Ford C-Max Complaints (2013)

237 consumer complaints on file.

#11330917June 25, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE OUTSIDE DRIVERS SIDE TAIL LIGHT ASSEMBLY IS GETTING SO HOT THE PLASTIC IS MELTING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330589June 24, 2020
ENGINE
TL* THE CONTACT OWNS A 2013 FORD C-MAX THE CONTACT STATED THAT AFTER HER HUSBAND DROVE THE VEHICLE FOR AN HOUR, THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE CONTACT WAS THEN INFORMED THAT AN UNKNOWN MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO CROWN FORD (247 SUNRISE HWY, LYNBROOK, NY 11563, (516) 825-8300) TO BE DIAGNOSED. THE MECHANIC CONFIRMED THAT AN UNKNOWN MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 17,000. *BF CONSUMER STATED RECALL WAS EXPIRED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328663June 13, 2020
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES
THE DRIVER'S REAR DOOR LOCK DOES NOT CLOSE THE DOOR. THE CAR WAS RETURNED TO THE SERVICE ON A PREVIOUS CALL RELATED TO LOCKS. THE WORK WAS REPORTEDLY DONE. AFTER OBSERVING THE WEAR OF THE LOCK ELEMENTS, IT LOOKS LIKE THEY ARE ORIGINAL LOCKS. MAYBE THE DEALER CHARGED THE CAR MANUFACTURER FOR THE REPAIR AND NEVER REPLACED THE LOCKS WITH THE CORRECT ONES. I AM AFRAID TO USE THE CAR WHEN THE BACK DOOR DOES NOT CLOSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328587June 12, 2020
POWER TRAIN
MY VEHICLE IS HAVING A TRANSMISSION ISSUE AND IS A KNOWN RECALL THAT THE DEALERSHIP IS SAYING IS NOT A RECALL ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328485June 12, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT STATED THAT THERE WAS TRANSMISSION FLUID LEAKING UNDERNEATH THE VEHICLE. THE VEHICLE WAS TAKEN TO TITUS WILL FORD (3606 S. SPRAGUE AVE, TACOMA, WA 98409, (253) 475-4151) AND THE CONTACT WAS INFORMED THAT THE FAILURE WAS RELATED TO MANUFACTURER COMMUNICATIONS: TSB-14-0085 (POWER TRAIN). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000. *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328027June 9, 2020
ENGINE, VEHICLE SPEED CONTROL
WHILE DRIVING, THE CAR STALLED AND DISPLAYED A MESSAGE THAT SAID TO SLOW DOWN AND PULL OVER SAFELY. THE DRIVER WAS NOT ABLE TO ACCELERATE. THERE WERE NO OTHER WARNING SIGNS PRIOR. THIS WAS PARTICULARLY DANGEROUS BECAUSE IT OCCURRED WHILE DRIVING ON A HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327736June 8, 2020
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT STATED THE VEHICLE FAILED TO START-UP AFTER SEVERAL ATTEMPTS. TRI FORD INC LOCATED AT 12610 IL-143, HIGHLAND, IL 62249, (618) 654-2122) WAS CONTACTED BY PHONE AND INFORMED OF THE FAILURE. THE CONTACT STATED THAT THE BATTERY WAS DRAINED. THE FAILURE WAS CAUSED BY THE RADIO REMAINING ON AND THE DOOR LOCKS ACTUATING INDEPENDENTLY AFTER THE VEHICLE WAS TURNED OFF AND PARKED. THE CONTACT FOUND INFORMATION ONLINE, WHICH STATED THAT REPLACING THE RADIO FUSE WOULD FIX THE ISSUE. THE CONTACT REPLACED THE FUSE HOWEVER, THE FAILURE RECURRED. THE CONTACT RECHARGED THE BATTERY HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327859June 8, 2020
STEERING
TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT STATED AT START-UP, THE STEERING CEASED WITH THE POWER STEERING ASSIST FAILURE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED HONOLULU FORD LOCATED AT 1370 N KING ST, HONOLULU, HI 96817, (808) 824-3981 AND THE CONTACT WAS INFORMED THAT THE POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS THEN TOWED TO AN INDEPENDENT MECHANIC WHERE THE POWER STEERING WAS REPLACED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 177,000. *BF CONSUMER STATED MANUFACTURER IS AWARE OF FAULTY POWER STEERING IN THEIR ENTIRE PRODUCT LINE BUT HAS NOT ISSUED A RECALL.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327668June 7, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, UNKNOWN OR OTHER
VERY LOUD POPPING INITIALLY. DEAFENING POPS THAT SOUND LIKE YOUR WINDSHIELD WAS HIT WITH A HIGH VELOCITY OBJECT. AT FIRST YOU CANT TELL WHERE THE SOUND IS COMING FROM. IT DOES RESEMBLE THE SOUND OF A SPEAKER BLOWING. IT DOES NOT ALWAYS OCCUR WHEN THE RADIO OR BLUETOOTH AUDIO IS BEING USED. IN THE BEGINNING AFTER IT POPS THE BLUE TOOTH WILL NOT WORK FOR A FEW MINUTES TO A FEW DAYS. THE SOUNDS ARE TERRIFYING AND DISTRACTING. I BELIEVE IT DOES PLACE ONE IN AN UNSAFE PREDICAMENT. YOU ARE NOT SURE IF YOU HIT SOMETHING OR SOMETHING HAS STRUCK YOU. YOU FEEL LIKE YOUR WINDSHIELD IS BROKEN. ON OTHER OCCASION IT IS CLEAR THAT THE SPEAKERS ARE CRACKING AND AGAIN IT VERY LOUD AND DANGEROUSLY DISTRACTING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327210June 4, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE FAILED TO ACCELERATE OVER 30 MPH WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. IN ADDITION, THERE WAS A GRINDING NOISE. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC CAME AND THE CONTACT WAS INFORMED THAT THE BEARING IN THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CONTACTED WINNER FORD AT 250 HADDONFIELD-BERLIN RD, CHERRY HILL, NJ 08034 (856) 428-4000, AND INFORMED THE DEALER OF THE FAILURE. NO ASSISTANCE WAS PROVIDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 143,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324890May 17, 2020
STEERING
MY VEHICLE HAS APPROXIMATELY 105,000 MILES ON IT. I GOT IN MY VEHICLE TO LEAVE AND A RED MESSAGE APPEARED SAYING, "SERVICE POWER STEERING SYSTEM". THE STEERING WHEEL BECAME VERY HARD TO TURN LEFT OR RIGHT. IN FACT, I WASN'T ABLE TO TURN IT AT ALL. I SHUT OFF THE CAR AND THEN RESTARTED IT. IT APPEARED TO BE WORKING AGAIN AND I DROVE IT FOR AN HOUR WITHOUT ANY ISSUE. WHEN I RETURNED HOME I LOOKED ON A FEW FORUMS AND THIS IS A VERY COMMON PROBLEM IN THE CMAX AND OTHER FORD EPAS SYSTEMS. A LOT OF PEOPLE IN THE FORUMS SAY IT HAPPENED IN THE MIDDLE OF THEM DRIVING. APPARENTLY THIS IS A KNOWN ISSUE FOR FORD. BECAUSE OF WHAT I READ, I AM SCARED TO CONTINUE DRIVING, BUT NEED THE VEHICLE TO GET OT WORK. I WANT TO GET IT FIXED, BUT DO NOT HAVE THE APPROXIMATELY $2000 IT COSTS TO DO SO. I DO NOT WANT TO RISK MY LIFE OR THE LIVES OF OTHERS. FORD, IF THIS IS HAPPENING IN THIS MODEL AND IN SIMILAR MODELS, AND YOU KNOW ABOUT IT, WILL YOU PLEASE COVER THE COST?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320730April 10, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
BOUGHT THE CAR IN MAY 2017. NO PROBLEMS UNTIL OCTOBER 2019 CAR DIDN'T CRANK EVERYTHING DEAD. TOOK IT TO ONE DEALER AND THEY LAUGHED AT ME. THEY REPLACED THE 12V STILL DIDN'T RUN. HAD IT TOWED TO RIVERSIDE FORD OCTOBER 2019. THEY WORKED ON IT DIDN'T GET THE CAR BACK UNTIL DEC 13, 2109. PAID THE BILL IN FULL. AND DROVE THE CAR HOME. TWO WEEKS AGO. DEAD AGAIN. MY CAR IS SITTING IN MY YARD BECAUSE I CAN'T AFFORD TO TAKE IT BACK TO RIVERSIDE FORD OR ANY OTHER DEALER TO BE FIXED. WHAT CAN I DO NOW?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320358April 6, 2020
UNKNOWN OR OTHER
WHY DOES THE 2013 CMAX ENERGI NOT HAVE A TRUNK SAFETY PULL? WHEN BATTERY DIES YOU CANNOT OPEN THE TRUNK TO GET TO THE BATTERY IN THE TRUNK. THIS IS A SERIOUS SAFETY ISSUE THAT HAS STRANDED MY CAR IN PARKING LOT AT NIGHT AND NOW IN MY GARAGE. I CANNOT PUT MY CAR IN NEUTRAL, BECAUSE THE CMAX DOES NOT ALLOW YOU TO CHANGE TO NEUTRAL WHEN THE BATTERY IS DEAD. STRANDED CAR OWNER. NEEDED TO GET GROCERIES FOR MY PARENTS, SO THIS IS THE LAST STRAW. UNDER A STAY AT HOME ORDER, SO DO NOT WANT TO CALL TOW TRUCK, CANNOT TOW OUT ANYWAYS SINCE CANNOT GET IT IN NEUTRAL. I HAVE REPLACED MY BATTERY SEVERAL TIMES, THIS SHOULDN'T BE HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319871March 31, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE HESITATED AND STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE SHUDDERED INTERMITTENTLY AFTER SHIFTING FROM FIRST GEAR WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311854February 27, 2020
UNKNOWN OR OTHER
THE LIFTGATE AND LATCH SHOULD HAVE BEEN ON THE RECALL LIST AND/OR LISTED ON THE EXTENDED WARRANTY BUT IS NOT CURRENTLY ON THE LISTS. FORD CORPORATE REFUSED TO REPAIR THE VEHICLE AT THEIR EXPENSE AND STILL HAS NOT REIMBURSED ME FOR THE EXPENSE. THE LIFTGATE OPENED UNEXPECTEDLY AND WITHOUT WARNING ON A FEW OCCASIONS: 1. THE LIFTGATE OPENED WHILE I WAS DRIVING ON THE FREEWAY AT 45 MILES PER HOUR. 2. THE LIFTGATE OPENED WHILE I WAS DRIVING ON THE STREET AT 25 MILES PER HOUR. 3. THE LIFTGATE OPENED ON DECEMBER 17, 2019 WHILE I WAS BACKING OUT OF A PARKING SPACE IN A PARKING GARAGE AND HIT THE STRUCTURE OF THE PARKING GARAGE, CAUSING DAMAGE TO THE LIFTGATE. ON FRIDAY JANUARY 24, 2020 THE LIFTGATE AJAR WARNING SIGNAL APPEARED ON THE CONSOLE INSIDE THE VEHICLE. WHEN I CHECKED THE LIFTGATE IT WAS NOT OPEN OR SLIGHTLY AJAR. THIS IS ALL HAZARDOUS AND SHOULD BE CONSIDERED A SAFETY ISSUE THAT NEEDS TO BE CORRECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310188February 19, 2020
UNKNOWN OR OTHER
THE 120 VOLT CONNIVENCE CHARGE CORG PROVIDED WITH THE VEHICLE MAY OVERHEAT. FORD MOTOR COMPANY WILL MODIFY OR REPLACE THE WITH A NEW CHARGE CORD THAT HELPS PREVENT THE OVERHEATING AND A POSSIBLE FIRE. ALMOST 2 YEARS AFTER THIS RECALL FORD HAS NOT NOTIFIED ME OF A REPAIR. THE LOCAL DEALERSHIP DOES NOT AKNOWLEDGE THEIE INVOLVEMENT IN THIS RECALL AND FEINS IGNORANCE AND NO WILLINGNESS TO FIND OUT ANY RESULATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309112February 14, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS 2013 FORD C-MAX HYBRID. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED AND THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO SOUTHWEST FORD LOCATED AT 3000 FORT WORTH, WEATHERFORD, TX 76087) AND WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT AN UNKNOWN MODULE NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE FAILURE OCCURRED FOUR TIMES AND WAS TAKEN TO THE SAME DEALER. THE TECHNICIAN WAS UNABLE TO RETRIEVE A FAULT CODE. THE BATTERY WAS REPLACED AS A COURTESY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN CUSTOMER SATISFACTION PROGRAM 15B04 AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306571February 2, 2020
STEERING
WHILE VEHICLE MOVING AT ~15MILES PER HOUR IN A LEFT TURN AT A T INTERSECTION POWER STEERING TURNED VIOLENTLY THE STEERING WHEEL TO THE RIGHT, WITHOUT A POSSIBILITY FOR ME TO KEEP IT IN MY BOTH HANDS. ROTATION RATE OF THE STEERING WHEEL WAS VERY RAPID AND REQUIRED IMMEDIATE AND HEAVY BRAKING SO AS NOT TO HIT PARKED VEHICLE ON THE OUTSIDE OF THE TURN. MY WIFE DESCRIBED TWO OTHER INSTANCE WHEN IT HAPPENED TO HER IN HER WORK PARKING LOT WHERE SHE LOST CONTROL OF THE STEERING WHEEL AND HAD TO IMMEDIATELY SLAM THE BRAKES TO PREVENT THE CAR FROM HITTING ANOTHER VEHICLE. THIS HAPPENED TO HER WHILE TURNING TO THE RIGHT. THIS ISSUE IS NEW. WE HAD THE GEAR BOX CHANGED AT 75,000 MILES AND THE 3 INSTANCES HAVE HAPPENED SINCE THEN. WE ARE BRINGING THE CAR BACK TO THE DEALERSHIP FOR REPAIR HOPING THEY CAN FIX THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306371January 31, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 FORD C-MAX ENERGI. THE CONTACT STATED WHILE DRIVING AT 10 MPH AND MAKING A TURN, WATER CAME IN CONTACT WITH THE BATTERY. THE VEHICLE STOPPED AFTER THE BATTERY WAS SATURATED. THE VEHICLE WAS TAKEN TO ROSWELL FORD (821 N MAIN ST, ROSWELL, NM 88201: (888 881-7087)) WHERE IT WAS CONFIRMED THAT EH BATTERY NEEDED REPLACEMENT BUT THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 57,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301460January 23, 2020
ELECTRICAL SYSTEM
RADIO INTERMITTENTLY WOULD NOT TURN ON. THEN CAR WAS COMPLETELY DEAD AT HOME AND COULD NOT UNLOCK DOORS ETC. HAD TO CALL AAA TO HAVE TOWED TO DEALER. RECEIPT STATES 'IDS FAULT CODE B1D19:49 ACM CD INTERNAL ELECTRICAL FAILURE STAYS ON RANDOMLY CAUSING VOLTAGE DRAIN. REPLACE ACM AND PROGRAM, PERFORM COORDINATED HYBRID BATTERY MODULE PROGRAMMING OF PCM, ABS, SOBDM-C, AND DC/DC MODULE, SOFTWARE UPDATES TO ENHANCE DRIVING AND HYBRID BATTERY CHARGE'. MY HUSBAND WAS TOLD BY DEALER THIS IS COMMON WITH THIS CAR. PAID OVER $1500. ORIGINALLY WAS TOLD IT WOULD BE OVER $3000. A ' SECOND' DIAGNOSIS WAS COMPLETED AFTER MY HUSBAND COMPLAINED. THIS HAPPENED ALSO IN JAN OF 2019 CAR WAS ALSO TOWED TO DEALER BUT WE WERE TOLD NOTHING WAS FOUND TO BE DEFECTIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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