Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11463226May 3, 2022
ENGINE
The contact owns a 2017 Ford Escape. The contact stated while driving 70 MPH, the check engine warning light illuminated. The contact was able to continue to drive the vehicle. The contact stated that the failure recurred intermittently. The vehicle was taken the local Pep Boys where it was diagnosed that the crankcase pressure sensor had failed. The dealer was notified of the failure and informed the contact that she would be responsible for the cost of the repair as the VIN was not included in an unknown Technical Service Bulletin. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462827April 30, 2022
ENGINE AND ENGINE COOLING
The check engine light came on. I was told by my regular repair shop that there was a bulletin from Ford and I had to have it fixed by a dealer’s service department. I was then made aware by the Ford dealer’s service department that coolant had leaked into the engine and destroyed it leading to the engine needing to be replaced. My car is 5 years old with 79,000 miles. This is unacceptable. Initially the dealer told me I would have to pay $8600 to have my car fixed. I still owe $7500 on the car. Ultimately, Ford agreed to part of the cost but I am still out of $3300 for the repair and this should not have happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462743April 29, 2022
UNKNOWN OR OTHER
Rear window cracked into a spiderweb. Broken glass could have caused drivers behind to have issues with flat tires. The vehicle was not hit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462230April 26, 2022
ENGINE
We discovered that our 2017 Ford Escape was leaking coolant onto our garage floor. The vehicle was taken to a Ford dealership for repair. It turned out that our water pump assembly was defective and required replacement at only 30,251 miles. Our trusted local Mechanic revealed to us that this is a common problem. Our Ecoboost engine could have overheated, and no warning lamps were present. A water pump failing at just over 30,200 miles is unreasonable, and I just feel that the Federal Government should force Ford to issue a Recall on their faulty water pumps.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462234April 26, 2022
ENGINE AND ENGINE COOLING:COOLING SYSTEM
The contact owns a 2017 Ford Escape. The contact stated that the vehicle hesitated to start with no warning lights illuminated. The contact stated that the vehicle eventually started with the check engine warning light illuminated. The vehicle was taken to the dealer and diagnosed with a spark plug failure and the check engine light was turned off. The dealer informed her to drive the vehicle and if the warning light illuminated again to bring the vehicle back to the dealer. The check engine warning light illuminated and the vehicle was taken back to the dealer. The contact stated that she was driving and the coolant light illuminated. The contact stopped and turned off the vehicle. The contact stated that coolant was added to the vehicle. The contact stated that the vehicle was diagnosed with coolant leaking into the piston. The contact stated that the manufacturer was notified of the failure and referred the contact to NHTSA for assistance. A case was not opened with the manufacturer. The approximate failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462319April 26, 2022
ENGINE
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that there was coolant leaking into the engine, causing a cylinder misfire. The dealer informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was approximately 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462048April 25, 2022
ENGINE
The contact owns a 2017 Ford Escape. The contact stated that after purchasing the vehicle and while driving 50 MPH, the check engine warning light illuminated. The contact stated that the failure occurred intermittently. The vehicle was taken back to the used car dealer several times however, the used car dealer informed the contact that they could not duplicate the failure. The vehicle was then taken to an authorized dealer where it was diagnosed that the engine needed to be repaired due to coolant leaking into the cylinder. The vehicle was not repaired. The contact referenced TSB Number: 22-2134. The manufacturer was not notified of the failure. The failure mileage was approximately 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461717April 21, 2022
POWER TRAIN, UNKNOWN OR OTHER
While driving a noise and vehicle slowed down. Light and info came on stating drive train problem take to nearest dealer. We drove it 2 miles to Bill Utter Ford. We were told it might be a week to get it back because of parts delay. Unknown cause of transmission failure. About 40,000 miles on vehicle. Consumer received a call from dealer about my vehicle. Dealer stated it was not the transmission, but a failed throttle body. They said it was not covered in the TSB-16-0139.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461299April 19, 2022
UNKNOWN OR OTHER
Auto stop/start feature is defective. Engine will turn off when stopping at a traffic light etc.., then engine will not restart. A dashboard message come up saying to shift into park and manually restart the engine. While this is an intermittent occurance it is dangerous in busy intersections. Full transmisision failure at 74,000 miles. The vehicle would not accelerate correctly and gear shifting was very loud and rough. On the way to taking the car into the dealer for service dashboard message"transmission fault service now" came up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460823April 14, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
Torque converter failed at about 70,000. Ford denies a known issue and will only pay for 2/3 of the repair bill. Uploading two phots with the first photo of the torque converter with a blue high heat burn mark in the top left and the second photo is the grinding teeth or gears on the torque convertor pump.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460501April 12, 2022
UNKNOWN OR OTHER
transmission failure on 2017 ford escape with less than 100k miles. transmission filed doing highway speed of 55mph. This particular year and model are a problem and has been reported by other vehicles owners. I've only owned this vehicle for 6montths and my vehicles only has 68k miles. there was absolutely no warning lamps or messages prior to or at the time of failure of the transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460507April 12, 2022
ENGINE
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated on the instrument panel. The contact then took the vehicle to an independent mechanic where a diagnostic test discovered that the spark plugs and coils needed to be replaced. The mechanic linked the failure to a service bulletin discovered on the Ford website and repaired the vehicle according to the service bulletin. Despite the repair, the contact stated that the failure returned a few days later. The vehicle was returned to the mechanic where a second diagnostic test discovered that the coolant reservoir was empty and leaking into cylinder #2. The contact was then informed that the engine block was damaged. The contact was provided an estimate for a new engine. The manufacturer was notified of the failure but offered no assistance. The manufacturer then referred her to NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460415April 11, 2022
POWER TRAIN
On 31-October-2021, I was driving my 2017 Ford Escape SE 1.5l turbo (87,094 miles) on the highway, just prior to my exit ramp, I noticed a slight shudder in the power train. After exiting and arriving to the stop light, all seemed normal... until I took my foot off the brake and pressed on the accelerator.... Nothing. Like I was in neutral... I put my hazard lights on and turned the car off. After 4 or 5 minutes, I started the car, put it into Drive and slowly accelerated. I was able to drive about .5 miles where it slipped out of gear again. I safely coasted into a parking lot and turned off the car. After 5-10 minutes, I started the car, put it in Drive, and was able to reach my intended destination less than .5 miles away. From there, I had the vehicle towed to the dealership where I purchased it. The dealership where I had every manufacturer recommended service complete. I was told the transmission was bad. The options I was given was a rebuilt trans $5700 or a used transmission $5300. I opted to have it rebuilt by a 3rd party for $3100. On 28-March-2022, (90,991 miles) I was driving, approximately 45 MPH, when the car became abruptly sluggish. Then I noticed in my rearview mirror that a massive plume of white smoke was coming from my exhaust. At that point, the cabin began to fill with smoke and the engine light, oil light, and alert screen became alive. I immediately pulled over and exited the vehicle. I had the car towed to the closest shop. There they found a hole in the block about the size of a silver dollar. Diagnosis - Major Internal Engine Failure. Cost for a used to rebuilt motor, $5000 - $9000.... These things SHOULD NOT happen at 87K and 90K miles! While there is currently no recall for this engine or power train, I find it most interesting that a Class Action Lawsuit is currently underway for major internal engine failure (between 60K and 100K miles) for the this exact motor and manufactured year
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459831April 6, 2022
ENGINE
Engine ran rough on a number of occasions. Repaired once. Sometime later failed completely. When running rough in traffic it created uncomfortable issues with rough acceleration. Independent service center stated there was a Ford bulletin saying only fix was replacing engine. Confirmed by Ford dealer. Check engine light did come on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459580April 4, 2022
POWER TRAIN
While driving at about 45 mph my car started decelerating while still having the gas pedal depressed and the RPMs shot up. I could no longer accelerate and had to coast off the main road, thankfully not getting hit. Had it towed to a Ford dealership and the transmission is a complete loss. Only have 69, 330 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459229April 1, 2022
BACK OVER PREVENTION
The contact owns a 2017 Ford Escape. The contact stated while reversing, the rearview camera image was blurry with a warning message indicating that the rearview camera was not functioning properly. The contact stated that the failure was intermittent. The dealer was notified of the failure and informed the contact that there was no open recall associated to the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459135March 31, 2022
ENGINE
The throttle body stopped working with no previous warning or indication. The vehicle has been inspected. The light appeared and issued a failure/problem at the onset of the part not working. The car was not able to accelerate beyond 10mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458239March 24, 2022
POWER TRAIN
Tork Converter Failure, 3/13/2022.No Warning. Car stopped moving. No check engine light.No noise or symptoms before hand. Tork Converter failed. Boiled transmission fluid and ruined transmission.Daughter was driving and the car just stopped and would not move. If this had happened on a busy highway she could have been killed. If this had happened with someone behind her she would have been killed. Car was inspected by Sunbelt Ford in Americus, Ga. Confirming Tork Converter failure and $6190.00 repair charge with 6-8 week timeframe. Ford knows of this issue and no recalls. THIS SHOULD BE RECALLED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457676March 21, 2022
ENGINE AND ENGINE COOLING:COOLING SYSTEM
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 35 MPH, the vehicle started to overheat. The check engine warning light was illuminated on the instrument panel. The vehicle was taken to the local dealer and diagnosed with an engine coolant failure. The vehicle was not repaired. The manufacturer was notified and provided contact with a long block service replacement kit. The approximate failure mileage was 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457728March 21, 2022
FUEL SYSTEM, GASOLINE:STORAGE:EVAPORATIVE EMISSIONS:CANISTER
My 2017 Ford Escape’s check engine light turned on 02/24/2022. The next day I fueled up the vehicle and when I attempted to start vehicle it misfired and I had to try starting it multiple times. I went to Auto zone to have the light read and was told error code P1450 was the reason for issues. I made an appointment with the Ford Delear I purchased the vehicle from. The delear explained that the SUV’s purge Cannister Valve was bad and that is why my engine was Misfiring after fueling up. I was told the part would be here within 2 days. After about 4 days I was told no eta on parts and that the issue was with transportation on part but that it will be here soon. I called a different Ford delearship in town and when they looked up my vin the explained that the part was recalled by Ford as it was faulty and they didn’t know when it would be fixed. I then attempted to take my car to a different mechanic shop and had them look at the aftermarket supply for the part and we were advised that Ford Motor Company has a nationwide shortage on this part and has a demand/priority with aftermarket manufacturers to suppply Ford’s needs first and that no clue as to when this would happen as this is affecting all escape owners with this part issue. We also learned from inquiring with aftermarket part manufacturing that in just in the Northeast part of our state there are over 1100 Ford escapes waiting for the same part as well and that the shortage just happened recently as many Ford escapes recently reported having a bad Cannister Purge Valve. Looking at how this has progressed and how the engine misfires after fueling up due to faulty Cannister purge valve i am asking for an investigation into this issue since this is part of the vehicles emission system and can lead to engine issues due to misfires as we are not able to utilize the vehicle out of fear that it won’t start or misfires potentially causing other system issues down the line.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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