Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11473705July 13, 2022
POWER TRAIN
The contact owns a 2017 Ford Escape. The contact stated that after shifting to park(P), the vehicle inadvertently rolled backward. The contact stated that she used bricks to chock rear wheels to prevent the vehicle from rolling down the driveway. Additionally, while driving at an undisclosed speed, the vehicle lost motive power without warning. The contact stated that she was able to coast to the side of the roadway and the vehicle was shifted into park(P); however, the vehicle rolled backward. The contact stated that she had to depress the brake pedal to keep the vehicle from moving. The vehicle was towed to an independent mechanic who diagnosed the failure as a defective transmission that needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The contact stated that she contacted the purchasing dealer who stated that the vehicle was not under warranty. The contact stated that she received notification of NHTSA Campaign Number: 22V413000 (Power Train) after the failure occurred and related the failure to the recall. The failure mileage was 70,927.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473508July 12, 2022
ENGINE
The contact owns a 2017 Ford Escape. The contact stated that while starting the vehicle, the vehicle was shuddering. The engine began to overheat with the check engine warning light illuminated intermittently. The vehicle also ran rough. The contact took the vehicle to a certified mechanic who stated that the head gasket needed to be replaced. The contact took the vehicle to another certified mechanic who stated that the engine needed to be replaced. The contact then decided to take the vehicle to a dealer and was notified of coolant intrusion into the cylinders which caused the engine failure. The dealer replaced the engine. The contact had not yet retrieved the vehicle to confirm if the fix had repaired the vehicle. The manufacturer was made aware of the failure and referred the contact to the NHTSA. The approximate failure mileage was 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473608July 12, 2022
POWER TRAIN
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle independently shifted from drive, slowed down, and jerked. The vehicle then accelerated. The check engine warning light was illuminated. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The vehicle was taken to an independent mechanic. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. VIN tool confirms parts not available. The approximate failure mileage was 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473356July 11, 2022
POWER TRAIN
The contact owns a 2017 Ford Escape. The contact stated that after starting the vehicle and shifting to drive(D), there was a loud thumping noise heard. The “Service Transmission” message was displayed and the vehicle would not accelerate properly. The vehicle was slowly driven to the nearby dealer who examined the vehicle and diagnosed that transmission had failed and needed to be repaired. No further information was available. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473414July 11, 2022
ENGINE, ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR
The contact owns a 2017 Ford Escape. The contact stated that while driving approximately 65 MPH, the check engine warning light and the "Engine Fault Service Now" message was displayed. The vehicle was later taken to the local dealer who diagnosed that the throttle body and crankshaft case pressure sensor were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was also notified of the failure. The failure mileage was 29,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473427July 11, 2022
ENGINE, UNKNOWN OR OTHER
Engine was not able to continue accelerating onto a freeway entrance ramp or up a hill. It began to struggle and would not increase in rpms. The low pressure oil light flashed for a second when this happened. Never saw an engine light go off. Since the engine light never went off I continued to drive this vehicle, on highways where there were situations where I could not maintain a safe highway speed. It was scary and felt the engine would quit any second. But it would settle and again no indicators went off. After any struggle on a freeway the next 24 hours the engine would struggle even driving on local roads (under 40mph); could not accelerate and all and felt the car would stall any second. Sometimes the oil indicator would go off, sometimes not. This was reproduced and confirmed by a Ford Dealer. They found metal in the engine oil and said the entire engine needed to be replaced. They currently have the faulty engine. No others have inspected the engine at this point. Again no engine warnings went off and my entire engine needed to be replaced, it was not an option to wait. It wasn't safe to drive. This is not related to the current recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473450July 11, 2022
POWER TRAIN
I bought this car with only about 6000 miles and at about 108,000 the gears started giving issues and basically it stopped engaging and had to be towed to Folsom Ford dealership. It was then diagnosed to having issue with the transmission and I was quoted that labor charge ONLY will be $5000.00. Since it was too much I shopped around and decided to tow it to another garage where it was completed for $4141.00 with everything included. Now this morning I received a recall notice confirming issue in transmission and FYI it was a big risk when in a busy freeway (I-5 North) just before Sacramento Airport my vehicle just stopped and had to push my car on the side of the freeway, and anyone could have hit but thank god I came out safe. I would really appreciate if FORD can refund/reimburse whatever I paid to get this fixed and on top of this I paid about $600.00 to get a rental to go to my work. I am attaching herewith all relevant invoices and receipts:
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473484July 11, 2022
ELECTRICAL SYSTEM, ENGINE, SERVICE BRAKES
After arriving at my designation 250 miles from my home my I arrived safely but when leaving from there the car would start. I waited 20 minutes before I tried starting it and it started. I was there for the weekend for a graduation. Sunday the car started and I proceeded to come home to the same distance. I stopped at Costco in Portland, Or. which was about 5:30 evening. I went to put my groceries in the car but the hood would not open. I tried to use the Fob but again it would not start. I took the key out of the Fob and opened the door and the horn started blasting and the car lights started blinking. My son was in Portand, Or. as well and meet me at Costco. He opened the Fob and put in a new battery but that did not work. We figured that it was probably dead even though it was never used and new. He went and bought a 5 pack of batteries. We tried again and again it would not start. Before I called him I had gotten hold of my roadside insurance and since it was not considered an accident nor anyone hurt, they said it would take about 1 to 2 hours to get there. That's when I called my son. After numerous times trying to get it started with a new battery it finally started. Drove home with my son following behind and made it home. I was thinking that it was just the Fob but it started to do the same thing in days to come. As of today July 11, 2022 my car has been at the dealer where I bought it since May 23, 2022. I took it there for an oil change, which I always do and it's been there almost 2 months. I did send a letter to Ford Motor Company , Customer Relationship Center in Dearborn, MI 48126. I believe that my 2022 Ford should be considered a safety defect. I'm just glad that, had my car lost power on the freeway or any other place it I would not had any control over it. I did not mention that my granddaughter was with me when I drove the 250 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473057July 9, 2022
WHEELS
Swollen lug nuts
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473114July 9, 2022
ENGINE
Engine light kept coming on. Eventually stopped in traffic and went into limp mode. Took it to the local Ford dealer and they said it was a coolant leak into the engine and that they've seen it before and that it would cost $8,000 to replace the engine. We were able to get an independent mechanic to replace the faulty engine with a pre-owned engine with 11,329 miles for $5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473153July 9, 2022
SEAT BELTS
The front passenger seat belts do not lock during hard braking. Seats belts fail to lock and engage. This is a very serious safety issues. If we were to get into an accident I fear the possible damage during impact
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472919July 8, 2022
POWER TRAIN
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 15 MPH, the vehicle inadvertently lost motive power and was unable to accelerate. There was also an unknown rattling sound coming from the engine. There was no warning light illuminated. The contact also stated that it was difficult to shift gears. The vehicle was driven to a local family member's residence; then towed to an independent mechanic who diagnosed a failure with the transmission; however, the vehicle was not repaired. The vehicle was then towed to the local dealer who diagnosed a failure with transmission and gear shifter failure. The vehicle was repaired; however, the failure recurred. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train). The approximate failure mileage was 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472973July 8, 2022
ENGINE
I had a 2017 Ford Escape SE FWD. Check light came on for cylinder 2 misfire. Took it to the dealership to have it diagnosed. It failed a pressure test due to coolant leaking into cylinder walls. Motor failure was at 109XXX miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473001July 8, 2022
STEERING, UNKNOWN OR OTHER
Rear trail arm bushings are gone on both sides
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472679July 7, 2022
ENGINE
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, and the dealer replaced the spark plugs; however, the failure recurred. The vehicle was taken back to the dealer where it was diagnosed that the engine block was allowing coolant to leak into the engine. The dealer informed the contact that the engine needed to be replaced. The vehicle was then taken to an independent mechanic where it remained unrepaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472570July 6, 2022
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Car engine stopped running while driving. Car was taken to dealer, they said transmission but Ford Corporate says they have no record of the issue. How is that? The car is doing the same thing again and I am afraid to drive it, if it would start. Now ,it won't even start. How are they allowed to keep this stuff secret? I know nothing will happen , but the next time this occurs someone could die as it doesn't care where it shuts off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472309July 5, 2022
POWER TRAIN
The contact owns a 2017 Ford Escape. The contact stated that while driving approximately 70 MPH and attempting to accelerate to overtake a semi-truck, the vehicle failed to accelerate while depressing the accelerator pedal. The contact stated that the vehicle started losing motive power. The vehicle was towed to the local dealer and was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 47,488.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472406July 5, 2022
ENGINE
Check engine light came on and took it to the dealer. quick diagnosis was a misfire on piston #1. Was told that there is a known problem with coolant leaking into the piston and it happened with previous ford engines. took it in to be tested and was just told that the engine needs to be replaced for a total of $6000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472445July 5, 2022
ENGINE, POWER TRAIN
Cylinders 1 & 3 began to misfire, sparkplug, wires, coils replaced, 2 days later engine light pops back on with same error codes. Noticed very low coolant and then discovered coolant in oil.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472281July 4, 2022
STEERING
I was on a parkway when the power steering stopped working suddenly. Controlling the vehicle became extremely difficult. I have not been to the shop due to availability, but the OBD sent a message that power assist failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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