Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11471707June 30, 2022
POWER TRAIN
The contact owns a 2017 Ford Escape. The contact stated that while shifting to first gear, the vehicle jerked and lunged forward. The service transmission message was displayed. The contact stated while driving, the speed decreased to 20 MPH and then accelerated independently to 60 MPH without warning. The vehicle was restarted and operated as designed. The contact called an independent mechanic. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471871June 30, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while his daughter was driving at an undisclosed speed, the temperature gauge indicated that the engine was hot. Additionally, a warning chime sounded in the vehicle. The next day, the contact stated that the same failure occurred while driving 40 MPH. The vehicle was taken to an independent mechanic and it was discovered that coolant had leaked into the engine cylinders. The contact then drove the vehicle to a dealer where they confirmed the failure and gave him an estimate for a new engine block. The manufacturer was notified of the failure but offered no assistance. The vehicle had yet to be repaired. The failure mileage was 90,767.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471886June 30, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:BEARINGS/BUSHINGS
While idling in park vehicle transmission moved to reverse and backed away from me only to be restrained by a large bush. Rear bumper and exhaust damaged.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471908June 30, 2022
ENGINE
Coolant leaking into the engine cylinders - it's a known problem with 1.5L and 2.0L Ecoboost Engines for Ford Escapes and other vehicles manufactured between 2013-2019, ours is a 2017. Ford was sued with a class action lawsuit for the 1.6L engines but no fix or recalls for the other engines experiencing the same problem. Please help! this is very dangerous as it can cause the engine to seize and no warning! More details here: Engines in their Ford vehicles overheat due to an internal coolant / antifreeze leak that allows coolant to enter into the cylinders of the engine. In many cases, the defect is alleged to have caused total engine failure and to require replacement of the engine block. While some consumers report the check engine light comes on to alert them to the issue, others state they got no warning. Similarly, some consumers note they saw blue or white smoke coming from their vehicles to alert them to the issue. Several observed that their vehicle misfired when coolant leaked into the cylinders. The most common vehicle PCM codes reported as associated with misfire related to the internal coolant leak are P0316 and P0302. Consumers additional report that the prevalence of the problem has caused replacement parts to be on backorder, causing significant increased wait times for vehicle repair. Ford previously recalled certain 2013 and 2014 Ford vehicles equipped with the 1.6L engine for a similar issue under recall campaigns 12V551 and 17V209. No such recall has been made, however, for vehicles with the 1.5L and 2.0L Ford Ecoboost engines presenting similar problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471626June 29, 2022
POWER TRAIN
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle experienced an abnormal jerking with the transmission warning light illuminated. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 103,818.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471631June 29, 2022
ENGINE
THE ENGINE IS LEAKING COOLANT INTO THE CYLINDERS FOR THE PAST YEAR. KEEP ADDING AND ENGINE MISS. ECOBOOST ENGINES ARE ALL DEFECTIVE AND SHOULD NOT BE SOLD...... NO CHECK ENGINE LIGHT AND NO CODES PRESENT. NEVER OVER HEATED AND ONLY ADDED ANTI FREEZE TO STAY AT FULL LINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471211June 27, 2022
ENGINE
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light illuminated on the instrument panel. The vehicle was taken to the dealer and the contact was informed that the purge valve was defective and needed to be replaced. The vehicle was repaired; however, three days later, the check engine warning light returned and the engine started sputtering when started. The vehicle was taken back to the dealer where it was diagnosed with engine failure. The contact was informed that coolant had leaked into cylinders #2 and #4. The manufacturer was notified of the failure and informed her that the vehicle was not under recall. The vehicle remained in the possession of the dealer unrepaired. The failure mileage was approximately 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471241June 27, 2022
POWER TRAIN
The contact owns a 2017 Ford Escape. The contact stated that after shifting in to reverse, the vehicle drove forward instead. There were no warning lights illuminated. The contact also stated that after starting the vehicle, the vehicle failed to accelerate immediately. The contact manually shifted the gear shifter and the vehicle then started immediately; with the normal mode warning light illuminated. The vehicle was driven to the local dealer who diagnosed a failure with the shifter cable. The vehicle was not repaired. The contact and dealer referenced the failure to NHTSA Campaign Number: 22V413000 (Power Train). The approximate failure mileage was 59,784.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471014June 26, 2022
ENGINE
6/17/22 drove from VA to NY check engine light came on, took it to Ford dealership Simmons-Rockwell, in Hornell NY, they completed a diagnostic test and told me that my SUV needed to have long block replaced due to coolant leaking into cylinder 1. Its a known manufacturing defect in the aluminum motor. Affecting all Ford vehicles from 2013-2020. Repair cost $8800. Ive contacted Ford Corp. to see if they will cover the repair since its a known defect and they keep pushing me off to the dealership and the dealership said they cant do anything until they hear from Ford Corp. What can i do?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471048June 26, 2022
ENGINE, POWER TRAIN, EXTERIOR LIGHTING
With no warning the suv over heated and I took it to pep boys to see what was happening. They simple told me that I needed to replace the entire engine. This isn’t fair because I didn’t even get a warning. This suv has other problems as well that Ford should have issued recalls for but there’s so many to list. I would just like my suv to be fixed as I’m a single mom trying to make it through this trying times and now I have no car to get work, take my children to school, or even the day to day things that we need like a grocery store trip. I don’t 6,000 to 9,000 to repair my truck and I can’t afford to lose it either as I’m still paying the note on it. Can you please help us, I’m only trying.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470881June 24, 2022
POWER TRAIN
On 6/23/22 while driving in heavy stop and go traffic, the engine starting turning high rpm's. After about going 1/4 mile with this issue, the transmission failed. We were able to pull into a parking lot and out of traffic. The car displayed a transmission fault code on the display. Car has been well maintained, and at less than 82K miles, transmission has failed. We first started having an intermittent engine skip about 2 weeks ago. Our mechanic could not confirm the issue as there were no check engine lights or codes being displayed. We had the coil packs replaced at their recomendation, since this is another common complaint with the Escape. The transmission and engine issues seem to be common with this model, but Ford has not issued a recall. We are going to be out of pocket over $6k to repair a car with less than 82k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470618June 23, 2022
STRUCTURE:BODY, UNKNOWN OR OTHER
Liftgate trunk won’t open with key fob or button most times and my things are stuck in there sometimes overnight until it will just magically open.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470626June 23, 2022
STRUCTURE:BODY:HATCHBACK/LIFTGATE
The contact owns a 2017 Ford Escape. The contact stated while attempting to unlock the liftgate, the contact was unable to unlock the liftgate using the key fob or the button inside the vehicle. The vehicle was not diagnosed. The manufacturer was contacted and notified of the failure. The manufacturer referred the contact to the NHTSA to file a complaint. The approximate failure mileage was 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470763June 23, 2022
ENGINE
Check engine light came on, took to dealership. I was informed that coolant is leaking into the cylinders causing misfiring and engine would need to be replaced. I was told this is a known issue for my car but no recall is issued for this problem by Ford.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470434June 22, 2022
SERVICE BRAKES, ENGINE
Traveling on I-77 in Bland County Virginia. I was doing 70 mph and had to slow to 40 mph due to a tractor trailer. Brakes failed, made it off the interstate safely. I went to a garage. They installed front brake pads which did not help. Upon checking, they recommended a vacuum pump as my brakes were no better and all of the oil was leaking out of my car. I checked with Ford and my warranty expired on May 16, 2022. Cannot even drive the car due to the oil and brake issue. The vacuum pump had disintegrated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470250June 21, 2022
ENGINE
1.5L EcoBoost engine may exhibit low coolant level, white exhaust smoke and/or runs rough condition with or without an illuminated malfunction indicator light (MIL) with only diagnostic trouble codes (DTCs) P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To resolve the condition, follow the Service Procedure to replace the short block and head gasket. Yes, it is available for inspection Safety issue could arise when engine malfunctions Vehicle has been inspected by two different auto repair shops Yes, the check engine light went on when the car started to malfunction
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470335June 21, 2022
ENGINE AND ENGINE COOLING:COOLING SYSTEM
The contact owns a 2017 Ford Escape. The contact's wife was driving approximately 35 MPH, the vehicle started shaking and vibrating and was difficult to steer. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer where it was diagnosed that the vehicle had coolant leak into the cylinders. The dealer determined that the engine had to be replaced and related the failure to TSB 19-2208: 2.0 L Eco Boost - Coolant in Cylinders, White Exhaust Smoke. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470153June 20, 2022
POWER TRAIN
Vehicles equipped with the base 6 speed select-shift transmission may sometimes fail to accelerate when merging or going up-hill. This issue created a hazardous situation for my family when a car came into our lane and the escape wouldn't accelerate to avoid collision. Luckily the driver of the oncoming car just missed us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469895June 18, 2022
POWER TRAIN
MY 2017 FORD ESCAPE MOVED FORWARD AFTER BEING PUT IN THE PARK POSITION, THUS CAUSING ME TO FALL TO THE GROUND UPON EXITING AND DRIVER SIDE REAR TIRE RAN OVER MY LEFT KNEE, CAUSING A CRUSHED KNEE. I AM STILL UNABLE TO WALK PROPERLY WITHOUT PAIN. I HAVE NOT HAD CAR INPECTED AND HAVE JUST SEEN THE RECALL, WHICH STATES "RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE".
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11469852June 17, 2022
POWER TRAIN
On June 4th I parked my car at my house and left it running. As I went to walk into my house my car started moving. I was able to get into the car and put it back in park but not before it ran into my house.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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