Ford Ecosport Complaints (2020)

402 consumer complaints on file.

#11533424July 20, 2023
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
Car is incessantly jumping/jerking when switch gears. The symptom is so bad it is comparable to hitting a speed bump without slowing down. Sometimes it jumps forward and seems as though you can't stop it. It happens when backing out of the driveway, putting the car in drive from reverse, putting the car in drive from park, putting the car in reverse from park, accelerating after stopping at a stop sign or a light, and more. Dealership the vehicle was purchased from has tried to fix the problem approximately 5 times. Car was at the dealership from July '22 to October '22 and problem still was not fixed. Another Ford certified dealer tried to fix it with no success.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524523May 30, 2023
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
I purchased the 2020 Ford Ecosport in July 2022 from bulter Ford in milledgville ga I have been having problems with the car barely pulling up a hill when driving and I can feel the car jerking while driving feeling like it's going to cut off in the road I have been to the bulter shop 5 times and nothing is working it is still doing the same thing they say they can't find anything wrong I have not had a good ride out of the 8 month I have had the car I need help
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522034May 15, 2023
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:MANIFOLD PRESSURE (MAP) SENSOR
The contact owns a 2020 Ford Ecosport. The contact stated that while driving at an undisclosed speed, the vehicle hesitated while accelerating. The vehicle was taken to the dealer, where the MAP (Manifold Absolute Pressure) sensor was cleaned and the air filter was replaced; however, the failure recurred. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 21,550.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518869April 25, 2023
ENGINE, FUEL/PROPULSION SYSTEM
While driving my 2020 Ford Ecosport it spontaneously caught fire and exploded on Sunday, May 29th. •I purchased my 2020 Ford Ecosport from Ford or Helfman Ford in Stafford Texas on Monday, May 25th, 2020. I immediately had problems with the vehicle and have taken the vehicle in multiple times for overheating issues and the check engine light coming on. •May 25th, 2020 – overheating and coolant light came on. Vehicle taken to Planet Ford in Dallas May 28, 2020. Vehicle repaired and picked up from Planet Ford on May 29th, 2020. •May 30th, 2020 - check engine light came back on. Vehicle taken back to Planet Ford in Dallas June 2, 2020 and I picked it up. Vehicle repaired and picked and I picked June 5, 2020. •April 2nd, 2021, I took it the vehicle to Helfman Ford for routine maintenance and the continuous check engine light problem. I received the car back the same day with paperwork stating that they could not re-create the problem. •August 4th 2021, I took it back to Helfman Ford, vehicle was running very rough and was extremely loud. On 10/06/2020 the vehicle was returned after extensive repairs were done to exhaust and engine under warranty (see repair invoice). •My check engine light and coolant light continued to come on sporadically producing the same error messages in the Ford app for my car. •On May 7, 2022 My check engine light come back on and I received an error message that I had never seen prior but as soon as I stopped the message went away •On May 17, 2022 I took the car in one final time too Planet Ford Dallas. They replaced the coolant sensor but were not able to replicate the error and I was told since they could not produce the error, •On May 29, 2022 at 2:08 while driving the check engine came on, and I lost all engine power. Smoke started coming from the engine area and within seconds from exiting the vehicle the engine was on fire and the car exploded.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11518755April 24, 2023
POWER TRAIN
Oil pump belt broke at 72000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510755March 8, 2023
ENGINE, POWER TRAIN
Was leaving work and suddenly the oil pressure light came on and the engine started making a terrible noise. I pulled over and had the car towed to the Ford dealership. The dealership inspected it and said that the oil pump belt "shredded" and the sudden loss of oil pressure, along with the debris from the oil pump belt, completely ruined both the motor and the turbo requiring full replacement of both at a cost of $6500. Car was purchased new less than 2 1/2 years before but Ford will not pay for the repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510238March 5, 2023
AIR BAGS
My wife was in an accident and the right hand side airbags failed to deploy and she was hit around 30mph and i know a airbag will deploy at that speed
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11509897March 2, 2023
AIR BAGS
The contact owns a 2020 Ford Ecosport. The contact stated the air bag warning light was illuminated. The contact called the local dealer who informed the contact that the vehicle needed to be diagnosed. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact that the warranty had expired, and referred her to the NHTSA Hotline. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507965February 18, 2023
ENGINE
Car was leaking coolant, overheated, now has a head gasket problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506222February 8, 2023
ENGINE
My husband was driving home from work when he heard a boom. He had thought he hit something but didn’t feel or see anything. A few minutes later he saw smoke coming from the engine and thought maybe a hose had come off or something so he pulled into a parking lot. When he lifted the hood the car was on fire.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11497916December 18, 2022
SERVICE BRAKES
The Brake system emits a squeaking, moan/groan sound when backing up. The vehicle is available for inspection upon request. The concern was that any sound not usual to the operation of the vehicle is a warning of a potential problem. No warning lights appeared. This problem was inspected, confirmed/diagnosed at a Ford dealer in Huntington, WV. The problem was supposed to be remedied with the replacement of the rear braking system(pads, rotors. and slides). The vehicle had 19,736 miles on it but the dealer said it was not a warranty item and charged $600.00 for the repair. The problem was not corrected. The manufacturer was contacted. A Ford representative contacted the dealer and was convinced by the dealer that nothing could be done to remedy this condition. Hence it still poses a threat to the safety of the vehicle. I researched the issue via the internet and found a considerable number of postings relating the same problem from other 2018-2020 Ford Ecosport owners. The results of their efforts mirrored mine. A video of the problem (post repair) is available but not able to download in this format.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497226December 13, 2022
ENGINE
Driving on the interstate the low oil pressure light came on no check engine lights or anything . The oil pump is belt driven aka wet belt and the rubber teeth come off stopping up the oil pump and causing it not to work properly . With the rubber pieces going into the motor the rubber melts causing issues with the pistons and engine block. The Ford dealership recommends not replacing just the oil pump because of all the other issues the rubber belt causes because it melts inside the engine . So I am left with no choice but to replace the engine at a cost of 5,000.00. Why there hasn't been a recall is questionable . I am in the process of getting said motor replaced but does that mean every 2 years it will have same issues ?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487764October 3, 2022
UNKNOWN OR OTHER
Hill start failure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484202September 13, 2022
AIR BAGS
I rear ended a car got a concussion because my airbags did not deploy
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11474316July 17, 2022
STEERING, SUSPENSION, STRUCTURE:BODY
Suspension will start going up and down not safe while driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474317July 17, 2022
TIRES
205/50/17 Tires were cut with knife
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435086October 1, 2021
AIR BAGS
The contact owns a 2020 Ford Ecosport. The contact stated that while stopped and attempting to make a left turn, another vehicle ran a red light and T-boned his vehicle. Due to the impact, his vehicle slammed into a guardrail on a bridge, nearly knocking the vehicle over the bridge. The contact stated that all curtain side airbags were deployed; however, his driver and passenger side airbags did not deploy. The contact stated that he was trapped in the vehicle and had to wait for authorities to assist him out of the vehicle. The contact was rushed to the hospital but decided to leave after a long wait in the emergency room. The contact stated that he did have soreness to his right shoulder and right arm. A police report was filed (210066310). The whereabouts of the other driver were unknown. The vehicle was towed to an independent body shop where it remained in their possession after the contact was given an estimate for repair. Upon investigation, the contact linked his failure to NHTSA Campaign Number: 20V791000(Air Bags). The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 20,310.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11430508August 25, 2021
POWER TRAIN
The contact owns a 2020 Ford Ecosport. The contact stated that while the gear shifter was in park, the contact exited the vehicle to retrieve an item and without warning, the vehicle started rolling backwards. The contact ran and entered the vehicle and slammed on the brake pedal to stop the vehicle. The vehicle was not diagnosed nor repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 17,904.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422491June 27, 2021
UNKNOWN OR OTHER
Car was parked in the driveway and back windshield shattered out of no where. We were outside when we heard the explosion as it happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413284April 21, 2021
UNKNOWN OR OTHER
FOR SOME REASON SCREEN ON MY ENTERTAINMENT CENTER ON ECOSPORT GOES BLACK. SO FAR I HAD TWO SOFTWARE UPDATES AND ONE SCREEN REPLACEMENT BUT THE PROBLEM STILL APPEARS. I AM SO PISSED OFF WITH THIS THAT MY DEALER IS NOT ABLE TO FIX THIS PROBLEM. FOR SOME REASON SCREEN ON MY ENTERTAINMENT CENTER ON ECOSPORT GOES BLACK. SO FAR I HAVE HAD TWO SOFTWARE UPDATES AND ONE SCREEN REPLACEMENT BUT THE PROBLEM STILL APPEARS. I AM SO PISSED OFF WITH THIS THAT MY DEALER IS NOT ABLE TO FIX THIS PROBLEM ALWAYS THIS PROBLEM APPEARS WHEN I TURN THE GEAR FROM PARKING TO DRIVE OR DRIVE TO PARKING OBVIOUSLY WHEN I SWITCHED THE GEARS, NEVER WHEN I DRIVING SO FAR ON 1/7/21, 1/20/21, 2/12/21, 4/15/21
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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