Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11490385October 22, 2022
STRUCTURE:BODY
After buying the truck I noticed over time the body paint was coming off. When I first got it I noticed a few areas where it looked like there was no clear coat applied. About a month after I noticed there actually was no clear coat applied in certain places (mostly around all the windows). When I spoke to numerous dealers they stated they have seen this a lot lately with Ford giving no explanation. The other issue I have is the doors and lift gate don’t seal properly. I can hear the air whooshing around from everywhere and it even allowed flies into my truck who then decided to mate and it took me two weeks to get them all out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490338October 21, 2022
ENGINE
It was "explained" to me by the extended warranty company that there is a cracked cam or gear head of some sort that was due to a casting issue during manufacturing. As such, the extended warranty sold to me by the dealer for my 2017 Ford Escape certified vehicle, is all but useless because the company is denying the claim, because it is a manufacturer's defect. I called Ford with the reference number as the dealer had spoken with them and advised the dealer to advise me to contact them for detail. It didn't help. Ford said they won't cover it because the vehicle is 5K outside of the their original warranty and only if it becomes a recall issue before I get rid of the vehicle, will they cover it. The dealer told me to contact you for assistance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490121October 20, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle started to lose coolant. The contact checked and added additional coolant to the reservoir. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the engine needed to be replaced. The parts were backordered, and the vehicle was not repaired. The vehicle was taken to an independent mechanic who referred the contact to the dealer. The manufacturer was contacted and stated that assistance would be provided for the repair. The approximate failure mileage was 50,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490127October 20, 2022
ENGINE
Sometime in August 2022 I began noticing smoke coming out from under the vehicle each time we started it. When the problem persisted, we took the vehicle to our Ford Dealership. A service representative said coolant was leaking into the turbocharger. He did not specifically say the car was unsafe to drive but I believe driving it would risk a fire. Repairs require a new turbocharger assembly, an oil feed pipe, a drain tube assembly, and an oil filter assembly and gasket, antifreeze, exhaust manifold gasket and and some other gaskets and fasteners. The turbocharger assembly has been on back order for more than two months since we took our vehicle in, so we have not had the use of it for that time. The service rep. said the back order is nationwide. On the internet I found that a California law firm has filed a class action lawsuit against Ford over what sounds like the same problem. I'm reporting my incident because I believe this may involve a problem with the design or assembly process on this model. BTW, attached documents show my wife Jean as the customer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490038October 19, 2022
ENGINE
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the cylinder, coil, and head gasket needed to be replaced. The vehicle was repaired however, the failure recurred two years later. The contact then stated that while driving at various speeds or while idled, he noticed white smoke coming from the exhaust pipe and the engine hesitated. The check engine warning light remained illuminated. The vehicle was taken back to the dealer where the contact was informed that the failure was internal, and the engine needed to be disassembled to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489824October 18, 2022
ENGINE
My 2017 Ford Escape was starting up rough and the check engine light was on, so I took it to a repair shop (Gere Auto Repair LLC in Snoqualmie, WA). They said there was a serious problem with the engine - there was a breach between cylinder 2 & cooling system, combustion gases were getting into cooling, there was a cylinder 2 misfire, the engine failed a block test, and there could've been a cracked cylinder head. I then took the car to a Ford dealership (Evergreen Ford in Issaquah, WA) and they said that they see this engine issue often with Ford Escapes - there's a defect in engine construction. There were slits in the engine that was causing coolant intrusion into the cylinders, causing fairly severe engine damage. Since this is clearly a systematic defect in Ford Escape engines, I'm not sure why there isn't a recall out for this issue already. This is a serious and expensive issue to repair - not to mention that driving with a damaged engine is dangerous. I ultimately spent $9,679 to get the engine replaced. Ford replaced it with a new re-designed engine without slits. The fact that they've re-designed their engine specifically to address the issue I ran into tells me that Ford knows this a problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489581October 17, 2022
ENGINE, FUEL SYSTEM, GASOLINE, POWER TRAIN
The contact owns a 2017 Ford Escape. The contact stated upon refilling the gas tank at the gas station and attempting to drive, he shifted from park (P) to drive (D), however, the vehicle failed to move. The check engine warning light was illuminated. The contact was able to drive the vehicle after turning off and restarting the vehicle several times. The check engine warning light was illuminated. The contact stated that the failure had been reoccurring after refilling the gas tank. The vehicle was taken to an unknown dealer who provided an unknown diagnostic. The vehicle was not repaired. The contact received a recall notification of NHTSA Campaign Number: 22V413000 (Power Train), which he associated with the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time to complete the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489679October 17, 2022
POWER TRAIN
Stranded off highway exit. Car jerked and revved then barely could go 10 mph. Car went from a slow winding sound to a quick and hard jerking. New Torque converter needed at 64K miles. However, torque converter requires significant transmission work in addition. Ford Dealership said part was back ordered with a 1 year wait at a cost of $4500. Other transmission repairman in area quoted me $6,000 and said he had another Escape with the same problem the week before I called. When I began looking for a replacement car, several dealerships refused to even accept the car as a trade in stating that this was a known problem with Ford cars .I looked at replacement cars at County Ford in Graham, NC where I had purchased it 2 years previously, however, I felt the sales team was overly aggressive and not empathetic at having sold me a car 2 years previous that was now unrepairable at their dealership. Awful, awful experience. I thought I had invested a lot of money in a dependable car. No car should need a new transmission 4,000 miles out of warranty. The experience has been an absolute nightmare.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488920October 12, 2022
POWER TRAIN
The contact owns a 2017 Ford Escape. The contact stated while driving and shifting into gears, the vehicle was jerking and surging. The contact also stated that the RPMs revved up; however, the vehicle decelerated independently. Additionally, the contact stated that while driving from a complete stop at the red light, the vehicle would hesitate to respond, and would surge while shifting into the intended gear. The vehicle was taken to the dealer for recall repair of NHTSA Campaign Number: 22V413000 (Power Train). However, in the process of completing the recall repair, the dealer informed the contact that the transmission had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488952October 12, 2022
POWER TRAIN
The contact owns a 2017 Ford Escape. The contact stated while at a complete stop at the traffic light, the vehicle stalled while utilizing the auto Start/Stop feature. The message "Shift To Park And Restart The Engine" was displayed. The contact was able to shift into neutral (N) or drive (D). An unknown dealer was notified of the failure but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488490October 8, 2022
POWER TRAIN, UNKNOWN OR OTHER
The vehicle check engine light has lit up on multiple occasions. We have had diagnoses that say "it's fine" from Ford, but we are concerned that it's not "fine" because of a code that indicates a problem with a cylinder misfire. This is a known mechanical defect in the year/make/model. However, Ford claims that our vehicle is not in the VIN range. My teenager drives this vehicle and we are now anxious about the reliability of the car. We paid over blue book value for the vehicle. We have spent hundreds of dollars on diagnosis with independent mechanics.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488499October 8, 2022
WHEELS
Tires could not be rotated during service at a Ford Dealer because one or more lug nuts were swollen due to corrosion. Had to replace all 20 lug nuts at an additional cost of $136.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488367October 7, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2017 Ford Escape. The contact stated after refueling the vehicle, she was unable to start the vehicle. The contact stated that the check engine warning light was illuminated. The contact stated she had to leave the vehicle running while refueling to not experience the failure. The contact took the vehicle to the local dealer, where it was diagnosed with needing the purge valve replaced. The vehicle was not repaired because the parts were not available. The contact continued to experience the failure. The manufacturer had been informed of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488202October 6, 2022
POWER TRAIN
The contact owns a 2017 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train). The contact had experienced a failure while stopped at a traffic sign. The contact stated that the vehicle rolled forward at approximately 2 MPH and lightly crashed into a vehicle in front of him. There was no damage or injuries. The contact was aware of NHTSA Campaign Number: 22V413000 (Power Train), however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had experienced a failure. The failure mileage was approximately 60,000. Parts distribution disconnect.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11487794October 4, 2022
POWER TRAIN
The contact owns a 2017 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The dealer had been notified about the recall and confirmed that parts were not yet available. After receiving the notice, the contact stated that an abnormal clunking sound was coming from the vehicle with the check engine warning light illuminated. The contact stated while driving 40 MPH, the clunking sound returned as the vehicle lost power without warning. The contact managed to coast the vehicle off to the side of the road after nearly being struck by several vehicles. Due to the failure, the vehicle was towed to an independent mechanic where it remained. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 150,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487811October 4, 2022
ENGINE, POWER TRAIN
Engine blown due to coolant intrusion. Vehicle has 61,000 miles on it and Ford will not do anything to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487511October 2, 2022
ENGINE
My son's 2017 Escape just died on his trip from Idaho back home to Florida. He just had his oil changed and a complete tune up, including new spark plugs. He got an engine overheating alarm and was able to get coolant into the reservoir, which was empty at this time. Had to keep adding the coolant until he was able to stop at a friend's house in Wisconsin. The car would not start this morning. A friend of the family, who is a mechanic, told him he needs to have the head or entire egine replaced because coolant was leaking into the cylinders. We know now, this problem has been known by Ford since 2010.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486918September 28, 2022
POWER TRAIN
The contact owns a 2017 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that after parking and exiting the vehicle; upon return to the vehicle, the contact noticed that the vehicle had rolled away into the middle of the parking lot. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 29,940. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486958September 28, 2022
UNKNOWN OR OTHER
Was driving and tax went up to 4 and only going 30 mph. It said on the dashboard about transmission I have also had an ongoing problem since I got the vehicle new with the part in the gas tank that has a vacuum seal or something. I have had the part replaced and it still continues to have problems. It will stop and say that manual restart required. It makes an extremely loud noise when it does this. Also after filling up with gasoline it is very hesitant to start and takes 4-5 minutes to get it started.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486753September 27, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that the engine misfired while driving at various speeds with the check engine warning light flashing on the instrument panel. The contact also noticed that the coolant was being consumed at an excessive rate. The vehicle was taken to an independent mechanic who discovered that coolant was leaking into cylinder #3. The contact was informed that the engine short block needed to be replaced. The dealer and the manufacturer were informed of the failure and informed the contact that the vehicle was not under recall. The vehicle was not repaired. The failure mileage was approximately 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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