Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11372364October 30, 2020
UNKNOWN OR OTHER
ON 10/27/20, I WAS DRIVING MY 2017 FORD ESCAPE ON THE FREEWAY, WHEN I HEARD WHAT SOUNDED TO ME LIKE A SHOTGUN BLAST. GLASS STARTED RAINING DOWN ON ME AND I LOOKED UP AND FIND MY SUNROOF HAD "EXPLODED". FORTUNATELY, NO GLASS LANDED IN MY EYE OR CUT ME BAD, AND I WAS ABLE TO SLOW DOWN AND EXIT THE FREEWAY SAFELY WITHOUT CAUSING AN ACCIDENT. THIS IS A MAJOR SAFETY ISSUE AND IS A KNOWN PROBLEM WITH FORDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366978October 29, 2020
FUEL/PROPULSION SYSTEM
I'M GETTING A GAS SMELL IN MY VEHICLE IT GETTING STRONGER WHEN I TURN ON MY HEATER OR DEFROSTER .WHEN I SHUT MY CAR OFF THERES STILL A GAS SMELL PURCHASED THE CAR IN THE SUMMER SO THERE WAS NO NEED FOR THE HEATER OR DEFROSTER ONCE I STARTED NOTICED IT WHEN COOLER WEATHER STARTED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366996October 29, 2020
ENGINE
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT UNDISCLOSED SPEEDS, THE VEHICLE JERKED INTERMITTENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO CLASSIC FORD LINCOLN (8540 TYLER BLVD, MENTOR, OH 44060) WHERE THE CONTACT WAS INFORMED THAT THE CHECK ENGINE WARNING LIGHT NEEDED TO BE ILLUMINATED BEFORE ANY REPAIRS WERE PERFORMED ON THE VEHICLE. THE CONTACT STATED THAT HE PERSONALLY REPLACED THE FRONT CYLINDER IGNITION COIL AND SPARK PLUGS HOWEVER, THE FAILURE PERSISTED. THE FAILURE RECURRED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE VIBRATED ABNORMALLY AT START-UP. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DISCOVERED THAT COOLANT HAD LEAKED INTO CYLINDER NUMBER 4. THE MECHANIC RECOMMENDED THAT THE SHORT BLOCK BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE CONTACT WAS THEN TRANSFERRED TO NHTSA FOR ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366802October 28, 2020
ENGINE
I BOUGHT THIS CAR 1 YEAR AGO WITH 52K MILES ON IT. LAST MONTH THE CHECK ENGINE LIGHT STARTED BLINKING AT 62K MILES. MECHANIC DIAGNOSED IT AS CODE P0302, PISTON #2 COMPRESSION AT 90 PSI, ALL OTHERS PERFORMING AT 190 PSI. HE CONTACTED FORD WHO INFORMED HIM OF TSB PERTAINING TO ENGINE FAILURE. THE LIST OF PARTS REQUIRED FOR REPAIR IS 6 PAGES LONG AND MOST PARTS ARE ON BACK ORDER. I CONTACTED FORD TO REQUEST REIMBURSEMENT FOR WHAT THEY KNOW IS EITHER A FAULTY ENGINE DESIGN OR FAULTY MANUFACTURING BUT THEY REFUSED TO HELP. THEY DID OFFER TO SELL ME AN EXTENDED SERVICE WARRANTY WHICH WOULD NOT COVER THIS REPAIR. THIS IS UNACCEPTABLE. FORD NEEDS TO BE HELD ACCOUNTABLE FOR SELLING WHAT THEY KNOW TO BE A TICKING TIME BOMB.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366350October 26, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
1. HANDS FREE TAILGATE/TRUNK WILL AUTOMATICALLY SHUT WHEN OBJECTS OR A PERSONS BODY IS PRESENT. FAUB/ KEYS ARE NOT BEING PUSHED BY ACCIDENT, NOR IS THERE ANY MOVEMENT UNDER NUMBER THAT WOULD SENSOR DOOR TO CLOSE. WHEN IT DOES DO THIS, IT TAKES QUITE A WHILE FOR THE SENSOR TO REALIZE THERE IS AN OBJECT THERE AND TAKES SOME TIME TO OPEN AGAIN. 2. WHEN VEHICLE SLIPS ON ICE PATCES OR LARGE PUDDLES OF WATER--- WHEN THE TRACTION LIGHT COMES ON MY DASH BOARD, IT SEEMS TO TRIGGER MY ENTIRE VEHICLE TO SHUT COMPLETELY DOWN. VEHICLE ENGINE SHUTS OFF, STEERING WHEEL LOCKS UP, BRAKES STOP WORKING AND NO ELECTRICAL FROM THAT POINT ON. I HAVE HAD THIS HAPPEN 3 TIMES NOW, WITH THE NEED TO HAVE TO CALL A TOW. FOR BOTH COMPLAINTS, FORD SERVICE SAYS THEY CANNOT FIND ANYTHING WRONG AND CANNOT GET EITHER COMPLAINT TO DUPLICATE. NOTHING HAS BEEN DONE AT THIS POINT BY FORD TO FIX OR COMPENSATE FOR ANY OF THIS.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11365856October 22, 2020
ENGINE
FORD 2.0L ECOBOOST ENGINE HAS A KNOWN MANUFACTURER DEFECT OF A CYLINDER CRACKING AND COOLANT LEAKING IN. OVER 125 COMPLAINTS ABOUT THIS SAME ISSUE ON CARCOMPLAINTS.COM. THIS ISSUE IS ACKNOWLEDGED BY FORD UNDER TSB 19-2028 BUT FORD DOES NOT ASSIST THE CAR OWNERS IN REPLACING THE ENGINE. THIS ENGINE CRACK OCCURS WITH VERY LOW MILEAGE (50K-60K MILES) WHICH IS HIGHLY UNUSUAL. THIS HAPPENED TO MY VEHICULE AT A STATIONARY STATE. STARTED UP THE ENGINE, GOT A CHECK ENGINE LIGHT, TOOK IT TO THE DEALER AND THEY SAID I NEEDED TO CHANGE THE ENGINE AND PAY OUT OF POCKET OVER $7,000.00.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365238October 19, 2020
ENGINE
I BOUGHT THIS VEHICLE IN AUGUST WITH 113,000 MILES ON IT, AND THE DAY AFTER I PICKED IT UP, THE CHECK ENGINE LIGHT CAME ON. AFTER TWO TRIPS TO A FORD DEALER FOR SERVICE OF NEW SPARK PLUGS AND 2 NEW IGNITION COILS TO REMEDY THE PROBLEM, THE CHECK ENGINE LIGHT WAS STILL ON. AFTER DOING AN OVERNIGHT PRESSURE TEST, THEY DISCOVERED COOLANT LEAKING INTO THE CYLINDER WALLS OF THE ENGINE AND THE ENGINE WILL NOW NEED REPLACED! APPARENTLY THIS IS A COMMON PROBLEM WITH FORD ENGINES AND IT NEEDS TO BE RECALLED LIKE THEY HAVE DONE TO OTHERS, BEFORE IT CAUSES A SERIOUS ACCIDENT WHEN IT FREEZES UP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365043October 18, 2020
AIR BAGS
MY SON WAS INVOLVED IN A SERIOUS ACCIDENT. HE HIT A STONE WALL APPROXIMATELY FIVE FOOT TALL AT 30-40MPH. THE ONLY AIR BAG THAT WENT OFF WAS THE STEERING WHEEL. HIS VEHICLE HIT THE WALL IN THE SAME APPROXIMATE SPOT THAT THE INSURANCE INSTITUTE FOR HIGHWAY SAFETY TEST (CENT1622) HIT THE TEST WALL. IN THEIR TEST THE SIDE AIR BAG CURTAINS WENT OFF. IN MY SONS ACCIDENT PER THE VIDEOS, RELATED SPEED AND LOCATION OF IMPACT. THE AIR BAG CURTAINS SHOULD HAVE GONE OFF WHICH WOULD HAVE SAVED HIM FROM A LIFETIME DISABILITY. BECAUSE OF THE LIMITED SPACE I CAN NOT LOAD MORE PICTURES OR VIDEOS OF THE TEST VEHICLES. THIS IS ONE LINK TO A TEST CRASH: HTTPS://WWW.YOUTUBE.COM/WATCH?V=NZ_RHEJN3US
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11364668October 16, 2020
ELECTRICAL SYSTEM
MY CAR RUNNING NORMAL UP TO YESTERDAY, I WENT TO WHOLE FOODS AND WHEN I WAS GOING TO TURN IT ON THE CAR COMPLETELY OUT OF POWER (BATTERY) I WENT TO AUTOZONE AND THE BATTERY AND ALTERNATOR ARE GOOD. TODAY I WENT TO BOUNTIFUL AND AGAIN AFTER BEING RUNNING GOOD THE CAR DIDN'T START, I TOOK THE CAR WITH A TOW TRUCK TO A MECHANIC SHOP AND THE MECHANIC CHECK IT AND THE MECHANIC SAID THAT I DIDN'T FIND ANY PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363936October 12, 2020
ENGINE
MY TRUCK GOT HOT AND HAD WATER AND NOW THEY TELL ME THAT THE WATER IS PASSING TO THE ENGINE PISTONS AND IT ONLY HAS 72 THOUSAND MILES AND I HAVE LOOKED ON THE INTERNET FOR ARTICLES THAT SAY THEY ARE FORD ENGINE FAILURES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361819October 5, 2020
SERVICE BRAKES
2017 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO INSTRUMENT PANEL. CONSUMER STATED THAT WHEN THE LIGHTS ON THE INSTRUMENT PANEL ARE ILLUMINATED THEY ARE A DISTRACTION. *LD THE CONSUMER STATED THE EMERGENCY BRAKE AND 4X4 DISENGAGED WERE ILLUMINATED. THE CONSUMER WAS UNABLE TO LOCATE A DEALER THAT COULD INVESTIGATE THE ISSUE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362748October 5, 2020
ENGINE
APROXIMATLY 3 WEEKS AGO A WARNING SIGNAL CAME UP SHOWING THAT I NEEDED TO GET TO A SAFE AREA AND STOP THE ENGINE, IT SHOWED THE TEMP WAS ALL THE WAY UP TO HOT. I LET IT SIT FOR ABOUT 3 HOURS AND THEN ADDED SOME WATER IN THE RESOVOIR AND IT RAN OK FOR ABOUT 10 DAYS AND THEN IT DID IT AGAIN, SAME THING NO WATER IN RESOVOIR. I TOOK IT TO A GARAGE AND THEY COULD NOT FIND A LEAK, BUT THE MECHANIC THERE WAS DEFINITLY A LEAK. THEN I HAD SOMEONE ELSE CHECK IT AND HE THOUGHT IT WAS A CRACKED HEAD GASKET. HE THEN WENT ONLINE AND FOUND OUT THERE IS ISSUES WITH THIS YEAR AND MAKE AND MODEL WITH IT OVERHEATING. I AM STILL HAVING ISSUES WITH IT GETTING HOT, I KEEP A GALLON JUG OF WATER IN CAR AT ALL TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362613October 4, 2020
ENGINE, POWER TRAIN
AUGUST 2020 I WAS TOLD MY RADIATOR HOSE CAME OFF. $500 TO PUT BACK ON, 3 DAYS LATER HAD TO REPLACE THE LAINSCOTT TURBO CYLENOID $1700, 2 DAYS LATER CRACKED FLEX PLATE, UNKNOWN AMOUNT $ DUE TO POWERTRAIN WARRANTY COVERAGE. 2 WEEKS LATER TOLD OIL IS LEAKING INTO VALVE COVERS. AS OF TODAY OCT. 3, 2020 FOR THE LAST 2 WEEKS POWERTRAIN AWD MALFUNCTION COULD NOT GET AN APPT AT FORD UNTIL OCT 6. LAST SAT ENGINE FAILURE NO RADIATOR FLUID. THERE IS MAJOR MALFUNCTIONING OF THIS CAR DUE TO HURRICANE SALLY WE LOST A BRIDGE HERE I NOW HAVE TO DRIVE I10 IN MAJOR TRAFFIC AND I AM AFRAID FOR MY SAFETY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362655October 4, 2020
STRUCTURE:BODY
LIFT GATE KEEPS OPENING. IT IS CLOSED BUT SHOWS OPEN AND OPENS WHEN DRIVING. IN MOTION SITTING STILL. NONSTOP. EVERY SINCE PURCHASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362171October 1, 2020
SERVICE BRAKES
REAR BRAKE ROTORS ARE RUSTED AND HAVE DEEP GROOVES WITH OBVIOUS BRAKE PAD WEAR TO THE POINT OF BEING UNSAFE. THIS VEHICLE IS UNDER WARRANTY AND HAS BEEN TO THE DEALERSHIP FOR THIS ISSUE ONLY TO BE TOLD THIS IS NORMAL. HAVE BEEN TOLD BY THE DEALERSHIP EMPLOYEE THIS IS A KNOWN PROBLEM WITH THIS MODEL DATING BACK TO 2013 AND THE MANUFACTURER WILL NOT ADDRESS THE DEFECT. I HAD THIS PROBLEM WITH MY PREVIOUS 2014 EXACT MODEL AND HAD TO REPLACE THE REAR BRAKES AT MY EXSPENCE EVEN THOUGH IT TO WAS UNDER FACTORY WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361974September 30, 2020
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
THE BACKUP CAMERA WILL OCCASIONALLY GO DARK OR BLACK AND WHITE. I HAVE TRIED TO REPLICATE THE ISSUE. HOWEVER, IT HAPPENS RANDOMLY. IT IS CLEAN AND FREE OF WATER AND DIRT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360598September 23, 2020
SEAT BELTS
FRONT PASSENGER SEATBELT DOES NOT HOLD PERSON BACK WHEN BREAKS ARE FIRMLY PRESSED. PASSENGER CONTINUES TO GO FORWARD AND SEATBELT DOES NOTHING TO HOLD PASSENGER BACK, IF I WERE IN A CRASH MY PASSENGER WOULD GO RIGHT THROUGH THE WINDOW. THE LAP BELT DOES STAY IN PLACE, HOWEVER THE BELT THAT GOES FROM ACROSS THE CHEST TO SHOULDER DOES NOT TIGHTEN TO HOLD MY PASSENGER SECURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360509September 22, 2020
POWER TRAIN
WHILE DRIVING MY 2017 FORD ESCAPE ON A TOWN STREET AT A RATE OF 35 MPH MY TRANSMISSION BEGAN SLIPPING. A WARNING LIGHT CAME ON STATING ALERT TRANSMISSION FAULT SERVICE NOW. I TOOK IT TO A MECHANIC IMMEDIATELY AND WAS TOLD THAT MY TRANSMISSION HAS FAILED AND I WILL NEED TO HAVE A NEW ONE AT A COST BETWEEN $4000 TO $5000. MY VEHICLE HAS $92,000.00 MILES. FORD IS UNWILLING TO HELP WITH THE COST OF THIS REPAIR. I TALKED WITH A CHRIS AVERY ([email protected]) HE SAID THERE IS NOT A RECALL ON THEIR TRANSMISSIONS. HOW DOES A THREE YEAR OLD VEHICLE HAVE A TRANSMISSION GO OUT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360579September 22, 2020
ENGINE
ENGINE HAD COOLANT LEAK INTO THE CYLINDERS. HAD TO HAVE NEW SHORT BLOCK INSTALLED. CAR IS STILL IN THE FORD DEALER SERVICE DEPARTMENT. OVERHEATING ISSUES STILL OCCURRING. CAR HAS BEEN AT FORD DEALER FOR 5 WEEKS. CAR IS NOT SAFE TO DRIVE. OVERHEAT WARNING GOES OFF YOU HAVE TO PULL OVER FAST THEN ENGINE IS AT REDUCED POWER. FORD NEEDS TO RECALL THIS 1.5 ENGINE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360285September 21, 2020
ENGINE
I HAD A CHECK ENGINE LIGHT WHILE DRIVING AND ENGINE MISS FIRING. THE CAR IS OUT OF WARRANTY WITH 57K MILES. I TOOK IT TO FLAMMER FORD IN SPRING HILL FL. TO DIAGNOSE THE PROBLEM. I WAS TOLD THAT THERE WAS AN OIL LEAK FROM THE TURBO THAT GOT INTO THE HARNESS. THE REPAIR COST WOULD BE $2,700 AND THE HARNESS WAS ON BACK ORDER AND IT WOULD TAKE ABOUT 1 MONTH TO OBTAIN THE PART AND REPAIR. FOR A SIMPLE $30 PART (THE TURBO SENSOR), THE REPAIR COST IS $2,700.00 AND OUT OF SERVICE FOR 1 MONTH! WHY IS THIS PART BACKORDERED? I BELIEVE THIS IS A COMMON AND KNOWN FAILURE BY FORD. THIS CAR NEEDS TO BE RECALLED AND THE TURBO SENSOR PART REPLACED. I NEED TO BE COMPENSATED FOR THE WHOLE REPAIR BILL DUE TO THE DEFECTIVE PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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