Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11429749August 19, 2021
UNKNOWN OR OTHER
I made a left at the light onto 1100 Town East Blvd and a truck side swipe on the passengers side in the back . The other person failed to stop to exchange information. The glass part of my tail light has been busted.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11429221August 16, 2021
UNKNOWN OR OTHER
My car has just reached 60,000+ miles and it began to jerk, as if shifting gears and decelerate while driving, and has even come to a complete stop while driving. This has happened while in motion on the freeway and main streets, posing a risk to both myself and my child to cause an accident. When taken to the dealer, they did not see a problem after running many diagnostic tests, and offered to "reset" my vehicle for almost 200 dollars. This posed a great risk, as it came back again to a complete stop on the Main Street again while my family was in the car. Once this reset was done, it showed a "transmission fault". However, this should have been caught before and how is a transmission at fault at 60,000 miles with excellent maintenance? This incident would occur whether it was 35 mph to 70 mph
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428408August 9, 2021
ENGINE
The coolant leaks into the spark plugs creating miss fire cylinder “3”
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428134August 7, 2021
ENGINE
Engine started out running roughly a couple days later it overheated the car gave me a notice to pull over safely I turned the car off the oil looks milky , It only has 71,000 miles on it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427484August 2, 2021
ENGINE, ENGINE AND ENGINE COOLING
The car was overheating so I brought it to the dealership to have it looked at. I was informed that there was coolant leaking into one of the engine cylinders causing the car to overheat with the possibility of it even catching on fire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427216July 30, 2021
EXTERIOR LIGHTING
My 2017 Ford Escape began letting water inside of the tail light assembly, eventually filling up to the point that it shorted the brake light. When I went to replace the bulb, I found out that it is not replaceable unless you replace the ENTIRE tail light assembly, a $750 fix. Ford refuses to fix this for free, as they deem condensation not a reason. Upon doing research, it’s come to my attention 1,000s of people have had this exact same problem. The tail light assembly, the seam on top of the assembly has faulted. Not only did Ford produce a faulty product, they produced a light that costs $600 to replace. This is highway robbery, not to mention unsafe since the brake light does not function.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426866July 28, 2021
ENGINE
Check engine light came on at 60,240 miles with a cylinder 2 misfire code. Took it to the dealer and they said it has coolent in cylinder number 2. It is no longer safe to drive the car. The car needs a new engine. Tbs 20-2100, they have a technical service bulletin that stats this is a common problem. They want $9,200 new engine block.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426337July 25, 2021
STRUCTURE:BODY
Underneath safety shields Heat shield came loose due to broken clips that held it up Took the vehicle back numerous times,while under warranty ,and requested it to be fixed dealer said it was fixed but it would fall down soon as started driving. Scraped the road when it fell down. Took it back was told to just remove it because that's what most people do well I refused to remove it and will not remove it. I called Ford main headquarters was told not to remove it and take it to another dealer. I took it to another dealer they actually ordered clips and installed new clips to hold the panels up. Within 2 weeks of being fixed it has another clip broke again. I feel this is a huge safety hazard when driving and should one or both panels fall off it could cause a wreck and or damage to other vehicles that may be behind my vehicle. I have read were this is an on going issue and I do not understand why it can not be fixed and why I have to keep paying for it to be fixed when its been an ongoing issue since the purchase of the car. I understand the warranty is now out but this is a hazard that needs to be fixed instead of waiting until someone is hurt or killed due to an accident because the panels feel off the underneath of the car. Do not know exact date when it fell down and dragged on the road. I drove very slow and when I got home fixed it to were it would stick back up until I could get it into dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425210July 16, 2021
STRUCTURE:BODY
There are thousands of complaints regarding this vehicle year and model paint pealing around the windshield. First it was my left and now its my right. This is a known issue with Ford!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423934July 8, 2021
ENGINE, POWER TRAIN
I went to Lenoir City ford with issues of misfiring cylinder and mostly Limp Mode on the highway. They cleared my codes and sent me on my way. ^ This occured while my vehicle was still under warranty. Now, expired warranty, I have the same issue and they will not cover under warranty when the issue was first discovered. Good lord I need me a recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423544July 6, 2021
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Upon parking the vehicle in my driveway, the vehicle would not turn off after turning off he ignition and removing the key. All the dash lights were on as the would be normally and the engine remained running. Tired everything including in and out of gear, driving, turned key on and off several times, tired both keys. Googled and seen there had been similar issues with earlier models that resulted in a recall, but this is a 2017. Found some online suggestions and after an hour figured out where the fuel pump fuse was and removed it and the engine stopped. The dash still stayed lit up and had a warning to get engine serviced. Put key in ignition and turned to run not start position and vehicle cranked and tried to start. Could not get dash console to power down or look the doors, the horn would beep twice every time I tried to lock the doors. Ended up disconnecting the battery to kill the power to everything. Plan to take it to Ford today if I can get it started again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423393July 4, 2021
ENGINE
On 3-7-2019 brought vehicle in for service at Larsen Ford in Lakewood NJ for engine light turned on with OBN code P3020. Service dept employee, Mitch Sperling their was anti freeze in number two cylinder. They kept vehicle till 3/15/2019 and stated repair was made. Except the repair for this should have been a new engine. On 7-2-2021 brought vehicle into service dept for engine light with OBN code P0303. This time it was anti frreze in number 3 cylinder approx 55,000 mileage. Service dept checked vehicle and came back and stated I need new engine. That they would order engine from ford and get back to me in about a week when to bring vehicle back and it would take 3 to 4 weeks to install engine and they will rent me a car. My problem with this is that i have to drive a vehicle that could stall and get rear ended until they get back to me. This vehicle should have gotten new engine back in 3-15-2019 because that is the fix ford recommends. Their on hundreds of complaints for this same problem going back to 2010 with the turbos. My vehicle has a 2.0 turbo and should never have been sold without this problem being corrected. Now I have a vehicle with a history of engine problems and if I attempt to trade in will come back on vehicle history. My position is ford was hoping that I would go over the 60,000 warranty and they would not have to cover any further repair without me shelling out 8,000 dollars for repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423347July 3, 2021
POWER TRAIN
I was driving along, approaching an intersection, and suddenly my car had no gears! The rpm's went sky high when I pressed on the gas but I had no drive. Thankfully I was able to coast to a turning lane and into a parking lot without incident. There had been no warning lights or funny noises and this was completely unexpected and could have caused an accident! I had to call a tow truck and the ford dealer that I took it to is now telling me the transmission needs replaced and that this is a common problem with this vehicle! And this is only 4 months after they replaced the engine that was bad! Shame on ford for not recalling this vehicle!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422479June 27, 2021
ENGINE
I had left my home about 4 arrived at mall 4:30 all was great a usual day. I push button start my suv out of nowhere all these panel warnings appeared. Engine sign, hill assistance not available, air conditioner stop working, 4 wheel Fault, etc.,Pictures below
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422403June 26, 2021
ENGINE
Purchased 2017 Ford Escape SUV preowned with 56,948 miles. Decided on the 2.0 engine due to the many issues with the 1.6 engine. Drove for seven months and only 6,000 miles. Engine light came on, immediately took the car to an auto mechanic who performed a diagnostic test. The engine was mixing antifreeze in the oil which will lead to a catastrophe engine failure creating a dangerous safety incident. The mechanic informed us that the Ford Escapes have been having ongoing issues with the engines and is currently in a recall program and recommended we take it to a local Ford Dealer. The Ford dealer diagnosis matched the auto mechanic, acknowledged the antifreeze was mixing and recommended they replace the engine. They also acknowledged Ford was doing a recall to replace engines for a similar problem but not on the vehicle with our VIN number. I'm a first-time car buyer who spent $21K on a car, drove it for 6,000 miles, there’s clearly a defect in the engine, the Ford dealership quoted a $8,500 engine replacement but said their hands are tied since our VIN is not on the recall list. Car is sitting at the dealership as we sort through this mess.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422353June 25, 2021
WHEELS:LUGS/NUTS/BOLTS/STUDS
The contact owns a 2017 Ford Escape. The contact stated while driving 35 MPH, the driver’s side run-flat tire loss air. As the contact pulled over and attempted to change the tire, he discovered that the lug nuts were deformed and could not be removed with the lug wrench. The contact's wife called the manufacturer however, the manufacturer offered no assistance. Two fellow motorists were able to assist the contact and the tire was replaced. The contact had the lug nuts replaced. The contact wrote a letter to the manufacturer however, there was no response from the manufacturer. The vehicle was repaired. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422159June 24, 2021
ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION:SEALS/GASKETS
The contact owns a 2017 Ford Escape. The contact stated while driving at 15-20 MPH, a warning message appeared stating "pull over, engine overheating" and the vehicle lost power. The vehicle was towed to the dealer where it was diagnosed with the head gasket leaking but was not repaired. The contact stated the failure reoccurred a month ago while driving. The same warning message appeared. The contact was able to pull to the side of the road. The vehicle was towed to the same dealer, then towed to a Larry H. Miller Ford Lakewood (11595 W 6th Ave, Lakewood, CO 8021) as requested by the manufacturer. The contact stated the dealer diagnosed that the engine needed to be replaced per a TSB. The manufacturer was notified of the failure but declined to cover the repair though the vehicle had an extended warranty. The approximate failure mileage was 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421789June 22, 2021
ENGINE
My car is losing water and the 2.0 ecoboost has a habit of catching fire. Mine is still driveable but very dangerous. The car has 125000 miles in it and is 4 years old and Ford has basically told me tough luck. The dealer verified the problem which is a very common issue with the 2.0 ecoboost.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421730June 21, 2021
ENGINE
Check engine code came on had it tested came back saying misfiring in piston one vapors coming out of exhaust system leads to believe I have a blown head gasket vapors can be seen in video coming out of exhaust system at high rates weak engine when trying to drive it it's been parked for weeks now
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420886June 14, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 75 mph, the engine started to overheat. The "engine overheating" warning message was displayed. The vehicle was not diagnosed nor repaired. The vehicle was towed to the contact’s place of employment. The manufacturer was informed of the failure and suggested that the vehicle be taken to an authorized dealer for assistance. The failure mileage was approximately 89,513.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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