEHICLE IS NOW UNABLE TO BE DRIVEN DUE TO SAFETY CONCERNS OF CONTROL ARM BECOMING UNATTACHED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467940July 27, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT THE BRAKES WERE EXHIBITING FAILURES AND THE VEHICLE WOULD JERK ABNORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO DISCOVERED THAT THE BRAKE LINES WERE FRACTURED AND WOULD NEED REPLACING. THE DEALER REPLACED THE BRAKES, ROTORS, BRAKE PEDAL AND THE BRAKE LINES. THE VEHICLE CONTINUED EXHIBITING BRAKING ISSUES AFTER THE REPAIR. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBERS: 12V005000 (SERVICE BRAKES, HYDRAULIC:ANTILOCK:CONTROL UNIT/MODULE), 07V156000 (SERVICE BRAKES, HYDRAULIC:ANTILOCK:CONTROL UNIT/MODULE), AND 07E023000 (SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER) AND TOOK THE VEHICLE TO THE DEALER FOR REPAIRS. THE DEALER DENIED THE RECALL REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 33,000 AND THE CURRENT MILEAGE WAS 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467968July 27, 2012
SERVICE BRAKES
BRAKE TONE RINGS CRACK AND CAUSE ABS TO NOT FUNCTION PROPERLY. VERY COMMON PROBLEM ON FORD ESCAPES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467822July 26, 2012
VEHICLE SPEED CONTROL, SERVICE BRAKES
[XXX] WAS DRIVING HER 2002 FORD ESCAPE WHEN, WHILE ACCELERATING UP A HILL, THE SPEED CONTROL THROTTLE GUIDE ROTATED UP INTO THE APPEARANCE COVER AND BECAME LATCHED IN A RIB. THIS RESULTED IN A WIDE OPEN THROTTLE, AND [XXX] WAS UNABLE TO SLOW OR STOP THE CAR. THE BRAKES THEN OVERHEATED AND FAILED, AND SHE SPED THROUGH TOWN UNTIL SHE SWERVED TO AVOID ANOTHER CAR AND CRASHED. HER CAR ROLLED SEVERAL TIMES, AND [XXX]WAS KILLED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
1
#10466709July 20, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE DRIVING 55 MPH. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE A DIAGNOSTIC WAS PERFORMED BUT THE DEALER WAS UNABLE TO LOCATE A FAILURE CODE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DENIED ASSISTANCE WITH THE REPAIR BECAUSE THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 04V165000 (POWER TRAIN: AUTOMATIC TRANSMISSION: CONTROL MODULE -TCM, PCM). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 90,000 AND THE CURRENT MILEAGE WAS 139,161.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466721July 20, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT WHILE ATTEMPTING TO ENTER THE HIGHWAY, THE VEHICLE ABNORMALLY ACCELERATED. THE CONTACT WAS UNABLE TO STOP THE ACCELERATION AND SHIFTED INTO NEUTRAL, APPLIED THE BRAKES AND ACTIVATED THE EMERGENCY BRAKES BUT TO NO AVAIL. THE VEHICLE WOULD NOT RESPOND AND THE CONTACT CRASHED INTO A VEHICLE, FOLLOWED BY A POLE. THE VEHICLE THEN IGNITED IN FLAMES. THE CONTACT WAS INJURED AS A RESULT. THERE WAS A POLICE REPORT FILED OF THE INCIDENT. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS 100,000.
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#10466731July 20, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT BRAKE FLUID LEAKED FROM THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO DEALER. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,000 AND THE CURRENT MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466593July 19, 2012
ENGINE, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
WHILE DRIVING AT NORMAL SPEEDS ON ICE-GLAZED WINTER ROADS IN FAIRBANKS, AK, I APPROACHED AN INTERSECTION AND TOOK MY FOOT OFF THE ACCELERATOR TO PREPARE TO SLOW DOWN. INSTEAD OF DROPPING TO IDLE SPEEDS, THE ENGINE ACCELERATED UP TO 3500-4000 RPM. I SHIFTED THE AUTOMATIC TRANSMISSION TO NEUTRAL AND WAS ABLE TO STOP THE CAR WITH THE BRAKES, BUT THE ENGINE CONTINUED TO RACE AT HIGH-THROTTLE UNTIL I SHUT OFF THE ENGINE. WHEN I RESTARTED THE ENGINE IT BEHAVED NORMALLY FOR SEVERAL DAYS; BUT THE PROBLEM CAME BACK INTERMITTENTLY SEVERAL TIMES OVER THE NEXT SEVERAL WEEKS; AND EVERY TIME, SHUTTING OFF THE ENGINE WAS THE ONLY WAY TO STOP IT. FORD'S DATABASE SHOWED MY CAR HAD UNDERGONE A RECALL IN 2005 TO FIX A SIMILAR PROBLEM. IN JANUARY 2012, STANLEY FORD IN KENAI, AK 'SUPPOSEDLY' REPLACED THE THROTTLE CABLE AND THROTTLE BODY ASSEMBLY FOR $572, BUT IT DIDN'T SOLVE THE PROBLEM. THE UNCONTROLLED ACCELERATION OCCURRED SEVERAL MORE TIMES, AS BEFORE, UNTIL A SECOND REPAIR IN FEBRUARY 2012 BY SEEKINS FORD IN FAIRBANKS, WHICH REPLACED A PCV AND TUBING, AND DID A COMPLETE TUNE-UP FOR $992. SINCE THEN, THERE HAVE BEEN NO MORE ISSUES WITH THE ACCELERATOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466353July 18, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT WHILE PARKING AT LESS THAN 5 MPH, THE VEHICLE ACCELERATED ABNORMALLY TO 15 MPH. THE CONTACT HAD REMOVED HIS FOOT FROM THE ACCELERATOR PEDAL WHEN VEHICLE ACCELERATED. THE VEHICLE CRASHED AGAINST THE FOUNDATION OF THE GARAGE IN THE CONTACT'S HOME. THE CONTACT SUSTAINED NECK INJURIES AS A RESULT. THE VEHICLE WAS TAKEN TO THE MECHANIC FOR INSPECTION AND THERE WERE NO FAILURES FOUND. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNAVAILABLE. THE CURRENT MILEAGE WAS 104,000. THE FAILURE MILEAGE WAS 77,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10466381July 18, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE ACCELERATOR BECAME STUCK IN OPEN THROTTLE AND CAUSED THE VEHICLE TO ACCELERATE. THE CONTACT ALSO MENTIONED THAT THE ACCELERATOR PEDAL WOULD BECOME STUCK SPORADICALLY AND WOULD NOT ALLOW THE CONTACT TO ACCELERATE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VEHICLE WAS NOT TAKEN FOR DIAGNOSIS OR REPAIR. THE FAILURE WAS MILEAGE WAS 110,000 AND THE CURRENT MILEAGE WAS 114,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466261July 17, 2012
VEHICLE SPEED CONTROL
ATTORNEY FOR DRIVER'S FAMILY AND MEDIA REPORTS INDICATE THAT THE VEHICLE WAS BEING DRIVEN IMMEDIATELY AFTER PURCHASE IN THE PHOENIX / MESA AREA ALONG ARIZONA STATE ROUTE 87 TOWARDS PAYSON. THE FINAL APPROACH TO PAYSON INVOLVES A PROLONGED UPWARD GRADE, WHICH WOULD HAVE REQUIRED HEAVY ACCELERATOR USE BY THE DRIVER. ALONG THE WAY, THE DRIVER WAS UNABLE TO DISENGAGE THE ACCELERATOR OR OTHERWISE BRING THE VEHICLE TO A SAFE STOP. THE VEHICLE STRUCK OTHER VEHICLES AS IT TRAVERSED AN INTERSECTION, AND ROLLED, EJECTING THE DRIVER, WHO SUFFERED FATAL INJURIES. A SUBSEQUENT INSPECTION OF THE VEHICLE DOCUMENTED THAT THE CRUISE CONTROL CABLE CONNECTOR WAS LODGED AGAINST THE UNDERSIDE OF THE ENGINE COVER AND THAT THE THROTTLE WAS OPEN TO 84%. THE VEHICLE HAD RECEIVED THE ACCELERATOR CABLE REPLACEMENT FOR RECALL 04V574 IN JANUARY OF 2005. (NOTE: THIS RECORD WAS RECEIVED VIA TELEPHONE INTERVIEW BETWEEN ODI INVESTIGATORS AND COUNSEL FOR THE DRIVER'S FAMILY IN LATE JUNE OF THIS YEAR. IT HAS BEEN ADDED TO OUR COMPLAINT FILE TO DOCUMENT THE INCIDENT FOR AN INVESTIGATION OPENING. IT WILL BE UPDATED AS APPROPRIATE AS MORE INFORMATION IS RECEIVED)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
1
#10464282July 5, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 FORD ESCAPE XLT. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN ID NUMBER :12V005000 (SERVICE BRAKES, HYDRAULIC:ANTILOCK:CONTROL UNIT/MODULE ). LATER, THE ABS WARNING LIGHT ILLUMINATED WHILE TRAVELING 25 MPH AND THE BRAKES FAILED TO WORK PROPERLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE DEALER CONFIRMED THAT THE ABS CONTROL MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED BUT THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 111,053.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463877July 1, 2012
ENGINE AND ENGINE COOLING
WHEN ATTEMPTING TO START THE VEHICLE IT WOULD TAKE ALONG TIME TO START. VEHICLE CHECKED NOTHING FOUND, NO TROUBLE CODE. CHANGED THINGS LIKE FUEL FILTER, AIR FILTER AND OTHER SIMPLE THING. NOW VEHICLE STALLS WHILE DRIVING BUT THE VEHICLE WILL START BACK UP IMMEDIATELY. AGAIN NO TROUBLE CODES. THE TRUCK STALLED IN TRAFFIC 5 TIMES IN LESS THAN ONE MILE, A ROAD THAT IS TRAVELED SEVERAL TIMES A DAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463305June 27, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT IN 2010, THE VEHICLE WAS PARKED WHEN SMOKE EMITTED FROM UNDER THE HOOD. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THAT THE ABS MODULE WAS THE CAUSE OF THE FAILURE. THE ABS MODULE WAS NOT REPLACED AT THE TIME OF THE FAILURE. THE VEHICLE WAS RECENTLY TAKEN TO AN AUTHORIZED DEALER TO BE REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER 12V005000 (SERVICE BRAKES, HYDRAULIC: ANTI LOCK: CONTROL UNIT/MODULE). THE ABS MODULE COULD NOT BE REPLACED DUE TO FAILED WIRES THAT POSED A FIRE HAZARD. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 139,000 AND THE CURRENT MILEAGE WAS 166,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10463002June 25, 2012
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNED A 2002 FORD ESCAPE. THE CONTACT STATED THAT THE DRIVER OF THE VEHICLE PARKED THE VEHICLE AND MOMENTS LATER, THE VEHICLE IGNITED INTO FLAMES. THERE WERE NO INJURIES AND THE VEHICLE WAS DESTROYED. A FIRE REPORT WAS FILED. THE CONTACT STATED THAT THE CAUSE OF THE FIRE WAS UNKNOWN. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10461926June 15, 2012
ELECTRICAL SYSTEM:WIRING, AIR BAGS
THE AIRBAG LIGHT KEEPS COMING ON. I TOOK IT IN FOR SERVICE FOR REGULAR MAINTENANCE AND THEN THE LIGHT WAS OFF. I'VE HAD THE CAR NOW FOR 10 YEARS THIS DECEMBER. I CAN'T RECALL A TIME MY AIRBAG LIGHT HAS NOT BEEN ON. JUST RECENTLY I STARTED RESEARCHING AND FOUND THEIR IS A SHORT WIRE UNDER THE DRIVERS SEAT AND IT HAS A LITTLE GRAY PRONG ON IT. THE GRAY PRONG NEEDS TO BE GROUNDED AND IT SHOULD BE ATTACHED THE BARS THE SEAT SLIDES BACK AND FORTH ON. I STUCK THE GRAY PLUG IN AND THE AIRBAG LIGHT WENT OUT. THE ONLY PROBLEM IS EVERY TIME YOU MOVE THE SEAT IT PUSHES THE GRAY PLUG DOWN AND EVENTUALLY IT WILL COME BACK ON AND I WILL HAVE TO FIX IT AGAIN. FORD NEEDS TO CORRECT THIS PROBLEM. THE PROBLEM IS AN EASY FIX AND I DON'T UNDERSTAND WHY THEY DON'T CHANGE THE PLUG OR MAKE A LONGER CORD. FORD NEEDS TO FIX THE PROBLEM. I LOVE MY CAR BUT HATE THE FRUSTRATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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