Ford C-Max Complaints (2013)

237 consumer complaints on file.

#10904820September 8, 2016
HYBRID PROPULSION SYSTEM: INVERTER, EQUIPMENT:ELECTRICAL
THE FORD EV CHARGE CORD (FORD PART NO. FM58-10B706AC) THAT CAME WITH MY 2013 CMAX ENERGI DRAWS TOO MUCH CURRENT AND IS A FIRE HAZARD. I JUST FILED A VEHICLE COMPLAINT (NO. 10904811) WITH PHOTOGRAPHS OF THE MELTED CORD AND BURN MARKS ON MY OUTLETS, DESCRIBING THE HAZARD IN DETAIL. IT IS LIKELY THAT THIS CORD OR A SIMILARLY DESIGNED CORD IS USED WITH THE FORD FOCUS ENERGI AND FORD FUSION ENERGI SO THIS HAZARD SHOULD BE INVESTIGATED AS AN EQUIPMENT DEFECT AND NOT JUST A VEHICLE DEFECT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10899097August 29, 2016
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
WHILE DRIVING ON AN INTERSTATE AT NIGHT AT 70MPH THE CAR TURNED OFF ITS PROPULSION SYSTEM WITHOUT WARNING. A RED WARNING INDICATOR CAME ON STAYING STOP SAFELY NOW. MY WIFE WAS ABLE TO PULL TO THE SIDE OF THE INTERSTATE. SHE TURNED THE CAR OFF AND IT RESTARTED. THE NEXT DAY SHE DROVE IT TO THE SUPERMARKET. ON THE 2 MILE DRIVE HOME IT STOPPED MULTIPLE TIMES WHILE THE CAR WAS IN MOTION JUST LIKE IT HAD ON THE INTERSTATE. THIS SEEMS VERY SIMILAR TO THE PROBLEMS THAT LED TO A RECALL ON THE FORD FOCUS ELECTRIC, WHICH WAS MADE IN THE SAME PLANT AT THE SAME TIME IN 2013: HTTP://INSIDEEVS.COM/FORD-FOCUS-ELECTRIC-SHUTDOWN-PROBLEMS-WHILE-DRIVING-GET-OFFICIAL-AS-NHSTA-INVESTIGATES/.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899144August 29, 2016
STEERING
POWER STEERING FAILED WHILE DRIVING ON A 70MPH HIGHWAY. NO WARNING OR INDICATION. THE STEERING JUST CUT OUT. I WAS TRAVELLING WITH MY 2 YEAR OLD SON IN THE BACK WHEN I BASICALLY LOST ALL CONTROL OVER THE CAR. IT WAS NEAR IMPOSSIBLE TO NAVIGATE TO THE SIDE OF THE ROAD. I HAD TO STOP THE VEHICLE IN THE MIDDLE OF A BUSY HIGHWAY. A GENTLEMAN HAD TO STOP AND HELP ME GET THE CAR TO THE SHOULDER. THE CAR IS THREE YEARS OLD AND WE WERE TOLD THE POWER STEERING IS SHOT. WE WILL HAVE TO HAVE IT REPLACED AND IT WILL COST $1,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884517July 13, 2016
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE BATTERY WAS REPLACED, BUT THE FAILURE RECURRED THREE WEEKS LATER. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC; HOWEVER; THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870968May 24, 2016
AIR BAGS
S10 APPROPRIATE HANDLING- COPY OF A LETTER ADDRESSED TO THE ADMINISTRATOR REGARDING TAKATA AIRBAGS. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863585May 6, 2016
ELECTRICAL SYSTEM
TO WHOM IT MAY CONCERN, SOMEWHAT NORMALLY ON LONG CAR RIDES(NORMALLY ON THE HIGHWAY) THE CAR HAS A ELECTRICAL SHORT, CAUSING THE CAR TO USE UP ALL THE EV MILES IT HAS STORED. MEAN WHILE THE CAR STARTS TO SMELL LIKE BURNING ELECTRICAL, NO SMOKE IS SEEN BUT SMELL IS THERE. WHEN THE CAR IS PARKED AFTER THE ACCIDENTS , THE CAR GOES BACK TO NORMAL. THESE ACCIDENTS HAS HAPPEN OVER 10 TIMES, OVER THE PAST 2 YEARS. WE HAVE TOKEN THE CAR TO THE DEALER AT LEAST 4 TIMES FOR THIS PROBLEM AND NOTHING GETS FIXED. I THINK ALL THAT IS DONE IT RESETTING THE ELECTRICAL, YET THE PROBLEM CONTINUES AND BEEN HAVING MORE ELECTRICAL ISSUES. PROBLEMS WITH MY FORD MOBILE, RADIO NOT TURNING OFF AND SCREENS BLINKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862914May 3, 2016
ELECTRICAL SYSTEM
MY CAR FAILED TO START FOR 2 CONSECUTIVE DAYS AFTER NON-OPERATION OVERNIGHT AND WHEN I TOOK THE DEALERSHIP THEY SAID THEY NEED TO PERFORM A TSB 15-0089, SINCE MY CAR WAS OUT OF WARRANTY LESS THAN 2 MONTHS, FORD SAID I NEED TO PAY $1500 TO FIX THIS ISSUE. BASED ON RESEARCH THIS ISSUES SEEMS TO AFFECT MULTIPLE VEHICLES IN THIS CATEGORY AND FORD IS NOT OWNING UP TO FIXING THIS ISSUE THAT IS AFFECTING THESE CARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850301March 17, 2016
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
DRIVING APPROXIMATELY 45MPH AND LOST POWER ON A BUSY ROAD WITH SEMI COMING UP BEHIND ME. DISPLAY STATED "STOP SAFELY NOW".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836949February 18, 2016
SERVICE BRAKES
I'VE HAD MULTIPLE INCIDENCES OF A "BUCKING FORWARD" OF MY CAR WHEN BRAKING ON ROUGH ROAD OR BRAKING AND TURNING RIGHT WHEN THERE MAY BE UNEVEN ROAD OR POTHOLE NEAR REAR TIRES. I'VE BROUGHT IT FOR SERVICING , THEY ARE STUMPED BUT HAVE SUGGESTED MAY INVOLVE ABS. RECENTLY, MY ABS LIGHT WENT ON, INDICATING MY SYSTEM TURNED ITSELF OFF. I WAITED 2 HOURS TO BE TOLD THAT SOMETHING WRONG WITH SENSOR BACK TIRE WHICH IS READING THAT ITS GOING 250MPH. THEY HAVE TO ORDER PART, I HAVE TO WAIT ANOTHER 2HRS FOR THE REPAIR AND WAS TOLD IT WOULD COST ME $200 AS ITS NOT PART OF POWERTRAIN WARRANTY. I THINK THESE THINGS ARE ALL RELATED AND HAVE TOLD THE SERVICE DEPT I PREDICT THIS WOULD BE THE NEXT RECALL. THEY ARE BRUSHING IT OFF, BUT IF ANYONE WAS IN FRONT OF MY CAR WHEN IT "BUCKED" FORWARD, THEY COULD HAVE BEEN INJURED. I REPORTED THE RECALL FOR DEAD BATTERY ISSUE MULTIPLE TIMES, WAS DISMISSED BY THE SERVICE DEPT AND LATER THAT BECAME A RECALL. PLEASE LOOK INTO THIS COMPLAINT. THANK YOU. I'M SERIOUSLY CONSIDERING GETTING RID OF THIS CAR. ENOUGH IS ENOUGH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10777382September 25, 2015
SEAT BELTS
I RECEIVED A RECALL FROM FORD NHTSA RECALL NUMBER 14V597 FORD RECALL NUMBER 14S21 ON SEPTEMBER 25, 2014 IT HAS BEEN A YEAR NOW AND FORD HAS NOT PROVIDED THE PARTS. IS NOT A YEAR SUFFICIENT TIME TO SUPPLY THE PARTS AND REPAIR MY CAR?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744169July 28, 2015
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS, SEAT BELTS) HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721090May 22, 2015
ELECTRICAL SYSTEM
MY "REGULAR" BATTERY DIED AND NEEDED TO BE JUMP STARTED ON 16 JUL 14. I NOTED THAT MY CLOCK/DATE ON THE DASHBOARD HAD STOPPED WORKING AT THE SAME TIME. THE DEALERSHIP CHECKED THE COMPUTER BUT DIDN'T FIND THE CAUSE. THE SAME THING OCCURRED ON 16 NOV 14. THIS TIME THE COMPUTER SHOWED THAT THE BATTERY WAS BAD, AND THE DEALERSHIP REPLACED IT UNDER THE WARRANTY. I AM A VERY LOW MILEAGE DRIVER. I WAS VERY CAREFUL TO MAKE SURE THAT THE CAR WAS LOCKED AND ELECTRICAL ACCESSORIES WERE SHUT OFF AFTER THE JULY INCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715427May 8, 2015
ELECTRICAL SYSTEM
CAR WOULD NOT START. ALL ELECTRICAL FUNCTIONS NOT WORKING. THIS IS THE 2ND TIME IN 9 MONTH THIS HAS OCCURRED. BOTH TIMES THE CAR HAD TO BE JUMP STARTED. THE DEALER SAID THAT THE CAR IS NOT DRIVEN ENOUGH IN GASOLINE MODE SO THE BATTERY BECOMES DRAINED AND NEEDS TO BE RECHARGED. DEALER CLAIMS THERE IS NO OTHER REASON FOR THIS HAPPENING. I HAVE NOTICED THAT OTHER PEOPLE HAVE REPORTED THE SAME PROBLEM ON THIS WEBSITE. ISN'T THE PURPOSE OF BUYING A HYBRID VEHICLE TO SAVE FUEL AND DRIVE IN HYBRID MODE AS MUCH AS POSSIBLE? THIS SITUATION MAKES THE CAR EXTREMELY UNRELIABLE. PLEASE HELP FIND THE REASON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712518April 23, 2015
VISIBILITY/WIPER
ON 4-1-2015, AT APPROXIMATELY 1PM, WHILE TRAVELING WEST ON HIGHWAY 702 IN PIERCE COUNTY WASHINGTON IN MODERATE TO HEAVY RAIN I SWITCHED THE WINDSHIELD WIPERS FROM INTERMITTENT TO THE LOW CONTINUOUS SPEED. ANTICIPATING THE HEAVY WASH FROM AN ONCOMING FULLY LOADED LOGGING TRUCK I SWITCHED THE WIPERS TO THE HIGH SPEED AND THE WIPERS FROZE IN PLACE JUST AS I REACHED THE LOGGING TRUCK. FORTUNATELY THEY RESTARTED WHEN I SWITCHED THEM BACK TO THE LOW CONTINUOUS SPEED. I CONTACTED THE DEALER, KORUM FORD IN PUYALLUP, WA AND ARRANGED FOR A SERVICE CALL THE NEXT DAY 4-2-2015. THE FORD SERVICE DEPARTMENT ADVISED THAT THE WIPERS FAILED BECAUSE OF DAMAGE TO THE WIRING THAT GOES TO THE MODULE THAT CONTROLS THE WIPER'S HIGH SPEED. THEY ALSO ADVISED THAT THE DAMAGE WAS DONE BY MICE AND SHOWED ME THE CHEWED MARKS ON THE PLASTIC COVER AND SOME MOUSE DROPPINGS. THEY ALSO SHOWED ME THE SHREDDED INSULATION LINING ON THE UNDERSIDE OF THE ENGINE HOOD. THE SERVICE TECHNICIAN ADVISED THAT FORD USES SOY IN THE INSULATION AND THAT ATTRACTS THE MICE. WHEN I PICKED UP THE VEHICLE ON 4-11-2015 THE SERVICE ADVISOR SHOWED ME WHERE TO PUT CAYENNE PEPPER TO DISCOURAGE THE MICE FROM EATING THE WIRE INSULATION. I CONTACTED FORD AND THEY DID NOT HAVE ANY SUGGESTIONS ON HOW TO PREVENT FURTHER DAMAGE AND REFUSED TO ACCEPT ANY RESPONSIBILITY FOR THE COST OF THE DAMAGE. IT SHOULD BE NOTED THAT IF I HAD NOT BEEN ON A FAMILIAR STRAIGHT ROAD I WOULD HAVE BEEN HEAD-ON WITH A LOADED LOGGING TRUCK. I GUESS I'M FORTUNATE THAT IT ONLY COST ME $2,324.73 INSTEAD OF MY LIFE. FORD NEEDS TO COME UP WITH A METHOD OF PREVENTING RODENT DAMAGE CAUSED BY THEIR USE OF SOY IN THE WIRE INSULATION AND THEY MUST ADVISE OWNERS OF THE RISK OF DAMAGE BY RODENTS AND THEY SHOULD NOT CHARGE CUSTOMERS THOUSANDS OF DOLLARS TO FIX THEIR MISTAKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704268April 7, 2015
POWER TRAIN, SERVICE BRAKES, ENGINE, VEHICLE SPEED CONTROL
WHILE DRIVING ON THE HIGHWAY, A WARNING LIGHT CAME ON INSTRUCTING ME TO PULL OVER TO THE SIDE OF THE ROAD AND STOP. WHEN I DID PULLED OVER, I SET THE GEARSHIFT IN "PARK" MODE, AND TURNED OFF THE CAR. I RESTARTED THE CAR AND DIDN'T HAVE ANY MORE PROBLEMS THAT DAY. SUBSEQUENTLY, I NOTICED THAT WHILE DRIVING DOWN THE ROAD THE ENGINE ( BOTH ELECTRIC AND GASOLINE) SHUT OFF SUDDENLY AND I LOST ALL POWER MOMENTARILY, THEN TURNED ON AS IF NOTHING WAS WRONG. THE CAR HAS BEEN DOING THIS MORE AND MORE FREQUENTLY LATELY AND I DISCOVERED THAT WHEN I POSITION THE GEARSHIFT JUST PAST THE DRIVE MODE, THE PROBLEM STOPS. IN OTHER WORDS, WHEN THE GEAR SHIFT IS SET JUST PAST PARK, THE CAR NEVER LOSES POWER. WHEN I TOOK THE CAR IN FOR REPAIR IN JANUARY 2015, I WAS TOLD THAT THE GEARSHIFT WAS NOT COVERED BY THE WARRANTY AND FURTHERMORE THE PART IS NOT AVAILABLE UNTIL THE BEGINNING OF MARCH (IT'S ON BACKORDER). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694302March 14, 2015
ENGINE, ELECTRICAL SYSTEM
WE STOPPED AT A STOP SIGN BEFORE TAKING A LEFT TURN ON TO TEXAS 77, WHEN I STARTED THE GAS MOTOR FAILED TO START BUT THE ELECTRIC CARRIED US FORWARD TO THE CENTER LINE. A WARRING CAME UP A TRIANGLE WITH ! TELL US TO STOP BUT OF COURSE WE WERE ON THE CENTER LINE. AN 18 WHEELER WAS COMING FAST BEHIND US AND WAS ABLE TO PASS ON THE WRONG SIDE OF THE ROAD AS NO CARS WERE COMING. COULD HAVE BEEN A MAYOR ACCIDENT. I HAVE BUT TOLD BY FORD DEALER THAT THE GAS MOTOR WHICH CYCLES OFF DID NOT START. THIS IS THE SECOND TIME THIS HAS HAPPENED.. AS OF TODAY THEY CAN'T FIND ANYTHING WRONG. I AN AFRAID TO DRIVE THIS CAR EVEN THOUGH I LIKE IT VERY MUCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693422March 10, 2015
VEHICLE SPEED CONTROL
PARKED. STARTED CAR, PUT IN REVERSE. CAR SURGED BACKWARD AT A VERY FAST SPEED. LUCKILY I HAD MY FOOT ON THE BRAKE. 2ND INCIDENT 2-27-15. PULLING INTO PARKING PLACE. APPROXIMATELY 2 MPH. REMOVED FOOT FROM ACCELERATOR TO APPLY BRAKE. CAR SURGED FORWARD AT A VERY FAST SPEED AND HIT A CEMENT/METAL POLE AT THE FRONT OF THE PARKING SPACE. LUCKY IT WASN'T A PERSON OR ANOTHER CAR. DEALER SAYS THEY CHECKED CAR AND NO PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692571March 6, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680352February 1, 2015
ELECTRICAL SYSTEM
BATTERY FAILS TO CHARGE ON EARLY MODEL 2013 C-MAX SES. FORD RECOGNIZES PROBLEM AND HAS APPLIED 3 FIRMWARE UPDATES WHICH DO NOT WORK. BLAMES PROBLEM ON LOW-MILEAGE DRIVERS. YET PROBLEM HAS OCCURRED AFTER 2 PREVIOUS DAYS OF LONG DISTANCE DRIVING AND IN BOTH HOT AND COLD WEATHER. NO LONGER OWN THE CAR BECAUSE IT COULD HAVE LEFT MY WIFE OR ME STRANDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678327January 22, 2015
SERVICE BRAKES
ATTEMPTING TO SLOW DOWN THE CAR ACCELERATED INSTEAD CAUSING ANOTHER VEHICLE TO BE STRUCK. ENDED UP IN A NEIGHBORS FRONT YARD 2 FEET AWAY FROM BRICK WALL BEFORE IT FINALLY CAME TO A HALT. WAS ABLE TO DRIVE CMAX HOME WITHOUT FURTHER INCIDENT AND INTENDED TO TAKE CAR IN FOR SERVICE ON 1/21/2015. ON 1/20/2015 UNABLE TO UNLOCK WITH REMOTE. THEN UNABLE TO GET CAR STARTED AND HAD TO BE TOWED IN. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford C-Max