Ford C-Max Complaints (2013)

237 consumer complaints on file.

#11521038May 8, 2023
SUSPENSION
Description from Ford Dealer is in quotes, plus I added more details: "Rear sub-frame" (F1FZ5035D Cross Member) "broke in half" (due to rusting). "Unsafe to drive at this time." Good thing my wife questioned the new clunking sound that was emanating from the rear of the vehicle when going over bumps. We were able to proactively catch this before it resulted in an accident. I believe these parts should last much longer than 10 years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514772March 31, 2023
SUSPENSION, POWER TRAIN
The contact owns a 2013 Ford C-Max Energi. The contact stated while driving 30 MPH, there was a grinding sound coming from underneath the vehicle; followed by the vehicle shaking abnormally. There was no warning light illuminated. The vehicle was taken to the dealer and the dealer stated that the front axle and the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the manufacturer stated that there were no recalls for the failure and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513341March 23, 2023
STEERING
I went to change lanes and all of a sudden the steering became difficult. I thought the car had lost power, but it was only the steering. The sudden loss came as a surprise and did cause me to loose control momentarily during the lane change. Shortly thereafter a warning light came on indicating the power steering needed to be serviced. I was able to arrive at my destination safely, but power steering was completely out. Upon restarting the car the problem went away. Returning home later that evening the problem returned about 5 miles into my trip. I returned home and shortly after brought the car to the auto parts store to see if there was a code on their scan tool. No codes, but this time when the car was started the warning light came on immediately and power steering has quit working 100% of the time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511800March 14, 2023
POWER TRAIN
The contact owns a 2013 Ford C-Max Energi. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. The consumer stated after contacting NHTSA, the dealer was able to locate the parts and repair the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505555February 4, 2023
ELECTRICAL SYSTEM
Several times over the past 3 years, the 12 volt battery has been deeply drained while the car has been off/unused for ~3 days. (The problem has been described on your website: https://static.nhtsa.gov/odi/tsbs/2016/SB-10093862-2532.pdf.) This is a safety issue because there is a reasonable expectation of serviceability of a car, for emergencies or for returning to a safe place. Just as one depends on the reasonable reliability of devices like fire extinguishers, elevators, heart monitors, etc., so does one expect cars to be reasonably reliable. There is no advance warning that the battery will be drained.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499581December 30, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2013 Ford C-Max Energi. The contact stated that while driving 60 MPH, the transmission inadvertently downshifted. The vehicle was taken to the dealer, where it was determined that the rear bearings needed to be replaced. The dealer replaced the rear bearings; however, the failure recurred. The vehicle was then taken to Sheehy Ford Lincoln of Gaithersburg (901 N Frederick Ave, Gaithersburg, MD 20879) where it was diagnosed with transmission failure. The contact related the failure to Technical Service Bulletin: 14B07. The manufacturer was notified of the failure but provided no assistance since the vehicle was out of warranty. The failure mileage was approximately 350,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497421December 14, 2022
ENGINE AND ENGINE COOLING, VISIBILITY/WIPER, ELECTRICAL SYSTEM
The contact owns a 2013 Ford C-Max. The contact stated while driving approximately 70 MPH in the rain, the windshield wipers became inoperable, and the headlights inadvertently turned off. The contact stated that the horn would beep independently but failed to operate while depressed. Additionally, the heater and A/C unit became inoperable. The vehicle was taken to the local dealer where it was diagnosed and determined that the battery needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was taken to the local dealer where it was diagnosed and determined that the wiring harness needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle also failed to start. The contact had to jump start the vehicle on several occasions. The manufacturer was not contacted. The failure mileage was approximately 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495302November 29, 2022
UNKNOWN OR OTHER
My vehicle fails to properly turn off after it has been put into park. As a result, I believe the regular battery is being drained at an alarming rate. If my vehicle sits overnight 8-10 hours, it is very likely that the battery will be dead and the car doors will not open. At first I thought it was just a manufacturer error with the batteries, but once I had purchased three batteries in less than 6 months. At this point, It seems to be an electrical draw issue that I am uncertain how to resolve as these cars are barely 10 years old.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493088November 10, 2022
STEERING
The contact owns a 2013 Ford C-Max Energi. The contact stated while driving approximately 30 MPH, the steering wheel locked up. The contact stated that it was difficult to turn the steering wheel. The contact received help from her passenger to pull off the road. The contact stopped and turned off and restarted the vehicle and the power steering functionality returned. The contact stated no warning light was illuminated. The contact stated that the failure was intermittent. The contact stated that she had stopped driving the vehicle. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed nor repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493138November 10, 2022
STEERING
I started the car and could not move the steering wheel without great great effort. “Power steering failure” notice appeared on dashboard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492205November 4, 2022
UNKNOWN OR OTHER
I wanted to file a complaint about a recall notice. I received a notice that there was a safety recall on my car, the notice is dated July 2022. It states parts should be available by the fourth quarter of 2022 which is now. I just checked on the NHTSA website and it states there are parts available. I have yet to receive a notice to contact someone to get my car repaired. This recall involves the shifter. October 29th we were out running errands. I got back into my car, turned it on, and put it into drive and nothing happened when I put my foot on the gas. I tried reverse and the other drive positions and nothing. I had to turn my car off and then back on again and it finally went into drive. Since this recall involves the shifter, I am worried that my car might not shift into gear when I need it to. Am I able to just contact a ford dealership to get this repair done, or do I have to wait for the letter? Thank you for your help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491415October 29, 2022
STEERING
Steering warning light came on after driving away from home. Power Steering failed, no possible way to move steering wheel. Powered vehicle off. Next day, steering worked and took vehicle to Ford Dealer. Upon inspection by Dealer, the steering gear failed and needs to be replaced. Vehicle has less than 50,000 miles driven. In my opinion, this is a manufacturing issue that Ford needs to review and possibly recall. This could have been very serious had the failure occurred while I was driving the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491352October 28, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
What component or system failed or malfunctioned, and is it available for inspection upon request? I have a 2013 Ford C-Max SE that is having terrible white noise and static from the speakers. I see that this is common with the SYNC system and not limited to C-Max models How was your safety or the safety of others put at risk? I have not had a diagnostic run but I have seen so many listservs with the speaker issue. The car will be quiet and then blast static to the point of having to pull over to get the car over to get it to stop. It's so loud sometimes that it is hard to drive. Has the problem been reproduced or confirmed by a dealer or independent service center? I am taking the car in on November 10th for an inspection. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? I am taking the car in on November 10th for an inspection. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, this has gradually be increasing in severity over the last few months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489265October 14, 2022
POWER TRAIN
The contact owns a 2013 Ford C-Max Energi. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, a message appeared on the screen indicating an unknown fault. The contact stated that while driving, the check engine warning light intermittently illuminated. The vehicle was taken to an independent mechanic however, the mechanic declined to diagnose the vehicle and advised the contact to take the vehicle to a dealer. The vehicle was not diagnosed or repaired. The manufacturer was not notified. VIN tool confirms part not available. The failure mileage was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486343September 26, 2022
POWER TRAIN
The contact owns a 2013 Ford C-Max. The contact stated that while operating the vehicle, a loud whining noise was present coming from the engine compartment and the vehicle would not properly accelerate while depressing the accelerator pedal. The vehicle was taken to the local mechanic who diagnosed that the transmission was faulty and needed to be serviced. No additional information was available. The vehicle was not repaired. The local dealer was also notified of the failure. The manufacturer was not notified of the failure. The failure mileage was 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485402September 20, 2022
ENGINE
Vehicle engine light remain on forcing the vehicle to only operate in engine mode. Vehicle is a plug in hybrid vehicle and because of the engine light will not switch back to plug in or hybrid mode. Vehicle is available to inspection upon request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477476August 3, 2022
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
This Vehicle has given us numerous numerous issues and left us stranded it has been a safety issue for my family we recently had to have law enforcement involved to try to save us from where we got stranded due to the unreliability of this vehicle and after already having a transmission replacement and having the car right now in the shop for approaching one month and they still cannot find the issue There has been one problem after another forward keeps giving me the run around when I contact them directly and the dealership Is just giving me extremely generic responses and telling me that their staff is not available this week and that they have many other customers to have to worry about and that I basically can go rent a car if I have a problem with not having a vehicle, I do not want to continue to have to risk my life or the life of my wife or children because of the lack of ownership from the dealership and the manufacturer in this situation I keep losing out and being told to just wait and wait, please help! There is a current safety recall also, butbi feel like this entire vehicle is a safety concern at this point for my family and myself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476235July 27, 2022
POWER TRAIN
In addition to the recall gears of not staying in park the transmission also shifts to early or too late. And also a few years ago before the transmission recalls and problems came to surface one time I noticed car was accelerating all by itself with the foot off of the gas. Once foot was off break it was automatically driving. Once I pulled over stopped turned off the problem went away and hasn’t occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475789July 25, 2022
POWER TRAIN
The contact owns a 2013 Ford C-Max. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474681July 19, 2022
POWER TRAIN
The contact owns a 2013 Ford C-MAX. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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