Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11338910July 12, 2020
ELECTRICAL SYSTEM
ERRPR CODE P051B CRANKCASE PRESSURE SENSOR CIRCUIT RANGE/PREFORMANCE. AT ONLY 37000 MILES WARRANTY UP 36000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338726July 11, 2020
ENGINE, POWER TRAIN
AT 50000 MILES MY CHECK ENGINE LIGHT STARTED COMING ON, MY VEHICLE WAS DRIVING ROUGH AND JOLTING AND I WOULD RANDOMLY LOOSE COOLANT WITHOUT ANY EXTERIOR LEAK WHICH OF COURSE THEN MY VEHICLE WOULD START TO OVERHEAT SO I TOOK IT IN. LUCKILY BARELY BEING WITHIN WARRANTY COME TO FIND OUT IT WAS A DEFECT I HAD A CRACKED ENGINE BLOCK, SO MY ENTIRE ENGINE HAS TO BE REPLACED. ONE MONTH LATER I FINALLY GET MY CAR BACK TO FIND WHILE DRIVING IT HOME WAS EXTREMELY LOUD HAD NO POWER TO ACCELERATE WHICH WOULD SHOOT UP THE RPMS. FORD DISMISSED IT AS A SIMPLE FIX AND AFTER THEY RETURNED MY CAR IN LESS THEN 1 DAY THIS WAS YESTERDAY, TODAY I GO TO DRIVE IT TO NOW HAVE AN ERROR MESSAGE DISPLAYING: TRANSMISSION FAULT SERVICE NOW. THEY OF COURSE ARNT OPEN ON THE WEEKENDS AND LUCKILY I WASN'T STRANDED YET BUT THIS STILL MEANS I HAVE TO WAIT UNTIL MONDAY. THIS HAS ALL GONE ON WITHIN THE PAST WEEK AND THE ONLY THING THEY ARE DOING SO FAR IS GIVING THE REPAIR A 2 YEAR WARRANTY. GOOGLING THIS ISSUE UNFORTUNATELY AFTER EXPERIENCING THIS PERSONALLY THIS SEEMS TO BE COMMON WITH THESE VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338118July 8, 2020
ENGINE
THE CHECK ENGINE LIGHT CAME ON IN OUR 2017 FORD ESCAPE WITH 76,000 MILES ON IT WHILE DRIVING ON OUR CITY STREETS. WE PROMPTLY TOOK IT INTO OUR LOCAL FORD DEALERSHIP TO HAVE LOOKED AT. THEY THEN INFORMED US IT NEEDED A NEW ENGINE BECAUSE OF COOLANT LEAKING. THEY SAID THIS HAS BEEN A KNOWN PROBLEM WITH CERTAIN FORD ENGINES AND WAS RECALLED IN DIFFERENT YEARS BUT NOT THE 2017. I WAS TOLD TO CALL FORD AND EXPLAIN THE SITUATION, WHICH I DID, ONLY TO BE BRUSHED OFF AND TOLD THERE IS NOTHING THEY ARE GOING TO DO ABOUT IT. THE MECHANIC SAID IF WE WERE TO KEEP DRIVING IT THE ENGINE WOULD EVENTUALLY JUST DIE WHILE DRIVING OR POSSIBLY EVEN CATCH FIRE. I BELIEVE FORD HAS A DUTY TO RECALL THE ENGINE IN THESE OTHER YEAR CARS BECAUSE IT IS THE SAME ISSUE THAT WAS RECALLED IN THE EARLIER YEAR CARS. THEY ARE KNOWINGLY PUTTING PEOPLE IN UNSAFE VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337835July 7, 2020
ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT WHILE HER GRAND-DAUGHTER WAS DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE SPUTTERED AND DECELERATED TO 8 MPH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT WHO ERASED SEVERAL UNKNOWN DIAGNOSTIC TROUBLE CODES. THE VEHICLE OPERATED AS DESIGNED AFTER THE CODES WERE ERASED. THE CONTACT WAS INFORMED THAT ERASING THE CODES WOULD NOT PREVENT THE FAILURE FROM RECURRING. ZECK FORD (4501 S 4TH ST, LEAVENWORTH, KS 66048, (913) 727-1650) WAS CONTACTED AND INFORMED OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331866July 1, 2020
ENGINE
CHECK ENGINE LIGHT TURNED ON AFTER STARTING THE VEHICLE AND TRAVELING ~35 MPH IN CITY. VEHICLE WAS TAKEN TO LOCAL FORD DEALER WHERE IT WAS DISCOVERED COOLANT WAS LEAKING INTO THE ENGINE. WAS INFORMED THE SHORT BLOCK NEEDED TO BE REPLACED AT MINIMUM. THIS SEEMS TO BE A COMMON ISSUE WITH THIS YEAR/MODEL BASED ON OTHER REPORTS LISTED ON NHTSA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331514June 29, 2020
ENGINE
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE WAS SUBJECTED TO CUSTOMER SATISFACTION CAMPAIGN NUMBER: 19B37 (POWER TRAIN). THE VEHICLE WAS TAKEN TO ED SHULTS FORD (2258 WASHINGTON ST, JAMESTOWN, NY 14701) WHERE THE RECALL WAS PERFORMED. A MONTH AFTER THE REPAIR WAS PERFORMED, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE ENGINE MISFIRE WHILE DRIVING VARIOUS SPEEDS. THE CONTACT ALSO STATED THAT A COOLANT LEAK HAD CAUSED COOLANT TO SPILL ONTO THE SPARK PLUGS AND ALSO INTO THE ENGINE CYLINDER. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE A SPARK PLUG REPLACED HOWEVER, THE FAILURE PERSISTED. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 59,918.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331590June 29, 2020
ENGINE
CHECK ENGINE LIGHT APPEARED. TOOK TO A ASE TECH WHO TOLD ME IT LOOKS LIKE COOLANT LEAKED INTO CYLINDER BLOCK, INSTRUCTED ME TO TAKE TO DEALERSHIP. DEALERSHIP CONFIRMED ON 6/18 THAT ENGINE NEEDS REPLACEMENT FROM DAMAGE. FOUND ON FORD WEBSITE THAT SOFTWARE UPDATE NEEDED FOR MY VEHICLE OR WILL CAUSE COOLANT TO INTRUDE INTO ENGINE BORE WHICH CAN LEAD TO ENGINE DAMAGE. CONTACTED FORD AND THEY WILL NOT COMPENSATE OR HELP WITH ANY OF THE COST OF REPAIRS BECAUSE IS PAST WARRANTY. AGAIN 6/26 RECEIVED A NOTICE TO UPDATE SOFTWARE TO PREVENT DAMAGE BUT THIS HAS ALREADY HAPPENED TO ME. TOTAL COST OF REPAIRS ARE $5335 OUT OF POCKET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329102June 16, 2020
ENGINE
THIS ISSUE OCCURRED WHILE PARKED IN THE DRIVEWAY. CRANKED THE CAR AS NORMAL AND THE CAR STARTED SHAKING AND SHUDDERING AT IDLE, REVVED THE ENGINE A FEW TIMES AND IDLE BECAME NORMAL. AFTER DRIVING OFF THE CHECK ENGINE LIGHT CAME ON AFTER ABOUT A MILE OF DRIVING AND FOR ABOUT 12HRS. EACH TIME THE CAR WAS CRANKED THE CHECK ENGINE LIGHT CAME ON, BUT AFTER ABOUT A 12 HR. PERIOD IT DID NOT COME BACK ON. SINCE THIS OCCURRED ON 06/04/20 EVERY TIME THE ENGINE WAS CRANKED FOR THE FIRST TIME IN THE MORNING OR AFTER IT HAS BEEN PARKED FOR SEVERAL HOURS AND THEN CRANKED BACK UP...THE SHUDDERING AND SHAKING OCCURRED EACH TIME, BUT THE CHECK ENGINE LIGHT HAS NOT COME BACK ON. I MADE AN APPOINTMENT WITH THE FORD DEALER I PURCHASED THE ESCAPE FROM FOR 10AM ON 06/15/2020. AFTER AN HOUR AND A HALF WAIT THE SERVICE TECH INFORMED ME THAT THE ENGINE BLOCK (AND AN ADDITIONAL 4 PAGES OF PARTS) WERE GOING TO HAVE TO BE REPLACED. HE ALSO SAID SOME OF THESE PARTS ARE LIKELY TO BE BACK ORDERED BECAUSE OF THE HIGH INCIDENCES OF THIS ISSUE/PROBLEM. HE STATED THAT ONE SIDE OF THE ENGINE BLOCK WAS COOLING OFF FASTER THAN THE OTHER WHICH CAUSED THE ALUMINUM ENGINE BLOCK TO WARP AND IT IS ALLOWING COOLANT TO LEAK INTO THE CYLINDER TUBES THAT WILL EVENTUALLY CAUSE ENGINE FAILURE. WITH ONLY 27,381 MILES ON IT THESE REPAIRS ARE COVERED UNDER WARRANTY, BUT I'M WORRIED ABOUT THE RELIABILITY IN THE FUTURE AFTER WHAT'S BASICALLY AN ENGINE REBUILD. WHAT MAKES ME ANGRY IS AFTER JUST A LITTLE RESEARCH I FIND THAT FORD HAS KNOWN ABOUT THIS ISSUE FOR YEARS, BUT HAS FAILED TO ISSUE A RECALL OR AT THE VERY LEAST INFORM CURRENT OWNERS THAT THERE IS POTENTIALLY A SEVERE FLAW IN THEIR ENGINE DESIGN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329261June 16, 2020
ENGINE
HAVE OWNED THE CAR FOR A MONTH, 65,000 MILES ON IT. CHECK ENGINE LIGHT CAME ON WHEN STARTED CAR, HAD IT SCANNED, WAS TOLD CYLINDER 1 HAD A MISFIRE. TOOK IT TO MALL OF GEORGIA FORD WHERE IT WAS PURCHASED FROM MAY 2020, THEY HAVE NOW SAID COOLANT LEAKS INTO THE ENGINE AND THEY HAVE TO REPLACE THE ENTIRE ENGINE. WILL THIS HAPPEN WITH THE REPLACEMENT ENGINE TOO? FORD SHOULD BUY THE CAR BACK. OWNED FOR A MONTH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328741June 14, 2020
ENGINE, SEAT BELTS
ENGINE LIGHT CONSISTENTLY COMES ON AND STAYS ON. TOOK TO LOCAL FORD DEALER. THEY CHARGE US OVER $200 TO FIX IT. LIGHT STILL COMES ON ALL THE TIME. AT THE SAME TIME WE ENQUIRER ABOUT WHY THE SEAT BELT WILL NOT SNAP BACK INTO PLACE PROPERLY. THEY TOLD US IT WOULD COST US OVER $400. TO FIX THE DRIVER SIDE SEAT BELT. ABSOLUTELY RIDICULOUS FOR SOMETHING THAT SHOULD BE COVERED AND A SAFETY CONCERN. IF WE ARE EVER IN AN ACCIDENT AND THE SEAT BELT DOESN'T WORK PROPERLY, IT WILL DEFINITELY BE THE FAULT OF FORD. WE WILL NEVER BUY FORD AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328432June 11, 2020
STEERING
2017 FORD ESCAPE SE WITH 24,000 MILES. THE ELECTRONIC STEERING ASSIST FAILED, NEARLY CAUSING LOSS OF CONTROL OF THE CAR IN A PARKING LOT. THE REPAIR COST OVER $2,100. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327376June 5, 2020
UNKNOWN OR OTHER
EMPLOYEE WENT OUT TO START HIS CAR IN THE MORNING TO GO TO WORK. HE WENT OUT A FEW MINUTES LATER AND THE BACK WINDOW HAD EXPLODED. IT WAS COLD OUT THE NIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326878June 1, 2020
ENGINE
VEHICLE WAS BEING DRIVEN AT HIGHWAY SPEED WITH SUDDEN LOSS OF POWER. MOTOR WOULD STAY RUNNING BUT NO POWER AND NO WARNING LIGHTS TO INDICATE PROBLEM. WHEN TAKEN IN TO SERVICE WAS TOLD ANTIFREEZE LEAKED INTO NO.2 CYLINDER CAUSING ENGINE FAILURE. FORD I WAS TOLD IS AWARE BUT DID NOTHING AS THE VEHICLE WAS 2000 MI. OUT OF WARRANTY. VEHICLE WAS IN FOR RECALL TO FIX THIS PROBLEM ON JANUARY 29TH WHILE UNDER WARRANTY AND POSSIBLY NOT REPAIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326346May 28, 2020
UNKNOWN OR OTHER
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE VEHICLE STALLED. THE CONTACT STATED BATTERY WARNING LIGHT AND OIL LEVEL WARNING LIGHTS WERE ILLUMINATED ALONG WITH SEVERAL OTHER UNKNOWN WARNING LIGHTS. THE VEHICLE RESUMED NORMAL OPERATION AFTER THE VEHICLE WAS TURNED OFF AND RESTARTED. THE VEHICLE WAS TOWED TO SUMMERVILLE FORD LOCATED AT 9700 DORCHESTER RD, SUMMERVILLE, SC 29485, WHERE THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE HAD NOT BEEN DIAGNOSED NOR REPAIRED AS OF YET. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 17,769.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325402May 21, 2020
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE OVERHEATED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO CAVALIER FORD GREENBRIER (1515 S MILITARY HWY, CHESAPEAKE, VA 23320) WHERE THE VEHICLE WAS DIAGNOSED WITH A COOLANT LEAK. THE REPAIR WAS STILL PENDING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325332May 20, 2020
ENGINE
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT AT VEHICLE START-UP, THE CHECK ENGINE LIGHT ILLUMINATED. THE CONTACT THEN TOOK HIS VEHICLE TO QUICK LANE AT BEDFORD FORD LINCOLN (10050 IN-37 STE A, BEDFORD, IN 47421) WHERE THE CONTACT WAS INFORMED THAT THE CYLINDER HEAD NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED HIM THAT THEY WOULD OFFER TO COVER 35% OF THE REPLACEMENT COST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 64,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325208May 19, 2020
UNKNOWN OR OTHER
AFTER STOPPING AT A STOP SIGN THE AUTO RESTART KICKED IN. NORMALLY IT START FINE AFTER I LET GO OF THE BRAKE, BUT THIS TIME IT STALLED COMPLETELY AND LOST ALL POWER. I COULD NOT TURN ON THE BLINKERS. I WAS TRYING TO MOVE IT OUT OF THE WAY BUT I COULD NOT EVEN CHANGE GEAR TO NEUTRAL AND IT HAD O POWER STEERING. WE CALL ROADSIDE ASSISTANCE BUT WHEN I OPEN THE HOOD TO CHECK FOR THE BATTERY ALL OF A SUDDEN THE POWER CAME BACK. I DON'T THINK IT WAS A BATTERY PROBLEM BECAUSE I JUST REPLACE MY BATTERY 2 WEEKS AGO. THE WHOLE PROCESS TOOK ABOUT 30 MINUTES BEFORE THE POWER CAME BACK. THIS IS THE SECOND TIME IT DOES THAT FIRST TIME IT JUST STALLED BUT DID NOT LOSE ANY POWER. THIS IS PRETTY SCARY STUFF IF IT HAPPENS IN THE MIDDLE OF THE HIGHWAY WITH NO POWER STEERING ESPECIALLY WITH A FAMILY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324400May 13, 2020
STRUCTURE:BODY
THE PAINT ON MY LIGHTING BLUE FORD IS PEELING OFF NEAR THE WINDOWS. THERE APPEARS TO BE NOTHING UNDER THE PAINT. IT IS PEELING OFF IN SHEETS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324272May 12, 2020
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT CALLED ON BEHALF OF HIS MOTHER WHO OWNS A 2017 FORD ESCAPE. THE CONTACT STATED WHILE HIS MOTHER WAS DRIVING 65 MPH, THE CONTACT STATED THAT HIS SON OPENED THE DRIVER'S SIDE REAR DOOR AFTER PULLING ON THE HANDLE TWICE. THE CONTACT STATED THAT PRIOR TO THE FAILURE THE DOOR LOCK WAS IN THE LOCKED POSITION. THE CONTACT SECURED THE DOOR WITH A ROPE. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323994May 9, 2020
STRUCTURE:BODY
PAINT IS PEELING OFF AT THE PERIMETER OF THE WINDSHIELD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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