Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11360318September 21, 2020
ENGINE, POWER TRAIN
MY CAR BEGAN LOSING POWER , COOLANT LEVEL DROPPING. NO COOLANT ON GROUND THOUGH. CAR DID NOT OVERHEAT. HOWEVER I COULD SMELL THE BURNING ANTIFREEZE WHILE PARKED, IDLING AND WHILE DRIVING . FORD DEALERSHIP ORIGINALLY TOLD ME THEY THOUGHT COOLANT WAS LEAKING INTO ENGINE. THEN HAD ANOTHER TECHNICIAN TELL ME IT'S JUST A WATER PUMP LEAK. I CONTACTED LAWYER . AS SHOULD YOU. WE NEED TO START CLASS ACTION LAW SUIT. THE PROBLEM IS COOLANT GETTING INTO ENGINE AND ALL THROUGH OIL. CONTACT BAD PRODUCTS LAW PLEASE ! I AM HOPING FORD WILL DO THE RIGHT THING HERE AND NOT BAND AID REPAIR MY CAR. HOPEFULLY NO ONE HAS TO BE INJURED OR DIE BEFORE THEY RECALL THIS ISSUE .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354523September 12, 2020
ENGINE
I WAS DRIVING TO WORK ON FREEWAY AND MY SUV STARTED MISFIRING AND THE ENGINE LIGHT STARTED BLINKING THEN STAYED ON HAD CODE ENGINE MISFIRE DISCOVERED THERE WAS OIL IN THE SPARK PLUG WELL ON ALL FOUR CYLINDERS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354487September 11, 2020
ENGINE
THE CAR STALLS ON AN OCCASIONAL BASES AT A TRAFFIC LIGHT AFTER SITTING AT THE LIGHT FOR A BIT. TAKING THE FOOT OFF THE BRAKE DOES NOT START THE CAR UP. I PURCHASED A MACHINE TO DETECT CODES AND NOTHING CAME UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354494September 11, 2020
POWER TRAIN
I PURCHASED A FORD ESCAPE IN DECEMBER OF 2017. IN JUNE OF 2018 I BROUGHT IT IN TO A FORD DEALER DUE TO THE CAR PULLING FORWARD WHEN IT SHIFTED IT WAS 23,475 MILEAGE. THE DEALERSHIPS MECHANIC TESTED IT FOR TRANSMISSION CODES AND CAME UP WITH P0300. HE TEST DROVE AND CHECKED FLUID LEVEL AND SAID IT WAS OK. MARCH 2019 AT 39,473 MILEAGE I TOOK IT TO THE DEALERSHIP BECAUSE IT WOULD JUMP WHEN I SHIFT INTO REVERSE. THEY DID AN TRANSMISSION DIAGNOSIS AND STATED NO CODES APPEARED. THEY DID A IDS SCAN TOOL TO WATCH SOME TYPE OF DATA AND FOUND A LINE PRESSURE HIGHER THAN NORMAL DURING ENGAGEMENT, THEY RESET IT. CLEARED TRANSMISSION ADAPTIVE TABLES. AUGUST 2020 TOOK IT BACK TO DEALERSHIP AT 80,462 MILEAGE BECAUSE IT WOULD LUNGE FORWARD AT A STOPPING POSITION AT ACCELERATION. THE DEALERSHIP MECHANIC PERFORMED A ATD AUTOMATIC TRANSMISSION DIAGNOSIS, FOUND NO CODES STORED, HOWEVER, FOUND THE TRANSMISSION FLUID VERY BLACK AND BURNT. THEY FOUND WHEN TEST DRIVING HARSH UP AND DOWN SHIFT. THEY TOLD ME THEY HAD TO OVERHAUL THE TRANSMISSION TO FIND THE PROBLEM. THEY QUOTED ME $ 2000-5000 PRICE. I DID NOT HAVE IT. IT HAS BEEN THREE WEEKS AND I AM CONCERNED IF MY TRANSMISSION FLUID WAS BLACK AND BURNT WHY DID THEY NOT CHANGE IT? THEY ONLY CHARGED ME FOR THE TRANSMISSION DIAGNOSIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352401August 31, 2020
UNKNOWN OR OTHER
IN MARCH 2020 I PURCHASED A CERTIFIED PRE OWNED 2017 FORD ESCAPE TITANIUM FROM DOWNS FORD IN TOMS RIVER, NJ. APPROXIMATELY IN MID JULY 2020 THE FIRST INCIDENT OCCURRED WITH THE VEHICLE, WHILE DRIVING THE CAR SUDDENLY LOST ALL POWER AND COULD NOT BE STARTED, THE CAR WAS TOWED TO FREEHOLD FORD WHICH WAS THE CLOSEST FORD DEALERSHIP. THEY HAD THE VEHICLE A FEW DAYS, THEY SAID THEY CLEARED SOME CODES AND WE TOOK THE CAR HOME. THE SECOND INCIDENT OCCURRED ABOUT TWO WEEKS LATER, WHILE DRIVING THE CAR SUDDENLY LOST POWER A MESSAGE CAME UP ON THE DASH THAT SAID AUTO STARTSTOP SHIFT TO P RESTART ENGINE. AT THAT POINT WE BROUGHT THE CAR BACK TO DOWNS FORD THE DEALERSHIP WE PURCHASED THE CAR FROM EXPLAINED WHAT HAPPENED AND THEY HAD THE CAR FOR APPROXIMATELY 2 WEEK. THEY COULD NOT DUPLICATE THE PROBLEMS WE TOLD THEM THAT HAD OCCURRED WHILE TEST DRIVING THE CAR SO THEY ASKED FOR PERMISSION FOR THEIR SERVICE MANAGER TO USE THE CAR TO GO TO AND FROM WORK TO SEE IF THE PROBLEM OCCURRED. THEY SAID IT DID NOT AND SINCE NOTHING WAS WRONG WITH THE CAR ASKED US TO PICK THE CAR UP. WHILE USING THE CAR OVER THE NEXT WEEK THE PROBLEM OCCURRED ON 8/23/20 WHILE STOPPED AT A TRAFFIC LIGHT THE CAR TURNED OFF MESSAGE ON THE DASH AUTO START STOP SHIFT TO P RESTART ENGINE, ON 8/24/20 WHILE DRIVING THE CAR IT LURCHED FORWARD AND SUDDENLY LOST POWER WHEN I PRESSED ON THE GAS PEDAL THE CAR DID NOT ACCELERATE I PULLED OVER TO THE SHOULDER WAITED A FEW MINUTES AND DROVE AWAY,8/27/20 SLOWING FOR A TRAFFIC LIGHT THE CAR LOST POWER AND TURNED OFF MESSAGE ON DASH AUTO START STOP SHIFT TO P RESTART ENGINE, THEN WHILE DRIVING THE RPM'S WENT TO ZERO I COULD NOT ACCELERATE AND THEN SUDDENLY I GOT POWER BACK,8/29/20 SAME INCIDENT OCCURRED TWICE WHILE DRIVING BACK TO THE DEALERSHIP TO HAVE THE CAR LOOKED AT AGAIN.THIS IS VERY DANGEROUS AS THE CAR HAS NO POWER AND STOPS IN TRAFFIC RISKING BEING REAR ENDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352143August 30, 2020
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
I'VE HAD MY CAR TWO YEARS AND MULTIPLE THINGS HAVE BEEN AN ISSUE SINCE PURCHASE. REGARDLESS, MY MOST RECENT CONCERN IS MY HILL START NOT AVAILABLE LIGHT IS ON AND TRACTION CONTROL LIGHT IS ON AND WILL NOT GO OFF. I SENT MY CAR TO A DEALERSHIP TO DETERMINE THE ISSUE AND DISCOVERED THE SASM NEEDED TO BE REPAIRED. HOWEVER THE DEALERSHIP STATED THAT THIS DOES NOT BECOME AN ISSUE UNLESS THE CAR HAS BEEN IN AN ACCIDENT. MY CAR HAS NEVER BEEN IN AN ACCIDENT NOW NOR PRIOR TO MY PURCHASE. CAR FAX SHOW NO RECORDS OF ANY DAMAGE TO THE PHYSICAL BODY OF THE VEHICLE. THE DEALERSHIP HAD NO OTHER EXPLANATION AS TO WHY THESE LIGHTS WOULD HAVE BEEN ACTIVATED AND I'M VERY CONCERNED THAT IT WILL CAUSE FURTHER DAMAGE TO MY CAR. AGAIN I'VE ONLY HAD THE CAR TWO YEARS AND WOULD LIKE TO HAVE IT LONGER, IF SOMETHING CAN BE EXPLAINED ABOUT THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351784August 28, 2020
ENGINE
COOLANT LEAKING INTO CYLINDERS, WHICH CAUSES ENGINE TO START ROUGH FROM COLD START AS COOLANT IS IN SIDE OF THE CYLINDERS AS FUEL IS BEING INJECTED IN. AFTER CHECK ENGINE LIGHT TURNED ON TOOK TO DEALERSHIP WHERE THEY INFORMED ONLY COURSE OF ACTION IS REPLACING OF LONG BLOCK. CAR WOULD STILL BE DRIVABLE, BUT COULD AT ANY POINT FREEZE UP AND COULD CAUSE MAJOR HARM TO DRIVER AND NEARBY VEHICLES. HAPPENED WHEN THE CAR WAS AT BETWEEN 80K AND 86K MILES, NO HELP FROM FORD AS PAST WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351824August 28, 2020
ENGINE
ENGINE KEPT LOSING POWER AND BOGGING DOWN. TOOK IT TO FORD AND THEY SAID I NEEDED A NEW ENGINE BECAUSE RADIATOR COOLANT WAS GETTING INTO THE CYLINDER HEADS FOR QUITE SOME TIME. NO CHECK ENGINE LIGHTS CAME ON OR ANYTHING. VEHICLE HAS BEEN IN THE SHOP NOW FOR 4 DAYS. THEY SAID THEY ARE WAITING ON THE NEW ENGINE AND MY VEHICLE "SHOULD" BE FIXED BY NEXT FRIDAY. *FINGERS CROSSED*. THIS APPARENTLY HAS BEEN A KNOWN ISSUE FOR QUITE SOME TIME, ACCORDING TO SOME FORUMS, AND LAWSUITS ARE BEING PUT INTO PLACE BECAUSE OF THIS SERIOUS ISSUE WITH FORD ESCAPE VEHICLES, RANGING FROM THE YEAR 2013 TO 2019. THERE NEEDS TO BE A RECALL ON THESE ENGINES IF THIS IS A KNOWN ISSUE. PEOPLE CAN GET HURT FROM THIS..... ESPECIALLY IF NO CHECK ENGINE LIGHT IS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350963August 24, 2020
ENGINE
ON AUGUST 16, 2020, RED WARNING LIGHTS APPEARED WHILE I WAS DRIVING INDICATING CAR OVERHEATING, PULL OVER. THIS HAPPENED ON A HIGHWAY CLOSE TO A SPLIT EXIT. I PULLED OVER ON THE RIGHT SIDE OF THE HIGHWAY. DID NOT FEEL SAFE AT ALL BECAUSE OF THE TRAFFIC. I ATTEMPTED TO START THE CAR AND DRIVE TO A SAFER LOCATION, BUT THE CAR WOULD NOT START. I HAD TO WAIT FOR A TOW TRUCK. MY CAR WAS TOWED AND THE DEALERSHIP INDICATED THAT I WOULD NEED A NEW ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350073August 18, 2020
ENGINE
CHECK ENGINE LIGHT CAME ON WHEN STARTING. TOOK TO SHOP, DETERMINED ENGINE PROBLEM FORD WAS AWARE OF BUT HAD TO TAKE IT TO A FORD DEALER TO BE "OFFICIALLY DIAGNOSED". TECHNICAL SERVICE BULLETIN WAS ISSUED BY FORD BUT NO RECALL. TOLD I NEED A NEW ENGINE, $7200 IN A VEHICLE LESS THAN 3 YEARS OLD. NO FINANCIAL ASSISTANCE AVAILABLE FROM FORD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349814August 17, 2020
ENGINE
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT THE SERVICE ENGINE WARNING LIGHT ILLUMINATED WHILE HER DAUGHTER WAS DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER HUTCHESON FORD SALES (308 N OUTER RD, SAINT JAMES, MO 65559, (573) 265-7015) AND AN UNKNOWN SENSOR WAS REPLACED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN TO AN UNKNOWN DEALER WHERE THE MECHANIC PERFORMED AN AIR INDUCTION SERVICE. THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND WAS TAKEN BACK TO THE UNKNOWN DEALER WHERE THE DTC CODES WERE RESET. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS THEN TAKEN BACK TO HUTCHESON FORD WHERE THE MECHANIC DISCOVERED THAT COOLANT WAS LEAKING INTO THE ENGINE OIL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349680August 16, 2020
ENGINE
AT 68,000 MILES, MY CHECK ENGINE LIGHT CAME ON AS I WAS LEAVING MY NEIGHBORHOOD. TOOK THE VEHICLE TO THE FORD DEALERSHIP AND WAS ADVISED THAT COOLANT WAS LEAKING INTO THE ENGINE AND THE LONG BLOCK ENGINE ASSEMBLY WILL NEED TO BE REPLACED. IDS CODES P0301 AND P0316 - MISFIRE IN CYLINDER 1. I CALLED FORD CUSTOMER SERVICE (800-392-3673) BUT THEY ARE UNWILLING TO ASSIST SINCE I AM PAST THE 60,000 MILE WARRANTY. THIS IS A KNOWN ISSUE AND THERE IS A TECHNICAL SERVICE BULLETIN (#19-2346) OUT FOR THE ISSUE. THE VEHICLE WAS STILL UNDER WARRANTY WHEN THE TECHNICAL SERVICE BULLETIN WAS ISSUED. IT'S UNFORTUNATE THAT FORD DOES NOT INFORM THE CONSUMER OF THE SERVICE BULLETINS. I AM NOW FACED WITH SPENDING $6,000+ TO REPLACE THE LONG BLOCK ENGINE ASSEMBLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343947August 7, 2020
ENGINE
60000 MILE DRIVE TRAIN WARRANTY, VEHICLE WAS AT 51000 MILES MY CAR WAS DRIVING ROUGH AND LOOSING COOLANT WITH NO EXTERIOR LEAKS TOOK MY CAR TO THE SERVICE DEPARTMENT 6/1/2020 DIAGNOSIS: CRACKED ENGINE BLOCK, ENGINE HAS TO BE REPLACED NOT RETURNED TO ME UNTIL 7/7/2020 (OVER 1 MONTH LATER!) BUT WHEN IT WAS IT HAD NO ACCELERATING POWER. RETURNED TO DEALERSHIP THE SAME DAY AND WAS GIVEN BACK TO ME THE NEXT DAY CLAIMING IT WAS A LOOSE FITTING AND THAT ALL COMPONENTS WERE CHECK AND IT WAS GOOD- WRONG I WENT TO DRIVE THE VEHICLE AND RECEIVED AN ALERT TRANSMISSION FAULT SERVICE NOW. THAT WAS FRIDAY 7/10 AFTER HOURS TOOK IT BACK WHEN THEY OPENED MONDAY 7/13 AND THEY TRIED GIVING IT BACK TO ME ON 7/29 AFTER IT WAS ' READY' BUT THE DRIVER HAD TO TURN AROUND BECAUSE THE SERVICE LIGHT WAS ON AGAIN. IT'S NOW 8/7 AND NO CAR AND THE DEALERSHIP REFUSED MY BUYBACK REQUEST. PLEASE HELP FORD NEEDS TO BE INVESTIGATED THERE IS AN ENTIRE FORUM OF SIMILAR ISSUES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343734August 6, 2020
ENGINE
COOLANT LEAKED INTO THE ENGINE. CAR WILL NOT OPERATE. OIL IS FROTHY/MILKY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343561August 5, 2020
STEERING
WHILE ON THE HIGHWAY I GOT A WARNING STEERING LOSS PULL OVER SAFELY. THE STEERING WHEEL WAS STIFF. I HARDLY COULD MOVE THE WHEEL. IT TOOK ALL 200 POUNDS FOR ME TO PULL OVER SAFELY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342918August 3, 2020
AIR BAGS
THE SUV WAS STRUCK FROM THE REAR AT HIGHWAY SPEED (65 MPH) BY A TOW TRUCK AND FORCED HEAD ON INTO THE GUARD RAIL. THE CAR IS A TOTAL LOSS WITH DAMAGE TO THE FRONT, REAR AND ALL CORNERS. THE AIRBAGS DID NOT DEPLOY. THE DRIVER WAS TREATED AND RELEASED FOR NON-LIFE THREATENING INJURIES AND CONTINUES TO BE TREATED FOR THE SAME INJURIES
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11342515July 31, 2020
AIR BAGS, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNED A 2017 FORD ESCAPE. THE CONTACT STATED THAT WHILE PRESSING THE BRAKE PEDAL, THE VEHICLE SUDDENLY EXPERIENCED UNINTENDED ACCELERATION CAUSING THE VEHICLE TO CRASH INTO A PARKING POLE. AS A RESULT, THE POLE DETACHED, MOVED 11 MILLIMETERS AND FELL ON TOP OF ANOTHER VEHICLE THAT WAS PARKED. DURING THE INCIDENT THE AIR BAG DID NOT DEPLOY. NO INJURIES WERE REPORTED. NO POLICE REPORT WAS TAKEN. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE INCIDENT. THE FAILURE MILEAGE WAS 36,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11342573July 31, 2020
SUSPENSION
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS IN FOR ROUTINE MAINTENANCE, IT WAS DISCOVERED THAT THE REAR SHOCK ABSORBERS WERE LEAKING FLUIDS AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER COLUMBIA FORD LOCATED AT 234 WILLIMANTIC RD, COLUMBIA, CT 06237, AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341127July 23, 2020
WHEELS
DURING THE ANNUAL MAINE STATE VEHICLE INSPECTION, THE 2017 FORD ESCAPE SE FAILED DUE TO A SAFETY ISSUE. THE FAILURE WAS IN RELATION TO BAD REAR LATERAL LINKS LEFT AND RIGHT REAR KNUCKLE AND HUB ASSEMBLY BUSHINGS. THE VEHICLE WAS WITHIN THE THREE-YEAR BUMPER TO BUMPER WARRANTY BUT WAS 321 MILES OVER THE 36,000 MILEAGE LIMIT. WHEN AN APPOINTMENT WAS BEING MADE FOR THE $1,900 REPAIR, I WAS ADVISED BY A FORD SERVICE ASSOCIATE THAT THE ASSEMBLIES WERE BACK-ORDERED TO AT LEAST THE END OF AUGUST (45 DAYS). SEEMS THAT MANY OTHERS ARE HAVING THE SAME SAFETY ISSUES WITH THIS PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339689July 16, 2020
ENGINE
THE CAR IS DEEMED UNDRIVABLE TO THE ENGINE NO LOGER WORKING. THE ENGINE NEEDS TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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