Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11384604December 22, 2020
ENGINE
ENGINE LIGHT CAME ON. RECEIVED CODE P0302 MISFIRE IN CYLINDER 2. REPLACED PLUGS AND COIL DIDN'T CORRECT PROBLEM. THE NEXT DAY I STARTED THE VEHICLE AND THE TEMPERATURE GAGE WENT STRAIGHT TO THE TOP READING IT WAS RUNNING HOT. CALLED A TOW TRUCK FIRST THING MONDAY MORNING AND DIDN'T DRIVE THE VEHICLE AGAIN. HAS 50,200 MILES ON IT. FORD DEALER SAID THEY WOULD LOOK AT IT BUT I HAVE TO GET IT TO THEM. SEEMS TO BE A KNOWN PROBLEM WITH THE VEHICLE. I HAVE HAD THE VEHICLE SINCE JULY OF 2019. I FEEL LIKE FORD SHOULD GET IT TOGETHER AND ACTUALLY FIX THE PROBLEM AND NOT PUT BANDAID ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384415December 21, 2020
STRUCTURE:BODY
PAINT ON DRIVERS SIDE WINDSHIELD FRAME FLAKED OFF IN A 6"X1" CHUNK. THIS 2017 FORD ESCAPE SE HAS 31,000 MILES ON IT AND IS ALWAYS GARAGED. NO HAIL OR HEAVY RAIN PRIOR TO THE FLAKING. MANY COMPLAINTS ON THE INTERNET FOR THE EXACT SAME THING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383856December 17, 2020
ELECTRICAL SYSTEM
MY VEHICLE IS 3 YEARS OLD. INSTRUMENT CLUSTER DIED OR JUST STOPPED RANDOMLY WORKING. FORD WON'T DO ANYTHING ABOUT IT EVEN THOUGH THIS IS A MANUFACTURER ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383968December 17, 2020
POWER TRAIN
I PURCHASED A 2017 FORD ESCAPE 4 MONTHS AGO. MONDAY MY TRANSMISSION WENT OUT. WITH LESS THAN 100,000 MILES ON IT. I WAS STOPPED WHEN THE CAR JERKED, I TRIED PRESSING THE GAS AND IT WOULDN'T GO JUST THE ENGINE REVIVED, IT FINALLY JUMPED INTO GEAR AND I WAS ABLE TO GET HOME. I TOOK IT TO THE FORD DEALERSHIP THE NEXT DAY AND GOT A RECALL FIXED FOR THE POWERTRAIN CONTROL MODULE, HOPING THAT WOULD HELP THE ISSUE, ONLY TO GET A CALL SAYING I NEED A NEW TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11382698December 16, 2020
ENGINE
2017 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO COOLANT INTRUSION SAFETY RECALL. *LD THE CONSUMER STATED AFTER THE RECALL REPAIR WAS COMPLETED THE FAILURE COOLANT INTRUSION OCCURRED. THE DEALER ADVISED THE ENGINE NEEDED TO BE REPLEASED. THE MANUFACTURER DID OFFER SOME ASSISTANCE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383496December 15, 2020
ENGINE
BOUGHT CAR IN DECEMBER 2019. IN APRIL 2019, ENGINE LIGHT CAME ON, AND CAR WAS RUNNING ROUGH. TOOK TO DEALERSHIP WITH 35,000 MILES, AND WAS ADVISED COOLANT WAS LEAKING INTO CYLINDER 3 AND 4. FORD REPLACED ENGINE UNDER WARRANTY. DECEMBER 2020, WAS DRIVING TO WORK AND ENGINE LIGHT CAME ON. ENGINE WAS RUNNING ROUGH, AND CAR WOULD PERIODICALLY JERK/LOSE POWER ON THE HIGHWAY. TOOK TO DEALERSHIP WITH 62,000 MILES, AND WAS ADVISED COOLANT WAS LEAKING INTO CYLINDER 1. SERVICE REPRESENTATIVE SAID ENGINE WOULD HAVE TO BE REPLACED, BUT IS NOT COVERED UNDER WARRANTY. THE FIRST ENGINE WAS REPLACED AT 35000 MILES, AND THE SECOND REPLACMENT IS NEEDED AT 62000 MILES, LESS THAN 30000 MILE DIFFERENCE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383504December 15, 2020
ENGINE
AFTER TURNING THE CAR OFF I COULD HEAR COOLANT RUNNING THROUGH THE ENGINE. TODAY I STARTED THE CAR TO LET IT WARM UP, WENT OUT TO GO TO WORK AND THE CAR WAS OFF. THE DASHBOARD WAS SAYING THAT THE CAR WAS OVER HEATING, CALLED AND HAD IT TOWED TO GARAGE AND THEY SAID IT NEEDS A NEW ENGINE WILL FORD COVER EXPENSES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11382852December 10, 2020
WHEELS:LUGS/NUTS/BOLTS/STUDS
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT UPON TAKING THE VEHICLE TO BONDY'S FORD LINCOLN (3615 ROSS CLARK CIR, DOTHAN, AL 36303) FOR AN OIL CHANGE, HE WAS INFORMED THAT THE LUG NUTS ON THE FOUR WHEELS NEEDED TO BE REPLACED DUE TO SWELLING. THE CONTACT WAS GIVEN AN ESTIMATE FOR THE REPLACEMENT AND THE LUG NUTS WERE REPLACED WITHOUT APPROVAL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT THEN RECEIVED AN EMAIL WHICH STATED THAT THE MANUFACTURER WAS UNABLE TO REIMBURSE FOR THE COST OF THE LUG NUTS DUE TO WEAR AND TEAR. THE CONTACT STATED THAT THE MANUFACTURER WAS AWARE OF THE DEFECTIVE LUG NUTS AND THAT A RECALL SHOULD HAVE BEEN PLACED ON THE LUG NUTS. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11382774December 9, 2020
ENGINE, POWER TRAIN
THE VEHICLE WAS IN THE DRIVEWAY AND STARTED ROUGH. THE CODE FROM THE CHECK ENGINE LIGHT INDICATED A CYLINDER MISFIRE. AFTER FIXING THE ISSUE, THE VEHICLE WAS DRIVEN TO WORK. ON THE WAY HOME FROM WORK, THE VEHICLE RAN ROUGH AND THERE WAS A SIGNIFICANT LOSS OF POWER AND ROUGH IDLE. FOLLOWING THIS, THE ENGINE OVERHEATING INDICATOR CAME ON. THERE WAS NO COOLANT IN THE RESERVOIR, AND NO SIGNS OF LEAKING UNDER THE VEHICLE. THE VEHICLE WAS TOWED TO A FORD GARAGE WHERE IT WAS DETERMINED THE VEHICLE NEEDS THE LONG BLOCK ENGINE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377352December 1, 2020
ENGINE
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING 65 MPH, THERE WAS A MISFIRE IN THE ENGINE. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE COOLANT LEVEL WAS LOW AND THAT COOLANT HAD ENTERED INTO THE ENGINE. THE VEHICLE WAS TAKEN TO MULLAHEY FORD (330 TRAFFIC WAY, ARROYO GRANDE, CA 93420, (805) 481-3673) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE REPAIR WAS NOT COVERED UNDER WARRANTY. THE FAILURE MILEAGE WAS 61,042.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376823November 28, 2020
SERVICE BRAKES
WHEN I PRESS DOWN ON THE BRAKES IT MAKES IT KIND OF LIKE AN AIR SOUND OR SQUEAKING SOUND I HAVE TAKEN IT TO A REPAIR SHOP THREE TIMES TO HAVE IT REPAIRED. THE LAST TIME I TOOK A DARE THEY AGREED ALL THE FITTINGS AND JOINTS AND STUFF LIKE THAT. I WAS DRIVING TO GEORGIA JUST LAST WEEK AND A TRAFFIC HOLLOW TO THE TOP AND I HAD TO PRESS DOWN HARD ON THE BRAKE IT MADE A REALLY LOUD SUCTION OR SQUEAKING SOUND I'M WONDERING IF THERE IS A RECALL FOR THESE BRAKES. SQUEAKING SOUND MAYBE I'VE HEARD ONE EITHER YOU PRESS DOWN REALLY HARD ON THE BRAKE OR WHEN YOU HAVE TO PRESS THE BRAKE ALL OF A SUDDEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374805November 16, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT A TRANSMISSION FLUSH WAS PERFORMED DURING A REGULAR MAINTENANCE REPAIR HOWEVER, THE FOLLOWING DAY THE VEHICLE FAILED TO SHIFT INTO REVERSE. AFTER SEVERAL ATTEMPTS THE VEHICLE SHIFTED INTO REVERSE. WHILE STOPPED AT A TRAFFIC LIGHT, THE ENGINE REVVED UP HOWEVER, THE VEHICLE FAILED TO MOVE FORWARD. THE VEHICLE WAS TURNED OFF AND RESTARTED AND THE VEHICLE LUNGED FORWARD. THE CONTACT PULLED OVER AND HAD THE VEHICLE TOWED TO SUBURBAN FORD OF STERLING HEIGHTS (40333 VAN DYKE AVE, STERLING HEIGHTS, MI 48313, (586) 268-7500) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE CONTACT DECLINED TO PAY TO HAVE THE VEHICLE REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE AND A CASE WAS FILED FOR FINANCIAL ASSISTANCE WHICH WAS LATER DENIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 84,500.*DT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374946November 16, 2020
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
TONIGHT, 11/16/2020, MY ESCAPE STARTED TO IDLE ROUGHLY. THE TACHOMETER WOULD GO UP AND DOWN BY AT LEAST 500 RPM WITHOUT ANY INPUT FROM ME. THE LIGHTS WOULD FLICKER. THE DASHCAM I HAVE MOUNTED TURNED OFF. I TRIED MAKING IT HOME AND IT JUST DIED. LOST ALL LIGHTS. I SHIFTED TO NEUTRAL AND COASTED TO THE LEFT TURN LANE. WHILE DOING THIS, THE AUTO START SYSTEM TRIED TO RESTART THE CAR, EVEN THOUGH IT HAD BEEN PREVIOUSLY DISABLED. I TRIED TO START THE CAR MANUALLY, ABOUT FIVE OR SIX TIMES. IT FINALLY STARTED AND I WAS ABLE TO MAKE IT HOME. I TURNED OFF THE HVAC AUTO FEATURE, MY DASHCAM AND RADIO IN CASE IT WAS A VOLTAGE ISSUE. JUST ONE MORE ISSUE WITH THIS VEHICLE. THE ELECTRONIC PACKAGE IS FINICKY AND HORRIBLE. IT HAS A MIND OF IT'S OWN. I HAVE ALSO HAD THE DEALER DO THE SERVICE BULLETIN ON THE [XXX] SYSTEM. IT STILL ACTS UP OCCASIONALLY LEAVING ME DEAD IN THE WATER UNTIL I CAN SHIFT TO PARK AND MANUALLY RESTART IT. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374547November 13, 2020
WHEELS
SIMILAR TO OTHER COMPLAINTS VIA THE SITE. I EXPERIENCED A FLAT TIRE AND WAS UNABLE TO CHANGE IT MYSELF DUE TO THE FACTORY PROVIDED LUG WRENCH UNABLE TO SECURING FASTEN TO THE LUG NUTS. IN MY CONVERSATIONS WITH THE TOW DRIVER AND TIRE STORE, IT IS A WELL KNOWN ISSUE LUG NUT COVERS PREVENT THE LUG WRENCH FROM WORKING PROPERLY. AFTER CONTACTING MY LOCAL FORD DEALERSHIP, THEY INFORMED ME I COULD BUY A "KIT" TO RESOLVE. I ALSO CONTACT FORD CUSTOMER RELATIONS TO REQUEST REIMBURSEMENT FOR THE TOWING CHARGES AND HAVE THE "KIT" INSTALLED AT NO EXPENSE TO ME. FORD ATTRIBUTES THIS ISSUE TO SWOLLEN LUG NUTS AND CONSIDERS THE ISSUE A MAINTENANCE PROBLEM SINCE MY VEHICLE'S WARRANTY IS EXPIRED, I WOULD NOT BE REIMBURSED FOR THE TOWING AND I WOULD HAVE TO PAY FOR THE "KIT" INSTALLATION MYSELF. IT BEARS TO NOTE, I DISCOVERED THE FLAT TIRE IN MY GARAGE AFTER IT SITTING OVERNIGHT. SO I DO NOT SEE HOW THE LUG NUTS WERE SUBJECT TO SWELLING SINCE THE CAR HAD NOT BEEN DRIVEN FOR SEVERAL HOURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374604November 13, 2020
ENGINE
I WAS DRIVING HOME FROM WORK WHEN THE CHECK ENGINE LIGHT CAME ON A CITY STREET. I TOOK THE VEHICLE TO A PARTS STORE TO CHECK THE CODE. THEY TOLD ME THAT IT WAS AN ENGINE MISFIRE AND THAT I NEEDED REPLACE A SPARK PLUG. BEFORE I WAS ABLE TO GET TO A MECHANIC , I WAS DRIVING ON A CITY STREET AND MY ENGINE WARNING LIGHT CAME ON AND SAID TO PULL OVER IMMEDIATELY DUE TO OVERHEATING. UPON INITIAL INSPECTION I FOUND THAT MY COOLANT RESERVOIR WAS COMPLETELY EMPTY WITH NO VISIBLE LEAKS. I FILLED THE RESERVOIR WITH A GALLON OF COOLANT AND WAS ABLE TO GET TO A MECHANIC, WHO TOLD ME I HAD A BLOWN HEAD GASKET, WHICH WAS NOT NORMAL WITH MY VEHICLE ONLY BEING AT 60,000 MILES. I THEN TOOK THE VEHICLE TO A FORD DEALERSHIP WHO INFORMED ME THAT I NEEDED A NEW ENGINE DUE TO A COOLANT LEAK INTO THE ENGINE. I HAD TO PAY $7,000 OUT OF POCKET AND HAD TO WAIT OVER A MONTH BEFORE I GOT MY VEHICLE BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373123November 5, 2020
STRUCTURE:BODY
PAINT PEELING OFF . 2017 WITH 27.000 MILES. BOUGHT IN 2016 IN NOVBEMER. THREE YEAR WARRENTY JUST EXSPIRED. THIS IS A MANIFACTOR ISSUE.FORD DOESN'T WANT TO PAY FULL PRICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373254November 5, 2020
POWER TRAIN
CAR LOST POWER WHILE DRIVING. NO WARNING LIGHTS. NO PROBLEMS PRIOR TO THIS. HAD TO HAVE IT TOWED TO THE DEALERSHIP. THEY CHECKED IT OUT AND SAID IT NEEDS A NEW TRANSMISSION. $6400. CAR IS FOUR YEARS OLD WITH 67,000 MILES ON IT. POWER TRAIN WARRANTY ONLY LASTED UNTIL 60,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372590November 2, 2020
STRUCTURE:BODY, ENGINE, SUSPENSION
FRONT SUSPENSION HAD TO BE REPLACED PAINT PEELING OFF BODY COMPUTER RECALLS CAR MOVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372743November 2, 2020
STRUCTURE:BODY
PAINT IS DELAMINATING ON WINDSHIELD PILLAR. PEELING OFF IN SHEETS. NO BODY WORK OR WINDSHIELD REPLACEMENT HAS BEEN DONE. THIS IS A PROBLEM WITH THE FACTORY PAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372769November 2, 2020
ENGINE, UNKNOWN OR OTHER
VEHICLE KEEPS OVERHEATING. WE CONTINUE TO ADD COOLANT. WE'RE ABLE TO ONLY DRIVE A SHORT DISTANCE AT APPROXIMATELY 20 TO 30 MPH AND THE VEHICLE WARNING LIGHTS COME ON AND THE VEHICLE BEGINS TO OVERHEAT AGAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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