Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11204286April 28, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
FAULT LIGHTS COME ON AND DO NOT CLEAR OUT CONSISTENTLY AFTER AN IGNITION CYCLE. CRUISE CONTROL, BLIND SPOT WARNING, SPEEDOMETER BECOME NON OPERATIONAL. DEALER HAS REPLACE ABS MODULE, BATTERY AND NEGATIVE BATTERY CABLE WITH NO IMPROVEMENT. AT TIMES DURING INITIAL STARTUP, POWER STEERING IS LOST. ALSO VEHICLE WOULD NOT START ON 3 OCCASIONS. ISSUE OCCURS WHILE CAR IS IN MOTION BOTH DURING CITY AND HIGHWAY DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203654April 25, 2019
UNKNOWN OR OTHER
THE TURBOS WENT OUT AT 7,000 MILES. AND NOW MY ENGINE LOSES POWER AND OIL DISAPPEARS OUT OF MOTOR. ONLY 27,000 NOW AND BOUGHT IT DEC 2017. NOT EVEN 1 YEAR AND A HALF OLD. VERY DISAPPOINTED. I BOUGHT A NEW CAR BECAUSE MY OLD ONE BROKE DOWN ALL THE TIME .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203002April 22, 2019
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
CAR IS RANDOMLY JUMPING TO OVERHEAT AFTER BEING IN MOTION. APPROX 5 MINS OF BEING ON. THEN VIOLENTLY SHAKING AND CUTTING ITSELF OFF. DRIVING OUT OF AN APARTMENT DRIVEWAY. WAS TOLD IT WAS THE COOLANT LEAKING, HOWEVER IT "SOLVED ITSELF" AND I WAS SENT ON MY WAY. THIS IS NOW THE SECOND TIME THIS HAS HAPPENED. UPON RESEARCH, IT SEEMS AS THIS IS A COMMON ISSUE WITH FORDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196912April 17, 2019
ENGINE, UNKNOWN OR OTHER
WHEN ACCELERATING ON THE HIGHWAY MY VEHICLE STARTED SHAKING UNCONTROLLABLY. IT FELT LIKE THE ENGINE WAS FAILING. I WAS UNABLE TO ACCELERATE WITHOUT IT SHAKING. I COULD MAINTAIN A SPEED OF ABOUT 50MPH WITHOUT THE SHAKING. I THOUGHT MAYBE THE AIR CONDITIONING HAD MALFUNCTIONED AND WAS TAKING TOO MUCH POWER FROM THE ENGINE SO I TURNED IT OFF, BUT THAT DIDN'T HELP THE ISSUE. MY CHECK ENGINE LIGHT WAS BLINKING ON AND OFF. IT WAS VERY SCARY. ITS HAPPENED TWICE. BUT THERE WAS NO INDICATION ON MY APP THAT ANYTHING HAPPENED EXCEPT FOR A MISFIRE? EITHER WAY VERY SCARY ON THE HIGHWAY WHEN YOU'RE WITH YOUR 3 YEAR OLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194865April 9, 2019
AIR BAGS
TL* THE CONTACT OWNED A 2017 FORD ESCAPE. WHILE DRIVING 35 MPH, THE CONTACT'S VEHICLE WAS T-BONED BY ANOTHER VEHICLE EXITING A PARKING LOT. THE CONTACT'S VEHICLE WAS PUSHED INTO A STOP SIGN AND A POLE, AND LANDED IN A DITCH. NONE OF THE AIR BAGS DEPLOYED INSIDE THE VEHICLE. INSTEAD, THE AIR BAGS DEPLOYED OUTWARDLY, WHICH CAUSED THE FRONT PASSENGER TIRE TO DETACH FROM THE VEHICLE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOTALED BY THE INSURANCE COMPANY AND TOWED. THE CONTACT SMELLED A BURNING ODOR, BUT THERE WAS NO FIRE. THE CONTACT AND A PASSENGER WERE INJURED AND TRANSPORTED BY AMBULANCE TO THE HOSPITAL. THE CONTACT SPOKE WITH THE TAKATA MANUFACTURER, BUT RECEIVED NO ASSISTANCE. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.
Crash:
Yes
Fire:
Yes
Injuries:
2
Deaths:
0
#11195258April 9, 2019
ENGINE
WITHIN ONE YEAR OF OWNING VEHICLE, THE HIGH TEMPERATURE ENGINE LIGHT (RED MESSAGE INDICATOR0 CAME ON. I HAD TAKEN MY CAR IN FOR 1 YEAR SERVICE/OIL CHANGE WITHOUT ANY ISSUES. WHEN THE LIGHT CAME ON, AT THE NEXT OPPORTUNITY I CHECKED THE COOLANT LEVEL AND IT WAS BELOW THE MINIMUM MARK. COOLANT OEM RED WAS ADDED AND AFTER 3 DAYS OF DRIVING I CHECKED THE LEVEL AGAIN AND IT WAS BELOW COOLANT MINIMUM LEVEL. I HAVE NOTICED RECALLS ON ESCAPE VEHICLES IN THE PAST REGARDING THE SAME SITUATION HOWEVER NOTHING HAS BEEN SENT OUT REGARDING THE 2017 MODELS. A RECALL SHOULD BE STARTED SINCE THIS CAN SEVERLY AFFECT THE VEHICLE IN A DAMAGING WAY. THE VEHICLE WAS DRIVING IN LOCAL TRAFFIC WHEN THE LIGHT CAME ON APPROXIMATELY FIVE MINUTES INTO THE DRIVE. THE DEALERSHIP SHOULD HAVE BROUGHT IT TO MY ATTENTION IF IT WAS NOT AT THE PROPER FILL MARK AND IT IS A KNOWN ISSUE. I WILL BE CONTACTING THE DEALERSHIP TO SEE WHAT CAN BE DONE TO REMEDY THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194620April 8, 2019
ENGINE
WHEN AT RED LIGHT OR JUST DRIVING DOWN INTER-STATE THE ENGINE TURNS IT SELF OFF. THE CAR BATTERY LIGHT COMES ON AND IT TELLS YOU TO PUT IT IN PARK AND RESTART. THIS IS VERY DANGEROUS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194672April 8, 2019
AIR BAGS
AIR BAGS DID NOT INFLATE FROM REAR END ACCIDENT. VEHICLE WAS STOPPED AT TRAFFIC LIGHT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11193504April 2, 2019
UNKNOWN OR OTHER
BURNED
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11192455March 29, 2019
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
WHILE DRIVING ON A CITY STREET MY CAR BEGIN TO LOOSE PRESSURE AND THE IMMEDIATELY AFTER THE SERVICE ENGINE NOW LIGHT CAME ON AND MY CAR BEGIN TO SHAKE VERY BAD. SO I PULLED OVER TURNED THE CAR OFF AND STARTED IT AGAIN. THE CAR DROVE OKAY AND I WAS ABLE TO MAKE IT TO THE REPAIR SHOW BUT, EVERY TIME I STOPPED AT THE LIGHT THE VEHICLE WOULD SHAKE AND THE LIGHT EVENTUALLY CAME BACK ON. MY CAR HAS BEEN IN THE SHOP SINCE THEN AND THEY CANNOT SEEM TO FIND OUT THE ISSUE. AT FIRST THE DEALER REPAIR SHOP SAID IT WAS MY WHEEL BEARING & MOTOR MOUNT, THEY REPLACED THOSE AND MY CAR STILL CONTINUE TO SHAKE WHEN STOPPING. THE SHOP IS CURRENTLY LOOKING INTO MY TRANSMISSION AS OF 3/29/2019.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192493March 29, 2019
SERVICE BRAKES, ENGINE
THE VEHICLE WAS TAKEN TO THE DEALERSHIP ON MARCH 11, 2019 AFTER DRIVING THE VEHICLE AND THE VEHICLE WOULD NOT STOP, EVEN THOUGH THE BREAKS WERE BEING APPLIED. FOR ANY TYPE OF BREAKAGE, YOU WOULD HAVE TO ACCEL THE CAR TO GO FASTER. THE CAR IS STILL IN THE DEALERSHIP AND HAVE NOT BEN ABLE TO FIGURE OUT THE UNDERLYING PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191584March 26, 2019
VISIBILITY/WIPER
THE FIRST TIME THIS HAPPENED WHICH WAS APPROXIMATELY EARLY FEB. 2019 THE WIPERS WOULD "HIT" EACH OTHER AND GET STUCK ON THE WINDSHIELD UNTIL THEY WOULD FINALLY RETRACT DOWN TO THE OFF POSITION. DEALER REPLACED THE WIPER MOTORS. AFTER ABOUT 1 - 1 1/2 WEEKS LATER THE SAME THING HAPPENED. TOOK VEHICLE BACK TO THE DEALER WHERE THEY ADJUSTED THE ALIGNMENT OF THE WIPERS AND TIGHTENING A NUT IN THE INTERMITTENT WIPER SWITCH. ON 3/23/19 THE WIPERS AGAIN GOT "STUCK" IN AN UPRIGHT POSITION ON THE WINDSHIELD AND "STUTTERED" VERY SLOWLY ON THE WINDSHIELD UNTIL THEY FINALLY RETRACTED DOWN INTO THE OFF POSITION. THE FIRST INCIDENT THE VEHICLE WAS IN A STATIONARY POSITION WARMING UP IN THE DRIVEWAY. THE SECOND INCIDENT HAPPENED WHILE THE VEHICLE WAS MOVING IN A HEAVY RAIN ON A CITY STREET. THE 3RD INCIDENT HAPPENED AGAIN WHILE THE VEHICLE WAS STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191283March 25, 2019
ENGINE
MY FORD ESCAPE HAS THE ENGINE START/STOP FEATURE. SEVERAL TIMES, WHEN STOPPED, AND I LIFT MY FOOT OFF THE BREAK TO BEGIN DRIVING AGAIN, THE VEHICLE MESSAGING STATES THAT I MUST PUT THE CAR IN PARK AND TURN OFF THE VEHICLE AND RESTART. I CALLED THE DEALERSHIP ABOUT THIS (SUBURBAN IN STERLING HEIGHTS, MI) AND THE SERVICE ADVISOR INDICATED THAT THIS IS A KNOWN ISSUE WITH THE ESCAPES AND THAT I CAN COME IN FOR A SOFTWARE FLASH THAT WILL TAKE A FEW HOURS TO FIX. JUST WONDERING IF THIS WOULD BE A SAFETY RECALL? THE SERVICE ADVISOR SAID THAT HE HAS SEEN SEVERAL OF THESE SITUATIONS COME IN FOR REPAIR. SHOULDN'T FORD BE CONTACTING THEIR CUSTOMERS IF THIS IS A KNOWN ISSUE? THE VEHICLE STOPPED WHEN I WAS IN TRAFFIC AND AT A DEAD STOP, AND ALSO, TURNED OFF AT A RED LIGHT, AND WHEN TURNED GREEN, I HAD TO TURN OFF CAR AND RESTART. IT HAS BEEN VERY SCARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190465March 21, 2019
STRUCTURE:BODY
RETAINER CLIPS FOR SPLASH SHIELD ARE FAULTY AND HAVE BROKEN OR GONE MISSING CAUSING THE SHIELD TO BECOME LOOSE AND FLAP UNDERNEATH THE VEHICLE. OUT OF 10 CLIPS, ONLY TWO ARE HOLDING THE SHIELD IN PLACE. FOR A CAR OF LESS THAN 3 YEARS OF AGE, THIS SHOULD NOT BE HAPPENING. FORD WILL NOT COVERING THE $45 PARTS OR LABOR $100. THIS KNOWN ISSUE CAN ACTUALLY CAUSE THE SHIELD TO ACTUALLY DETACH FROM THE FRAME OF THE UNDER BODY WHILE THE VEHICLE IS IN MOTION AND IN TRAFFIC SITUATIONS THAT COULD POTENTIALLY CAUSE DAMAGE OR EVEN AN ACCIDENT TO NOT ONLY THE VEHICLE THAT IS AFFECTED BY THE LOOSE SHIELD BUT THOSE IN THE PATH OF THIS OBJECT IF IT WERE TO DETACH FULLY FROM THE VEHICLE. MAJOR SAFETY DEFECT AND ISSUE IS PRESENT. VEHICLE IN QUESTION IS EVEN COVERED UNDER THE EXTENDED WARRANTY OPTION AS WELL- STILL NO COVERAGE FOR "CLIPS". DEALER EVEN INDICATED THAT THIS IS A KNOWN ISSUE FOR FORD VEHICLES 2017 AND OLDER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190534March 21, 2019
ENGINE
WHILE STOPPED AT A RED LIGHT AT A BUSY INTERSECTION, THE AUTOMATIC START STOP FEATURE SHUT OFF THE ENGINE, HOWEVER, WHEN THE BRAKE WAS RELEASED THE ENGINE DID NOT RESTART. A MESSAGE FLASHED GIVING DIRECTIONS TO PUT THE VEHICLE IN PARK AND RESTART THE ENGINE MANUALLY. THAT WORKED BUT A FEW DAYS LATER THE ENGINE SHUT OFF WHILE CRUISING ON A CITY STREET AND DISPLAYED THE SAME MESSAGE. AFTER PUTTING THE VEHICLE IN PARK AND RESTARTING, THE START/STOP FEATURE DID NOT WORK AT ALL. TURNING THE CAR OFF AND RESTARTING IT DID NOT RESET THE AUTOMATIC FEATURE. THE ON OFF SWITCH DID NOT RESTART THE FEATURE AND THE SYSTEM INFORMATION DISPLAY STATED THAT ALL SYSTEMS WERE FUNCTIONING NORMALLY. IT TOOK A VISIT TO A FORD DEALERSHIP WHO RAN A DIAGNOSTIC TO THEN RESET THE SYSTEM. THE DEALERSHIP DID NOT OFFER ANY INFORMATION ON WHY THIS HAPPENED OR IF IT COULD HAPPEN AGAIN. DOING A BIT OF RESEARCH, I FOUND TSB #SSM 47043 ADDRESSING THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11187412March 17, 2019
ENGINE
THE STALL / START HAS FAILED TWICE IN ONE WEEK. THE FIRST OCCURRENCE: WHILE COMING TO A COMPLETE STOP, AT A FOUR WAY STOP INTERSECTION WITH IN THE CITY, THE VEHICLE WENT INTO THE STALL MODE. WHEN I REMOVED MY FOOT FROM THE BRAKE THE VEHICLE WOULD NOT RESTART. I HAD TO PUT THE VEHICLE INTO PARK AND RESTART THE CAR. THE SECOND OCCURRENCE: WHILE SITTING AT A RED TRAFFIC LIGHT ON A BUSY CITY STREET THE VEHICLE WENT INTO STALL MODE. WHEN THE TRAFFIC LIGHT CHANGED, I TOOK MY FOOT OFF THE BRAKE BUT THE VEHICLE DID NOT RESTART AND AGAIN I HAD TO PUT THE VEHICLE INTO PARK AND RESTART THE VEHICLE. BOTH TIMES THERE WERE OTHER VEHICLES PRESENT CAUSING A POTENTIALLY HAZARDOUS SITUATION FOR ME AND OTHER DRIVERS ON THE ROADWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11187231March 16, 2019
STRUCTURE:BODY
THE REAR HATCH ON MY 2017 FORD ESCAPE IS NOT LATCHING. THE SECONDARY LATCH DOES NOT ENGAGE AND CINCH THE HATCH CLOSED AND SECURED. THE VEHICLE HAS BEEN TAKEN TO THE FORD DEALERSHIP 4 TIMES IN THE LAST 2 MONTHS, THEY HAVE BEEN UNABLE TO CORRECT THE PROBLEM. ALSO WHILE AT THE DEALERSHIP I HAVE BEEN TOLD OF THIS SAME PROBLEM HAPPING ON OTHER FORD ESCAPES AT LEAST 3 IN THE LAST FEW DAYS AT THIS ONE DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185055March 8, 2019
HYBRID PROPULSION SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2007 FORD ESCAPE HYBRID. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. ONCE THE VEHICLE WAS RESTARTED, IT OPERATED NORMALLY. THE VEHICLE STALLED AGAIN EVERY TIME THE SPEED EXCEEDED 55 MPH. THE VEHICLE WAS REPAIRED BY WYNNE FORD (1020 W MERCURY BLVD, HAMPTON, VA 23666) PER NHTSA CAMPAIGN NUMBER: 14V526000 (HYBRID PROPULSION SYSTEM) ON FEBRUARY 26, 2019; HOWEVER, THE FAILURE RECURRED ON MARCH 2, 2019. THE VEHICLE WAS CURRENTLY BACK AT THE DEALER AWAITING REPAIRS. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 104,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184542March 6, 2019
ELECTRICAL SYSTEM
WHEN STOPPED AT A LIGHT, THE VEHICLE'S AUTO START FUNCTION FAILS TO RESTART THE VEHICLE. YOU GET A MESSAGE TO PUT YOUR CAR IN PARK AND TURN THE KEY TO RESTART. THIS IS A SAFETY HAZARD WHICH COULD RESULT IN SOMEONE GETTING REAR ENDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184695March 6, 2019
ENGINE
WHEN VEHICLE IS STOPPED AND THE AUTO ON/OFF FUNCTION IS ENGAGED, SOMETIMES THE ENGINE DIES COMPLETELY. THE VEHICLE MUST THEN BE TURNED OFF AND RESTARTED. THIS HAS OCCURRED WHILE IN TRAFFIC. THIS HAS NOT BEEN NOTED TO OCCUR WHEN THE AUTO ON/OFF FUNCTION IS TURNED OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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