Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11482541September 2, 2022
WHEELS:LUGS/NUTS/BOLTS/STUDS
The contact owns a 2017 Ford Edge. The contact stated that the original lug nuts installed on all four wheels were made of steel and covered in chrome. Over time, the lug nuts had become swollen which made it difficult to remove the lug nuts. The vehicle was taken to an independent mechanic and the contact was informed of the failure. The mechanic declined to remove the lug nuts out of concern that the lug nuts would not be able to be reinstalled once removed. The manufacturer was notified of the failure and informed him that the vehicle was out of warranty. The vehicle was not repaired. The failure mileage was approximately 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482238August 31, 2022
SERVICE BRAKES
When approaching a red light on 8/12/22 in dry conditions, my son attempted to push brake part way down to slow on approach. Nothing happened. Pushed brake all the way to floor and vehicle barely slowed. Brakes had been serviced in May 2022. Vehicle had 36,094 miles. Note: accident report not under owner's name as I was not the driver.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11481740August 29, 2022
POWER TRAIN
The contact owns a 2017 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated while driving 20 MPH, the accelerator pedal was depressed but the vehicle hesitated and made abnormal sounds. The contact stated that the failure had been recurring increasingly. Additionally, the contact stated upon shifting into reverse(R), the vehicle failed to respond. The contact stated that the vehicle was not drivable. The local dealer was contacted and informed the contact that they could diagnose the vehicle in November. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 118,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481828August 29, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving 40 MPH, the engine was misfiring. The check engine warning light was illuminated. The contact was able to continue driving. The contact, who is an independent mechanic, diagnosed that cylinder #2 was misfiring. Upon further investigation, the contact diagnosed that coolant was leaking from the radiator into cylinder #2. An unknown dealer was notified of the failure and informed the contact there was no recall associated with the failure. The contact stated that the failure had been reoccurring increasingly while driving. The manufacturer was notified of the failure and a case was opened. The vehicle was not repaired. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481476August 26, 2022
UNKNOWN OR OTHER
I was driving on the highway on a hot (100*) day. I heard a loud boom. I looked at all of my windows and driver control panel, and did not see an issue. Then I heard wind, and realized it was coming from above me. The front panel of my moon roof had exploded - shattering into a million tiny pieces. The majority of the tempering held for a short period of time, but eventually the glass collapsed in. I had an approximately 8 inch hole in my roof, and the rest was in tiny pieces, which continued to rain in until I had the glass repaired. When I heard the sound, I attempted to open the shade, and small fragments of glass rained on me. If this had been open when it occurred, this would have been disastrous. I took it to my car repair facility and it was over $1000 to have the piece of glass repaired. They confirmed that spontaneous explosion of sun/moon roofs is an issue that is increasing in frequency due to the size of these structures on cars. My insurance repaired the glass due to my "glass - full coverage." There were no prior warnings.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481053August 24, 2022
WHEELS, UNKNOWN OR OTHER
Took vehicle in for routine service and was told need new lug nuts. Said they were swollen and if we had a flat we would not be able to change our tire. We have had a problem with navigation for years. Told dealer is working with Ford for a solution, been over a year and still waiting. Phone is delayed, GPS is way off, sitting in Delaware and navigation says we are in Maryland. This is a major disappointment
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480937August 24, 2022
ENGINE, POWER TRAIN
The contact owns a 2017 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the dealer previously replaced the Auto START/STOP relay twice; however, the failure recurred with the vehicle turning off and intermittently failing to restart immediately. The dealer was made aware of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 30,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480999August 24, 2022
PARKING BRAKE
2017 FORD ESCAPE. CONSUMER WRITES IN REGARD TO PARTS BEING UNAVAILABLE TO PERFORM SAFETY RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480864August 23, 2022
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
The vehicle started over heating for no reason, filled the coolant with last oil change within a few days before. Would get to the point the car would stop driving. Happened a few times a day then spread out to less and less. Then happened randomly one day and the car never started again. It stays in a dangerous over heat mode where the car won’t start. I had to have it towed almost 60 miles home and then Uber myself home. We had the car looked at. Never diagnosed, but we were told we have a cracked head. Possible coolant leakage. Total Engine failure. The cause is because the vehicle is defective p
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480580August 22, 2022
POWER TRAIN
The contact owns a 2017 Ford Escape. The contact stated that while the gear shifter was shifted into reverse(R), the vehicle jerked and drove forward. Additionally, the vehicle rolled forward while the gear shifter was shifted into park(P) and the parking brake was applied to stop the vehicle. The dealer was made aware of the failure but confirmed that parts were not yet available. Rivertown Ford (1680 Whittlesey Rd, Columbus, GA 31904) was also made aware of the failure and referred the contact to the manufacturer. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train) which included the VIN; however, she had not yet received notification. The failure mileage was approximately 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480634August 22, 2022
AIR BAGS, ENGINE, ELECTRICAL SYSTEM
I was in an accident 12/24/2021due to other parties at fault, and my air bags did not deploy. The diagnostic with the collision Calliber (78216 zip code) reflected there was a faulty air bag and should have deployed . I suffered neck and back injuries. Half a year later my entire AC compressor needed to be replaced a month later my Entire engine needs to be replaced (8700 price). I’ve only had this car over a year and work remotely. I have under 50k miles on this car and have had so many dangerous And unfortunate high cost issues. The
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11480149August 19, 2022
ENGINE
The contact owned a 2017 Ford Escape. The contact stated that while at a stop light a plastic electrical type odor was present coming from the air conditioning vents. Moments later while driving approximately 40 MPH, the check engine warning light illuminated and smoke was present coming from the engine compartment before the vehicle stalled and caught on fire. The contact indicated that the flames started in the engine compartment and quickly engulfed the entire vehicle. The fire department was called to the scene and extinguished the flames. During the incident, the vehicle was destroyed. A police report was filed and the vehicle was towed away from the scene. The cause of the fire was not yet determined. The manufacturer and local dealer were not yet contacted. The failure mileage was 120,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11480293August 19, 2022
SEAT BELTS, SEATS
When folding down the rear seats to expand storage seatbelt buckles can become crushed, even when doing so per the manual's direct instructions, rendering the rear restraint system useless.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479897August 18, 2022
POWER TRAIN
The contact owns a 2017 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated shortly after receiving the recall notification, the vehicle failed to shift from park(P) to drive(D). The contact stated no warning light was illuminated. The contact was able to continue driving the vehicle. The contact took the vehicle to the local dealer, where he was informed that parts were not yet available to complete the recall repair. The vehicle was not diagnosed or repaired. The local dealer: Koons Woodbridge Ford (13779 Noblewood Plaza, Woodbridge, VA 22193: (571) 339-3077) was also contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. VIN tool confirms parts not available. The failure mileage was 34,294. The consumer stated the vehicle was repaired and the problem is resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479910August 18, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION
2017 FORD ESCAPE. CONSUMER WRITES IN REGARD TO SAFETY RECALL 22V-413. CONSUMER IS ALSO SEEKING REIMBURSEMENT FOR RENTAL VEHICLE. WHILE REPAIRS WERE BEING MADE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479942August 18, 2022
POWER TRAIN
The contact owns a 2017 Ford Escape. The contact stated that while her son was driving the vehicle, the power train failed and the vehicle had to be towed to a dealer. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. VIN tool confirms parts not available. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479300August 15, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while driving approximately 35 mph, the engine stalled. The vehicle was jerking and lunging forward. There was coolant flowing into the engine. There were unknown warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that spark plugs and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The approximate failure mileage was 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479456August 15, 2022
ENGINE
Check engine light came on. Vehicle was taken to an independent mechanic and I was told there was coolant leaking into the engine and causing engine failure. The car would not start and had to be towed to the dealership. They gave me a similar diagnosis and stated the engine was locked up and would need to be replaced. The car currently has about 57,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478994August 12, 2022
STEERING
The vehicle steering is very stiff and it is difficult to drive. When moving at lower speeds it is almost impossible to turn the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478380August 9, 2022
POWER TRAIN
Transmission went out with no warning at all while traveling down a road. It just quit pulling. Dealership stated Ford is having to redesign due to issue with current design. Does not cover this with current recall on the cable. Five at dealership with same problem at a small town dealership Had we been on a interstate and this happened we could have been killed. We were almost rear ended when it just stopped. Spoke with Ford company and they stated they do not issue recalls that it comes from NHTSA. PLEASE don't wait until fatalities happen to force this recall. If they know it is a design issue why want they correct it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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