Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11420649June 12, 2021
ENGINE
In January 2021 it began with the check engine light coming on. The #2 spark plug and ignition coil were replaced by local mechanic. About a month later the check engine light came on again. Again there was an issue with the #2 spark plug. It was fixed. Another few weeks goes by and the light comes on again. I take it in and the check engine light goes off just before I drive it there. We decide to wait for it to come on again. Each time I got the sense from my mechanic that this was slightly unusual. June 2, 2021 on a cool evening, I notice the heater isn’t working. The next day the check engine light comes on. On June 5th I get a warning light that says my vehicle is overheating and to pull over to a safe spot. My kids and I pull over to a parking lot and I have to have it towed to my mechanic. Today, June 11th, the mechanic finally has a chance to look at it and discovers that coolant is leaking into the engine. He uses a borescope to show me the coolant in the engine. He then pulls technical service bulletin 19-2346 which indicates that the exact symptoms my vehicle is having has been know since at least December 2019! The result is that I need a new engine. It has just over 100,000 miles on it. The vehicle isn’t even paid for and I have to replace the engine! Other than the check engine light, there were no warnings that the coolant was low. When the check engine light came on, I did occasionally have white smoke and it chugged when running like there was a blockage. Why on an issue as serious and as expensive as this has Ford Not issued a recall of this engine? If I get it replaced, will the engine installed have been re-engineered to have fixed the problem? If the company has known about this issue for this long, I should have been notified of the potential problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420639June 11, 2021
ENGINE
My 2017 Ford escape is losing coolant into the engine block. The vehicle mileage is just Over warranty. The local Ford dealership diagnosed the problem and stated that I need a new engine at a cost of $7,000. This issue could cause an engine fire, which makes it a safety hazard. The dealership contacted Ford Motor company for assistance for me, but they denied it. There are other complaints for this same exact issue online.. Ford recalled an earlier year model escape for this same issue, but not later models. There is also a class action lawsuit for this issue which does include some later years of the escapes, but it is out of Arkansas. I am so upset with this entire expense!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420123June 8, 2021
ENGINE
The contact owns a 2017 Ford Escape. The contact stated while driving at various speeds, the vehicle started to run roughly. The vehicle loss motive power and stalled. The contact shifted the vehicle into park to restart the vehicle. The contact stated that the failure mostly occurred while shifting gears. The check engine warning light was illuminated. The contact took the vehicle to the dealer who diagnosed that one of the cylinders had failed due to coolant leaking into the engine and that the engine needed to be replaced. The crank pressure sensor also failed and needed to be repaired. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420129June 8, 2021
ENGINE
On May 30, I received the Engine Service Light that remained on constantly. I contacted Ford chat since I was 300 miles from home, determined it was safe to drive home since car ran fine with no vibration or gas smell. Took to dealer on June 1. Car only has about 53K miles. June 1: Dealer said a plug, wire, and distributer coil were bad, replaced it, but during test drive the car shook so badly, they recommended it not be driven and was not safe and should remain in shop. This may be an unnecessary repair costing $549 (attached), but only document received to date. June 2: Tech determined must be bad fuel injection system. Parts must be order. June 7: Injectors replaced. Car started and car shook so badly that the tech and dealer refused to even take it out of the shop and said it would be a danger to take out on the road. More troubleshooting would be needed since they did not know what the issue was. June 8: Still unsure, but believe a total engine replacement may be needed but until further consultation with other experts and troubleshooting occurs, they will not give me a diagnosis. They continue to assert that engine issue does make the car unsafe for highway use.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420218June 8, 2021
ENGINE
Blown engine on multiple others of the same year make and model. Caused by coolant leaking into the head gaskets. All of which the computer code reading is cylinder 3 misfiring. However that ends up not being the actual issue and you will be refixing it every 3-5000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419862June 7, 2021
ELECTRICAL SYSTEM
PURCHASED NEW 2017 FORD ESCAPE SE 4WD IN 2017 - OVER THE PAST SEVERAL MONTHS INTERMITTENT SHUT OFF WHEN AUTO STOP ENGAGE AT A STOPLIGHT. THEN WILL NOT RESTART. WARNING LIGHT COMES ON PUT CAR IN PARK. SOMETIMES HAVE TO CALL AAA FOR ASSISTANCE. SOMETIMES RESTART AFTER 20 TO 50 MINUTES. THE INCIDENT HAPPENS WITHOUT WARNING IN DANDGEROUS SITUATION WITH ONCOMING CARS AT HEAVY INTERSECTIONS. AND DO 3 TO 15 MILE TRIPS AND PARK CAR. SOMETIMES THE CAR WILL NOT START/CRANK. CALL AAA FOR ASSISTANCE. SOMETIMES RESTART/CRANK AFTER 45-50 MINUTES ON ITS OWN. CHANGED BATTERY. NO SHUT OFF FOR A FEW WEEKS. INCIDENTS RETURNED. TOOK TO DEALER TWICE. LAST VISIT DEALER WAS ABLE TO REPRODUCE THE SHUT OFF. EEC TEST AND FOUND CODES P06E9 AND P164C. REPROGRAMMED BCM. DRIVEN 6 DAYS SINCE REPAIR. ONE INCIDENT OF SHORT TRIP, PARK, NO RESTART. CALLED DEALER. TRYING DISENGAGE AUTO STOP BUTTON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419229June 1, 2021
FUEL/PROPULSION SYSTEM
The purge valve sylanoid is malfunctioning. Every dealership and auto store in my town is out of the part and backordered, which tells me this is a common problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419073May 31, 2021
ENGINE
Misfire in cylinder 2 coolant going into cylinder # 2
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417940May 20, 2021
ENGINE
The contact owns a 2017 Ford Escape. The contact stated while starting the vehicle, the check engine warning light illuminated and the vehicle shuddered for a couple of seconds. The contact restarted the vehicle and the warning light was disappeared. The failure reoccurred a few days later. The contact took the vehicle to a local dealer who inspected the vehicle and diagnosed the failure as a manufacturer defect coolant leak into the cylinder block. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 38,543.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417975May 20, 2021
UNKNOWN OR OTHER
2017 Ford Escape SE paint failure at the windshield (driver side) column.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416262May 12, 2021
ENGINE
IT STARTED OUR AS THE OCCASIONAL MISFIRE AND THEN THE CHECK ENGINE LIGHT CAME ON. I TOOK IT IN TO A LOCAL MEINEKE WHERE THEY SAID 1 OF THE COILS (I BELIEVE COIL 2) NEEDED TO BE REPLACED. I ALSO REPLACED ALL 4 PLUGS AT THAT TIME AS WELL. MAYBE A MONTH LATER IT STARTED MISFIRING AGAIN WITH THE CHECK ENGINE LIGHT BACK ON. I TOOK IT BACK TO THE SHOP AND THEY SAID IT SHOWED THE SAME COIL AS NEEDING TO BE REPLACED. THEY RECOMMEND I TAKE IT TO FORD FOR BETTER DIAGNOSIS WHERE THEY TELL ME I NOW NEED A NEW ENGINE FOR UPWARDS OF 6 THOUSAND DOLLARS... SEE PICTURES FOR FORDS DESCRIPTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415963May 10, 2021
POWER TRAIN
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS, AFTER STOPPING THE VEHICLE, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TOWED TO TYLER FORD LOCATED AT 2626 S SW LOOP 323, TYLER, TX 75701 WHO DIAGNOSED THAT THE TRANSMISSION WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415601May 7, 2021
STEERING
THE STEERING FAULT DETECTED ERROR COMES ON THE CONSOLE AND THE CAR LOSES POWER STEERING. THIS HAPPENS WHILE DRIVING. WHEN BROUGHT IT TO THE SHOP THEY WERE NOT ABLE TO FIND A PROBLEM. THIS SAME ISSUE HAPPENED AGAIN TODAY WHILE DRIVING- CONCERNED THEIR IS A CORRELATION TO WHEN IT IS HOT OUT. SEARCHED RECALL AND FOUND THIS ISSUE WITH THE 2008-2013 FORD ESCAPES BUT NOT FOR THIS MODEL. SEARCHED SOME FORUMS AND NOTICED SOME OTHERS WITH THIS SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415049May 3, 2021
STRUCTURE:BODY, UNKNOWN OR OTHER
THE REAR HATCH TAILGATE DOES NOT RELEASE OPEN OR CLOSE PROPERLY. IT INDICATES THAT THE HATCH IS OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414452April 29, 2021
ENGINE
2017 2.0 L ECOBOOST FORD ESCAPE HAD ROUGH IDLE AT START, STEADY CHECK ENGINE LIGHT ILLUMINATED WHILE DRIVING ON HIGHWAY. DEFROST WAS NOT WORKING DURI G COL SNAP. CHECK OF RESERVOIR SHOWED FLUID LEVELS BELOW MINIMUM, HAD TO PULL INTO SERVICE TO GET FLUID LEVELS UP TO MINIMUM LEVELS. UPON TAKING CAR TO FORD DEALER FOR SERVICE CONCLUSION WAS FAILED ENGINNE DUE TO COOLANT INFILTRATION INN ENGINNE. WAITING ON ENGIN REPLACEMENT 3-4 MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413102April 20, 2021
SEAT BELTS
THE FRONT DRIVER AND FRONT PASSENGER SEAT BELTS ARE NOT RETRACTING PROPERLY. I DID A SEARCH ONLINE FOR OTHER MODELS OF THIS YEAR AND MANY PEOPLE ARE HAVING ISSUES WITH THIS. PLEASE INVESTIGATE THIS AS THIS IS A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11412937April 19, 2021
ENGINE
WHILE DRIVING, CAR ENGINE STOPPED WITHOUT CHECK ENGINE LIGHT OR OTHER WARNINGS. TRIED TO GET RESTARTED BUT UNABLE AND HAD TO PUSH OUT OF TRAFFIC ON A BUSY CITY STREET. TOWED TO CORWIN FORD AND ENGINE WAS EVALUATED BY FORD SERVICE TECH VAN LAMONTHE. "SCAN=MANY CODES INTERNAL ENGINE NOISE. PERFORMED RELATIVE COMPRESSION = #2 CYLINDER HAS LOW COMPRESSION. NEEDS NEW ENGINE."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408348April 16, 2021
ELECTRICAL SYSTEM, ENGINE
WHILE DRIVING, MY CHECK ENGINE LIGHT WENT ON, AFTER I GOT GAS, THE CAR STALLED SEVERAL TIMES BEFORE STARTING THE CAR. WHILE DRIVING HOME, I GOT A "HIGH TEMPERATURE WARNING, PULL OVER SAFELY" ALSO MY HEAT WAS BLOWING COLD AIR. AFTER TAKING MY CAR IN, A TUNEUP WAS DONE AS WELL AS ROUTINE OIL CHANGE. I WAS TOLD RADIATOR COOLANT WAS LOW. AFTER A FEW DAY, THE SAME THING HAPPENED AGAIN, TOOK BACK TO THE MECHANIC AND THEY FOUND THAT THE COOLANT IS LEAKING BUT FROM DEEP INSIDE THE MOTOR AND WILL COST THOUSANDS OF DOLLARS TO REPAIR AND I WILL BE BETTER OFF TRYING TO TRADE IN MY CAR.. THIS IS A KNOWN DANGEROUS FORD ISSUE AND THIS CAR NEEDS TO BE RECALLED. MY CAR HAS BEEN WELL MAINTAINED SINCE I GOT IT 2 YEARS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407890April 13, 2021
ENGINE
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT HAD A MANUFACTURER SOFTWARE UPDATE SERVICED AT LAKELAND FORD PARTS (1430 W MEMORIAL BLVD, LAKELAND, FL 33815). THE CONTACT STATED THAT AFTER THE VEHICLE WAS SERVICED AT THE DEALER, THE CHECK ENGINE WARNING LIGHT ILLUMINATED, WHILE DRIVING 35 MPH. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND DIAGNOSED WITH AN ENGINE BLOCK FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS FILED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS OVER THE WARRANTY COVERAGE. THE FAILURE MILEAGE WAS 101,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407532April 12, 2021
ELECTRICAL SYSTEM, ENGINE
MY CHECK ENGINE LIGHT CAME ON A FEW DAYS AGO AND MY DOOR CLOSES BY ITSELF WHEN I'M TAKING THE GROCERIES OUT OF TRUNK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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