Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11407358April 10, 2021
ENGINE
MY 2017 FORD ESCAPE 1.5L ECOBOOST ENGINE BEGAN TO SKIP AND LOSE POWER WHILE DRIVING AFTER FIRST BEING CRANKED. THE CHECK ENGINE LIGHT CAME ON SO I TOOK IT TO THE FORD DEALERSHIP IN SHELBY, NC. THEY SAID IT WAS A MISFIRE ON CYLINDER 4 AND THAT THE BLOCK WAS CRACKED CAUSING COOLANT TO LEAK INTO THE CYLINDER. QUOTED ME A PRICE OF $8600 TO REPLACE THE LONG BLOCK OR $5100 TO REPLACE THE SHORT BLOCK. THEY TOLD ME THAT THEY HOPED TO SEE FORD DO A RECALL SOON ON THIS ISSUE BECAUSE THIS WAS THE FIFTH ONE THEY HAVE SEEN THAT IS DOING THE SAME EXACT THING. THEN I READ ON THE INTERNET WHERE THIS IS A NATIONWIDE PROBLEM WITH THESE SAME TYPE YEAR MODELS AND ENGINES. MY VEHICLE ONLY HAS 75681 MILES ON IT. THIS IS A DEFECT THAT WILL POSSIBLY GET SOMEONE SERIOUSLY INJURED OR KILLED IF THE VEHICLE LOOSES POWER WHILE DRIVING AND NEEDING ACCELLERATION POWER. I WAS PULLING ONTO THE HIGHWAY WITH ONCOMING TRAFFIC HEADED TOWARD ME. FORD NEEDS TO STEP UP AND RECALL AND FIX THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407141April 8, 2021
POWER TRAIN
I HAVE A 2017 FORD ESCAPE 67,338 TOOK IT TO FORD DEALER (GALPIN FORD) MY COMPLAIN WAS THAT MY TRANSMISSION WHEN WARM REVERSE GEAR IS HARD TO ENGAGE AND WILL NOT GO OVER 55MPH. GOT A CALL BACK THAT IT NEEDS A NEW TRANSMISSION. FORD REFUSED TO HELP ON ANY WAY TO FIX IT, ALMOST $6,000.00 TO REPLACE A TRANSMISSION WITH 67K ON IT, WHY IS FORD COMPANY NOT HELPING CUSTOMERS WITH THIS PROBLEM, WHAT IS REALLY BAD FOR ME IS THAT I HAVE 2017 FORD TRANSIT THAT HAS THE SAME TRANSMISSION. I HOPE FORD IS NOT WAITING FOR SOMETHING BAD TO HAPPEN BEFORE THEY FIND A FIX FOR THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407152April 8, 2021
ENGINE
COOLANT LEAKING INTO ENGINE CYLINDER RESULTING IN LOST COOLANT AND OVERHEATING. CHECK ENGINE LIGHT ON WITH CODE P0302. RECENTLY BOUGHT VEHICLE UNKNOWINGLY OF THIS ISSUE AND ARE NOW STUCK WITH THE PROBLEM. THIS IS A KNOWN ISSUE AND THERE ARE A LOT OF COMPLAINTS OUT THERE FROM FORD ESCAPE OWNERS. PLEASE RECALL THIS VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406770April 6, 2021
ENGINE
SPARK STUCK IN CYLINDER CREATING A MISFIRE CAUSING ENGINE TO OVERHEAT AND VEHICLE TO SHUT OFF CONTINUOUSLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406378April 5, 2021
ELECTRICAL SYSTEM, STEERING
THE STEERING WHEEL SHAKES WHEN CHANGING LANES AT DIFFERENT SPEEDS AND IT FEELS LIKE THERE IS NO STEERING ASSIST WHEN DOING THIS. I TRIED SWAPPING TIRES BUT THIS DIDN'T CHANGE THINGS. IT'S REALLY NOTICEABLE ON THE HIGHWAY. I ONLY HAVE 47800 MILES ON THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406260April 3, 2021
ENGINE
WHITE SMOKE FROM EXHAUST RUNS VERY ROUGH AND ANTIFREEZE LEAKS INTO FIRST CYLINDER. ONCE TORE DOWN VISIBLE DIVOT IN BLOCK THAT APPEARS TO BE MANUFACTURED THAT WAY. CURRENTLY UNABLE TO DRIVE BECAUSE I DON'T HAVE ALMOST 6,000 OUT OF POCKET. WARRANTY PURCHASED WITH VEHICLE 5 MONTHS AGO WON'T COVER REPAIR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405937April 1, 2021
STEERING
THE ASSISTED POWER STEERING WENT OUT WHILE DRIVING, I LOST CONTROL OF MY VEHICLE, THE STEERING WAS COMPLETELY GONE AND UNABLE TO STEER WHILE I WAS ON A VERY BUSY HIGHWAY. I WAS TRAVELING AT 60 MPH WHEN THIS OCCURRED. THIS CAN AND WILL CAUSE SEVERAL DEATHS IF NOT CORRECTED IMMEDIATELY! FORD HAS HAD THIS SAME PROBLEM ON OTHER MODELS, AND A RECALL WAS MADE. THIS IS A VERY SERIOUS PROBLEM, AND FORD KNOWS ABOUT IT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405994April 1, 2021
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT UPON INSPECTION OF THE VEHICLE, HE NOTICED THERE WAS CONDENSATION BUILT UP INSIDE OF THE REAR PASSENGER'S SIDE TAIL LIGHT. UPON A VISIT TO AN INDEPENDENT MECHANIC, THE CONTACT WAS INFORMED THAT THE SEAL AROUND THE TAIL LIGHT WAS DEFECTIVE. THE MECHANIC ALSO INFORMED HIM THAT DUE TO THE FAILURE OCCURRING NEAR THE GAS TANK, THE DEFECT COULD POTENTIALLY LEAD TO A FIRE. THE CONTACT INFORMED THE MANUFACTURER OF THE FAILURE. THE MANUFACTURER OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406043April 1, 2021
POWER TRAIN
ON 2/17/21 MY AUTOMATIC TRANSMISSION MALFUNCTIONED ON THE WAY HOME FROM WORK ON A BUSY INTERSTATE RIGHT AFTER A MAJOR SNOW STORM. NO WHERE SAFE TO PULL OFF. THE CAR STARTED JERKING AND LOST POWER ALONG WITH NOISE AND SYSTEM ERROR FLASHED ACROSS DASHBOARD STATING TRANSMISSION FAILURE. CARE EVENTUALLY LOST POWER AND HAD TO PULL OFF THE ROAD. CAR WAS TOWED IN TO DEALERSHIP. TORQUE CONVERTER COMPLETELY BLEW. THEY HAD MY CAR FOR 6 WEEKS. I JUST GOT IT BACK LAST NIGHT. THEY SAID THE TORQUE CONVERTER HAD TO BE REDESIGNED AND IF IT MADE ME FEEL ANY BETTER THERE WERE MANY OTHERS WITH THE SAME ISSUE I WAS HAVING AND THEY WERE WORKING ON. THE ICING ON THE CAKE WAS WHEN THEY CALLED ME YESTERDAY TO SAY IT WAS FINALLY REPAIR AFTER 6 WEEKS THAT IT FELL UNDER EXTENDED WARRANTY SO WE GOT SOCKED WITH THE $100 DEDUCTABLE. WHEN A MAJOR CAR PART HAS TO BE "REDESIGNED" FOR ANY REPAIR TO BE MADE, THAT SHOULD BE A RED FLAG TO THE MANUFACTURER AND A RECALL ISSUED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405005March 26, 2021
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
EVERY ONCE IN A WHILE THE SYNC3 SYSTEM AND INFOMAT FAILS. I LOSE NAV, BACK UP CAMERA, CLIMATE CONTROL, RADIO, AND HANDSFREE PHONE CONTROL. TOOK IT TO THE DEALERSHIP AND THEY SAID APIM NEEDED REPLACEMENT. CALLED USUAL MECHANIC WHO SAY A RECALL FOR APIM ON OLDER MODELS AND ALLOT OF REPLACEMENT ON MY YEAR OF ESCAPE. HAS HAPPENED 5 TIMES SINCE PURCHASE IN DECEMBER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404806March 25, 2021
ENGINE
ROUGHLY A YEAR AGO FORD ISSUED A NOTIFICATION FOR A UPDATE THAT HELPED KEEP COOLANT FROM INTRUDING INTO THE ENGINE. A WEEK AGO MY CAR BEGAN TO STALL, FLASH WARNING LIGHTS, AND WOULD BARELY GET ME OFF THE ROAD. UPON HAVING MY CAR TOWED TO THE DEALER THEY INFORMED ME THE ENGINE HAD BEEN DAMAGED FROM COOLANT IN THE ENGINE, THE EXACT ISSUE STATED IN THE NOTIFICATION RECEIVED A YEAR BEFORE. NOW THE DEALER STATES THE SHORT BLOCK MAY NEED REPLACED. WHY HAS FORD NOT ISSUED A RECALL FOR AN ISSUE THAT COULD TURN DEADLY FOR SOMEONE ELSE? THIS ISSUE IS VERY POPULAR WITH THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404858March 25, 2021
FUEL/PROPULSION SYSTEM
AFTER FILLING MY GAS TANK AND STOPPING FUELING WHEN THE GAS PUMP STOPS, THE CAR BEGINS TO ACT LIKE IT IS GOING TO STALL WHEN I START DRIVING. THE RPMS WILL DROP DOWN FROM 1250 TO AROUND 300-400 AND SHOOT BACK UP. THIS WILL ONLY LAST FOR ABOUT A MILE OR TWO OF DRIVING AND GO AWAY. IT IS HAPPENING CONSISTENTLY AND OTHER INTERNET USERS APPEAR TO HAVE ISSUES WITH COMPLETELY STALLING. IT APPEARS TO BE CAUSED BY A FAULTY "VAPOR CANISTER PURGE VALVE."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404191March 22, 2021
ENGINE
4 YEAR OLD, 73,500 MILES, ENGINE LIGHT CAME ON, CAR WAS BUCKING, STALLING, BUCKING, COULD HAVE CAUSE AN ACCIDENT. DROVE TO DEALER. GASKET LEAKED AND BLEW ENGINE. ENGINE NEEDS TO BE REPLACED $8000.00
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404101March 21, 2021
STRUCTURE:BODY
ON TWO OCCASIONS, ONE STATIONARY, ONE IN MOTION, THE TAILGATE WILL COME UNLATCHED. I HAVE THE AUTOMATIC TAILGATE WITHOUT THE FOOT ACTIVATED SENSORS. WHEN STATIONARY THE DOOR WILL NOT LATCH EVEN THOUGH IT LOOKS ALL THE WAY CLOSED. THE HORN WILL CHIRP TWICE TELLING ME A DOOR IS OPEN AND THAT'S THE ONLY WAY I KNOW IT'S NOT CLOSED. WHILE DRIVING THE DOOR DOES NOT OPEN ALL THE WAY, BUT I WILL GET A WARNING IN THE GAUGE CLUSTER TELLING ME THE TAILGATE IS OPEN. IT DOESN'T OPEN ALL THE WAY. I HAVE ONLY EXPERIENCED IT ONE TIME WHILE IN MOTION AT LOW SPEEDS, LESS THAN 40 MPH, AND I PULLED OVER SAFELY. TO FIX THE PROBLEM I HAVE TO STAND BEHIND THE TAILGATE WHEN IT'S CLOSING AND PUSH THE DOOR CLOSED. THE VEHICLE HAS NEVER BEEN IN AN ACCIDENT EITHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403687March 18, 2021
ELECTRICAL SYSTEM
VEHICLE STARTED TO DEVELOP LONGER CRANKING TO START, COLD AND WARM...BATTERY WAS WEAK, SO I REPLACED IT.. SAME SYMPTOMS, BUT DEVELOPED RELAY CHATTERING UNDER HOOD IN FUSE/RELAY BOX WHEN JUST OPENING EITHER FRONT DOOR OR INSERTING KEY...SOMETIMES WOULD START BUT THEN JUST DIE.. LUCKY CAR WAS IN GARAGE, SO I WOULD NOT ATTEMPT TO DRIVE IT IF IT CONTINUED TO RUN.. THE ONLY WAY TO STOP RELAY CHATTER WAS TO REMOVE PCM FUSE OR RELAY...CALLED FORD ,AGREED TO TOW TO MY DEALER.. VEHICLE WAS 3 YRS AND 5 MONTHS , BUT UNDER 11K MILES.. TOOK 3 DAYS TO FIND CAUSE,,. ,THE WIRE HARNESS/FUSE/RELAY BOX HAD SHORT OR BREAK. .THEY DISCOVERED IT BY WIGGLING THE WIRE HARNESS THAT CONNECTS TO THE FUSE/RELAY BOX...I WENT TO SEE IT AND AFTER STARTING, HE WOULD WIGGLE THE WIRE HARNESS AND VEHICLE WOULD DIE, ,DID IT SEVERAL TIMES TO SHOW ME. .I SAID ITS A FACTORY DEFECT SINCE THE CAR WAS NEVER IN AN ACCIDENT , FLOOD OR FIRE. FORD AGREED TO PAY HALF THE COST OF PARTS AND LABOR SINCE THIS ISN'T COVER BEYOND 3YRS..TO ME THIS IS A SAFETY HAZARD, IF I HAD BEEN DRIVING AT HIGHWAY SPEEDS AND IT COULD HAVE JUST DIED ANYTIME , ANYWHERE.. AFTER REPAIRED, I FOUND FORD IN FEB, 16, 2018 PUT OUT A TSB # SSM 47086, THAT DESCRIBES MY PROBLEM AND DEFECTIVE PART.. SO FORD NEW ABOUT THIS ON SOME 2017-18 FORD ESCAPES 3YRS AGO...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403573March 17, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
FOR THE LAST FEW DAYS, INTERMITTENTLY, THE ABS WARNING LIGHT WOULD COME ON, THEN THE TRACTION CONTROL LIGHT, THEN THE HILL ASSIST LIGHT, THEN THE 4 WHEEL DRIVE WOULD DISENGAGE, AND NOW THE PARKING BRAKE FAULT LIGHT. YOU NEVER KNOW WHEN IT WILL HAPPEN AS IT HAPPENS INTERMITTENTLY, AND THEY DON'T ALL FAULT AT THE SAME TIME. IT SEEMS EACH CONSECUTIVE DAY THE NUMBER OF PROBLEMS GROWS. MY GREATEST CONCERN IS THAT NOW THE TRACTION CONTROL LIGHT WILL FLASH AND THE THROTTLE WILL BECOME UNRESPONSIVE. YOU NEVER KNOW WHEN IT MAY HAPPEN. TWICE TODAY IT NEARLY CAUSED AN ACCIDENT AS I WAS PULLING INTO TRAFFIC. THE ENGINE WAS RUNNING, BUT WOULD NOT ACCELERATE. A SERIOUS SAFETY CONCERN. I AM FILING THIS REPORT JUST IN CASE I GET INJURED OR KILLED BEFORE I CAN HAVE IT CHECKED BY A FORD DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403606March 17, 2021
STRUCTURE:BODY
VEHICLE WAS STATIONARY IN MY DRIVEWAY WHEN A SNOW STORM HIT. ICE/SNOW ACCUMULATED ON THE WINDSHIELD AND WHEN IT MELTED IT TOOK THE PAINT WITH IT. THE A-PILLARS ON BOTH DRIVER AND PASSENGER SUFFER SIGNIFICANT PAINT LOSS AND RUST IS STARTING TO FORM. PAINT FLAKES OFF IN THE WIND WHILE DRIVING, ESPECIALLY IN THE RAIN. ABOUT 15 INCHES OF PAINT IS GONE ON THE DRIVER SIDE AND ABOUT 4 INCHES OF PAINT IS GONE ON THE PASSENGER SIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403333March 16, 2021
WHEELS
THE LUG WRENCH THAT FORD PROVIDED ME WITH THE PURCHASE OF MY 2017 FORD ESCAPE DOES NOT FIT THE TIRE LUGS. I HAD A BLOW OUT ON A HIGHWAY AND WAS UNABLE TO CHANGE THE TIRE WITH THE LUG WRENCH. WE HAD TO USE A SOCKET AND POUND THE SOCKET UNTO THE LUG. I FEEL THIS IS A MAJOR SAFETY PROBLEM. I CONTACTED FORD AND THEY BASICALLY SAID IT WAS NOT THEIR PROBLEM. I STILL AM UNABLE TO CHANGE A TIRE ON THIS VEHICLE. I ASKED FORD TO REPLACE HE LUGS WITH ONES THAT WOULD FIT MY LUG WRENCH. THANKS FOR AY ASSISTANCE YOU CAN PROVIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403398March 16, 2021
UNKNOWN OR OTHER
THE TRANSMISSION STARTED SLIPPING OUT OF NOWHERE WITH ONLY 81,699 MILES ON IT AS WE WERE ON I275 SOUTH IN TAMPA, FL. I JUST BOUGHT IT A MONTH AGO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11402844March 14, 2021
ENGINE
THE CHECK ENGINE LIGHT CAME ON ,SO WE TOOK IT TO SATELITE FORD DEALER AND THEY COULD NOT FIND PROBLEM, WEEK LATER LIGHT CAME ON AGAIN SO WE TOOK THE VEHICLE TO WOODY ANDERSON FORD WHERE IT WAS PURCHASED AND NOW THEY SAY THE ENGINE NEEDS REPLACED! AFTER DOING SOME ON LINE RESEARCH ON LINE IT LOOKS AS IF FORD HAS A PROBLEM CHILD ON THEIR HANDS. THEY ALSO HAVE ISSUES WITH THE TRANNY IN 2014 -2018, THIS ESCAPE ONLY HAS 20000 MILES ON IT NOW. WHATS GOING TO HAPPEN ONCE THE MFG. WARRANTY RUNS OUT ? ARE THERE ANY RECOURSE ACTIONS THAT WE CAN TAKE. THE ESCAPE IS A GREAT CAR OVERALL ,WE OWN 2- 2017;S NOW. WE ARE NOW CONCERNED ABOUT FUTURE COST ASSOCIATED WITH THIS VEHICLE, ESPECIALLY SINCE WE OWN 2 THE SAME YEAR!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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