Dodge Durango Complaints (1999)

1,967 consumer complaints on file.

#720208March 16, 2000
AIR BAGS:FRONTAL
ON JANUARY 17, 2000, I WAS INVOLVED IN AN ACCIDENT WHEREAS MY VEHICLE REAR-ENDED A MERCURY COUGAR AT AN APPROXIMATE SPEED OF 35 MPH. THE IMPACT WAS SQUARE ON, MY VEHICLE FRONT END TO THEIR VEHICLE REAR END. MY VEHICLE SUSTAINED APPROXIMATELY 5,000.00 IN DAMAGE. I FILED AN INVESTIGATION WITH CHRYSLER AND THEY TOLD ME THAT THEY WOULD BE OUT TO INVESTIGATE THE VEHICLE WITHIN THREE DAYS. UNTIL THAT TIME, THE BODY SHOP WAS NOT TO TOUCH THE VEHICLE. AFTER ONE WEEK, THE BODY SHOP INFORMED ME THAT THE INVESTIGATOR NEVER SHOWED. WHEN I PHONED CHRYSLER THEY INFORMED ME THAT FOR SOME UNKNOWN REASON MY REPORT HAD NOT BEEN FORWARDED TO THE INVESTIGATOR. THEY AGAIN GAVE ME A THREE DAY TIME FRAME. IT WAS THREE WEEKS BEFORE CHRYSLER'S INVESTIGATOR GAVE US THE OKAY TO START REPAIRS ON THE VEHICLE. IN THE MEANTIME, I WAS INCURRING RENTAL CAR EXPENSES WHICH CHRYSLER TOLD ME I COULD BE REIMBURSED FOR IF THEY WERE FOUND TO BE RESPONSIBLE. I WAS NEVER ABLE TO OBTAIN ANY REPORT INFORMATION OVER THE PHONE AS I WAS TOLD IT HAD BEEN MAILED TO ME. TEN DAYS LATER,I RECIEVED A ONE-PAGE FORM LETTER STATING THAT THERE WAS NO MANUFACTURER DEFECT AND NO COMPENSATION WOULD BE MADE. I WAS UNABLE TO RECOVER ANY OF THE EXTRA RENTAL CAR CHARGES THAT I PAID DUE TO THEIR DELAY. I CALLED CHRYSLER TO OBTAIN MORE INFORMATION ON THE REPORT AND WAS TOLD TO CALL THE INVESTIGATOR DIRECTLY. THE INVESTIGATOR TOLD ME THAT THE REPORT WAS PROPRIETARY INFORMATION AND COULD NOT BE RELEASED. HE THEN WENT ON TO SAY THAT I SHOULD FEEL LUCKY THAT THE AIRBAGS DID NOT DEPLOY BECAUSE THE INJURY I RECIEVED FROM HITTING THE STEERING WHEEL WAS PROBABLY LESS THAT WHAT MIGHT HAVE HAPPENED FROM THE AIRBAG. LAST FRIDAY, MARCH 10, 2000 I FINALLY GOT MY DURANGO BACK. I AM NOW TRYING TO DECIDE IF IT IS SAFE FOR ME TO CONTINUE TO DRIVE A VEHICLE THAT POSSIBLY HAS DEFECTIVE AIRBAGS. I RECENTLY SPOKE TO TWO INDIVIDUALS WHO HAD SIMILAR PROBLEMS WITH THEIR DODGE VEHICLES.I'M WORRIED ABOUT MY FAMILIES SAFETY. PLEASE ADVISE
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#551395March 15, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
DEALER PERFORMED UNAUTHORIZED BRAKE SERVICE, AFTER CONSUMER RETRIEVED VEHICLE FROM DEALER CONSUMER NOTICED SMOKE COMING FROM BENEATH THE VEHICLE, UPON INSPECTION FOUND OUT THAT THE BRAKE WERE BURNING. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#858450March 14, 2000
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
FRONT BALL JOINTS WORE OUT AND CAUSED NOISE, RESULTING IN MALFUNCTIONING OF THE STEERING SYSTEM, WHICH COULD CAUSE LOSS OF CONTROL. DEALER REPLACED THE BALL JOINTS. *AK.ET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#719718March 5, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ENGINE LOCKED UP-MANUFACTURER SAYS DUE TO IMPROPER MAINTENANCE IE.NO OIL & FILTER CHANGES REGULARLY..HAS BEEN DRIVEN APPRX 60 MILES PER DAY TO COLLEGE...MILES PUT ON IT ARE HIGHWAY MILES..HAVE RECIEPTS OF ALL OIL & FILTER CHANGES..APPRX EVERY 5000 MILES..FEDERAL MAINT SCH AND CHRYSLERS SHOWS FOR THAT TYPE OF DRIVING EVERY 7500...CHRYSLER WILL NOT FIX DENIED WARRANTY FOR IMPROPER MAINT EVEN THOUGH THEY WERE SHOWN RECIEPTS...THEY MORE OR LESS CALLED US LIERS...DEALERSHIP WAS SURE CHRYSLER WOULD OKAY WARRANTY REPAIR...SLUDGE BUILDUP WAS IN FILTER OIL WAS BLACK...A2 MECHANICS HAVE TOLD ME IF SOMETHING CAUSED MOTOR TO GET HOT IT WOULD BURN THE OIL MAKE IT BLACK AND WHEN IT COOLED DOWN LOOK LIKE SLUDGE....WE CANNOT AFFORD TO REPAIR THIS OURSELVES..WE PAID ENOUGH FOR VEHICLE AND WERE ASSURED OF A GOOD WARRANTY...DAUGHTER DRIVES THIS AUTO TO SCHOOL SO I AM SURE TO MAKE SURE EVERYTHING IS OKAY AND KEEP THE OIL CHANGED IN IT..WE HAVE A DODGE AVENGER AND HAD 2 DAKOTAS WITH NO PROBLEMS..SO WE DO KANOW HOW TO TKE CARE OF OUR AUTOS...WE HAVE A 93 BLAZER WITH 114,000 MILES ON IT WE MUST BE DOING SOMETHING RIGHT....PLEASE HELP US....*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#719246February 25, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
THE PROBLEM IM HAVING IS THAT THE ENGINE SHUTS OFF AT ANY SPEED. IT STARTED BACK IN OCT 1999 AND I'VE TAKEN IT IN 4 TIMES TO TWO DIFFERENT DEALERSHIPS AND THE PROBLEM STILL ACCURRING. THIS LAST TIME THE DEALER HAD IT THEY REPLACED THE MODULE , AND THAT STILL HAS'NT RESOLVED THE PROBLEM. I FEEL VERY UNSAFE DRIVING THE VEHICALE DUE TO THIS PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#719266February 25, 2000
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
THE BACK HEATER VENT DID NOT WORK IN THE DODGE DURANGO WHEN WE BOUGHT IT, BUT WE DIDN'T REALIZE IT FOR A MONTH LATER WHEN IT GOT COLD OUTSIDE. IT TOOK OUR DEALER ALMOST ALL WINTER TO GET A HEATER SWITCH FOR MY DURANGO. I STILL DO NOT HAVE A NEW SEAT BELT FOR THE DRIVERS SIDE AND ITS BEEN ALMOST A MONTH SINCE THE DEALER SAID THEY WERE GOING TO ORDOR IT. NOW I WOULD LIKE TO KNOW IF MY DODGE DURANGO IS ONE OF THEM THAT IS ON THE RECALL LIST FOR A NEW BRACKET FOR THE FUEL TANK. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#857535February 24, 2000
FUEL SYSTEM, GASOLINE, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
CONSUMER TOOK VEHICLE INTO THE DEALERSHIP FOR RECALL 99V342000 REPAIRS/ FUEL LEAKAGE. MECHANIC DID ADDITIONAL WORK ON VEHICLE WITHOUT CONSUMER'S PERMISSION. HE PERFORMED BRAKE WORK, CLEANED THE ROTORS. SHE PICKED UP VEHICLE ON THE SAME DAY THAT SHE LEFT IT AT DEALERSHIP. CONSUMER WAS SIX MILES DOWN THE ROAD AND NOTICED BLACK SMOKE COMING FROM VEHICLE. SHE PULLED OVER AND SMOKE WAS COMING FROM THE WHEELS OF ALL FOUR TIRES. VEHICLE HAD TO BE TOWED, AND THE VEHICLE IS AT THE DEALERSHIP AGAIN. *AK *ML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#857365February 22, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
CONSUMER WAS APPROACHING A STOP LIGHT AND ATTEMPTED TO APPLY BRAKES, AND THE RIGHT FRONT BRAKE LOCKED UP, CAUSING THE CONSUMER TO SLIDE INTO THE SIDE OF ANOTHER AUTOMOBILE. THERE HAVE BEEN NUMEROUS FAILURES OF THE BRAKES, ALWAYS UNDER WET ROAD CONDITIONS. *AK *ML
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#857212February 18, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
VEHICLE IS EQUIPPED WITH REAR ANTI- LOCK BRAKES. IN WET OR SNOWY CONDITIONS, REAR WHEELS LOCK UP, CAUSING THE VEHICLE TO SKID, WHICH MAY CAUSE NO BRAKING AND RESULT IN A CRASH. VEHICLE HAS RWAL BRAKES. DEALER CANNOT DETERMINE CAUSE OF THE PROBLEM. PLEASE PROVIDE FURTHER INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#718526February 9, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
THIS WAS THE APPROXIMATELY 7TH TIME THIS VECHICAL STALLED, THIS TIME RESULTING IN AN ACCIDENT (POWER STEERING AND BRAKES DON'T WORK WITHOUT ENGINE RUNNING). DAIMLERCRYSLER SAYS THERE IS NOTHING WRONG WITH THE VECHICLE THIS HAS FORCED US TO CONTACT A LAWYER TO PRESUE THE MATTER. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#718448February 7, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
IN SEPTEMBER, A NOISE THAT I HAD THOUGHT TO BE A WIND NOISE WAS IDENTIFIED TO ME BY A PASSENGER AS ENGINE KNOCKING. THE TRUCK, WHICH HAD BEEN IN TO THE DEALER NUMEROUS TIMES ALREADY FOR OTHER ISSUES, WAS BROUGHT TO THE DEALER FOR CHECKING. WE WERE ADVISED, CONTRARY TO THE MANUAL'S SUGGESTIONS, TO TRY A HIGHER OCTANE FUEL. THE NOISE DID NOT GO AWAY AND WE BROUGHT THE TRUCK BACK IN IN EARLY NOVEMBER. WE WERE TOLD THAT THERE WAS A "FTSB" COMING FROM THE MANUFACTURER. AFTER A NUMBER OF DAYS THEY CALLED AND TOLD ME NOTHING WAS COMING UP AND TO TAKE THE TRUCK BACK HOME. I DID NOT HEAR FROM THEM FOR SOME TIME AND THE KNOCKING WAS GETTING WORSE SO I RETURNED THE TRUCK FOR REPAIRS. REPAIRS WERE ATTEMPTED TWICE AFTER THIS WITH NOTHING CORRECTING THE PROBLEM. I JUST CALLED THE SERVICE DEPARTMENT TODAY TO LET THEM KNOW THAT I WAS HEARING THE PINGING AGAIN AND I WAS TOLD THAT THE "TSB" THEY HAD EXPECTED 2 MONTHS AGO WAS STILL SUPPOSED TO COME OUT AND THEY WANT ME TO WAIT. THIS WAS THEIR RESPONSE WHEN I TOLD THEM I WAS TIRED OF BRINGING THE TRUCK IN FOR THIS REPAIR AND I FELT THAT THE TRUCK WAS BECOMING MORE AND MORE DAMAGED AS A RESULT OF THE PINGING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#784484February 6, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
DEALER STATED THAR YEAR MODEL 1998 AND 1999 WERE NOT ORIGINALLY EQUIPPED WITH GEAR SHIFT INTERLOCK MAKING IT POSSIBLE FOR THE VEHICLE TO BE SHIFTED OUT OF PARK AND INTO DRIVE WITHOUT DEPRESSING THE BRAKE PEDAL THEREFORE DEALER IS NOT RESPONSIBLE FOR FIXING THE PROBLEM. *ET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#856064February 2, 2000
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
CONSUMER WAS DRIVING AT APPROXIMATELY 40-50 MPH WHEN IT SLID ON ICE, THERE WAS NO IMPACT. HOWEVER, IT DID TURN OVER ONTO PASSENGER'S SIDE. A FIRE IMMEDIATELY STARTED UNDERNEATH THE HOOD , CLOSE TO THE GENERATOR CABLE. VEHICLE WAS TOTALED. CAUSE IS STILL UNKNOWN. *AK *ML
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#855778January 31, 2000
SEATS:MID/REAR ASSEMBLY
REAR SEAT FOLDS DOWN UNEXPECTEDLY. IF THE REAR OCCUPANT WAS IN A CRASH, REAR SEAT MAY FALL DOWN AND CAUSE INJURIES. DEALER REPLACED REAR SEAT, BUT PROBLEM IS STILL OCCURRRING. PLEASE PROVIDE FURTHER INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#855787January 31, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE DRIVING 15 MPH AND IN AN EMERGANCY STOP T BRAKING SYSTEM MALFUNCTIONED WHICH HAD AN IMPACT. ROAD WAS WET BUT THERE WAS PLENTY OF DISTANCE TO STOP. VEHICLE JUST SKID. CAUSE UNKOWN. CURRENTLY NO PROBLEMS WITH RWAL ABS SYSTEM.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#718082January 30, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE DRIVING APPROX 35-40 MPH THE VEHICLE JUST FLAT SHUT OFF, ELECTRICAL,BRAKES AND STEERING. WE ARE LUCKY DUE TO LITE TRAFFIC CONDITIONS. I WAS ABLE TO COME TO A SAFE STOP AND PUT VEHICLE INTO PARK TO RE-START. THIS VEHICLE WILL BE GOING TO THE DEALERSHIP 1ST THING MONDAY MORNING FOR A CHECK. I AM ADVISING YOU BECAUSE IF TRAFFIC CONDITIONS WERE DIFFERENT OR I WAS ON A FREEWAY DRIVING THIS COULD HAVE CAUSED A SERIOUS ACCIDENT. I DON'T HAVE ALOT OF CONFIDENCE IN DEALERSHIPS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#717700January 22, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
ABS FAILS TO ACTIVATE ON SNOW, ICE OR WET ROADS. DEALER SAYS THE CONDITION IS NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#717547January 19, 2000
SEATS
THE SEAT RELEASES ON THE MIDDLE ROW OF SEATS ON THE PASSENGER AND DRIVER SIDE ARE VERY DIFFFICULT TO RELEASE AND MAKE IT VIRTUALLY IMPOSSIBLE TO GET SOMEONE OUT OF THE THIRD SEAT QUICKLY IF THERE WERE AN EMERGENCY. MANY TIMES YOU MUST REACH THROUGH THE MIDDLE SEAT TO GET TO THE RELEASE ON THE BACK OF THE SEAT AND USE IT TO POP THE SEAT. I BELIEVE THIS TO BE DANGEROUS AS WELL AS INCONVENIENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#717559January 19, 2000
SUSPENSION:FRONT:CONTROL ARM
NOTICED POPPING NOISE IN FRONT END SUMMER/99 @24000 MILES TOOK TO DEALER AND THEY SAID BALL JOINTS WITHIN SPECS. BALL JOINTS ARE VISIBLY LOOSE, ABLE TO WOBBLE WHEEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#854953January 13, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
WHILE ENGINE WAS ON AND IN PARK POSITION TRANSMISSION GEAR SLIPPED INTO REVERSE AND CAUSED VEHICLE TO ROLL OVER, RESULTING IN A CRASH. DEALER COULD NOT DETERMINE THE CAUSE OF THE PROBLEM. PLEASE PROVIDE FURTHER INFORMATION. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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