Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11469524June 16, 2022
UNKNOWN OR OTHER
While I was driving on the freeway during traffic times, the vehicle would not accelerate upon pushing the gas pedal at first. All of a sudden it would jerk forward very fast. This could have caused me to unintentionally rear end the car in front of me or get stuck without being able to move with cars coming fast behind me. This could have cause an accident and myself or others could have been harmed. This happened multiple times during one trip. The check engine light came on a few days prior to this incident. The codes were ran for the check engine light and came up for "emissions" issues. The vehicle is currently at Norm Reeves Ford in Cerritos, Ca. They are stating it is a "flywheel issue and pump not properly aligning with the clutch". I am estimated to be charged $4,660.00 in repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469678June 16, 2022
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
While stopped at a red light the car spontaneously shut off and had to be put in park and restarted. This happened 3 times in the past 2 weeks on extremely hot days. No engine warning light has come on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469133June 14, 2022
ENGINE, ELECTRICAL SYSTEM
The contact owns a 2017 Ford Escape. The contact stated that while the engine was idling at a stop light, the vehicle lost motive power. The contact stated that a “Shift to Park and Restart Vehicle” message was displayed. The contact stated that the failure also occurred while slowing down to stop the vehicle. The vehicle was taken to the local dealer who was unable to duplicate the failure and no repairs were performed. The manufacturer was not notified of the failure. The failure mileage was 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468103June 8, 2022
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
3-4 times a year my 2017 Ford Escape doesn't automatically start after auto stop start turns the engine off and i have to shift into park and restart the car. This has happened basically since new.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468324June 8, 2022
WHEELS
We took our car in for oil change and tire rotation, we were informed by service manager tires couldn't be rotated because lug nuts couldn't be removed, did we want lug nuts replaced which we did, after done ask why did the lug nuts fail on a car with less than 21000 miles was told it was a split lug nut poorly designed and when seal breaks and swells they can't be removed. In my mind this is a safety issue as we wouldn't have been able to change a flat tire if the service department couldn't change and we wouldn't have known this issue existed had we not had the car in for oil change and tire rotation. So if we had had a tire issue on the highway we would not been about to change our tire, leaving us stuck on the road. I don't have a clue the number of cars on the road with lug nuts that couldn't be removed. I believe Ford should replace all these poorly designed lug nuts
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467946June 7, 2022
ENGINE
I hit the gas in the passing lane during heavy traffic and the car lost power and shuddered. Check engine light came on. Called in a tow truck. Vehicle was 3 months out of 5 years warranty but only 34,607 miles. Ford goodwilled a portion but I'm still billed over $2000. Technician says oil leaked into the cylinder and damaged the piston. These engines are apparently famous for leaking into the cylinder....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468013June 7, 2022
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
On 06/07/2022 I started my car in the morning and as I put the car in reverse I was greeted with a message "engine is hot pull over safely" the heat gauge was all the way to the top. After 1/2 block I turned around and pulled back in the driveway. The engine was running roughly and kept turning off. We opened the hood to check the coolant and it was empty. We put water in the radiator so I could go to a nearby store for antifreeze/coolant, but the car was running so roughly and wouldn't accelerate, so after a couple of blocks I turned around and went back to my driveway. Trouble shooting research uncovered many many 2017 Ford Escape eco boost models have had this exact experience, yet there are no recalls... Please advise my next steps regarding proceeding from here. My car only has 42,000 miles on it and I still have 4 yrs of payments to make...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467642June 5, 2022
ENGINE, FUEL/PROPULSION SYSTEM
I’ve had my 2017 Ford Escape EcoBoost since December 3, 2020, I first noticed a problem around late November 2021 (after Thanksgiving). I would put fuel in my car and it would putter (idled low) when I started it back up. As this issue became progressively worse, I began to notice around mid January 2022 that I would have to refill my antifreeze at least once per 2wks but there wasn’t any leakage on the ground, check engine light came on but went off on its own a few days later. In late March 2022 the check engine light came back on and stayed on, so on May 23, 2022 I took it to CarX for an engine diagnosis. The diagnostic revealed misfire codes concerning #4 coil and to replace sparks plugs, also an EVAP Purge Valve Solenoid Assembly would be required (I have an image of the print-out for the diagnostic). I’ve had the #4 coil and spark plugs replaced by a reputable mechanic (on 6/1/2022), ordered the purge valve solenoid (which hasn’t arrived yet), and I have had the air filter replaced. In spite, of these initial repairs the car has run hot (on 6/4/2022), and the radiator reservoir is extremely low. When it did start this morning (6/5/2022), it took 3 tries for the engine to turn over, and there was blueish white smoke coming from the tail pipe. I’ve researched the vin number and noticed that there are no recalls, despite numerous complaints of this nature. Sadly, now my vehicle won’t start at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466834May 31, 2022
ELECTRICAL SYSTEM
While driving, the vehicle turned off. Got to side of road. Towed. Code stated camshaft position sensor
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466872May 31, 2022
ELECTRICAL SYSTEM, ENGINE
Three weekends in a row my vehicle failed to start. No power, no lights, nothing. Figuring that the issue was the battery, I went to Orilleys and got a new battery. The salesperson at the time said the old battery still had a good charge and is not sure why the car wouldn't start. I went ahead and got the new battery, anyway. Installed it and the car started. The very next weekend the same thing happened again (with a new battery). After 30 or 40 minutes of trying, the engine will start. This has happened, consistently, over the last 3 months. I do not have any other equipment plugged into my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466437May 27, 2022
EXTERIOR LIGHTING:BACK UP LIGHTS
The body control module failed on a main road at night. My inside lights and dash lights emergency flasher along with the outside lights shut off. The car behind me had to swerve around me to keep from hitting me. My vehicle was not seen by the other drivers and was almost hit several times. Luckily I coasted to a light and made a sweeping turn onto a wider shoulder area of the road. It was towed to a shop but they were not able to do anything with the vehicle do I had it towed to a Ford dealership. It was almost 30 days before I got my vehicle back. Apparently there is a shortage of body control modules. I received no warning lights at all. Everything inside the vehicle flashed and then the car and electrical just shut off. Prior to that incident I had not had any other issues with the vehicle. The drivers side seat module had to be replaced as well.it cost 1005.38 for the body control module to be replaced and 786.00 for the seat module to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466458May 27, 2022
ENGINE AND ENGINE COOLING
Ford ECO-Boost 2.0 engine has a cracked block, cylinder head, or blown head gasket at 76,200 miles. Car cut off while driving on the highway and I was almost hit in the rear end when trying to pull over. Engine light confirmed misfire in cylinder 1 and 2. Purcis Ford in Fredericksburg VA has confirmed the engine has water / antifreeze in the cylinders and needs replacement. They explained it's a common problem with this engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465897May 24, 2022
ENGINE
The contact called on behalf of the owner of a 2017 Ford Escape. The contact stated while the driver was driving approximately 35 MPH, the check engine warning light illuminated and the vehicle overheated. The vehicle was towed to an independent mechanic to be diagnosed. The contact was notified of an oil coolant failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465921May 24, 2022
ENGINE
1. Check engine light came on, the vehicle was not leaking coolant underneath but was going thru coolant which I would fill repeatedly made appointment immediately, brought into Ford Dealership for first available appointment told Lower Cylanoid 1 crack and that the coolant was leaking thru that point into the engine, Mechanic stated this is a known issue, retired mechanic confirmed they have specifically hired mechanics just to fix the 1.5L and 2.0L engines in the Ford Escapes. They would replace the lower block of engine and they have a kit specifically made to order for this fix. Cost would be $7,500. 2. Called Ford Corporation in Houston, TX spoke to Operation Supervisor and CXS person-they confirmed this is a known issue but has not made the recall list anything they can do because of the vehicle not being inside the warranty, told me to save receipts for future recall told me to call (313)-322-3000 3. Called Customer Service said there is nothing they can do call the dealership
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465273May 19, 2022
WHEELS
AT A RECENT OIL CHANGE/TIRE ROTATION THE TIRE LUG NUTS WERE FOUND TO BE BULGING - THESE ARE 2 PIECE LUG NUTS. THEIR TOOLS HAD A DIFFICULT TIME REMOVING THEM. THEY INFORMED ME THAT THEY WOULD NOT ROTATE MY TIRES, IN THE FUTURE, UNLESS I HAD A NEW SET. CHECKING, ON-LINE, I ALSO FOUND THAT MY FORD SUPPLIED LUG WRENCH MAY NOT ALLOW ME TO FIX A FLAT. THIS IS A POTENTIAL FUTURE SAFETY ISSUE. BELIEF IS THAT THE DISSIMILAR METALS THAT MAKEUP THESE NUTS CAUSE CORROSION AND MAY FAIL, WITHOUT ANY WARNING, AND CAUSE SERIOUS DAMADE/INJURIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465061May 17, 2022
ENGINE, POWER TRAIN
2017 Ford Escape Ecoboost beware consumers. Shame on Ford Motor Company for it's failed attempt.Issues with it's Ecoboost powertrain still leaves customers found on side of the road with a disable vehicle. No indication warning lights other than à flashing check engineer. No overheating or visible leaks under hood/vehicle. A rumble shift before lost of power. Check engineer light now stay on. Diagnosis report powertrain after 90 days of ownership. Major repair without extended warranty with Ford Motor Company. Unfortunately at 90980 miles it's in need of very expensive updates/repairs.The reality part is Ford Motor Company,doesn't believe this is an manufacturer default. Recalls or extended warranties? Beware consumer the auto market pandemic is real also.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464329May 12, 2022
ENGINE
The car jerks and engine misfires causing the check engine light to come on. I had the car checked by a Ford mechanic in July 2021. It was diagnosed as a spark plug issue. In May 2022, the car started doing the same thing. I had the car checked by a Ford mechanic. I was told coolant was leaking into the engine and I would need a new engine. Because of the mileage on my vehicle, it is no longer covered under warranty, so I have to pay the full amount or purchase a new car. The mechanic also stated Ford knew the 2017 Escapes had engine issues. When I asked why there was no recall issued, I was told it was because the issue was rare. Based on my research, it is not a rare issue. Based on the number of complaints, a recall should have been issued. Now, consumers are stuck with a huge expense and are put into precarious situations because Ford did not issue a recall. Also, my engine would shut off when the vehicle came to a stop. I would have to put it in park and restart the car, which was dangerous due to traffic behind me. Initially I was told there was no fix. About a month later, the Ford mechanic was able to repair it with the fix that was sent out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464276May 11, 2022
ENGINE
Engine block is leaks coolant into cylinder. This problem appears to be extremely common in these engines and there has not been recall issued for it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463861May 9, 2022
POWER TRAIN
My CVT transmission broke down while I was driving the car at 56,000 miles, well before the 120,000 best practice mark.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463685May 6, 2022
FUEL SYSTEM, GASOLINE:STORAGE:EVAPORATIVE EMISSIONS:CANISTER
I put 20 bucks worth of gas in the tank. Start to drive off then my engine would not start. In order to get it to run I had to hold the gas pedal down and put it in gear finally it started running the check engine light came on during this. I have a code reader at home which I have for an old Ford Taurus I used to check my code out. The first time and came back as P1450 or unable to bleed up fuel tank vacuum. I thought maybe I got bad gas so I cleared it but not permanently. I drove it for a few miles the check engine light did not come on. Then when I shut it off and turn it back on the check engine light came back on. I checked YouTube and Google where it seems that the purge valve is a common problem with these vehicles. In fact all the way back to at least 2013 from what my memory serves me today after watching a few videos last night. I have looked for parts for this particular component which will probably run around $85 and aftermarket at your local AutoZone. I prefer buying manufacturer parts from Ford the company itself. I am filing a complaint because I admissions valve should not be going bad this quick with 85,000 miles on the vehicle. I am afraid to drive the vehicle much until it is fixed. I drive a mile and back daily for my son for school and I only have one vehicle. My family has bought Fords predominantly throughout my lifetime. Other than one heater core and common maintenance is all I ever had to do these vehicles been good quality. Thank you for your time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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