Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11475996July 26, 2022
POWER TRAIN
The contact owns a 2017 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The dealer was made aware of the failure and advised the contact to push the Auto Start/Stop button to restart the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 36,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475692July 25, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 65 MPH, the vehicle hesitated and the contact heard a sputtering sound from the engine. The contact stated that the check engine warning light was illuminated. The contact noticed that she had to refill the coolant reservoir repeatedly. The contact had driven the vehicle to an independent mechanic who diagnosed a misfire in one of the cylinders. The vehicle was not taken to be diagnosed; however, the dealer was contacted and informed the contact that the engine might need to be replaced. The manufacturer had been informed of the failure. The failure mileage was approximately 176,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475490July 23, 2022
POWER TRAIN
I exited my car to take pictures of a bird. The engine was running and I thought the gearshift was in Park. I felt the car bump me and realized it had started moving. The rear tire ran over my left foot and I found myself lying face down on the road. I tried to get up but fell onto my camera. I looked to my right and saw my car moving down the road, drifting to the right towards the embankment that leads down to a canal. I managed to get up and reached the car as it was about to leave the roadway. I tried to grab the steering wheel, but the rear tire ran over my right foot, then over my left foot again. My car went down the embankment, stopping just short of flipping over in the canal. Since there was no other plausible explanation at the time, I assumed I didn’t put the car in Park despite thinking I did. However, I’ve puzzled over the accident almost obsessively since it occurred because when the engine is running and the gearshift is in Drive and not Park, my car moves forward at approx. 4 MPH with little to no hesitation as soon as my foot lifts off the brake pedal. I DID NOT GET OUT OF A MOVING CAR. After the recall notice, I looked at the metadata from the images taken the day of the accident and it shows my car did not begin moving until at least 23 seconds after I exited it to photograph the bird. That also indicates it was in fact in Park. I had a broken rib from falling on my camera and a broken (crushed) big toe on my left foot. Other injuries apparent then and/or in the days following were considerable swelling and pain of my left knee and foot, swelling and pain of my right knee and foot, and pain along the outside of my lower legs. I still have pain from the accident, including arthritis in my left foot, pain along my outer left leg and inner knee, and pain in my left big toe. My camera and brand-new lens were damaged. I did not have the car inspected. My safety and the safety of others are at risk until the required parts for repair are available.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11475241July 22, 2022
ENGINE AND ENGINE COOLING
Engine developed a coolant leak that irreparably damaged the engine with 72,000 miles. The coolant leak is a known issue and Ford failed to inform consumers or offer a repair. The vehicle is inoperable and still has payments due on the loan.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475243July 22, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while driving at various speeds, the vehicle would hesitate upon depression of the accelerator pedal as the check engine light appeared on the instrument panel. Upon inspection of the vehicle, the contact's husband noticed that the antifreeze smelled like fuel. The vehicle was initially taken to an independent mechanic who discovered that antifreeze had leaked into the engine cylinder. The mechanic also found pieces of the piston inside the oil pan. The mechanic then had the vehicle towed to a dealer where the contact was given an estimate for the cost of a new engine. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475068July 21, 2022
POWER TRAIN
The contact owns a 2017 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The contact was able to restart the vehicle. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to take the vehicle to a dealer. The failure mileage was 106,831. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474895July 20, 2022
WHEELS
Lug nuts could not be removed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474912July 20, 2022
POWER TRAIN
The contact owns a 2017 Ford Escape. The contact stated while starting to drive, the vehicle was jerking. The contact also stated that the transmission was shifting hard. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train). The manufacturer was notified of the failure. The approximate failure mileage was 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474657July 19, 2022
POWER TRAIN
I received the following notice of an issue with my transmission: "Summary ON YOUR VEHICLE, IT MAY BE POSSIBLE THE TRANSMISSION SHIFTER CABLE BUSHING IS DAMAGED OR MISSING." They then stated the following SAFETY RISKS: "A DAMAGED OR MISSING BUSHING COULD PREVENT THE SHIFTER FROM MOVING THE TRANSMISSION INTO THE INTENDED GEAR POSITION AND CAUSE THE VEHICLE TO MOVE IN AN UNEXPECTED DIRECTION. THE TRANSMISSION MAY NOT BE IN THE PARK POSITION, EVEN THOUGH THE SHIFTER POSITION INDICATES THAT THE VEHICLE WAS SHIFTED TO PARK. EXITING A VEHICLE WITHOUT THE TRANSMISSION IN THE PARK POSITION AND WITHOUT APPLICATION OF THE PARKING BRAKE MAY ALLOW THE VEHICLE TO ROLL, INCREASING THE RISK OF INJURY OR CRASH." Ford then stated that parts to remedy the issue would not be available until quarter 4 of 2022, which is three months away. I cannot drive a car that might, in their words, "move in an unexpected direction." I have two small children and do not feel safe driving a vehicle that poses this risk. When I called Ford, I was told that, "They understand the predicament that this puts me in. However, they do not have a remedy at this time and they are keeping track of the timeline for the parts." It is unacceptable to ask car owners to drive a car that is in their words, a safety risk, for three months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474687July 19, 2022
ENGINE
After learning that the car was the subject of a TSB fir this issue, "Some of the affected vehicles may exhibit coolant intrusion into the cylinder bores. Customer symptoms include coolant loss, excessive tailpipe smoke, or illuminated malfunction indicator lights (MIL) due to engine misfire. Over time, this condition may damage the engine, requiring replacement of the engine short block." We had this issue occur to us. The vehicle needs an engine. The coolant is leaking down into the cylinder walls. It is 8600.00 plus tax to replace the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474738July 19, 2022
POWER TRAIN
******* DELETE VOQ ******* THIS COMPLAINT IS BEING MARKED FOR DELETION BECAUSE THE CONSUMER PLACED THE REQUEST.*DJR ******* DELETE VOQ *******
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474761July 19, 2022
POWER TRAIN
The contact owns a 2017 Ford Escape. The contact stated upon starting the vehicle and shifting into drive(D), the vehicle failed to respond. The contact then shifted into reverse(R) however, the vehicle failed to respond. Additionally, the contact heard abnormal clicking sounds. The message "Transmission Fault - Service Now" was displayed. The vehicle was towed to a transmission specialist but was not diagnosed or repaired. The vehicle was then towed to the local dealer where it was diagnosed that there was an internal transmission failure and the transmission needed to be replaced. The vehicle was not repaired. The vehicle had been at the dealer for two months. The manufacturer was notified of the failure and informed the contact that they would partially cover the repair of the vehicle. The failure mileage was 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474446July 18, 2022
POWER TRAIN
The contact owns a 2017 Ford Escape. The contact stated that while shifting the vehicle into park, the vehicle surged forward and went over an embankment without warning. The air bag deployed upon impact. The contact did not sustain any injuries and did not seek medical attention. A police report was filed. The vehicle was towed to an independent mechanic and they were unable to repair the vehicle, the vehicle was then towed back to his home. The contact then received a notification in the mail for NHTSA Campaign Number: 22V413000(Power Train) which he linked to his failure. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 102,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11474479July 18, 2022
UNKNOWN OR OTHER
As of Monday, July 18, 2022, 2017, Ford Escape is not starting. I do not know as to why it won’t start. I have called Lamarque Ford in New Orleans, last week on July 13th and14th and kept getting transferred back and forth with no solution. Called, Monday, July 18th, and was told the department was back up until October. Told Eddie/ person I spoke with that I had the VIN number would he tell me if the part was in. Eddie said no the car would have to be serviced to tell what was wrong. Yes I hung up no immediate help being given. First off Ford se r me a letter stating a recall on the vehicle. At this point the car is not starting up at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474588July 18, 2022
ENGINE
While driving home from work the piston cracked causing the engine to fail. No advanced warning lights until vehicle started missing and the engine light came on at that time. The vehicle was only 500 miles over the power train warranty. It had 60,500 miles o. It when ot happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474261July 16, 2022
POWER TRAIN
This is a sensor that indicates a problem with the power train transmission parking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473950July 14, 2022
POWER TRAIN
The contact owns a 2017 Ford Escape. The contact received an alert from her insurance provider that her vehicle was included in NHTSA Campaign Number: 22V413000 (Power Train). The contact stated that while at a complete stop, the vehicle hesitated upon depression of the accelerator pedal without warning. The contact placed the vehicle into park(P) and then into drive(D) but the hesitation persisted. The contact performed the same maneuver again as the vehicle jerked and slowly began to accelerate. The contact coasted the vehicle into a gas station and had the vehicle towed to a dealer. The dealer diagnosed the vehicle with transmission failure and informed her that the transmission would not be covered under the recall. The manufacturer was notified of the failure and informed her that the vehicle would not be covered under the recall or under warranty. The vehicle was not repaired. The failure mileage was 137,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473969July 14, 2022
POWER TRAIN
The contact owns a 2017 Ford Escape. The contact stated while driving 30 MPH, the vehicle shifted to neutral(N). There was no warning light illuminated. The contact veered to the side of the road. The contact turned off and restarted the vehicle. The contact was able to continue driving; however, the failure reoccurred twice while driving. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted and an appointment was scheduled for a diagnostic test. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 144,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473663July 13, 2022
POWER TRAIN
The contact owns a 2017 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle hesitated during acceleration. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473672July 13, 2022
ENGINE
Fue necesario cambiar la transmisión debido a la falta del "Buje", el cual tenía un problema de fábrica, según comunión de Ford Motor Company de fecha Julio del 2022, con referencia: Campaña de Seguridad 22V413 de la NHTSA.GOV
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Escape