Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11486374September 26, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION
2017 FORD ESCAPE. CONSUMER WRITES IN REGARD TO NHTSA SAEFTY RECALL 22V-413.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486406September 26, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that upon a cold start, the vehicle would hesitate or jerk upon depression of the accelerator pedal with an unknown warning light illuminated. The vehicle was taken to a dealer where it was discovered that coolant had leaked into the engine cylinders; with the engine short block malfunction indicator lamp (MIL) warning light needing to be replaced. The contact was then informed that there was a warranty on the vehicle for the failure; however, the engine size was not included in the warranty. The manufacturer was notified of failure. The vehicle was repaired. The failure mileage was approximately 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486435September 26, 2022
POWER TRAIN
The contact owns a 2017 Ford Escape. The contact stated that after her daughter shifted the gear shifter into park, the vehicle continued to roll forward. There was no warning light illuminated. The contact's husband assisted her daughter with shifting the gear shifter into neutral(N) and the vehicle stopped rolling; however, the failure reoccurred on another occasion. The vehicle was taken to the dealer who informed the contact that they could not duplicate the failure. The contact received recall notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 65,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486449September 26, 2022
ENGINE
Check engine light came on just over 67,000 miles. Took vehicle to nearest Ford dealership to get checked. Service technician noted stored code P0301and found coolant in one of the engine cylinders. They performed a coolant pressure test and found no external leaks. They also noted TSB 22-2229 and recommend long block replacement. Impacts noted online from other Ford Escape owners: https://www.carcomplaints.com/Ford/Escape/2017/engine/engine_and_engine_cooling.shtml https://static.nhtsa.gov/odi/tsbs/2022/MC-10213732-0001.pdf
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486516September 26, 2022
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while the vehicle was idling, the engine was running rough. The vehicle was taken to the dealer and then to an independent mechanic. The contact stated that there was no coolant in the vehicle. The contact stated that the coolant fluid bubbled over out of the hose. The vehicle was towed to the dealer where it was diagnosed that the coolant leaked into the engine and the engine misfired and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case number was provided. The failure mileage was approximately 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486209September 24, 2022
ENGINE
Coolant is leaking into the engines cylinders according to my mechanic. Engine is dead now, car wont start. Smelled coolant while operating and then the check engine light came on which is when i took it to the mechanic. They said only solution is a new engine. Less than a year out of warranty. Google shows this as a known issue with ecoboost engines, but ford has not issued a recall or solution. Dealership basically blew me off when i called and said they could look at it in a couple months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486031September 23, 2022
STRUCTURE:BODY
Door latch failure, would not lock. had to get back door latch replaced cost $1600 for something that was Ford’s fault.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485514September 20, 2022
POWER TRAIN
IN APRIL OF 2022 MY ESCAPE STARTED POPPING OUT OF GEAR, PUT IN PARK IT WOULD POP OUT, GOING DOWN THE ROAD IT STARTED POPPING OUT OF DRIVE GOING INTO PARK OR ANOTHER GEAR. YOUR RECALL IS FOR THIS PROBLEM. I WAS ACTUALLY ON MY WAY TO STOP AT A FORD DEALER IN APRIL 2022 AND IT QUIT PULLING ALL TOGETHER. I HAD TO HAVE TOWED TO A FORD DEALER. AND ALL THEY COUILD TELL ME WAS THE TRANSMISSION NEEDED TO BE REPLACED AND IT WOULD BE 4 MONTHS BEFORE PARTS WOULD BE AVAILABLE AND COST OVER $5,400 TO REPAIR. THEY CHARGED ME $80 TO TELL ME THIS AFTER THE CAR HAD BEEN SITTING ON THEIR LOT FOR 2 WEEKS. I HAD TO HAVE IT TOWED TO MY HOME, WHERE IT STILL SITS UNREPAIRED. WILL THIS BE COVERED UNDER THE RECALL SINCE THIS IS EXACTLY WHAT WAS HAPPENING TO THE TRANSMISSION AND I AM EXPECTING IT TO BE COVERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485288September 19, 2022
POWER TRAIN
Check engine light came on around 67,000 miles. Took into dealership, they advised there's a coolant/oil mixture in one of the cylinders and recommended complete engine replacement. Engine issue for 2.0L turbo Ecoboost.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485329September 19, 2022
LATCHES/LOCKS/LINKAGES:DOORS:LOCK, STRUCTURE:BODY:HATCHBACK/LIFTGATE
The contact owns a 2017 Ford Escape. The contact stated when parked the lift gate would independently start to close while she was loading the trunk. The contact stated that the lift gate failure had become constant and eventually became locked and could not be raised or lowered. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer who determined that the lift gate automatic system needed to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484925September 17, 2022
FUEL/PROPULSION SYSTEM
Whenever I put gas in my vehicle it hesitate to start. I reported this to the dealership when it started doing this about 3 weeks after getting it. I purchased it on January 24, 2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484929September 17, 2022
ENGINE, STRUCTURE:BODY, WHEELS
I am writing this to inform you of (4) safety issues in just the past year. Last August while driving in Massachusetts (I live in PA) I heard a strange noise. After pulling off the busy highway I found the bottom of my car dragging on the road. I had to find a place that sold duct tape as a temporary fix. Next problem was swollen lug nuts (never heard of such a thing). While getting new tires I had spent money for new lug nuts. The next problem again, the bottom of the car was falling off and dragging on the road. Most recently, two weeks ago while driving down the highway in West Virginia the car stated shaking and the engine light stated flashing. After being towed to Greenbrier Ford in Lewisburg, WV the dealer informed me the engine had a catastrophic failure. This is the second engine failure. Every time I get in this vehicle I feel unsafe because I never know what is going to happen next.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484560September 15, 2022
ENGINE
Coolant leaked into engine cylinder and locked the engine. This is a known defect from TSB 22-2229. Only fix is replacement of engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484597September 15, 2022
ENGINE
On July 1, 2022 we were turning left onto another street and the car started hesitating and the dash indicator said "stop vehicle, severe/extreme engine heat, do not drive". The Police came right away and we were blocking traffic, they told us we had to move it out of the driving lane and they couldn't push us with their cruiser. Other cars trying to pass were honking and had to move in the other travel lane to get around us. We are lucky we were not hit by another motorist, it was rush hour. We had no prior incidents or warnings. We had to keep trying to complete the turn and it would jerk forward a little, it took at least 20 times of putting it in park, starting engine and put it in drive to jerk along the road to a safe lot that was about 20 yards away. We had to get a AAA Tow Truck to take us to our place nearby since the Ford Dealership was closed for the 4th of July Holiday weekend. On July 5th we got another Tow Truck to take us to the Dealership. The Estimate we received by phone on July 6 said the small block engine had to be replaced because the coolant had entered the engine and it ruined the motor. We only had about 45,000 miles on the odometer. The Estimate was $5,100 and we were several months past the warranty so we had to use up about half our savings. I called Ford Motor Co. and asked if there was any help available for the repairs, but they said there was none and there is no recall for this problem. I checked the Internet for this specific issue and there have been many people complaining of this happening and there are a few pending Law Suits trying to force Ford to recognize they have a Manufacturing failure with these vehicles that have the Eco-Boost feature. The final bill was $5,400 because they also discovered the Water Pump had damage too and had to be replaced. It took 49 days until the vehicle was completed. We had to rent a car for 2 weeks, then got a loaner from Ford shop. The repair only has a 3 Yr Warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484478September 14, 2022
ENGINE
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the temperature gauge fluctuated. The vehicle was taken to the dealer where it was diagnosed that coolant had leaked into the engine cylinders and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The manufacturer advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484502September 14, 2022
ENGINE
The engine over heated on interstate 1-94 while I was going 70 miles per hour and I had to pull off the side of the road. The engine coolant leaked into my pistons and caused this issue. It is ridiculous that ford knows this is an issue and isn’t forced to recall and fix it. It is an extremely dangerous issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484187September 13, 2022
POWER TRAIN
The contact owns a 2017 Ford Escape. The contact stated that while driving at various speeds, the vehicle randomly shifted into unintended gear. The transmission fault warning light was illuminated. The contact received notification of NHTSA Campaign Number 22V413000 (Power Train). The vehicle was taken to the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 85,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483279September 7, 2022
WHEELS:LUGS/NUTS/BOLTS/STUDS
The contact owns a 2017 Ford Escape. The contact stated while the tires were being replaced, she was informed that the lug nuts were swollen and needed to be replaced. The lug nuts were replaced. The dealer was not made aware of the failure. The manufacturer was made aware of the failure and a case was filed. The approximate failure mileage was 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483090September 6, 2022
POWER TRAIN
The contact owns a 2017 Ford Escape. The contact referenced NHTSA Campaign Number 22V413000 (Power Train). The contact stated that while driving, the transmission inadvertently slipped out of gear. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The mechanic retrieved fault code: sensor two (oxygen sensor). Additionally, the vehicle was taken to the dealer where it was diagnosed that the transmission and torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482898September 5, 2022
UNKNOWN OR OTHER
Vehicle warning indicated to restart car. Pulled over and car did not restart. Dealership indicated that the power steering belt broke the crank sensor on the motor and if the sensor was broke it would not start. They stated that they wouldn’t look for any other issues if it was the sensor that was out and that was the reason for the car not starting so they would not look further. Diagnostics was run but they only pinpointed the initial Pcode failure and worked on that specific issue. There was an open recall on the vehicle at the time the vehicle was in the shop but that was overlooked. The vehicle failed to operate properly the day AFTER I picked up the vehicle. The vehicle was driven for 5hrs, next morning the vehicle was going 25mph when the transmission became faulty. Vehicle would not accelerate past 20mph in any position. Had to tow it to another service location. Looking up vehicle history, it appears that Ford Motor company is aware that this year/model vehicle has this same issue but have been unwilling to issue a Recall or Service notice to fix/alleviate the problem. This vehicle has apx 89,000 miles and it is currently unusable. Many forums indicate they have had the SAME issue but never received any help from ford although it is a known issue. Dealership reported transmission related codes talking about ratio is incorrect. Not electrical but commanding the gears and causing a slip. Codes observed: Pcode: P0731 P0733 P0734 P0735 Transmission will require replacement as the vehicle will stop moving completely yet the dealership claims that the recall is only for the transmission shift at park and is unrelated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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